Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
sapmi
Music Fan
52706 Views
16 replies
36 likes

52706 Views
16 replies
36 likes

Music won't stop playing when screen is off and phone is locked

Today, after I just updated the app to the latest version, there’s a seriously annoying issue. When the music is paused and I lock my phone, the music starts playing. I have to completely force close the app so that it does not play anything while my...

TimboBaggins
Newbie
Today, after I just updated the app to the latest version, there’s a seriously annoying issue. When the music is paused and I lock my phone, the music starts playing. I have to completely...
2019-04-05 3:46:17 AM
2019-05-07 5:55:14 AM
Petra_Sorgo
Newbie
6088 Views
7 replies
20 likes

6088 Views
7 replies
20 likes

Downloaded music into que now my playlists plays1 song then plays from the que

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI I Just got a new phone iPhone 6 I have premium plan in the USA I downloaded my music into m...

Willispo5
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI I Just ...
2019-05-07 4:55:44 AM
597 Views
0 replies
0 likes

597 Views
0 replies
0 likes

Local music from desktop not appearing on iOS app

PlanPremiumCountryUkDeviceHP envy laptop w/ latest windows and spotify applicationiPhone 8 w/ latest iOS and updated spotify app My Question or IssueHi,I am trying to get local files that are saved on my desktop's spotify to download on my phone. I h...

AG2312
Newbie
Plan Premium Country Uk Device HP envy laptop w/ latest windows and spotify application iPhone 8 w/ latest iOS and updated spotify app My Question or Issue Hi, I am trying to get loc...
2019-05-07 1:13:36 AM
749 Views
0 replies
0 likes

749 Views
0 replies
0 likes

Solved!! Showing a blank page for album info and try again at home screen

Spotify app version 8.5.3.784PlanPremiumCountryUS DeviceIphone 7Operating SystemiOS 12.2 For the last two versions, I have not been able to display album info (it shows a blank screen) and when going to the home screen it displays the something’s wro...

yorchgutierrez
Casual Listener
Spotify app version 8.5.3.784 Plan Premium Country US Device Iphone 7 Operating System iOS 12.2 For the last two versions, I have not been able to display album info (it show...
2019-05-03 3:52:55 PM
2019-05-06 7:31:23 PM
rwilling
Newbie
2256 Views
4 replies
0 likes
blank screen
something’s wrong
try again

2256 Views
4 replies
0 likes

Apple Watch 4: No 3rd Page to control individual songs

My Question or Issue Hi, im troubleshooting with using Spotify on my Apple Watch. My moms Apple Watch 1 has not only the left page for displaying the ablums and the middle one for the displayed song and song control, but in addtion she has a third pa...

Sokan
Casual Listener
My Question or Issue Hi, im troubleshooting with using Spotify on my Apple Watch. My moms Apple Watch 1 has not only the left page for displaying the ablums and the middle one for the displa...
2019-05-04 8:51:34 PM
2019-05-06 7:30:39 PM
Sokan
Casual Listener
819 Views
1 replies
0 likes

819 Views
1 replies
0 likes

Play similar Playlist songs option not working/gone

Recently upgraded to an IPhone xs from a iPhone 7. Although the option to play similar songs after a Playlist ended, spotify would just start the Playlist over. Thinking it might have just been a bug after upgrading phone, I deleted and reinstalled S...

Jaywarner79
Casual Listener
Recently upgraded to an IPhone xs from a iPhone 7. Although the option to play similar songs after a Playlist ended, spotify would just start the Playlist over. Thinking it might have just been a bug...
2019-05-06 3:47:30 PM
2019-05-06 4:10:31 PM
Loxer
Community Legend
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

Songs under an album do not play

Device(iPhone Operating System(iOS 10) My Question or Issue:I understand that there are some songs that can't be played in certain countries (if the songs are grayed out), but I have an album that shows all the songs but still won't play. Any advice ...

heyjaymitchell
Newbie
Device (iPhone 😎 Operating System (iOS 10) My Question or Issue: I understand that there are some songs that can't be played in certain countries (if the songs are grayed out), but I ha...
2019-05-06 3:09:24 PM
2019-05-06 4:06:54 PM
Loxer
Community Legend
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Spotify iOS streaming quality priority

Hi everyone, I have a premium subscription and I have streaming quality set to "Very high (320 kbit/s) whereas I have downloads set to "Normal (96 kbit/s). My question is if I have a playlist downloaded and I am connected to wi-fi, then will spotify ...

danzilber
Casual Listener
Hi everyone, I have a premium subscription and I have streaming quality set to "Very high (320 kbit/s) whereas I have downloads set to "Normal (96 kbit/s). My question is if I have ...
2019-05-05 2:09:10 PM
2019-05-06 1:04:49 PM
Loxer
Community Legend
390 Views
1 replies
0 likes

390 Views
1 replies
0 likes

My Spotify account can’t connect with Alexa and is stuck at the same Song

PlanPremiumluxembourg Device(iPhone X but playing with Marshall Stanmore Voice II Alexa)Operating System(iOS 12 My Question or IssueSpotify account can’t connect with Alexa enabled device and is stuck at the same Song.I tried reinstalling but still d...

11101040156
Newbie
Plan Premium luxembourg Device (iPhone X but playing with Marshall Stanmore Voice II Alexa) Operating System (iOS 12 My Question or Issue Spotify account can’t connect with A...
2019-05-06 11:28:00 AM
447 Views
0 replies
0 likes

447 Views
0 replies
0 likes

Unable to sort songs within playlists despite claims that it works

PlanPremiumCountry: USA Device(iPhone XR)Operating System(iOS 12.1.2) Unable to sort songs within playlists despite claims that it works on an iPhone, currently on the latest Spotify software and iOS 12.1.2, see attached pic of my only options, none ...

mangelope
Regular
Plan Premium Country: USA Device (iPhone XR) Operating System (iOS 12.1.2) Unable to sort songs within playlists despite claims that it works on an iPhone, currently on the lat...
2019-05-06 1:05:00 AM
2019-05-06 3:58:34 AM
mangelope
Regular
1525 Views
2 replies
0 likes

1525 Views
2 replies
0 likes

Shuffle not working/ repeat keeps turning itself on

PlanPremiumCountryUSDeviceiPhone 6Operating SystemCurrent iOS My Question or IssueFor maybe even a year now, it has been impossible for me to shuffle my music, every time that I try to it picks a random song in the playlist but when that song is over...

Johnny_Necktie
Casual Listener
Plan Premium Country US Device iPhone 6 Operating System Current iOS My Question or Issue For maybe even a year now, it has been impossible for me to shuffle my music, every ...
2019-05-05 9:25:11 PM
2019-05-05 11:16:59 PM
Loxer
Community Legend
1169 Views
1 replies
0 likes
bug
Help
shuffle
Troubleshooting

1169 Views
1 replies
0 likes

Solved!! Pausing music not possible when locking phone

PlanPremiumCountry Device(iPhone XS)Operating System(iOS 12.2.) My Question or IssueMy issue is that i can’t pause my music on my phone. If I pause from the app and then lock my phone, the song plays. If I pause the song from the lock screen and then...

Samjam13
Newbie
Plan Premium Country Device (iPhone XS) Operating System (iOS 12.2.) My Question or Issue My issue is that i can’t pause my music on my phone. If I pause from the app ...
2019-05-05 3:10:45 PM
2019-05-05 6:54:15 PM
Billy-J
Spotify Star
697 Views
1 replies
0 likes

697 Views
1 replies
0 likes

scroll bar on spotify (iphone x)

hello i m using iphone x i would **bleep** to ask on how do you make the scroll bar pop up again? the new update remove my scroll bar . im sorry for my bad english. PLS HELP

kokockier21
Newbie
hello i m using iphone x i would **bleep** to ask on how do you make the scroll bar pop up again? the new update remove my scroll bar 😞 . im sorry for my bad english. PLS HELP
2019-03-14 1:03:13 AM
2019-05-05 5:28:10 PM
Hellojosh78
Newbie
1206 Views
2 replies
0 likes

1206 Views
2 replies
0 likes

Solved!! Spotify (on IPhone) automatically switches to the same song after a few seconds

Spotify (on iPhone) automatically switches to the same song (call it song X) after playing any other song after a few seconds. It does not matter which song I play (playlist or not) it switches to song X automatically. When I select don’t play the ar...

ronb2
Casual Listener
Spotify (on iPhone) automatically switches to the same song (call it song X) after playing any other song after a few seconds. It does not matter which song I play (playlist or not) it switches to so...
2019-05-04 5:04:42 PM
2019-05-04 12:39:27 AM
ronb2
Casual Listener
1592 Views
2 replies
0 likes
Automatically switching to another song

1592 Views
2 replies
0 likes

Albums of an artist

Hi, when using Spotify Premium on an iPad, after adding some albums of an artist to my library, when I click this artist in my library, is there any way to view a list of his albums, instead of getting a list of all of his songs?Thanks,

RodgerX
Newbie
Hi, when using Spotify Premium on an iPad, after adding some albums of an artist to my library, when I click this artist in my library, is there any way to view a list of his albums, instead of getti...
2019-05-04 12:07:27 AM
222 Views
0 replies
0 likes

222 Views
0 replies
0 likes

Autoplaying when pushing lock button

I know there is a topic about this issue but it’s 3 weeks without update. Is this in queue or how’s the situation. This auto playing is unbelievably annoying. Thank you

perry96
Newbie
I know there is a topic about this issue but it’s 3 weeks without update. Is this in queue or how’s the situation. This auto playing is unbelievably annoying. Thank you
2019-05-04 9:18:56 PM
2019-05-04 10:48:31 PM
Loxer
Community Legend
525 Views
1 replies
0 likes

525 Views
1 replies
0 likes

Not all the songs on my playlist are showing up

PlanPremiumCountryCanada My Question or IssueI have several playlists on my account where I have loaded lots of songs, but when I look at the playlists from other people's accounts only a fraction are there. For example one of my playlists has 56 son...

Oliviamrl12
Newbie
Plan Premium Country Canada My Question or Issue I have several playlists on my account where I have loaded lots of songs, but when I look at the playlists from other people's accounts o...
2019-05-04 9:11:18 PM
447 Views
0 replies
0 likes

447 Views
0 replies
0 likes

Compilation album search

PremiumCountryUKDevice(iPhone 8 plus)Operating System(iOS 12.2 My Question or IssueHi, in search tab within Spotify iPad/iPhone/iMac apps, is there any way to search for only compilation albums (verious artists rather than just single artists etc tha...

user-removed
Visitor
Premium Country UK Device (iPhone 8 plus) Operating System (iOS 12.2 My Question or Issue Hi, in search tab within Spotify iPad/iPhone/iMac apps, is there any way to searc...
2019-05-04 7:27:14 PM
299 Views
0 replies
0 likes

299 Views
0 replies
0 likes

Apple watch control grayed out

Device(iPhone xs maxOperating System(iOS 12.2 watch os 5.2 My Question or IssueSonce Apples lates update I can’t use Spotify on my Apple Watch. I can see the app but it’s all grayed out and I can’t control anything.Any ideas on how to solve the probl...

DanielBen
Newbie
Device (iPhone xs max Operating System (iOS 12.2 watch os 5.2 My Question or Issue Sonce Apples lates update I can’t use Spotify on my Apple Watch. I can see the app but ...
2019-04-09 1:26:01 PM
2019-05-04 5:27:23 PM
Anitaholiday67
Newbie
1819 Views
1 replies
5 likes

1819 Views
1 replies
5 likes

I can’t view songs, albums or songs in albums when looking at artists on iOS

PlanFree CountryAustralia DeviceiPad Air Operating SystemiOS 12 My Question or IssueI went to view an artist in the search bar and I can’t view any of their albums or songs. Using the shuffle artist button I went through their music and viewed an alb...

ryanihle64
Newbie
Plan Free Country Australia Device iPad Air Operating System iOS 12 My Question or Issue I went to view an artist in the search bar and I can’t view any of th...
2019-05-04 3:37:20 PM
2019-05-04 4:53:02 PM
Jpgchief
Spotify Star
708 Views
1 replies
0 likes
problems

708 Views
1 replies
0 likes

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