Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62623 Views
  • 16 replies
  • 37 likes
  • 62623 Views
  • 16 replies
  • 37 likes

Have to keep restarting app

My IssueI have to keep restarting the app if I pause music for more than a minute. Spotify seems to crash itself if I pause music then walk away for a minute or so to go do something, which means I can't just come back to my phone and immediately res...

  • Regular
  • My Issue I have to keep restarting the app if I pause music for more than a minute. Spotify seems to crash itself if I pause music then walk away for a minute or so to go do something, which means I...
  • 615 Views
  • 0 replies
  • 0 likes
  • bug
    Crash
    freeze
    Glitch
    iOS
    music playback
    reopen
    restart
  • 615 Views
  • 0 replies
  • 0 likes

Have to login everytime

PlanPremiumCountryBrazilDeviceiPhone 6Operating System(iOS 12.2 Spotify asks me to login everytime I open it. How can I fix it? I’ve already updated the app! thanks!

  • Casual Listener
  •   Plan Premium Country Brazil Device iPhone 6 Operating System (iOS 12.2   Spotify asks me to login everytime I open it. How can I fix it? I’ve already updated the app!   t...
  • Bittencourt
  • Spotify Star
  • 2165 Views
  • 6 replies
  • 0 likes
  • 2165 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution White large buttons have fuzzy corners after 8.4.98.741

After the 8.4.98.741 update on Spotify’s iOS clients (iPad and iPhone both) the large white button style started having fuzzy corners, unlike other buttons, they aren’t completely round. Screenshots:

693A3E4F-E32E-403B-94EE-BB488DB01BBA.jpeg 227B90C4-785D-4481-BB53-EC10F0F20CA7.jpeg 9BA23527-0A7A-46FC-937D-0EA64DD86B3F.jpeg
  • Composer
  • After the 8.4.98.741 update on Spotify’s iOS clients (iPad and iPhone both) the large white button style started having fuzzy corners, unlike other buttons, they aren’t completely round.  ...
  • Loxer
  • Community Legend
  • 2418 Views
  • 10 replies
  • 0 likes
  • iOS
    Mobile
  • 2418 Views
  • 10 replies
  • 0 likes

keep the screen of my telephone on during playing

PlanPremiumCountryThe NetherlandsDeviceiPhone 8 My Question or Issueis it possible to keep my screen on while i'm playing my spotifylist?

  • Newbie
  • Plan Premium Country The Netherlands Device iPhone 8   My Question or Issue is it possible to keep my screen on while i'm playing my spotifylist?
  • Nico
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • playing
    Playing music
    screen
  • 553 Views
  • 1 replies
  • 0 likes

Favorite artist

PlanPremiumCountryNorwayDeviceiPhone 6Operating SystemiOS 12.1.4 My Question or Issue I want to see others favorite artist instead of recently plater artist.

  • Casual Listener
  •   Plan Premium Country Norway Device iPhone 6 Operating System iOS 12.1.4   My Question or Issue   I want to see others favorite artist instead of recently plater artist. ...
  • kevsem
  • Casual Listener
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Spotify won’t load only certain albums

I have a iPhone 6s+ and I am trying to listen to the “Arche” and “vulgur” albums by Dir en grey, the app says that the album is there and it shows the songs. But when I click on it it doesn’t load at all. I’ve tried logging out, clearing my history a...

  • Newbie
  • I have a iPhone 6s+ and I am trying to listen to the “Arche” and “vulgur” albums by Dir en grey, the app says that the album is there and it shows the songs. But when I click on it it doesn’t load at...
  • Nico
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

How do you add an album to your playlist with the free version?

How do you add an album to your playlist with the free version? er it will be for us to try and help.PlanFree/PremiumCountry DeviceiPhone 6Operating SystemiOS 10 My Question or Issue

  • Roadie
  • How do you add an album to your playlist with the free version? er it will be for us to try and help. Plan Free/Premium Country   Device iPhone 6 Operating System iOS 10   My Ques...
  • 367 Views
  • 0 replies
  • 0 likes
  • Albums
    Playlists
  • 367 Views
  • 0 replies
  • 0 likes

Song library not updating

PlanPremiumCountryGermanyDevice(iPhone 7Operating SystemCurrent ios My Question or IssueHi guysEver since one of the last updates albums that I save don't show in my song library anymore. They do show in albums tho. Also, my library isnt full.what ca...

  • Casual Listener
  •   Plan Premium Country Germany Device (iPhone 7 Operating System Current ios   My Question or Issue Hi guys Ever since one of the last updates albums that I save don't show in m...
  • Naitsabk
  • Casual Listener
  • 776 Views
  • 4 replies
  • 0 likes
  • 776 Views
  • 4 replies
  • 0 likes

Can’t search artists or play unsaved music

PlanPremiumCountryDenmark DeviceiPhone 6sOperating SystemiOS 12.1 My Question or IssueI purchased Premium Family around the 25th and have since then experienced some extremely annoying problems. None of the other family members have them. I can only ...

  • Newbie
  •     Plan Premium Country Denmark   Device iPhone 6s Operating System iOS 12.1   My Question or Issue I purchased Premium Family around the 25th and have since then ex...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Solved!! Apple Watch App Not Connecting to iOS Phone App

PlanPremium CountryCanada DeviceiPhone 8Apple Watch 4 GPS/LTE Operating SystemIOS 12.2watchOS 5.1.3 My Apple Watch Spotify app will not connect to my phone. It just has my watch’s name listed but no controls with Spotify. I’ve reinstalled and uninsta...

  • Regular
  • Plan Premium   Country Canada   Device iPhone 8 Apple Watch 4 GPS/LTE   Operating System IOS 12.2 watchOS 5.1.3   My Apple Watch Spotify app will not connect to my p...
  • MattSuda
  • Spotify Star
  • 22580 Views
  • 5 replies
  • 0 likes
  • 22580 Views
  • 5 replies
  • 0 likes

Solved!! Can’t access album

PlanPremiumCountryEngland DeviceiPhone 6sOperating SystemiOS 12.1.4 My Question or IssueWhen I try to access the album ‘Bach, J.S.: The Organ Works’, recorded by Peter Hurford (spotify:album:7qePjeQ4Je8G1RqeaiIQVs), I am presented with a screen that ...

  • Casual Listener
  • Plan Premium Country England  Device iPhone 6s Operating System iOS 12.1.4   My Question or Issue When I try to access the album ‘Bach, J.S.: The Organ Works’, recorded by Peter H...
  • Stretto
  • Casual Listener
  • 1920 Views
  • 2 replies
  • 0 likes
  • Something went wrong
    unavailable
    Unavailable album
  • 1920 Views
  • 2 replies
  • 0 likes

Listening time not updating

I always use spotify with my data and only the date is updating but the hours I listened to is not. The last time the “number of hours” was updated was when there were new songs and I had to download them, and that was March 25, 2019. I badly needed ...

  • Newbie
  • I always use spotify with my data and only the date is updating but the hours I listened to is not. The last time the “number of hours” was updated was when there were new songs and I had  to do...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

iPhone

I have seen some third-party iPhone data erasers on Google. If I use them, will they damage other data on my iPhone?

  • Casual Listener
  • I have seen some third-party iPhone data erasers on Google. If I use them, will they damage other data on my iPhone?  
  • Iamsfer
  • Casual Listener
  • 846 Views
  • 7 replies
  • 0 likes
  • 846 Views
  • 7 replies
  • 0 likes

Can't download some songs from local files!

I previously bought Lemonade on Itunes and wanted to listen to it on Spotify. I tried adding it from my local files to one of my playlists and some of the songs I can play whereas some of them I cannot.Both my phone and laptop are connected to the sa...

  • Newbie
  • I previously bought Lemonade on Itunes and wanted to listen to it on Spotify. I tried adding it from my local files to one of my playlists and some of the songs I can play whereas some of them I cann...
  • Bethany_Dawn
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Downloading and Sorting

PlanPremiumCountryUSADevice(iPhone X Max)Operating System(iOS) My Question or IssueI would like the option to Download and then stop the download process, but keep the tracks that it has downloaded. For example, if im rushing to download and it has g...

  • Newbie
  • Plan Premium Country USA Device (iPhone X Max) Operating System (iOS)   My Question or Issue I would like the option to Download and then stop the download process, but keep the tracks...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Album behaviour

My Question or IssueHi folksOK so let’s say I have an album I like, I’ve saved three tracks from it. In desktop, under ‘albums’ it’ll have only those three tracks and the option to view full album. On iOS it saves the whole album to your albums folde...

  • Casual Listener
  •     My Question or Issue Hi folks OK so let’s say I have an album I like, I’ve saved three tracks from it. In desktop, under ‘albums’ it’ll have only those three tracks and the option t...
  • Mauriarti
  • Music Fan
  • 480 Views
  • 4 replies
  • 3 likes
  • 480 Views
  • 4 replies
  • 3 likes

"Don't play this artist" doesn't work.

It worked for a while...but right now I can't block anyone.

  • Casual Listener
  • It worked for a while...but right now I can't block anyone.
  • Mantisentil
  • Community Legend
  • 856 Views
  • 3 replies
  • 1 likes
  • 856 Views
  • 3 replies
  • 1 likes

CarPlay Issue

PlanPremiumCountryUSADeviceiphone XSOperating System(iOS 12.2 My Question or IssueHi, I just recently started having an issue in my Durango with uConnect CarPlay where Spotify randomly stops playing. The song status bar shows it still playing but the...

  • Casual Listener
  •   Plan Premium Country USA Device iphone XS Operating System (iOS 12.2   My Question or Issue Hi, I just recently started having an issue in my Durango with uConnect CarPlay whe...
  • 531 Views
  • 0 replies
  • 1 likes
  • 531 Views
  • 0 replies
  • 1 likes

Recently Played

My Question or IssueI have an Iphone Xs and spotify premium and whenever I click on my artists under my recently played it takes me to the artists home page instead of my downloaded songs. This is a new problem that started occuring out of nowhere an...

  • Newbie
  •     My Question or Issue I have an Iphone Xs and spotify premium and whenever I click on my artists under my recently played it takes me to the artists home page instead of my downloaded...
  • MattSuda
  • Spotify Star
  • 1240 Views
  • 2 replies
  • 3 likes
  • 1240 Views
  • 2 replies
  • 3 likes

Searching Songs

Hi guys. I’m on my Liked Songs. Does anyone have the alphabet first letter bar missing on the right? I have to scroll ALL the way down to listen to a song that starts with a T instead of clicking the letter t and being directed there.

  • Casual Listener
  • Hi guys. I’m on my Liked Songs. Does anyone have the alphabet first letter bar missing on the right?   I have to scroll ALL the way down to listen to a song that starts with a T instead of cli...
  • MattSuda
  • Spotify Star
  • 546 Views
  • 1 replies
  • 2 likes
  • 546 Views
  • 1 replies
  • 2 likes