Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73614 Views
  • 16 replies
  • 37 likes
  • 73614 Views
  • 16 replies
  • 37 likes

i cant connect my spotify to my last.fm

ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive tried turning my private relay off as well, and no...

  • Casual Listener
  • ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive...
  • Not applicable
  • 1579 Views
  • 6 replies
  • 0 likes
  • 1579 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can’t find where I left off in an old podcast

PlanPremiumCountryUSADeviceIPhone 14 Pro Max Operating SystemNewest IOS My Question or IssueHello, toward mid/end of 2021 I listened to a critical roll Vox Mochina podcast while I worked. I listed to a lot of episodes but stopped somewhere in the mix...

  • Casual Listener
  • Plan Premium Country USA Device IPhone 14 Pro Max  Operating System Newest IOS   My Question or Issue Hello, toward mid/end of 2021 I listened to a critical roll Vox Mochina podca...
  • Yordan
  • Moderator
  • 673 Views
  • 3 replies
  • 0 likes
  • 673 Views
  • 3 replies
  • 0 likes

I need to download my zip file from Spotify to see my history on spotistats

I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and it’s extremely frustrating

  • Visitor
  • I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and i...
  • ryanf8025
  • Visitor
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio Playing Unrelated Artists

I started a Radio Station for "Offer Nissim", an Israeli House DJ, and most of the music is low key Spanish lounge music. Is something up with the algorythym (or manual addition) of songs to this radio station, or are they just really stretching what...

  • Regular
  • I started a Radio Station for "Offer Nissim", an Israeli House DJ, and most of the music is low key Spanish lounge music.  Is something up with the algorythym (or manual addition) of songs to th...
  • Zhex
  • Visitor
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crashes during DJ

PlanPremiumCountry DeviceiPhone 14 ProOperating System(iOS 16.4) My Question or IssueSpotify encountered a strange bug that cause app to crash when playing the AI DJ. DJ was saying here’s a word fr- and was cut short. Audio listed as Greeting from av...

  • Visitor
  •   Plan Premium Country   Device iPhone 14 Pro Operating System (iOS 16.4)   My Question or Issue Spotify encountered a strange bug that cause app to crash when playing the A...
  • 31xjynbtnfi7e3r6jx3w
  • Visitor
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps randomly pausing

PlanPremiumCountryThailand DeviceIPhone 13, iPad Air, asus gaming laptop My Question or IssueMy Spotify keeps randomly pausing after around 2-3 minutes of playing. I have to manually press play again everytime.

  • Visitor
  • Plan Premium Country Thailand  Device IPhone 13, iPad Air, asus gaming laptop    My Question or Issue My Spotify keeps randomly pausing after around 2-3 minutes of playing. I h...
  • OscarDC
  • Moderator
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

spotify connect speaker volume increases when phone disconnects

When I walk out of my office and wifi signal is lost shortly, the Spotify Connect speaker being controlled from my phone increases volume to 100% abruptly. This happens every time I leave the room and is very scary to experience for my coworkers.

  • Visitor
  • When I walk out of my office and wifi signal is lost shortly, the Spotify Connect speaker being controlled from my phone increases volume to 100% abruptly. This happens every time I leave the room an...
  • Saulruiz82
  • Visitor
  • 585 Views
  • 5 replies
  • 2 likes
  • 585 Views
  • 5 replies
  • 2 likes

Superuser Contribution After Advertisement, no sound

Premium plan. Listening to a podcast when a few advertisements start to play. Once ads finish the podcast resumes, however with no sound. The podcast episode is still playing because the time is ticking and even subtitles appear on the screen, yet th...

  • Newbie
  • Premium plan.   Listening to a podcast when a few advertisements start to play. Once ads finish the podcast resumes, however with no sound. The podcast episode is still playing because the tim...
  • _1-5j77urc5tw
  • Newbie
  • 1001 Views
  • 2 replies
  • 1 likes
  • 1001 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Search doesn't work on carplay

PlanFamily PremiumCountrySpainDeviceiPhone 12 pro Operating SystemiOS 16.6 My Question or Issuein CarPlay It display" something was wrong" all the time when you press search on carplay. It works if you select the music direct on the phone

  • Casual Listener
  •   Plan Family Premium Country Spain Device iPhone 12 pro  Operating System iOS 16.6   My Question or Issue in CarPlay It display" something was wrong" all the time when you ...
  • Izamivida
  • Casual Listener
  • 3658 Views
  • 3 replies
  • 0 likes
  • 3658 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple Watch app skipping songs

Happens only when I'm using the Apple Watch as the streeming device (on airpods or speeker). Even with service and with music dowloaded to the watch, some songs randomly would seem like they're playing for like 5 seconds and then skip. I'v tried dele...

  • Visitor
  • Happens only when I'm using the Apple Watch as the streeming device (on airpods or speeker). Even with service and with music dowloaded to the watch, some songs randomly would seem like they're playi...
  • Dessi
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback via Sonos

PlanFree/PremiumCountryNetherlands DeviceIphone or Ipad to Sonos system My Question or IssueHi, I use the playback crossfade option on a more then daily basis but found out since last week that this option does't work anymore via our Sonos speaker in...

  • Visitor
  • Plan Free/Premium Country Netherlands    Device Iphone or Ipad to Sonos system    My Question or Issue Hi, I use the playback crossfade option on a more then daily basis ...
  • Ivelina
  • Moderator
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution App doesn't save podcast episodes filter

I don't want to see every episode for a specific podcast. I'm crusing down the road and I want to choose a podcast, see ONLY the ones I haven't listened to, select one and go. So, I select the All Episode button, choose "Unplayed" and it filters perf...

  • Casual Listener
  • I don't want to see every episode for a specific podcast.  I'm crusing down the road and I want to choose a podcast, see ONLY the ones I haven't listened to, select one and go. So, I select the ...
  • Mfuller
  • Casual Listener
  • 4085 Views
  • 12 replies
  • 25 likes
  • 4085 Views
  • 12 replies
  • 25 likes

Solved!! [iOS] Volume Spike When Using Bluetooth Earphones

PlanPremiumCountrySingaporeDeviceiPhone 12Operating SystemiOS 14.2 My Question or IssueUsing version 8.5.84, I believe this issue only started with this exact version. It occurs when I'm using my bluetooth earphones (Aukey EP-T10) and I pause using e...

  • Casual Listener
  • Plan Premium Country Singapore Device iPhone 12 Operating System iOS 14.2   My Question or Issue Using version 8.5.84, I believe this issue only started with this exact version. It occ...
  • Johhnyc1130
  • Visitor
  • 1630 Views
  • 5 replies
  • 0 likes
  • 1630 Views
  • 5 replies
  • 0 likes

Solved!! Playing podcast via Spotify connect

PlanPremiumCountryNorwayDevice(iPhone 11Operating System(iOS My Question or IssueWhy can’t I play podcasts through Spotify connect to my WiFi speaker? Since Spotify has used so much time and effort to make Spotify a good library for podcasts I think ...

  • Newbie
  •   Plan Premium Country Norway Device (iPhone 11 Operating System (iOS    My Question or Issue Why can’t I play podcasts through Spotify connect to my WiFi speaker? Since Spo...
  • floodwayprintco
  • Newbie
  • 6753 Views
  • 11 replies
  • 4 likes
  • 6753 Views
  • 11 replies
  • 4 likes

I want to delete the artists on my on my Spotify profile and replace them

I have a few artists on my Spotify profile, but I don’t like them and I want to replace them with new Artist I like

  • Visitor
  • I have a few artists on my Spotify profile, but I don’t like them and I want to replace them with new Artist I like
  • MateusM
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume on phone inherits volume setting from Spotify desktop

When I play music on the Spotify Windows desktop app, the Spotify app on my phone connects to it and allows me to control the volume of Spotify from my phone. By default this volume is set to the top level. But then also if I open another app on my p...

  • Visitor
  • When I play music on the Spotify Windows desktop app, the Spotify app on my phone connects to it and allows me to control the volume of Spotify from my phone. By default this volume is set to the top...
  • airwreckl
  • Newbie
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Solved!! Podcast

PlanFreeCountryNigeriaDevice(iPhone 13 pro max, iPad Pro 4th gen)Operating System(iOS 17.5.1) My Question or IssueI can’t watch the video on a podcast despite turning off the stream audio only and reinstalling my spotifyi just recently downloaded and...

  • Newbie
  • Plan Free Country Nigeria Device (iPhone 13 pro max, iPad Pro 4th gen) Operating System (iOS 17.5.1)   My Question or Issue I can’t watch the video on a podcast despite turning off the...
  • Luan
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes