Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64433 Views
  • 16 replies
  • 37 likes
  • 64433 Views
  • 16 replies
  • 37 likes

Alphabetical scroll bar

PlanPremiumCountryUSDeviceiPhone XS MaxOperating SystemiOS 12 When are you adding the alphabetical scroll bar back to the iOS app? You've ruined the UI with the lastest update, so at least add a helpfull feature back so we can find our songs quickly.

  • Regular
  • Plan Premium Country US Device iPhone XS Max Operating System iOS 12   When are you adding the alphabetical scroll bar back to the iOS app? You've ruined the UI with the lastest up...
  • Nondre
  • Visitor
  • 705 Views
  • 2 replies
  • 11 likes
  • 705 Views
  • 2 replies
  • 11 likes

Turning ”Genious” OFF?

Hello! I have been using spotify since the beginning and I have loved it so far, but the genious ”feature” is really starting to annoy me. Why is it mandatory to keep it ON? If I just wanna see the lyrics this feature will force me to educate myself ...

  • Visitor
  • Hello!   I have been using spotify since the beginning and I have loved it so far, but the genious ”feature” is really starting to annoy me. Why is it mandatory to keep it ON? If I just wanna ...
  • 320 Views
  • 0 replies
  • 1 likes
  • 320 Views
  • 0 replies
  • 1 likes

Spotify API Not sending remote connection callback event after upgrading to latest Spotify app

PremiumCountry USA Device(iPhone XOperating System(OS 12 My Question or IssueI upgraded the Spotify App on my iPhone. After the Spotify API stopped sending the appRemoteDidEstablishConnection notification.

  • Newbie
  • Premium Country USA   Device (iPhone X Operating System (OS 12   My Question or Issue I upgraded the Spotify App on my iPhone. After the Spotify API stopped sending the appRem...
  • Loxer
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Problems with playlists

PlanPremiumCountryUSADeviceiPhone 8Operating Systemios 12.4 My Question or IssueRecently started program. When I book up the spotify app, it automatically starts playing from a playlist that is not mine. Plays random **bleep** that I would never list...

  • Visitor
  •   Plan Premium Country USA Device iPhone 8 Operating System ios 12.4   My Question or Issue Recently started program.  When I book up the spotify app, it automatically start...
  • Emilia_8
  • Community Legend
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Why i can't play downloaded music while being offline?

Why i can't play downloaded music while being offline?PlanPremiumCountryEstiniaDeviceIPhone SEOperating SystemIOS My Question or IssueWhy i can't play downloaded music while being offline? As soon as being online, everyhting is fine, but while being ...

  • Visitor
  • Why i can't play downloaded music while being offline? Plan Premium Country Estinia Device IPhone SE Operating System IOS   My Question or Issue Why i can't play downloaded music whil...
  • Loxer
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Spotify won’t allow other audio to play on Bluetooth

Spotify works fine until I want to play audio from some other source in my car. Like say YouTube. When I start something on YouTube, Spotify stops for a second, then starts up again. Not allowing YouTube to play its audio. PlanFree/PremiumCountry Dev...

  • Visitor
  • Spotify works fine until I want to play audio from some other source in my car. Like say YouTube. When I start something on YouTube, Spotify stops for a second, then starts up again. Not allowing You...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Solved!! iPhone Spotify wont play on speaker

PlanFreeCountryUSDeviceiPhone SEOperating System(iOS 12) My Question or IssueRecently my Spotify app has been glitching when I try to play music with my iPhone connected to a speaker by Bluetooth or AUX cord. It wil play music on the external speaker...

  • Newbie
  • Plan Free Country US Device iPhone SE Operating System (iOS 12)   My Question or Issue Recently my Spotify app has been glitching when I try to play music with my iPhone connected to a...
  • Manbearpiet
  • Visitor
  • 3607 Views
  • 2 replies
  • 1 likes
  • 3607 Views
  • 2 replies
  • 1 likes

Airpods 2 weird behaving

PlanPremiumDevice(iPhone XS MAX)Operating System(iOS 12.) Hi, I have recently started using Spotify with my airpods and there is a behaving that is different then default airpods behaviour. Apple officially says: "AirPods also pause and resume playba...

  • Newbie
  • Plan Premium Device (iPhone XS MAX) Operating System (iOS 12.)     Hi,   I have recently started using Spotify with my airpods and there is a behaving that is different then ...
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

App crashing on iPhone X

PlanPremiumCountryAUSDeviceIPhone X Operating SystemiOS 12.4 upon updating the app on my phone the app now keeps crashing every time I try to skip songs. I have tried turning off the phone, updating the app, deleting the app and reloading. The app se...

  • Casual Listener
  •   Plan Premium Country AUS Device IPhone X  Operating System iOS 12.4   upon updating the app on my phone the app now keeps crashing every time I try to skip songs. I have tr...
  • kurata
  • Casual Listener
  • 2558 Views
  • 11 replies
  • 3 likes
  • 2558 Views
  • 11 replies
  • 3 likes

Superuser Contribution Play "local files" on my mobile device

My Question or IssueWhat's the easiest way to be able to play "local files" that reside on my desktop device on my mobile? After bringing them in to the desktop Spotify client as a playlist I'm able to play them there, and the playlist appears on my ...

  • Visitor
  • My Question or Issue What's the easiest way to be able to play "local files" that reside on my desktop device on my mobile? After bringing them in to the desktop Spotify client as a playlist I'm abl...
  • Guido
  • Spotify Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Abspielen funktioniert offline nicht

PlanPremiumCountryGermanyDevice(iPhone 6S)Operating System(iOS 10 My Question or IssueHeruntergeladene Titel (Musik) können offline trotz Premium- Mitgliedschaft nicht abgespielt werden. Bei heruntergeladenen Podcasts funktioniert allerdings auch off...

  • Newbie
  •   Plan Premium Country Germany Device (iPhone 6S) Operating System (iOS 10   My Question or Issue Heruntergeladene Titel (Musik) können offline trotz Premium- Mitgliedschaft nich...
  • Guido
  • Spotify Legend
  • 36221 Views
  • 1 replies
  • 0 likes
  • 36221 Views
  • 1 replies
  • 0 likes

Iphone is taking over

I have a Premium for family account. When my wife is at home listening to spotify via the Ipad I can see it on my Iphone. But when I step in my car at work and connect my Iphone via bluetooth with the carkit, my Iphone is taking over spotify. So sudd...

  • Visitor
  • I have a Premium for family account. When my wife is at home listening to spotify via the Ipad I can see it on my Iphone. But when I step in my car at work and connect my Iphone via bluetooth with th...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Spotify playing songs not on my playlist

Hi, I am a Spotify free user that’s been using this app for a long time, and I have one problem. Why on earth did you make it so there’s shuffle play on IOS ONLY? On pc/tablet I can play anything, so why does iPhone suck, it makes no sense at all, an...

  • Visitor
  • Hi, I am a Spotify free user that’s been using this app for a long time, and I have one problem. Why on earth did you make it so there’s shuffle play on IOS ONLY? On pc/tablet I can play anything, so...
  • 337 Views
  • 0 replies
  • 1 likes
  • 337 Views
  • 0 replies
  • 1 likes

Downloaded radio stations update in the middle of the day.

I download a radio station in the morning. In the afternoon the radio updates and so the tracks are no longer downloaded. What do I do about that?

  • Roadie
  • I download a radio station in the morning. In the afternoon the radio updates and so the tracks are no longer downloaded. What do I do about that?
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Help with disappearing downloads

PlanPremiumCountryUk Device(iPhone X)Operating System(iOS 12) My Question or IssueI'm on a road trip through Europe and downloaded a lot of songs on Spotify so that I don't have to stream from roaming mobile data. It worked fine for two weeks but tod...

  • Visitor
  •   Plan Premium Country Uk   Device (iPhone X) Operating System (iOS 12)   My Question or Issue I'm on a road trip through Europe and downloaded a lot of songs on Spotify so...
  • Billy-J
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Menu Under "Your Library"

When I hit "Your Library" in bottom right the options that appear at the top of the page are Playlists, Artists and Albums. The Songs option no longer appears. Also when I try to add a song to a playlist "Recommended Songs' comes up Instead of my son...

  • Visitor
  • When I hit "Your Library" in bottom right the options that appear at the top of the page are Playlists, Artists and Albums. The Songs option no longer appears. Also when I try to add a song to a play...
  • Loxer
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

New Library

PlanPremiumCountryUSADeviceiPhone Xs My Question or Issue:What is up with the new library? It’s terrible. 75% of my saves songs are gone and my library is 25% of what it was before. I can’t also can’t save new song unless I add them to a personal pla...

  • Newbie
  • Plan Premium Country USA Device iPhone Xs    My Question or Issue: What is up with the new library?  It’s terrible.  75% of my saves songs are gone and my library is 25% o...
  • Loxer
  • Community Legend
  • 448 Views
  • 1 replies
  • 2 likes
  • 448 Views
  • 1 replies
  • 2 likes

MAJOR DEFECT: "Remove from this Playlist" removes the wrong song!!!

On ios mobile (latest), if you use the [...] on an entry in a Playlist and select "Remove from this Playlist" it does NOT remove that entry from the Playlist. Instead, it removes the first instance of the song anywhere in the Playlist! I just ruined ...

  • Roadie
  • On ios mobile (latest), if you use the [...] on an entry in a Playlist and select "Remove from this Playlist" it does NOT remove that entry from the Playlist. Instead, it removes the first instance o...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Spotify/Instagram not syncing... help!

PlanPremiumCountryCanadaDevice(iPhone XR)Operating System(iOS 12.4.1 So uploaded a few songs to Instagram stories from Spotify few days ago. Songs did share to my stories and opened in Spotify but won’t direct you to the song just takes me to my home...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone XR) Operating System (iOS 12.4.1   So uploaded a few songs to Instagram stories from Spotify few days ago. Songs did share to my stori...
  • 512 Views
  • 0 replies
  • 0 likes
  • 512 Views
  • 0 replies
  • 0 likes