Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 71906 Views
  • 16 replies
  • 37 likes
  • 71906 Views
  • 16 replies
  • 37 likes

Spotify not playing in background

PlanPremiumCountry United States DeviceiPhone 8Operating SystemiOS 11 My Question or IssueSpotify will stop playing anytime I lock my phone or close out of the app. It will also pause and start playing again while the app is open. Songs will also sta...

  • Newbie
  •   Plan Premium Country  United States  Device iPhone 8 Operating System iOS 11   My Question or Issue Spotify will stop playing anytime I lock my phone or close out of ...
  • Simi
  • Visitor
  • 12380 Views
  • 2 replies
  • 0 likes
  • bug
  • 12380 Views
  • 2 replies
  • 0 likes

Local files sync to iPhone no longer working for me

Plan: Premium (Family) Country: UK DeviceiPhone 7 and MacBook Pro running High Sierra My Question or IssueHi! So I have always used Spotify's fab 'Local Files' feature to add songs from old folk music CDs from the country where my parents grew up (wh...

  • Newbie
  •   Plan: Premium (Family)  Country: UK   Device iPhone 7 and MacBook Pro running High Sierra     My Question or Issue Hi! So I have always used Spotify's fab 'Lo...
  • 445 Views
  • 0 replies
  • 0 likes
  • Local files not downloading
    Local Source
    Sync issue
  • 445 Views
  • 0 replies
  • 0 likes

Queue bug

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 12.3.1 My Question or IssueEver since I updated the Spotify iOS app to v8.5.14 and beyond, my queue has been acting weird. Every time I close and re-open the app, the same 10 or so songs I had q...

  • Visitor
  • Plan Premium Country USA Device iPhone XS Operating System iOS 12.3.1   My Question or Issue Ever since I updated the Spotify iOS app to v8.5.14 and beyond, my queue has been acting we...
  • Loxer
  • Community Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

iOS se cierra sesión solo y pierdo descargas

PlanPremiumCountryArgentina Device(Iphone X)Operating System(iOS 12.4) My Question or Issuese cierra solo la sesión, y constantemente tengo que volver a descargas todas mis listas. Para que tengo premium hace años si ahora no cumple la función? Estoy...

  • Newbie
  • Plan Premium Country Argentina   Device (Iphone X) Operating System (iOS 12.4)   My Question or Issue se cierra solo la sesión, y constantemente tengo que volver a descargas toda...
  • 516 Views
  • 0 replies
  • 0 likes
  • 516 Views
  • 0 replies
  • 0 likes

Solved!! HELP ME!!! Can download podcasts, but can't download music

PlanPremiumDeviceIPhone 5Operating SystemiOS 10.3.3 HELP ME, I REALLY NEED IT I want to download music on my phone. When I click on "download" nothing changes, but I have "waiting for download" (pic 1). Later I try to download a podcast. It downloade...

  • Visitor
  •   Plan Premium Device IPhone 5 Operating System iOS 10.3.3   HELP ME, I REALLY NEED IT   I want to download music on my phone. When I click on "download" nothing changes, but...
  • Billy-J
  • Spotify Star
  • 5392 Views
  • 5 replies
  • 0 likes
  • Can't download
    can't listen offline
  • 5392 Views
  • 5 replies
  • 0 likes

[All Platforms][Podcasts] Podcasts no longer syncing between sessions.

All of the sudden, in the last week or so, my podcasts no longer sync between listening sessions. I will start listening on my phone, and then move into something else. When I return my progress is lost and the app shows that I haven't listened to th...

  • Casual Listener
  • All of the sudden, in the last week or so, my podcasts no longer sync between listening sessions.  I will start listening on my phone, and then move into something else.  When I return my p...
  • 426 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Podcasts
  • 426 Views
  • 0 replies
  • 1 likes

Superuser Contribution New update is terrible

PlanPremiumCountryUSADevice(iPhone Xr)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHere’s the reason why this is the most annoying update of all even though I’ve been annoyed with almost every update since the removal o...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone Xr) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Here’s the reason why this is the most annoying update ...
  • filmfan
  • Casual Listener
  • 4311 Views
  • 11 replies
  • 39 likes
  • 4311 Views
  • 11 replies
  • 39 likes

Spotify Carplay equalizer

When using Apple carplay in my Mercedes i recon a big difference in the sound quality, comparied to when i use bluethoot conected spotify to the original entertainment system. I believe the reason is because i trimmed the equalizer on the orignigal s...

  • Casual Listener
  • When using Apple carplay in my Mercedes i recon a big difference in the sound quality, comparied to when i use bluethoot conected spotify to the original entertainment system.   I believe the ...
  • Loxer
  • Community Legend
  • 6286 Views
  • 1 replies
  • 1 likes
  • 6286 Views
  • 1 replies
  • 1 likes

Why does my music only play half a song before skipping to next?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 1346 Views
  • 1 replies
  • 0 likes
  • 1346 Views
  • 1 replies
  • 0 likes

Apple Watch Issue

PlanPremiumCountryUSADeviceApple Watch 4 paired with iPhone6SOperating System(iOS 10 My Question or IssueWhen I tap on my Spotify library on my Apple Watch and then select Playlists, Favorite Songs appears but my other playlists are VERY slow to appe...

  • Roadie
  • Plan Premium Country USA Device Apple Watch 4 paired with iPhone6S Operating System (iOS 10   My Question or Issue When I tap on my Spotify library on my Apple Watch and then select Pl...
  • 443 Views
  • 0 replies
  • 0 likes
  • 443 Views
  • 0 replies
  • 0 likes

I cannot repeat one song in spotify ios

Device: iphone x question/issue As the subject says itself, im having problems with repeating one song in spotify, yes I also went to the three ... dots on the top right corner but nothing works as I’ve tried everything that I saw

  • Visitor
  • Device:   iphone x   question/issue   As the subject says itself, im having problems with repeating one song in spotify, yes I also went to the three ... dots on the top right co...
  • loftydan
  • Newbie
  • 765 Views
  • 2 replies
  • 1 likes
  • 765 Views
  • 2 replies
  • 1 likes

Why does Spotify change from Private Session after 6 hours in mobile, but not in desktop?

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.4 My Question or IssueWhy does Spotify change from Private Session after 6 hours of inactivity in mobile, but not in desktop?

  • Spotify Star
  • Spotify Star
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.4   My Question or Issue Why does Spotify change from Private Session after 6 hours of inactivity in mobile, but not in...
  • Klout
  • Roadie
  • 866 Views
  • 1 replies
  • 0 likes
  • 866 Views
  • 1 replies
  • 0 likes

My songs aren’t playing offline?

Hello! I have had Spotify premium for about three months now. It’s been working fantastically and I'm glad I don’t have to listen to ads anymore. The best perk about getting premium is being able to listen to your music offline. However, in the past ...

  • Newbie
  • Hello! I have had Spotify premium for about three months now. It’s been working fantastically and I'm glad I don’t have to listen to ads anymore. The best perk about getting premium is being able to ...
  • Klout
  • Roadie
  • 819 Views
  • 3 replies
  • 0 likes
  • 819 Views
  • 3 replies
  • 0 likes

Spotify on car stereo

I had been using an iPhone SE for years and had been connecting my phone through the headphone jack into my car stereo but now I've got an Phone 8 and it doesn't have a headphone jack, only lightning now. I bought the Apple Lightning to Headphone 3.5...

  • Visitor
  • I had been using an iPhone SE for years and had been connecting my phone through the headphone jack into my car stereo but now I've got an Phone 8 and it doesn't have a headphone jack, only lightning...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Random music keeps playing when listening to album

PlanFreeCountryUnited KingdomDeviceiPhone 6Operating SystemiOS 12.2My Question or IssueWhen I select an album on the mobile app it keeps playing random unrelated songs I don’t listen to, it does this after 1 song from the album is played or sometimes...

  • Visitor
  • Plan Free Country United Kingdom Device iPhone 6 Operating System iOS 12.2 My Question or Issue When I select an album on the mobile app it keeps playing random unrelated songs I don’t liste...
  • Loxer
  • Community Legend
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Spotify Connect devices (Teufel speakers) disappear

PlanPremiumCountryGermany DeviceiPhone 6, 7 and 10 Operating SystemiOS 12.4. My Question or IssueRecently Spotify Connect devices (three different Teufel speakers) disappear from the selection menu. I have done lots of troubleshooting on the speakers...

  • Visitor
  • Plan Premium Country Germany   Device iPhone 6, 7 and 10   Operating System iOS 12.4.   My Question or Issue Recently Spotify Connect devices (three different Teufel speake...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Solved!! Can´t open the app!

PlanFree/PremiumCountryGermanyDevice(iPhone 6)Operating System(iOS 12.2) My Question or IssueI haven't been able to open the application. I can't remove it correctly and when I try to open it, it just doesn't respond. I already tried to delete it and...

Spotify problem.PNG
  • Casual Listener
  •   Plan Free/Premium Country Germany Device (iPhone 6) Operating System (iOS 12.2)   My Question or Issue I haven't been able to open the application. I can't remove it correctly ...
  • Billy-J
  • Spotify Star
  • 2872 Views
  • 5 replies
  • 0 likes
  • 2872 Views
  • 5 replies
  • 0 likes

iOS App Offline Tracks Background Download

Hi, I just wanted to know why Spotify iOS doesn't download offline tracks in the background? I know iOS supports this, as all other media apps do it, including Netflix, Prime Video and Apple Music. Downloading over 900 tracks takes a long time, and i...

  • Community Legend
  • Hi,   I just wanted to know why Spotify iOS doesn't download offline tracks in the background? I know iOS supports this, as all other media apps do it, including Netflix, Prime Video and Apple...
  • donbergaaas
  • Composer
  • 4059 Views
  • 5 replies
  • 1 likes
  • 4059 Views
  • 5 replies
  • 1 likes

Solved!! Making playlists

PlanPremiumCountryUSDeviceiPhone 6sOperating SystemiOS the second most recent one idk man My Question or IssueCan I select multiple songs to add to a playlist or nah?

  • Visitor
  •   Plan Premium Country US Device iPhone 6s Operating System iOS the second most recent one idk man   My Question or Issue Can I select multiple songs to add to a playlist or nah?...
  • Loxer
  • Community Legend
  • 667 Views
  • 2 replies
  • 0 likes
  • 667 Views
  • 2 replies
  • 0 likes

Spotify Premium keeps adding songs from my playlists to other playlists

seems to only happen when on my iphonePlanPremiumCountryUSADeviceiphone 10Operating Systemios 10 My Question or Issue: Spotify Premium keeps adding songs from my playlists to other playlists

  • Visitor
  • seems to only happen when on my iphone Plan Premium Country USA Device iphone 10 Operating System ios 10   My Question or Issue: Spotify Premium keeps adding songs from my playlis...
  • Klout
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes