Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80684 Views
  • 19 replies
  • 37 likes
  • 80684 Views
  • 19 replies
  • 37 likes

Cant find loop function anywhere

DeviceIphone 6sPremiumNoVersion8.5.19 Can anyone help me? 

  • Newbie
  • Device Iphone 6s Premium No Version 8.5.19   Can anyone help me?  
  • Loxer
  • Community Legend
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Mobile app Airplay to Apple TV option on gone after app upgrade.

Auto updated the Spotify app on iPhone last night. Now it appears there is no option to stream music from my phone to my Apple TV. Anyone else have this issue or am I missing something new?PremiumNew ZealandiPhone 8, iOS 12.4 My Question or Issue

  • Casual Listener
  • Auto updated the Spotify app on iPhone last night. Now it appears there is no option to stream music from my phone to my Apple TV. Anyone else have this issue or am I missing something new? Prem...
  • Loxer
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] improve playlist search

On iOS the playlist search is really glitchy. I can't swipe on a song to add it to queue when i searched it, i have to click the three dots and add it there, kind of defeats the purpose of having the swipe motion. Also some time when scrollng through...

  • Roadie
  • On iOS the playlist search is really glitchy. I can't swipe on a song to add it to queue when i searched it, i have to click the three dots and add it there, kind of defeats the purpose of having the...
  • Guido
  • Spotify Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Queue is too long to clear

PlanPremiumCountry DeviceIphone XOperating System(iOS 12)My Question or IssueMy queue is 100+ songs, far too long to clear. I have no idea what happened. But now if I want to play an album, the only option is "Shuffle". Spotify plays 1 song from the ...

  • Casual Listener
  •   Plan Premium Country   Device Iphone X Operating System (iOS 12) My Question or Issue My queue is 100+ songs, far too long to clear. I have no idea what happened. But now i...
  • AeroZ
  • Composer
  • 1241 Views
  • 4 replies
  • 1 likes
  • 1241 Views
  • 4 replies
  • 1 likes

Transfer Local Files from iPhone to Computer

I just got a new iPhone XR and realized that I have some music saved on my old iPhone 6s I would like on the new phone. The problem is the original mp3 files were saved on an old computer that I factory reset and sold years ago, and it is a very obsc...

  • Gig Goer
  • I just got a new iPhone XR and realized that I have some music saved on my old iPhone 6s I would like on the new phone. The problem is the original mp3 files were saved on an old computer that I fact...
  • AeroZ
  • Composer
  • 1534 Views
  • 2 replies
  • 0 likes
  • 1534 Views
  • 2 replies
  • 0 likes

Solved!! Downloaded then not

PlanPremium Country DeviceiPhone 8Operating System12.3.1 My Question or Issue I download playlists and it appeared they all downloaded (had green arrows beside them) but then when I went in to play them offline, they had grey arrows and weren't downl...

  • Regular
  • Plan Premium  Country   Device iPhone 8 Operating System 12.3.1   My Question or Issue   I download playlists and it appeared they all downloaded (had green arrows besid...
  • Billy-J
  • Spotify Star
  • 1844 Views
  • 9 replies
  • 0 likes
  • 1844 Views
  • 9 replies
  • 0 likes

IPad streaming to Marantz SR7012 using Spotify Connect broken

PlanPremiumCountryFinlandDeviceiPad Air 2Operating SystemiOS 12.3.1 My Question or IssueHi!I have been listening to Spotify on my iPad, lately, so I haven’t been streaming the music to my home theater for a while. When trying to do so during the last...

  • Newbie
  • Plan Premium Country Finland Device iPad Air 2 Operating System iOS 12.3.1   My Question or Issue Hi! I have been listening to Spotify on my iPad, lately, so I haven’t been streaming ...
  • debabrata
  • Visitor
  • 730 Views
  • 1 replies
  • 0 likes
  • 730 Views
  • 1 replies
  • 0 likes

Artist within a playlist search function not working.

I am trying to filter my own created playlist on the iOS version of the spotify app. I only want to listen to all the songs I have by a certain artist in my playlists. When I go to my playlists and tab over to the artist section it does not bring up ...

  • Casual Listener
  • I am trying to filter my own created playlist on the iOS version of the spotify app. I only want to listen to all the songs I have by a certain artist in my playlists. When I go to my playlists and t...
  • DHughez
  • Casual Listener
  • 2173 Views
  • 2 replies
  • 0 likes
  • iOS
    Mobile
  • 2173 Views
  • 2 replies
  • 0 likes

“You have no playable songs” message just in my mobile

PlanPremiumCountryMéxicoOperating SystemiOS My Question or Issue“you have no playable songs by (artist)” appears when I look for my songs in the artist section on my library in my mobile device. But I can see them in my laptop or play the songs from ...

D6636913-B72A-480D-84A0-62B931D89566.png A876F173-9668-41C3-B9AF-8EE2A78AD520.png
  • Newbie
  •   Plan Premium Country México Operating System iOS  My Question or Issue “you have no playable songs by (artist)” appears when I look for my songs in the artist section on my librar...
  • JimJam4
  • Visitor
  • 4786 Views
  • 3 replies
  • 0 likes
  • 4786 Views
  • 3 replies
  • 0 likes

Shuffle Play not a true shuffle

PlanPremiumCountryUSADeviceiPhone Xs MaxOperating SystemiOS 13.0 (Beta) My Question or IssueI have a playlist on my account that I frequently add 10-15 songs to per day. After adding a group of songs to this playlist, the next time I tap "Shuffle Pla...

  • Visitor
  • Plan Premium Country USA Device iPhone Xs Max Operating System iOS 13.0 (Beta)   My Question or Issue I have a playlist on my account that I frequently add 10-15 songs to per day.&nbsp...
  • 569 Views
  • 0 replies
  • 0 likes
  • shuffle
  • 569 Views
  • 0 replies
  • 0 likes

Problems with Nike Training Club app Integration

I have Spotify premium and used to enjoy listening to my playlists when using the Nike run club app for a run in Canada. Suddenly The app is not allowing me to select my own playlists as it immediately changes back to “no music.” I’ve tried reinstall...

  • Newbie
  • I have Spotify premium and used to enjoy listening to my playlists when using the Nike run club app for a run in Canada. Suddenly The app is not allowing me to select my own playlists as it immediate...
  • s_9nq-ura0gkg
  • Casual Listener
  • 23973 Views
  • 12 replies
  • 18 likes
  • 23973 Views
  • 12 replies
  • 18 likes

Superuser Contribution [iOS] Favorite songs organized by artist ,shows songs in alphabetical order

PlanPremiumCountryAustriaDeviceiPhone XS MaxOperating SystemiOS 12.3.1Spotify Version8.5.15.681My Question or IssueHi everyone! I would really appreciate some help:The spotify app on my iPhone shows my Favorite songs that are organized by artist in a...

IMG_2363.PNG sccscs.PNG
  • Visitor
  •   Plan Premium Country Austria Device iPhone XS Max Operating System iOS 12.3.1 Spotify Version 8.5.15.681 My Question or Issue Hi everyone! I would really appreciate some help: The...
  • Peter
  • Spotify Legend
  • 756 Views
  • 1 replies
  • 0 likes
  • 756 Views
  • 1 replies
  • 0 likes

Premium account and still is shuffling

How the **bleep** do i get the albums to play in order without shuffling?! Ive toggled the shuffle icon back to grey and have been researching this for a week and still cant figure it out.

  • Casual Listener
  • How the **bleep** do i get the albums to play in order without shuffling?!  Ive toggled the shuffle icon back to grey and have been researching this for a week and still cant figure it out.
  • PatrickM1980
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Album art missing

PlanFreeCountryUSADeviceiPhone 6Operating SystemiOS 12.3.1 My Question or IssueI open Spotify, go to playlists, and discover that all the playlist covers, albums, and song art are missing. I tried logging in and out, re-downloading the app, shutting ...

  • Regular
  • Plan Free Country USA Device iPhone 6 Operating System iOS 12.3.1   My Question or Issue I open Spotify, go to playlists, and discover that all the playlist covers, albums, and song ar...
  • anjali_shetty
  • Regular
  • 717 Views
  • 2 replies
  • 0 likes
  • 717 Views
  • 2 replies
  • 0 likes

Queue management is awful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't figure out how to delete a queue when I want to play something new. For example, I'll...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • DanifC
  • Composer
  • 1635 Views
  • 5 replies
  • 8 likes
  • 1635 Views
  • 5 replies
  • 8 likes

Weird Jump from Playlist to unselected Brazilian Music

PlanFamily PremiumCountryUK Device(iPhone 7Operating System(iOS 12 My Question or Issue This is very odd. When my wife selects a playlist including ones she has downloaded and the first song ends it jumps to a completely different genre/country in mo...

  • Regular
  • Plan Family Premium Country UK   Device (iPhone 7 Operating System (iOS 12   My Question or Issue   This is very odd. When my wife selects a playlist including ones she has...
  • DanifC
  • Composer
  • 1617 Views
  • 9 replies
  • 0 likes
  • 1617 Views
  • 9 replies
  • 0 likes

The new iOS update is unusable - not able to view artists

The new update makes it incredibly difficult to listen to a variety of music in my expansive library that I have curated over many years - I can't simply see a list of artists whose music I have liked or saved offline. I found a website that has help...

  • Casual Listener
  • The new update makes it incredibly difficult to listen to a variety of music in my expansive library that I have curated over many years - I can't simply see a list of artists whose music I have like...
  • blkdg
  • Casual Listener
  • 627 Views
  • 2 replies
  • 6 likes
  • 627 Views
  • 2 replies
  • 6 likes

Superuser Contribution Alphabetical Quick Scrollbar

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 10 My Question or IssueThe alphabetical scrollbar to quickly jump to different songs/artists on the side of the screen is no longer available. This is a large inconvenience for listening to li...

  • Newbie
  • Plan Premium Country Canada Device iPhone 8 Operating System iOS 10   My Question or Issue The alphabetical scrollbar to quickly jump to different songs/artists on the side of the scre...
  • Vanloubbeecky
  • Casual Listener
  • 3385 Views
  • 10 replies
  • 12 likes
  • 3385 Views
  • 10 replies
  • 12 likes

Ayuda

Cuento con la cuenta Premium, preo desde hace algunos meses es imposible que me funcione Spotify si no estoy conectado a una red WiFi.. solo puedo escuchar la musica que he descargado. Mientras que la otra no debido a que siempre me figura "sin conex...

  • Newbie
  • Cuento con la cuenta Premium, preo desde hace algunos meses es imposible que me funcione Spotify si no estoy conectado a una red WiFi.. solo puedo escuchar la musica que he descargado. Mientras que l...
  • Jpgchief
  • Spotify Star
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes