Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62790 Views
16 replies
37 likes

62790 Views
16 replies
37 likes

Can't follow radio stations. Thinks it's a playlist

PlanPremium for FamilyCountry USADeviceiPhone 6sOperating SystemiOs 12.1.2 My Question or Issue When I attempt to follow a radio station on my iphone it thinks it's a playlist. The end result is that I don't have the thumbs up/down icons so I can't g...

TKfishes
Newbie
Plan Premium for Family Country USA Device iPhone 6s Operating System iOs 12.1.2 My Question or Issue When I attempt to follow a radio station on my iphone it thinks it's...
2019-01-20 6:27:43 PM
2019-01-29 3:03:26 PM
user-removed
Not applicable
3519 Views
3 replies
14 likes

3519 Views
3 replies
14 likes

Radio station do not show up in ipad using newest version of iOS

Since 2 days the radio stations do not show up on my ipad using the newest IOS. I use the ipad to stream on my network player and I miss this feature already. I live in Vienna, Austria so maybe it is only a local problem. I already reinstallled the S...

chrismd
Casual Listener
Since 2 days the radio stations do not show up on my ipad using the newest IOS. I use the ipad to stream on my network player and I miss this feature already. I live in Vienna, Austria so maybe it is...
2019-01-29 10:35:08 AM
420 Views
0 replies
0 likes

420 Views
0 replies
0 likes

Swipe to Queue gesture no longer available on artist top tracks

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 12.1 My Question or Issue The swipe to queue and add track to library gestures are no longer working on any Artist's "Popular" songs. The gestures still work in other locations such as...

jnguyen0651
Regular
Plan Premium Country United States Device iPhone X Operating System iOS 12.1 My Question or Issue The swipe to queue and add track to library gestures are no longer worki...
2019-01-10 2:24:35 AM
2019-01-29 2:24:51 AM
Hnovikov
Newbie
2178 Views
7 replies
7 likes

2178 Views
7 replies
7 likes

Spotify is crashing when I leave the app.

PlanPremiumCountry USADeviceIPhone 6sOperating SystemiOS 10 My Question or Issue Every time I leave the app, and not actually close out of it, it crashes. It freezes and then I have to close it and reopen it or it doesn’t work.

Pers0n1
Newbie
Plan Premium Country USA Device IPhone 6s Operating System iOS 10 My Question or Issue Every time I leave the app, and not actually close out of it, it crashes. I...
2019-01-28 6:58:41 PM
2019-01-28 9:37:23 PM
Loxer
Community Legend
1137 Views
1 replies
0 likes

1137 Views
1 replies
0 likes

Playback failed

So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current location.” I was looking for solutions to this and saw ...

tythecamper
Newbie
So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current loca...
2019-01-28 6:58:40 PM
602 Views
0 replies
0 likes

602 Views
0 replies
0 likes

Solved!! No More Offline Music allowed

Plan:Free/PremiumCountry : France DeviceiPhone SE 2017Operating SystemiOS 12.1.2 My Issue: My app tells me I can’t download music anymore but I have less that 12 Go of music.I have this message (picture attached) and I’ve almost deleted all my music ...

lerougegorge
Casual Listener
Plan: Free/Premium Country : France Device iPhone SE 2017 Operating System iOS 12.1.2 My Issue: My app tells me I can’t download music anymore but I have less that...
2019-01-20 12:04:19 AM
2019-01-28 11:28:16 AM
lerougegorge
Casual Listener
2121 Views
4 replies
0 likes
Offline download

2121 Views
4 replies
0 likes

Can't install Spotify on my iPad 2 because I'm not at iOS 10

PlanPremium CountryUS DeviceiPad 2Operating SystemiOS 9.3.5 My Question or Issue I happily used an old iPad for music. Last week, my iPad was trying to automatically update and crashed hard, so I was forced to restore it as a new iPad. My iPad is too...

bc_raleigh
Newbie
Plan Premium Country US Device iPad 2 Operating System iOS 9.3.5 My Question or Issue I happily used an old iPad for music. Last week, my iPad was trying ...
2019-01-26 8:36:04 PM
2019-01-28 7:42:46 AM
Maxim
Spotify Star
5715 Views
1 replies
0 likes

5715 Views
1 replies
0 likes

Deep links on Instagram not working?

When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??

Lenepernille
Newbie
When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??
2019-01-27 1:30:15 AM
2019-01-28 3:02:16 AM
chrstinednielle
Newbie
980 Views
1 replies
6 likes

980 Views
1 replies
6 likes

Only shuffle play on my iPhone!

I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a problem when I use it on my Macbook...Any ideas please? Thanks!

lizzielou
Newbie
I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a probl...
2019-01-25 8:31:47 PM
2019-01-27 5:30:05 PM
Loxer
Community Legend
1102 Views
1 replies
0 likes

1102 Views
1 replies
0 likes

Spotify Remote - volume control stopped working

Plan: PremiumCountry: USA DeviceiPhone 5CMacBookSpotify Web I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all I want to do is remote control an old iOS device plugged into that stereo so I can play Spotif...

AchillesListens
Newbie
Plan: Premium Country: USA Device iPhone 5C MacBook Spotify Web I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all ...
2019-01-26 4:29:30 PM
2019-01-27 5:11:21 PM
Loxer
Community Legend
4656 Views
1 replies
15 likes
iOS
Spotify Remote
Volume Control

4656 Views
1 replies
15 likes

Account hacked

Devices: Macbook Pro, Iphone 7 and 8 My Question or Issue Hello, it seems that my account has been hacked. I realised on a number of occasions that my account was in use by another user. It seems that a Playstation4 has been connected. Sometims I lis...

Spangle10
Casual Listener
Devices: Macbook Pro, Iphone 7 and 8 My Question or Issue Hello, it seems that my account has been hacked. I realised on a number of occasions that my account wa...
2019-01-26 7:31:40 PM
2019-01-27 5:04:11 PM
Loxer
Community Legend
416 Views
1 replies
0 likes

416 Views
1 replies
0 likes

Iphone playing moving album cover

There are some songs on my phone that I play but they have a moving picture when it’s playing. How do I turn it off? It is VERY distracting when I drive. Also there doesn’t seem to be a like or dislike button on thhose moving songs? If i dont like th...

Hopewellington1
Newbie
There are some songs on my phone that I play but they have a moving picture when it’s playing. How do I turn it off? It is VERY distracting when I drive. Also there doesn’t seem to be a like or disli...
2019-01-26 8:10:17 PM
2019-01-27 5:00:52 PM
Loxer
Community Legend
12908 Views
1 replies
0 likes
Album Cover
Mobile
moving image
music
Music And Album Experience
songs

12908 Views
1 replies
0 likes

Offline mode Catch 22

My Question or Issue OK. I get now that this is a “personal” streaming service and I won’t be able to stream to 2 devices at the same time even with premium. So how do I go offline on my iPad to listen to downloaded content while not interrupting my ...

ofo7uv-bml_0d
Casual Listener
My Question or Issue OK. I get now that this is a “personal” streaming service and I won’t be able to stream to 2 devices at the same time even with premium. So how do I go off...
2019-01-26 9:42:51 PM
2019-01-27 4:55:54 PM
Loxer
Community Legend
496 Views
1 replies
0 likes

496 Views
1 replies
0 likes

Why does spotify think heavy rotation is a good idea?

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue Why doesn't Spotify do away with heavy rotation?

GreenvilleSteve
Newbie
Plan Premium Country USA Device iPhone 8 Operating System iOS 10 My Question or Issue Why doesn't Spotify do away with heavy rotation?
2019-01-27 4:59:18 AM
2019-01-27 4:48:55 PM
Loxer
Community Legend
965 Views
1 replies
0 likes

965 Views
1 replies
0 likes

Song Not Downloaded message on iOS but can play on PC

PlanFamily PremiumCountryAustraliaDeviceiPhone 6s, Dell LaptopOperating SystemiOS 12.1.2; Windows 10 pro My Question or Issue A lot of songs (90% of a 200 song playlist) are greyed out on my phone. I know that sometimes an artist or label removes son...

thinkOfaNumber
Casual Listener
Plan Family Premium Country Australia Device iPhone 6s, Dell Laptop Operating System iOS 12.1.2; Windows 10 pro My Question or Issue A lot of songs (90% of a 200 song playlist)...
2019-01-22 3:32:36 PM
2019-01-27 2:26:23 PM
thinkOfaNumber
Casual Listener
927 Views
1 replies
0 likes

927 Views
1 replies
0 likes

Premium don’t play song issue

When I wasn’t using Spotify premium, I had songs I didn’t like so I put them on do not play (on my phone). They play on my computer (which I don’t care about, this is not an issue), but when I switched to premium I decided I did like these songs and ...

its_like_ava
Newbie
When I wasn’t using Spotify premium, I had songs I didn’t like so I put them on do not play (on my phone). They play on my computer (which I don’t care about, this is not an issue), but when I switch...
2019-01-26 4:13:34 AM
2019-01-27 1:01:52 PM
Jarivveldhuizen
Newbie
490 Views
1 replies
0 likes

490 Views
1 replies
0 likes

Can't listen to certain artists

PlanPremiumCountryUnited States DeviceiPhone 7 PlusOperating SystemiOS 12.1.3 My Question or IssueI'm suddenly having an issue, which has persisted for roughly 24 hours now, where I am unable to listen to a certain artist, blackbear, from my iPhone. ...

reptons
Casual Listener
Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 12.1.3 My Question or Issue I'm suddenly having an issue, which has persisted for roughly 24 hours ...
2019-01-27 1:03:08 AM
2019-01-27 1:05:12 AM
reptons
Casual Listener
2011 Views
1 replies
1 likes

2011 Views
1 replies
1 likes

Only plays part of a song before skipping to the next one

PlanPremiumCountry USADeviceiphoneXOperating System(iOS 10 My Question or IssueWhen I am listening to any playlist in Spotify, it won't play any song in its entirety before skipping to the next. This is extremely frustrating. I have rebooted the phon...

Corynn68
Newbie
Plan Premium Country USA Device iphoneX Operating System (iOS 10 My Question or Issue When I am listening to any playlist in Spotify, it won't play any song in its entirety bef...
2019-01-26 8:26:53 PM
348 Views
0 replies
0 likes

348 Views
0 replies
0 likes

Playlist Folders Taken Away on iPhone

PlanFreeCountry USADevice(iPhone SE)Operating System(iOS 12.1) My Question or IssueSeveral months ago I noticed that the playlist folders I created weren’t showing on my phone anymore. I’ve wanted to fix it but been putting it off. My playlists are s...

sno3lle
Newbie
Plan Free Country USA Device (iPhone SE) Operating System (iOS 12.1) My Question or Issue Several months ago I noticed that the playlist folders I created weren’t showing on my...
2019-01-26 2:57:24 AM
2019-01-26 7:46:30 PM
Loxer
Community Legend
1006 Views
1 replies
1 likes
folder
playlist folder

1006 Views
1 replies
1 likes

Solved!! Keep having to restart app

PlanPremiumCountry UKDeviceiPhone 7Operating SystemiOS 12.1.3My Question or Issueusing Spotify version 8.4.89.675. The app keeps freezing when I pause a song. So I’m listening to a song, and then have to pause it for whatever reason and then when I c...

beas98
Newbie
Plan Premium Country UK Device iPhone 7 Operating System iOS 12.1.3 My Question or Issue using Spotify version 8.4.89.675. The app keeps freezing when I pause a song. So I’m lis...
2019-01-26 2:05:02 AM
2019-01-26 6:58:18 PM
Loxer
Community Legend
3732 Views
1 replies
3 likes

3732 Views
1 replies
3 likes

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