Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64385 Views
  • 16 replies
  • 37 likes
  • 64385 Views
  • 16 replies
  • 37 likes

'Play on Spotify' Link not showing after sharing to Instagram story

PlanPremiumCountryAustraliaDeviceiPhone 6sOperating SystemiOS 12.3.1 My Question or IssueWhen I share music from Spotify to Instagram, the "play on spotify" link is no longer appearing in the top left hand corner. Only the album artwork is posted wit...

  • Visitor
  • Plan Premium Country Australia Device iPhone 6s Operating System iOS 12.3.1   My Question or Issue When I share music from Spotify to Instagram, the "play on spotify" link is no longer...
  • chrismurray
  • Composer
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does Spotify App take up so much space on iPhone?

I tried to download the new iOS 8 only to find out my iPhone doesn't have enough capacity to download it. I checked my usage settings and it turns out the Spotify App is taking up 4.7 GB of space on my iPhone (exactly the amount of free space I need ...

  • Casual Listener
  • I tried to download the new iOS 8 only to find out my iPhone doesn't have enough capacity to download it.  I checked my usage settings and it turns out the Spotify App is taking up 4.7 GB of spa...
  • Guido
  • Spotify Legend
  • 371223 Views
  • 38 replies
  • 3 likes
  • 371223 Views
  • 38 replies
  • 3 likes

Offline Modus not working right :(

Hello, my Offline Modus is not working correct, i downloded only Playlists on my iPhone, every Song is green, but i can only hear individual songs although I have downed all the songsI dont understand it anymore, pls help me. It makes no Sense I down...

  • Visitor
  • Hello,   my Offline Modus is not working correct, i downloded only Playlists on my iPhone, every Song is green,  but i can only hear individual songs although I have downed all the s...
  • Billy-J
  • Spotify Star
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Homepage is messed up!!!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeU.S.A Device(iPhone 7)Operating System(iOS 7) My Question or IssueMy homepage will not let me scroll down and all I have is ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free U.S.A   Device (iPhone 7) Operating System (iOS 7) &nbs...
  • Billy-J
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

HELP! Offline on iphone / desktop

Hi thereIve just subscribed to premium to access the offline feature, it is taking forever to download on my iphone. Is the download going to my device? Note i have 300GB+ free space, approx 2200 songs in the playlist i want to download.When i log in...

  • Visitor
  • Hi there Ive just subscribed to premium to access the offline feature, it is taking forever to download on my iphone. Is the download going to my device? Note i have 300GB+ free space, app...
  • Billy-J
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Podcast episodes erroring at 54 minutes and won’t continue.

PlanPremiumCountryUsaDevice(iPhone 8 PlusOperating System(iOS, one update behind current My Question or IssuePodcast episodes seem corrupt or stop playing and reset to starting position after 54 minutes. Only on mobile version. Any episode. This happ...

  • Casual Listener
  • Plan Premium Country Usa Device (iPhone 8 Plus Operating System (iOS, one update behind current    My Question or Issue Podcast episodes seem corrupt or stop playing and reset to ...
  • 555 Views
  • 0 replies
  • 0 likes
  • podcast
  • 555 Views
  • 0 replies
  • 0 likes

Recently played

Premium / Denmark / iPhone How do you clear out the "Recently played" section? Since you have updated the app, I can't seem to figure it out myself.

  • Visitor
  • Premium / Denmark / iPhone    How do you clear out the "Recently played" section? Since you have updated the app, I can't seem to figure it out myself.
  • DanifC
  • Composer
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Remove "Liked Songs" and "Create playlist"

PlanPremiumCountryGermanyDeviceiPhone 8Operating SystemiOS 12 My Question or IssueHello Guys.Since one of the youngest Updates the UI has changed how most of us know.I dont really like the Library Tab. I have created many Playlists for me and use mos...

  • Regular
  • Plan Premium Country Germany Device iPhone 8 Operating System iOS 12   My Question or Issue Hello Guys. Since one of the youngest Updates the UI has changed how most of us know. I do...
  • DanifC
  • Composer
  • 1451 Views
  • 1 replies
  • 0 likes
  • 1451 Views
  • 1 replies
  • 0 likes

spotify interrupting videos on other apps

Plan: PremiumCountry: AustraliaDeviceiPhone 8+Operating System: iOS 12.3.2 My Question or Issuerecently i have been having an issue with my spotify app, I’ll pause my music in order to, let’s say, watch a video on another app however the video will c...

  • Newbie
  • Plan: Premium Country: Australia Device iPhone 8+ Operating System: iOS 12.3.2   My Question or Issue recently i have been having an issue with my spotify app, I’ll pause my music in...
  • 788 Views
  • 0 replies
  • 2 likes
  • 788 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Volume Lowering Automatically

On some, but not all tracks, the music will start at a certain volume, then automatically drop quite a bit. To listen at the volume I'd like, I have to raise the volume, but then the first few seconds before it automatically drops are really loud. It...

  • Regular
  • On some, but not all tracks, the music will start at a certain volume, then automatically drop quite a bit.  To listen at the volume I'd like, I have to raise the volume, but then the first few ...
  • Peter
  • Spotify Legend
  • 352458 Views
  • 43 replies
  • 9 likes
  • 352458 Views
  • 43 replies
  • 9 likes

Superuser Contribution Why does my music stop playing?

Any time I'll be playing msuic on my iphone on spotify, either just through my phone or connected to a bluetooth speaker, anytime I get a snapchat notification, or open snapchat, my music will pause, even when my phone is locked. It has become extrem...

  • Newbie
  • Any time I'll be playing msuic on my iphone on spotify, either just through my phone or connected to a bluetooth speaker, anytime I get a snapchat notification, or open snapchat, my music will pause,...
  • Daisy
  • Spotify Legend
  • 157351 Views
  • 12 replies
  • 17 likes
  • 157351 Views
  • 12 replies
  • 17 likes

“Other apps” in storage. Can I delete?

PlanPremiumCountryAustraliaDeviceiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country Australia Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1800 Views
  • 1 replies
  • 0 likes
  • 1800 Views
  • 1 replies
  • 0 likes

Solved!! ID4 BMW and Spotify app

PlanFree/PremiumCountryPortugal Device(iPhone 6s)Operating System(iOS 12) My Question or IssueHello, Is it possible to have the BMW Spotify app at ConnectedDrive? I can only control Spotify through iPhone and not through iDrive. I Have an ID4 and iPh...

  • Casual Listener
  • Plan Free/Premium Country Portugal   Device (iPhone 6s) Operating System (iOS 12)   My Question or Issue Hello, Is it possible to have the BMW Spotify app at ConnectedDrive? I ca...
  • Tonyh247
  • Casual Listener
  • 5121 Views
  • 5 replies
  • 0 likes
  • 5121 Views
  • 5 replies
  • 0 likes

Superuser Contribution CarPlay Issue

PlanPremiumCountryUSADeviceiphone XSOperating System(iOS 12.2 My Question or IssueHi, I just recently started having an issue in my Durango with uConnect CarPlay where Spotify randomly stops playing. The song status bar shows it still playing but the...

  • Casual Listener
  •   Plan Premium Country USA Device iphone XS Operating System (iOS 12.2   My Question or Issue Hi, I just recently started having an issue in my Durango with uConnect CarPlay wher...
  • alonchis
  • Regular
  • 1289 Views
  • 3 replies
  • 3 likes
  • 1289 Views
  • 3 replies
  • 3 likes

Nissan iPhone playback repeats playback (non-carPlay)

PlanFree/PremiumCountryUSDevice(iPhone X, Nissan sentra 2017)Operating System(iOS 13.0) My Question or IssueDoes anyone have issues with playback on the regular usb interface from nissan? I start playback on whatever was playing, but when i exit and ...

  • Regular
  • Plan Free/Premium Country US Device (iPhone X, Nissan sentra 2017) Operating System (iOS 13.0)   My Question or Issue Does anyone have issues with playback on the regular usb interface...
  • 556 Views
  • 0 replies
  • 1 likes
  • iOS
  • 556 Views
  • 0 replies
  • 1 likes

Volume increments are too high

PlanPremiumCountryNorway DeviceiPhone XROperating SystemiOS 12.3.1 My Question or IssueHi! I bought a Samsung sound bar a couple of months ago and was forced to switch to Apple Music because Spotify Connect almost killed my sound system and my hearin...

  • Visitor
  • Plan Premium Country Norway    Device iPhone XR Operating System iOS 12.3.1   My Question or Issue Hi! I bought a Samsung sound bar a couple of months ago and was forced to ...
  • 618 Views
  • 0 replies
  • 3 likes
  • 618 Views
  • 0 replies
  • 3 likes

using spotify in a mini cooper

PlanPremiumCountryU.KDevicei phone XR Operating Systemdont know, but its the latest ios software apple have out to date. My Question or Issueim having issues using spotify in my mini cooper 2016. it was working fine but over the last few months its b...

  • Casual Listener
  • Plan Premium Country U.K Device i phone XR  Operating System dont know, but its the latest ios software apple have out to date.   My Question or Issue im having issues using spoti...
  • lee020891
  • Casual Listener
  • 4290 Views
  • 2 replies
  • 0 likes
  • 4290 Views
  • 2 replies
  • 0 likes

Did the new app at least fix the gap between local files?

Hello. I’m not subscribed to Premium so I can’t test it myself. Support told me that yes, there’s no gap between synced local files. Last time I was subscribed there was a slight gap (like 0,25-0,5 sec). Can anybody confirm if there is a gap or not? ...

  • Composer
  • Hello.   I’m not subscribed to Premium so I can’t test it myself. Support told me that yes, there’s no gap between synced local files. Last time I was subscribed there was a slight gap (like 0...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

My Stations are missing

I am using Spotify on my iPhone. I installed an update and now My Stations is missing. It's not even an option.I see others have had this issue but I don't see the solution.PlanPremiumCountryUS DeviceiPhone 5,6 & 7Operating System(iOS 10, Android Ore...

  • Newbie
  • I am using Spotify on my iPhone. I installed an update and now My Stations is missing. It's not even an option. I see others have had this issue but I don't see the solution. Plan Premium Country...
  • DanifC
  • Composer
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Play specific songs and return to playlist

PlanPremiumCountryMexico DeviceiPhone 8Operating SystemiOS 12 My Question or IssueBefore, when I used to search for songs inside my liked songs, it played the song and continued playing the next song in my liked songs. Now, when I look for an artist ...

  • Newbie
  •   Plan Premium Country Mexico  Device iPhone 8 Operating System iOS 12   My Question or Issue Before, when I used to search for songs inside my liked songs, it played the so...
  • DanifC
  • Composer
  • 797 Views
  • 1 replies
  • 0 likes
  • 797 Views
  • 1 replies
  • 0 likes