Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76379 Views
  • 16 replies
  • 37 likes
  • 76379 Views
  • 16 replies
  • 37 likes

Queue

PlanPremiumCountryUnited StatesDevice(iPhone 7+Operating System(iOS 10My Question or IssueWhen i add songs to the queue, it confirms they have been added but they do not show up or play in the queue order. If i click the shuffle button none of the so...

  • Newbie
  • Plan Premium Country United States Device (iPhone 7+ Operating System (iOS 10 My Question or Issue When i add songs to the queue, it confirms they have been added but they do not show up or ...
  • Loxer
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Interface Issue

lanPremiumCountryARGENTINADeviceiPhone 7 plus My Question Good MorningI've got a question on the spotify interface... My friend has IOs and has a different "spotify" ... attached are 2 screenshots can someone tell me why mine is different? is there a...

  • Casual Listener
  • lan Premium Country ARGENTINA Device iPhone 7 plus   My Question    Good Morning I've got a question on the spotify interface...  My friend has IOs and has a different ...
  • Loxer
  • Community Legend
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Download songs on iPhone

HelloWhy doesn’t the Download button appear anymore? In the past there has always been this download button (+), but now it disappears. I tried to add songs to my own playlist and try to download by using the switch-on button, it downloaded my songs,...

5384B83B-C32D-4835-A59A-18CA53A5F8E3.jpeg BDF313F2-DAF7-40E8-85B8-E6EDB2501F3A.jpeg 7E7016FB-EB4B-4D93-8AEB-541A5831D212.jpeg 53933FAA-A7D6-4260-A274-01B9828ED41B.jpeg
  • Newbie
  • Hello Why doesn’t the Download button appear anymore? In the past there has always been this download button (+), but now it disappears. I tried to add songs to my own playlist and try to download b...
  • Loxer
  • Community Legend
  • 5032 Views
  • 1 replies
  • 0 likes
  • 5032 Views
  • 1 replies
  • 0 likes

Explicit songs gone

so i was listening to my eminem playlist as usual and i noticed that a song didnt even show up in my playlist , the explicit version of “love you more” is no where to be seen , the only version i can find of it now is the censored version , help ?? W...

  • Casual Listener
  • so i was listening to my eminem playlist as usual and i noticed that a song didnt even show up in my playlist , the explicit version of “love you more” is no where to be seen , the only version i can...
  • Loxer
  • Community Legend
  • 890 Views
  • 1 replies
  • 1 likes
  • 890 Views
  • 1 replies
  • 1 likes

Spotify iOS SDK Player API

I have developed an iOS music app in which integrated Spotify iOS SDK . Every thing is working fine but the problem is when I have to play a specific song from a playlist by clicking on that song I am unable to do that and song doesn't play, even I c...

  • Casual Listener
  • I have developed an iOS music app in which integrated Spotify iOS SDK . Every thing is working fine but the problem is when I have to play a specific song from a playlist by clicking on that song I a...
  • Loxer
  • Community Legend
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

Missing songs from Playlists

PlanPremiumCountryAustralia DeviceiPhone xOperating SystemiOS 12.2 My Question or IssueOn my Macbook I have a Spotify playlist with 686 songs. On my iPhone the playlist title shows 686 songs but there are only 5 songs in the playlist (can't see the o...

  • Newbie
  •   Plan Premium Country Australia  Device iPhone x Operating System iOS 12.2   My Question or Issue On my Macbook I have a Spotify playlist with 686 songs. On my iPhone the p...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

New Spotify Update (8.5.2)

I opened up Spotify this morning to find.. well... no home screen. It’s just the search tab, the library tab, and the premium info tab at the bottom now. Don’t know if this is my phone (it’s an iPhone 6s, and I’ve never had problems with Spotify befo...

  • Newbie
  • I opened up Spotify this morning to find.. well... no home screen. It’s just the search tab, the library tab, and the premium info tab at the bottom now. Don’t know if this is my phone (it’s an iPhon...
  • Ethan_Moore004
  • Composer
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Shuffle artist doesn’t stick to the same artist

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 12.2 My Question or IssueI was trying to shuffle with one specific artist (Marteria) this morning as I often do. Instead of working like normal, it would either play one marteria song and swi...

  • Newbie
  • Plan Premium Country Germany Device iPhone 7 Operating System iOS 12.2   My Question or Issue I was trying to shuffle with one specific artist (Marteria) this morning as I often do. In...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Shuffle play for Discover Weekly.

After application an update I no longer have the option to turn off shuffle play for Discover Weekly. Please return this feature. Thank you.

  • Newbie
  • After application an update I no longer have the option to turn off shuffle play for Discover Weekly. Please return this feature. Thank you.  
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Force re-connect to a foreign device

I'm on an iPhone 6 and pay for Premium service. When streaming music I typically can listen for 30 -45 mins and then my music turns off while the app stays open. When I try to play my music again by hitting the play button, the app will mysteriously ...

  • Casual Listener
  • I'm on an iPhone 6 and pay for Premium service. When streaming music I typically can listen for 30 -45 mins and then my music turns off while the app stays open. When I try to play my music again by ...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify playing when turning screen off

PlanFamilyCountryUkDeviceiPhone XOperating SystemIos 12.2 My Question or IssueMy phone continues playing the last played playlist after I have stopped the music (either manually pausing or after disconnecting from my car Bluetooth) when I lock or eve...

  • Newbie
  •   Plan Family Country Uk Device iPhone X Operating System Ios 12.2   My Question or Issue My phone continues playing the last played playlist after I have stopped the music (eith...
  • 519 Views
  • 0 replies
  • 1 likes
  • 519 Views
  • 0 replies
  • 1 likes

Trouble accessing saved content when poor internet connection

PlanPremiumCountryPolandDeviceiphone 6sOperating Systemios 12.1 My Question or IssueSince an update or two app started to behave weirdly when my phone happen to have very poor internet connection (so when you can see LTE or 3G on the notification bar...

  • Casual Listener
  • Plan Premium Country Poland Device iphone 6s Operating System ios 12.1   My Question or Issue Since an update or two app started to behave weirdly when my phone happen to have very poo...
  • navigation_jack
  • Newbie
  • 449 Views
  • 1 replies
  • 6 likes
  • 449 Views
  • 1 replies
  • 6 likes

Music Playing When iPhone Power Button Pressed

PlanPremium DeviceIphone XS MaxOperating System12.2 Issue:Any time i pause my music and then press the RHS button on my Iphone and the screen turns off the music starts playing again. This happens everytime unless i have a bluetooth headset connected...

  • Newbie
  • Plan Premium   Device Iphone XS Max Operating System 12.2   Issue: Any time i pause my music and then press the RHS button on my Iphone and the screen turns off the music starts pl...
  • anajdrew
  • Newbie
  • 7537 Views
  • 13 replies
  • 29 likes
  • bug
    Bug iOS
  • 7537 Views
  • 13 replies
  • 29 likes

Spotify Library Song Search Bug

PlanPremiumCountryAustriaDeviceiPhone XsOperating SystemiOS 12.2App Version8.5.2.666 My Question or IssueIn the song search for saved songs (library) the entered text is not shown. It only appears when I scroll down a bit. Sometimes it does work norm...

  • Regular
  • Plan Premium Country Austria Device iPhone Xs Operating System iOS 12.2 App Version 8.5.2.666   My Question or Issue In the song search for saved songs (library) the entered text is ...
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes

Saved songs in library

PlanPremiumCountry Denmark Device(iPhone 8 Plus)Operating System(iOS 12) My IssueMy saved song and album is not showing correctly in my library, for example if I have saved one song from an album it will not only show me that song like before, but no...

  • Music Fan
  • Plan Premium Country Denmark   Device (iPhone 8 Plus) Operating System (iOS 12)   My Issue My saved song and album is not showing correctly in my library, for example if I have ...
  • Justaidea
  • Music Fan
  • 1303 Views
  • 6 replies
  • 0 likes
  • 1303 Views
  • 6 replies
  • 0 likes

Spotify Connect no longer works on ipod

I am using an ipod touch with ios 6.1.6. I use this connected to my Cd player dock.I used to be able to use another device such as my android phone or other (up to date) ipod using the connect function, however I can't do this any more. All devices w...

  • Casual Listener
  • I am using an ipod touch with ios 6.1.6. I use this connected to my Cd player dock. I used to be able to use another device such as my android phone or other (up to date) ipod using the connect func...
  • Tomp94
  • Casual Listener
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Spotify won’t play music on CarPlay

PlanPremiumCountrySweden DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueHi!When I connect my iPhone to CarPlay and put music on through Spotify, it plays for two seconds before the music stops. On the car display it looks as if the music...

  • Newbie
  • Plan Premium Country Sweden   Device iPhone XS Operating System iOS 12.2   My Question or Issue Hi! When I connect my iPhone to CarPlay and put music on through Spotify, it play...
  • 1796 Views
  • 0 replies
  • 3 likes
  • 1796 Views
  • 0 replies
  • 3 likes

Superuser Contribution AirPods Disconnect Battery Drain

Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience. https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/edit?usp=sharing the attachment is the images.

  • Casual Listener
  • Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience.    https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/ed...
  • Peter
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Equalizer does not work after opening app

PlanPremiumCountryUSA DeviceiPhone xs MaxOperating System ios 12.1 Spotify version 8.5.1 My Question or IssueWhen I quit the app and open it again later the equalizer does not kick in. I have to go to the settings turn off equalizer and back on then ...

  • Casual Listener
  •   Plan Premium Country USA  Device iPhone xs Max Operating System  ios 12.1   Spotify version 8.5.1   My Question or Issue When I quit the app and open it again ...
  • Jᴀᴄᴋ
  • Roadie
  • 739 Views
  • 3 replies
  • 1 likes
  • 739 Views
  • 3 replies
  • 1 likes

song starts playing again after pressing lock button on iphoneX

PlanPremiumCountryUSA DeviceiphoneXOperating Systemios 12.2 My Question or Issue When you pause a song playing on spotify from the lock screen and then press the lock button the song starts playing again.

  • Newbie
  • Plan Premium Country USA   Device iphoneX Operating System ios 12.2   My Question or Issue   When you pause a song playing on spotify from the lock screen and then press th...
  • Loxer
  • Community Legend
  • 452 Views
  • 1 replies
  • 3 likes
  • 452 Views
  • 1 replies
  • 3 likes