Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
73555 Views
16 replies
37 likes

73555 Views
16 replies
37 likes

Available Devices, Sonos, iPad

Premium Plan, UK, iPad app, Sonos, Latest updates. Playing Spotify within the Sonos app and there are no issues. Playing Spotify app on iPad, Sonos speaker(s) appear as available devices, playback using a Sonos speaker via available devices is proble...

knotty68
Visitor
Premium Plan, UK, iPad app, Sonos, Latest updates. Playing Spotify within the Sonos app and there are no issues. Playing Spotify app on iPad, Sonos speaker(s) appear as available de...
2020-05-09 12:32:04 PM
2020-05-09 2:39:23 PM
Onewave
Roadie
389 Views
1 replies
0 likes

389 Views
1 replies
0 likes

Spotify does not work with cellular data.

Hello, Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine.Spotify connects successfully when WiFi is enabled. I've tried:- reintstall- device restartwithout effect. Phone: i...

NoWay5
Regular
Hello, Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine. Spotify connects successfully when WiFi is enab...
2016-11-26 9:38:20 AM
2020-05-09 2:30:01 PM
amanpatel
Visitor
6028 Views
14 replies
1 likes

6028 Views
14 replies
1 likes

Offline mode on iPhone VERY buggy

CountryUnited StatesDevice(iPhone 8, iPhone XR)Operating System(iOS 13.4.1) My Question or IssueSpotify on my iPhone 8 has been very buggy the last month or so when attempting to use the app offline. The two main issues I persistently have are 1) whe...

Fireshack
Casual Listener
Country United States Device (iPhone 8, iPhone XR) Operating System (iOS 13.4.1) My Question or Issue Spotify on my iPhone 8 has been very buggy the last month or so when attem...
2020-04-11 11:20:07 AM
2020-05-09 10:22:07 AM
spunky214
Regular
1380 Views
8 replies
2 likes

1380 Views
8 replies
2 likes

Superuser Contribution Audio Playback Volume

Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple Music. I adjusted the "Volume level" in the setting...

gk6
Visitor
Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple ...
2020-05-07 2:18:55 AM
2020-05-08 12:38:38 PM
Onewave
Roadie
896 Views
2 replies
0 likes
iOS
Other

896 Views
2 replies
0 likes

Superuser Contribution Spotify / Chromecast Audio / iOS issues

PlanPremiumCountryUKDeviceiPhone 7 and 8Operating SystemiOS 10 I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out every 5 to 10 seconds for around a second. Obviously very frustrating and...

PTSC
Regular
Plan Premium Country UK Device iPhone 7 and 8 Operating System iOS 10 I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out...
2020-03-17 5:42:21 PM
2020-05-08 7:55:59 AM
Onewave
Roadie
3571 Views
6 replies
1 likes

3571 Views
6 replies
1 likes

Moving songs up thru the queue is terrible

PlanPremiumCountryUnited States DeviceiPhone XS MaxOperating SystemiOS 13.4.1 My Question or IssueThis issue has been something I’ve wanted to write about for so long now. For the last year or so (I feel like when I first used Spotify on iOS in 2017 ...

NpXX
Music Fan
Plan Premium Country United States Device iPhone XS Max Operating System iOS 13.4.1 My Question or Issue This issue has been something I’ve wanted to write about for so long ...
2020-05-08 5:30:22 AM
1413 Views
0 replies
3 likes

1413 Views
0 replies
3 likes

Playlist details won’t update when sharing to Instagram story

PlanPremiumCountry DeviceiPhone 7 Operating SystemWindows 10 My Question or Issue I have created a playlist, named it, included a description, etc. Once I finished my playlist, I wanted to rename it. Once I did that, I tried to share it from my iPhon...

lomz
Newbie
Plan Premium Country Device iPhone 7 Operating System Windows 10 My Question or Issue I have created a playlist, named it, included a description, etc. O...
2019-02-05 6:40:13 AM
2020-05-07 9:43:34 PM
gouverneur88
Newbie
2521 Views
1 replies
10 likes

2521 Views
1 replies
10 likes

Playback not pausing during calls

Device(iPhone 11Operating System(iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it impossible to manage or hear what's going on. Not sure why this is happenin...

rick0m
Visitor
Device (iPhone 11 Operating System (iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it ...
2020-05-07 4:49:48 PM
529 Views
0 replies
0 likes

529 Views
0 replies
0 likes

Loop self activate

PlanPremiumCountryBelgiumDeviceiPhone 11 Pro maxOperating SystemiOS 13.3.1 Hi all,I use Spotify in my car with my iPhone via Bluetooth.Each time I start the car, my playlist reads from the beginning. I disable the loop function, icon turns to grey in...

Tgil
Casual Listener
Plan Premium Country Belgium Device iPhone 11 Pro max Operating System iOS 13.3.1 Hi all, I use Spotify in my car with my iPhone via Bluetooth. Each time I start the car, my...
2020-05-07 4:06:26 PM
316 Views
0 replies
0 likes

316 Views
0 replies
0 likes

Offline listening not working

PlanPremiumCountryCanadaDeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueI recently bought Spotify premium family and I’ve downloaded all my songs but when I try to listen to a lot of songs while offline they just don’t play at all, but i...

_kz
Regular
Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.4.5 My Question or Issue I recently bought Spotify premium family and I’ve downloaded all my songs but whe...
2020-05-07 12:38:31 PM
2020-05-07 3:00:56 PM
_kz
Regular
796 Views
6 replies
0 likes

796 Views
6 replies
0 likes

Spotify on Apple Carplay causing issues

PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 13 My Question or IssueRunning Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't happen immediately but usually in the middle of my drive I will notice that ...

jhk1109
Visitor
Plan Premium Country United States Device iPhone 7 Operating System iOS 13 My Question or Issue Running Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't ...
2019-10-25 4:09:44 AM
2020-05-07 3:00:09 PM
Doggy1K90
Visitor
3550 Views
2 replies
3 likes

3550 Views
2 replies
3 likes

I HATE SHUFFLE

Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design

MountainMoonman
Casual Listener
Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design
2020-05-07 2:48:46 AM
2020-05-07 9:30:21 AM
Onewave
Roadie
1086 Views
2 replies
1 likes

1086 Views
2 replies
1 likes

Spotify Can Shuffle My Nuts

I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are carefully sequenced. How has this become an acceptable fea...

MountainMoonman
Casual Listener
I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are careful...
2020-05-07 2:56:18 AM
2020-05-07 3:00:26 AM
Jacob41
Newbie
382 Views
1 replies
0 likes

382 Views
1 replies
0 likes

Can't turn shuffle play off with premium account

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 13 My Question or IssueI have a premium account and shuffle play will not turn off. I tap the shuffle play icon in the bottom right corner in a individual song and and it turns white/grey. When ...

jimescobar
Newbie
Plan Premium Country USA Device iPhone XS Operating System iOS 13 My Question or Issue I have a premium account and shuffle play will not turn off. I tap the shuffle play icon ...
2020-05-07 2:44:49 AM
281 Views
0 replies
2 likes

281 Views
0 replies
2 likes

Solved!!Superuser Contribution Spotify app won’t open on iPhone

PlanFree/PremiumCountry Uk Device(iPhone XS Operating System(ios 10) My Question or Issuei got a message earlier asking me to clear space via the manage storage section and removed Spotify as nothing else was working. Now it won’t open to reload it. ...

Ph22
Newbie
Plan Free/Premium Country Uk Device (iPhone XS Operating System (ios 10) My Question or Issue i got a message earlier asking me to clear space via the manage storag...
2018-12-28 9:42:38 PM
2020-05-07 1:58:16 AM
JowettLim
Visitor
31057 Views
4 replies
0 likes

31057 Views
4 replies
0 likes

Superuser Contribution iPhone app crashes when connected to wifi?

I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to my downloaded music and can't add to it - have tri...

Katey1403
Newbie
I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to...
2017-09-30 12:02:40 AM
2020-05-07 1:45:37 AM
Daniek7171G
Visitor
5356 Views
2 replies
1 likes

5356 Views
2 replies
1 likes

iphone app crash at launch

Mmmm ... the app immediatly crash after launch since 3 days.I have an iphone 5s and the latest iOs version.Am I the only one having this issue ?Anything to do ? Thank you !

upndown
Newbie
Mmmm ... the app immediatly crash after launch since 3 days. I have an iphone 5s and the latest iOs version. Am I the only one having this issue ? Anything to do ? Thank you !
2015-03-27 9:44:42 PM
2020-05-07 1:05:36 AM
user-removed
Not applicable
543 Views
4 replies
0 likes

543 Views
4 replies
0 likes

iPhone 5s only works in airplane mode

A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app numerous times and still not working unless in airplane...

Gcw1
Casual Listener
A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app nume...
2018-05-03 2:56:34 PM
2020-05-07 1:03:54 AM
Ko80
Casual Listener
1550 Views
2 replies
1 likes

1550 Views
2 replies
1 likes

Shuffle Favors Unpopular Songs

PlanPremiumCountryUSADeviceDesktopOperating SystemmacOS Mojave My Question or IssueAnytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less often or have not saved to my library. This sort of "Discovery Shuffle" is not...

jakethehuman18
Visitor
Plan Premium Country USA Device Desktop Operating System macOS Mojave My Question or Issue Anytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less of...
2020-05-06 12:40:24 AM
372 Views
0 replies
0 likes

372 Views
0 replies
0 likes

Solved!! Recently played doesn’t update

Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Recently played only shows up to yesterday. On Mac and iOS. Yet on...

incredible
Regular
Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Rece...
2020-05-06 3:16:56 AM
2020-05-06 5:46:54 PM
incredible
Regular
969 Views
4 replies
0 likes

969 Views
4 replies
0 likes

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