Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62802 Views
  • 16 replies
  • 37 likes
  • 62802 Views
  • 16 replies
  • 37 likes

Sharing to Facebook from iOS just shares an unlinked picture of the album cover

PlanPremiumCountryUSA DeviceiPhone XOperating SystemiOS 12.4 My Question or IssueWhen I choose to share a song to Facebook, instead of posting a link to open the song in Spotify like it used to, it just posts a picture of the album cover with no othe...

Spotify FB Share1.png Spotify FB Share2.png
  • Casual Listener
  • Plan Premium Country USA   Device iPhone X Operating System iOS 12.4   My Question or Issue When I choose to share a song to Facebook, instead of posting a link to open the song ...
  • 412 Views
  • 0 replies
  • 0 likes
  • Facebook
    fb
    iOS
    iphone
    sharing
  • 412 Views
  • 0 replies
  • 0 likes

Lost connection to sonos speaker multiple times

Hi My iphone xr looses connection to sonos every time I close the app. after deleting and reloading the app it works for one time, after closing spotify the connection is lost again and never works again. my sytem: ios 12.4, sonos app is latest relea...

  • Visitor
  • Hi   My iphone xr looses connection to sonos every time I close the app. after deleting and reloading the app it works for one time, after closing spotify the connection is lost again and neve...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

Put the Alphabet Quick Scroll Filter on the right BACK ON!!!

After the Update, there were changes. I noticed that all my "Liked Songs" in my Library were grouped into a folder. Fine, cool, whatever! That sucks as it is another motion versus going to your Library and having your "Liked Songs" in your Library ON...

  • Visitor
  • After the Update, there were changes. I noticed that all my "Liked Songs" in my Library were grouped into a folder. Fine, cool, whatever! That sucks as it is another motion versus going to your Libra...
  • DanifC
  • Composer
  • 1666 Views
  • 1 replies
  • 4 likes
  • filter
    liked song folder
    quick scroll
    Update
  • 1666 Views
  • 1 replies
  • 4 likes

Nike Run Club Spotify Playlist Issues

Plan - PremiumCountry - Australia Device Iphone X The nike run club app allows me to connect my Spotify account and listen to my playlists while I run. 2 days ago it stopped allowing me to select the playlist. I have attached a video of this happenin...

  • Casual Listener
  •   Plan - Premium Country - Australia   Device Iphone X   The nike run club app allows me to connect my Spotify account and listen to my playlists while I run. 2 days ag...
  • deftbit
  • Newbie
  • 9931 Views
  • 13 replies
  • 4 likes
  • 9931 Views
  • 13 replies
  • 4 likes

problem spotify connect ios

Since the last update (version 8.5.17.713) Spotify Connect doesn't work anymore on any IOS devices in my home network. Yes, I have installed the app again and I also have the last update for IOS.. Android devices are ok. Can anybody tell me what's wr...

  • Casual Listener
  • Since the last update (version 8.5.17.713) Spotify Connect doesn't work anymore on any IOS devices in my home network.   Yes, I have installed the app again and I also have the last update for...
  • rolfio
  • Casual Listener
  • 623 Views
  • 2 replies
  • 0 likes
  • 623 Views
  • 2 replies
  • 0 likes

iPhone App Not Playing Songs Off WiFi

I have an iPhone XR and am a Premium account holder and today the Spotify app has not been playing songs I do not have downloaded while I'm not on Wifi. Usually when I have good cell service I am able to listen to songs I haven't downloaded whenever,...

  • Visitor
  • I have an iPhone XR and am a Premium account holder and today the Spotify app has not been playing songs I do not have downloaded while I'm not on Wifi. Usually when I have good cell service I am abl...
  • Loxer
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Something changed with using iPhone as a ”remote” and I’m **bleep**

PlanFreeCountryFinlandDeviceiPhone 6sOperating SystemiOS 12.3 My Question or Issue I play a lot of video games. I listen to Spotify a lot when I play video games. What I always liked about Spotify on my phone was when I connected my Spotify on my pho...

  • Casual Listener
  •   Plan Free Country Finland Device iPhone 6s Operating System iOS 12.3   My Question or Issue   I play a lot of video games. I listen to Spotify a lot when I play video gam...
  • Loxer
  • Community Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Sync between Mac and iPhone

Why does not Spotify sync like Apple Music? Whenever I change something on the Mac, I have to shoot the app on the iPhone and restart it so that the synchronization takes effect. This is really annoying, especially if you use Spotify on two different...

  • Composer
  • Why does not Spotify sync like Apple Music? Whenever I change something on the Mac, I have to shoot the app on the iPhone and restart it so that the synchronization takes effect. This is really annoy...
  • AppleG
  • Composer
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Deleting individual songs in albums?

Plan: premiumCountry: new zealandDevice: iPhone xsOperating system: 12.3.1 On previous versions I used to be able to delete songs within albums from my downloads and that option doesn’t seem to be available anymore. Can anyone help me please? Attache...

F53B6632-2F3A-4DA2-8545-B06D6B890A17.png D2B19F60-D42B-437B-8C75-F8E43321274F.png
  • Casual Listener
  • Plan: premium Country: new zealand Device: iPhone xs Operating system: 12.3.1   On previous versions I used to be able to delete songs within albums from my downloads and that option doesn’...
  • UltimateRiot
  • Casual Listener
  • 552 Views
  • 3 replies
  • 1 likes
  • 552 Views
  • 3 replies
  • 1 likes

Can't login on google home app

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 10My Question or IssueIt tells me "Oops! Something went wrong, please try again or check out our help are...

  • Regular
  • Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 10 My Question or Issue It te...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

<3, then download, then follow just to add a song to your library.

If you want to listen to your library offline you have to a song, then download the song, THEN follow the artist. What is this new UI? It's so clunky. There has to be a better system than this. Plan (Family Premium)Seriously considering apple music.

  • Newbie
  • If you want to listen to your library offline you have to ❤️ a song, then download the song, THEN follow the artist.   What is this new UI? It's so clunky. There has to be a better system than...
  • 331 Views
  • 0 replies
  • 1 likes
  • 331 Views
  • 0 replies
  • 1 likes

Local Files album cover not showing up anymore

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 12.1 I’ve been using Local Files for a long time. Yesterday I uploaded a bunch of albums and EPs to my Local Files folder (from my computer, an HP Laptop on Windows 10) and they all syn...

  • Regular
  • Plan Premium Country United States Device iPhone 8 Operating System iOS 12.1   I’ve been using Local Files for a long time. Yesterday I uploaded a bunch of albums and EPs to my Local Fi...
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Podcasts can no longer be Queue'd

[Premium][iPhone 7 plus][iOS 12.2][Spotify version 8.5.3.784]Prior to a few weeks ago I could add podcasts to my play queue, and did so happily before I started every long morning drive. Now, I can go through all the steps (find the podcast, click on...

  • Casual Listener
  • [Premium][iPhone 7 plus][iOS 12.2][Spotify version 8.5.3.784] Prior to a few weeks ago I could add podcasts to my play queue, and did so happily before I started every long morning drive.  Now,...
  • kthearling
  • Newbie
  • 1509 Views
  • 1 replies
  • 8 likes
  • 1509 Views
  • 1 replies
  • 8 likes

download and/or playlist status of a song

PlanPremiumCountryGermany DeviceiPhone XsOperating SystemiOS 12.4 My Question or IssueWhen showing a whole album, there is the little symbol which indicates if a song is already downloaded or contained in a playlist. This feature would be really help...

  • Casual Listener
  • Plan Premium Country Germany   Device iPhone Xs Operating System iOS 12.4   My Question or Issue When showing a whole album, there is the little symbol which indicates if a song ...
  • Loxer
  • Community Legend
  • 471 Views
  • 1 replies
  • 1 likes
  • search playlists download status
  • 471 Views
  • 1 replies
  • 1 likes

Can't View Downloaded Albums Without Strong Connection

I have the premium version of Spotify on an iPhone 7 and listen to downloaded albums. When my internet connection is weak and I go to view an album track list from my Library, the Spotify app will display the album as loading until a strong internet ...

  • Visitor
  • I have the premium version of Spotify on an iPhone 7 and listen to downloaded albums.   When my internet connection is weak and I go to view an album track list from my Library, the Spotify ap...
  • 291 Views
  • 0 replies
  • 1 likes
  • 291 Views
  • 0 replies
  • 1 likes

Viewing a Waiting list from a podcast playing

So I don’t know if it’s a iOS problem but I’m surprised nobody changed that yet. so when I’m playing a song and pop it up so I can see the cover, then I can push the “...” and see and edit my waitlist of tracks being played next. however - and this i...

  • Casual Listener
  • So I don’t know if it’s a iOS problem but I’m surprised nobody changed that yet.   so when I’m playing a song and pop it up so I can see the cover, then I can push the “...” and see and edit m...
  • Jansensk
  • Casual Listener
  • 646 Views
  • 1 replies
  • 0 likes
  • Waitlist podcast
  • 646 Views
  • 1 replies
  • 0 likes

Permanent “Spotify is currently set to offline” message

It shows it’s offline with no internet even though I have unlimited data and great WiFi please help

  • Visitor
  • It shows it’s offline with no internet even though I have unlimited data and great WiFi please help      
  • Loxer
  • Community Legend
  • 8624 Views
  • 1 replies
  • 0 likes
  • 8624 Views
  • 1 replies
  • 0 likes

Not posible to reach filter function on IPhone XR

Plan:Premium Country:Norway Device:IPhone XR Operating System:iOS12 My Question or Issue:It is not posible to reach/access filter function on IPhone XRFilter for search and filter with burger bar to sort playlist is behind other stuff

  • Music Fan
  • Plan: Premium   Country: Norway   Device: IPhone XR   Operating System: iOS12   My Question or Issue: It is not posible to reach/access filter function on IPhone XR ...
  • Loxer
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Playlist is not playing the playlist that was selected

PlanPremium (but not this account, long story)DeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueOkay. This is my third time writing this as it keeps deleting. My spotify keeps insisting on playing a playlist I haven’t selected to play. For e...

  • Casual Listener
  •   Plan Premium (but not this account, long story) Device iPhone 7 Operating System iOS 12.4   My Question or Issue Okay. This is my third time writing this as it keeps deleting. &...
  • Kaceyg16
  • Casual Listener
  • 2946 Views
  • 2 replies
  • 0 likes
  • 2946 Views
  • 2 replies
  • 0 likes