Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52508 Views
  • 16 replies
  • 36 likes
  • 52508 Views
  • 16 replies
  • 36 likes

Track skips 2-3 seconds ahead when switching back to Spotify in CarPlay

Ever since the latest update, whenever switching back to Spotify/Now Playing in CarPlay, the track skips ahead 2-3 seconds. For example, you’re in Maps, and you tap the Spotify icon on the left hand side; Spotify opens and the current track skips ahe...

  • Casual Listener
  • Ever since the latest update, whenever switching back to Spotify/Now Playing in CarPlay, the track skips ahead 2-3 seconds. For example, you’re in Maps, and you tap the Spotify icon on the left hand ...
  • peroludiarom
  • Newbie
  • 3860 Views
  • 11 replies
  • 5 likes
  • Carplay
    iOS
  • 3860 Views
  • 11 replies
  • 5 likes

Using Spotify music for a TikTok video

Hi Spotify Community, I'm having trouble using using Spotify music when I'm trying to make videos in TicTok. From reading it looks like I should be able to, but Spotify closes whenever I open TicTok. It's an iPhone 8plus and software is updated. If a...

  • Visitor
  • Hi Spotify Community,    I'm having trouble using using Spotify music when I'm trying to make videos in TicTok. From reading it looks like I should be able to, but Spotify closes whenever...
  • MattSuda
  • Spotify Star
  • 17279 Views
  • 1 replies
  • 0 likes
  • Spotify closes when using TicTok
  • 17279 Views
  • 1 replies
  • 0 likes

Solved!! Size display of the song lenght

PlanPremiumCountrySwitzerlandDeviceiPad mini 4Operating System(Softwareversion 12.4.1 My Question or IssueIm using spotify to teach my Spinning classes. Unfortunately the display of the song lenght is very small. Is it possible to change the size on ...

  • Visitor
  • Plan Premium Country Switzerland Device iPad mini 4 Operating System (Softwareversion 12.4.1   My Question or Issue Im using spotify to teach my Spinning classes. Unfortunately the dis...
  • MattSuda
  • Spotify Star
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app on Apple Watch (iOS 13 or watchOS6.0.) does not show elapsed time on the top left corner

DeviceiPhone, Apple WatchOperating SystemiOS 13 and watchOS 6.0.1 My Question or IssueWith the latest update, it seems that the elapsed time (track time) of a song displayed on the top left corner of the Spotify app on Apple Watch dissapers. Now, it ...

  • Casual Listener
  • Device iPhone, Apple Watch Operating System iOS 13 and watchOS 6.0.1   My Question or Issue With the latest update, it seems that the elapsed time (track time) of a song displayed on the t...
  • MattSuda
  • Spotify Star
  • 6028 Views
  • 31 replies
  • 31 likes
  • 6028 Views
  • 31 replies
  • 31 likes

Can't control Spotify via motorcycle iPhone media interface

PlanPremiumCountry DeviceiPhone 7Operating SystemiOS 13 My Question or IssueI have a motorcyle that lets me plug in my iPhone and control the music through an interface on the dash. Same as in a car, I can choose artists, albums, songs, random, etc. ...

  • Casual Listener
  • Plan Premium Country   Device iPhone 7 Operating System iOS 13   My Question or Issue I have a motorcyle that lets me plug in my iPhone and control the music through an interface ...
  • MattSuda
  • Spotify Star
  • 1247 Views
  • 3 replies
  • 0 likes
  • 1247 Views
  • 3 replies
  • 0 likes

Solved!! Shuffel on iphone 5 premium. Since resent update Shuffel mode is automatic on clicking any song.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • gcereus
  • Casual Listener
  • 1027 Views
  • 2 replies
  • 0 likes
  • 1027 Views
  • 2 replies
  • 0 likes

iOS - Keep screen on or manual car mode!

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS 13 My Question or IssueI have a car without Bluetooth, and I connect my phone to it with a usb. The screen used to stay on when I had Spotify playing with it plugged in but it no longer does. The...

  • Casual Listener
  • Plan Premium Country US Device iPhone XR Operating System iOS 13   My Question or Issue I have a car without Bluetooth, and I connect my phone to it with a usb. The screen used to stay...
  • sveinparty
  • Casual Listener
  • 2861 Views
  • 6 replies
  • 9 likes
  • car mode
    iOS
    screen on
  • 2861 Views
  • 6 replies
  • 9 likes

Shuffling every song even without shuffle on..

PlanPremiumCountryUSDevice(iPad Pro 2018)Operating System(iOS 13.) My Question or IssueThis is only happening on my ipad but when I go to my playlist or any album to listen to a song without shuffle on it doesn't go to the next song but skips to Only...

  • Visitor
  • Plan Premium Country US Device (iPad Pro 2018) Operating System (iOS 13.)   My Question or Issue This is only happening on my ipad but when I go to my playlist or any album to listen t...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Ipad with spotify and PEQ (parametric equalizer) ?

Hello, using ipad pro with newest ios i would like to use a PEQ parammetric equalizer for listening on headset. How to implement any PEQ on ios likefor example Parametric Equalizer 4+EQ audio unit by Blue Mangoo the spotify EQ is not good enough for ...

  • Regular
  • Hello, using ipad pro with newest ios i would like to use a PEQ parammetric equalizer for listening on headset.   How to implement any PEQ on ios like for example Parametric Equalizer&nb...
  • 706 Views
  • 0 replies
  • 0 likes
  • 706 Views
  • 0 replies
  • 0 likes

Spotify keeps skipping 7-8 songs at a time without my control?

I have Spotify premium. IPhone XS Max. I recently got a google home mini from their promotion. so I go to start my music, it skips 7-8 songs for absolutely no reason. One solution I tried was log out and force logout on all devices which fixed it for...

  • Newbie
  • I have Spotify premium. IPhone XS Max. I recently got a google home mini from their promotion.  so I go to start my music, it skips 7-8 songs for absolutely no reason. One solution I tried ...
  • lambalgen1
  • Regular
  • 837 Views
  • 1 replies
  • 0 likes
  • 837 Views
  • 1 replies
  • 0 likes

IOS distortion

PlanPremiumCountryMexicoDeviceiphone 7plusOperating SystemIOS 12.4 My Question or IssueThis is a real problem, in IOS devices that use bluetooth headphones (airpods in my case) and the use of the integrated spotify equalizer sounds terrible. Spotify ...

  • Visitor
  • Plan Premium Country Mexico Device iphone 7plus Operating System IOS 12.4   My Question or Issue This is a real problem, in IOS devices that use bluetooth headphones (airpods in my cas...
  • AeroZ
  • Composer
  • 11610 Views
  • 11 replies
  • 1 likes
  • distortion
    Equalizer help
    Equalizer issues
    iOS
    iOS 12
    quality sound
  • 11610 Views
  • 11 replies
  • 1 likes

How to unhide a song in "Liked Songs"

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemiOS 10 Okay so I accidentally hid a song in my "Liked Songs" I tired everything to unhide it but nothing works. It still shows it in the playlist but instead of a heart beside it, it has a red circle...

  • Newbie
  • Plan Free Country Canada Device iPhone 8 Operating System iOS 10   Okay so I accidentally hid a song in my "Liked Songs" I tired everything to unhide it but nothing works. It still show...
  • 944 Views
  • 0 replies
  • 2 likes
  • 944 Views
  • 0 replies
  • 2 likes

Can't log into Spotify app (IPad)

I've been having trouble with the Spotify app during the last week or so. On my phone (Android) and computer (pc) it works just fine. However on my IPad I cannot seem to log into my account. I've tried reinstalling the app and logging in via facebook...

  • Casual Listener
  •   I've been having trouble with the Spotify app during the last week or so. On my phone (Android) and computer (pc) it works just fine. However on my IPad I cannot seem to log into my account. ...
  • Lisa24
  • Casual Listener
  • 621 Views
  • 2 replies
  • 0 likes
  • 621 Views
  • 2 replies
  • 0 likes

CAN NO LONGER HIDE SONGS... ONLY ARTISTS.. WHY?

PlanPremiumCountry Device(iPhone 6s PLUSOperating System(iOS 10 My Question or Issuei can no longer hide songs... i can see the songs i have hidden and unhide them but the option to hide songs in removed. why why why. and try to google this!?! for so...

  • Gig Goer
  • Plan Premium Country   Device (iPhone 6s PLUS Operating System (iOS 10   My Question or Issue i can no longer hide songs... i can see the songs i have hidden and unhide them but t...
  • 432 Views
  • 0 replies
  • 1 likes
  • 432 Views
  • 0 replies
  • 1 likes

All songs of an Artist on iPhone

Hello, How can I see / list ALL songs from an artist? Thanks,Stéphane PlanPremiumCountryBelgium DeviceiPhone XOperating SystemiOS latest My Question or Issue

  • Casual Listener
  • Hello,   How can I see / list ALL songs from an artist?   Thanks, Stéphane   Plan Premium Country Belgium  Device iPhone X Operating System iOS latest   My Qu...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Alexa won’t play playlists

PlanPremiumCountryFranceDeviceiPhone 8Operating Systemios 13 My Question or IssueAlexa Echo will not play any of my playlists! Ive tried various phrases and also uninstalled and reinstalled my Echo several times, I’ve also unlinked and relinked my Sp...

  • Casual Listener
  • Plan Premium Country France Device iPhone 8 Operating System ios 13   My Question or Issue Alexa Echo will not play any of my playlists! Ive tried various phrases and also uninstalled ...
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Search Bug in Lower Case

I'd like to report a bug while making a search with lower case in a Turkish letter, though, it founds songs only if an upper case is used. iPhone 7 PlusiOS 13.1.3

  • Casual Listener
  • I'd like to report a bug while making a search with lower case in a Turkish letter, though, it founds songs only if an upper case is used.   iPhone 7 Plus iOS 13.1.3
  • MATIARH
  • Casual Listener
  • 468 Views
  • 2 replies
  • 0 likes
  • 468 Views
  • 2 replies
  • 0 likes

Skipping songs when played alphabetically

PlanPremiumCountryUSDeviceiPhone 7Operating SystemiOS 13 My Question or IssueI noticed some songs in my Liked Songs wont play when I try to play everything alphabetically. For example, if I'm looking at the list, it shows the order as Gotta be Somebo...

  • Visitor
  •   Plan Premium Country US Device iPhone 7 Operating System iOS 13   My Question or Issue I noticed some songs in my Liked Songs wont play when I try to play everything alphabetic...
  • lambalgen1
  • Regular
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view all saved songs by an artist instead of their page on new account

PlanPremiumCountryCanadaDeviceiPhone 6Operating SystemiOS 12.4.2 My Question or IssueI had to make a new account today and I'm noticing that when I'm on the artist tab and I tap on an artist it takes me to their page instead of listing all the songs ...

  • Newbie
  • Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.4.2   My Question or Issue I had to make a new account today and I'm noticing that when I'm on the artist tab and I ...
  • Ornz
  • Visitor
  • 563 Views
  • 2 replies
  • 0 likes
  • 563 Views
  • 2 replies
  • 0 likes