Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68817 Views
  • 16 replies
  • 37 likes
  • 68817 Views
  • 16 replies
  • 37 likes

playlist problem for iPhone

Hello there-i just got Spotify on my iPhone today and having troubles already. When I go to add a song to my favorites playlist it says that said song is added to my favorites but when I go to my favorites it says I got nothing added to my favorites ...

  • Casual Listener
  • Hello there- i just got Spotify on my iPhone today and having troubles already. When I go to add a song to my favorites playlist it says that said song is added to my favorites but when I go to my f...
  • TOTOBravoGames
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Mistery login on iPhone

Hi! I'm new here. Maybe you can help me shine light on this weird thing that happened.#Here it is- I had an iPhone 7 (iOS 12) with Spotify on it- I erased everything from said iPhone because Apple's geniuses messed up a repair and offered me a new iP...

  • Casual Listener
  • Hi! I'm new here. Maybe you can help me shine light on this weird thing that happened. # Here it is - I had an iPhone 7 (iOS 12) with Spotify on it - I erased everything from said iPhone because ...
  • blaalb
  • Casual Listener
  • 873 Views
  • 4 replies
  • 0 likes
  • 873 Views
  • 4 replies
  • 0 likes

No internet connection after WiFi connect

PlanFPremiumCountry PolandDeviceiPhone SEOperating SystemiOS 12 My Question or Issue Hey there, I (and not only me - my friends also...) have an issue with internet connection: when I disconnect from WiFi to cellular data it shows „no internet connec...

  • Casual Listener
  • Plan FPremium Country  Poland Device iPhone SE Operating System iOS 12   My Question or Issue  Hey there, I (and not only me - my friends also...) have an issue with internet...
  • fweaky
  • Casual Listener
  • 1676 Views
  • 2 replies
  • 0 likes
  • 1676 Views
  • 2 replies
  • 0 likes

Can’t log into my account

PLAN-premiumDEVICE-iPhone 6plus(iOS10) I have a premium account with Spotify, I set up my account using my Facebook log in details. Ive tried to log into my Spotify but unable to do so. Error 408 pops up all the time. Could anyone help

  • Newbie
  • PLAN-premium DEVICE-iPhone 6plus(iOS10)  I have a premium account with Spotify, I set up my account using my Facebook log in details.  Ive tried to log into my Spotify but unable to do...
  • Loxer
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Hmm No Internet Connection

PremiumCountryAustralia DeviceiPhone 10s, Operating SystemiOS 12.1.12My Question or Issue When I try to open my Spotify app, it says ' Hmm no internet connectection' and has a try again button. I can't even access the settings button. I do have full ...

  • Newbie
  • Premium Country Australia   Device iPhone 10s,  Operating System iOS 12.1.12 My Question or Issue  When I try to open my Spotify app, it says ' Hmm no internet connectection' ...
  • Loxer
  • Community Legend
  • 1399 Views
  • 1 replies
  • 0 likes
  • 1399 Views
  • 1 replies
  • 0 likes

Huge battery drain, iPhone 8, iOS12

PlanPremiumCountryCanadaDevice(iPhone Operating System(iOS 12.1.2) My Question or IssueI just got spotify a week ago and it is draining my battery like crazy. I've seen many posts about it but none recently. I tried restarting my phone, restoring fro...

  • Regular
  • Plan Premium Country Canada Device (iPhone 😎 Operating System (iOS 12.1.2)   My Question or Issue I just got spotify a week ago and it is draining my battery like crazy. I've seen man...
  • still_joe
  • Regular
  • 2016 Views
  • 2 replies
  • 2 likes
  • 2016 Views
  • 2 replies
  • 2 likes

Solved!! Missing Recently Played Artists and follow buttons on radio stations

Hi, for the past three months my profile is missing my Recently Played Artists. It shows my Public Playlists but nothing else. I've seen on other people's profile that their Recently Played are on their profiles so I'm wondering if this is a issue fo...

  • Newbie
  • Hi, for the past three months my profile is missing my Recently Played Artists. It shows my Public Playlists but nothing else. I've seen on other people's profile that their Recently Played are on th...
  • rpenn
  • Gig Goer
  • 1558 Views
  • 1 replies
  • 0 likes
  • 1558 Views
  • 1 replies
  • 0 likes

lost song and auto correcting search

So i goofed and meant to queue a song but i swipped the wrong way and deleted it. I have done this before, normally I go and get the song back right away... this time is differnt. Now I know the name of the song, "Chai" I dont know the artist and it ...

  • Newbie
  • So i goofed and meant to queue a song but i swipped the wrong way and deleted it. I have done this before, normally I go and get the song back right away... this time is differnt. Now I know the...
  • user-removed
  • Not applicable
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Issues with queue when using bluetooth

PlanFree/PremiumCountry USADeviceiPhoneOperating SystemiOS My Question or Issue I use bluetooth to play music in my mazda but I have been experiencing issues with shuffling and reordering tracks. Usually I can go to my queue and reorder or remove son...

  • Visitor
  • Plan Free/Premium Country  USA Device iPhone Operating System iOS   My Question or Issue   I use bluetooth to play music in my mazda but I have been experiencing issues with...
  • 667 Views
  • 0 replies
  • 1 likes
  • 667 Views
  • 0 replies
  • 1 likes

How do I know what I have download? (premium user)

PlanPremiumCountry UKDeviceiphone 6Operating Systemios 11 My Question or Issue Hi all, hope you are well. I have downloaded some music back in the days but I cannot remember what. Can you please let me know which is the procedure to find it? Best

  • Newbie
  • Plan Premium Country  UK Device iphone 6 Operating System ios 11   My Question or Issue  Hi all, hope you are well. I have downloaded some music back in the days but I cannot...
  • user-removed
  • Not applicable
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

[Amazon Echo Dot] 2nd iPhone in household unable to see Echo Dot in Devices

PlanPremium - Family PlanCountryUSA DeviceiPhone XSOperating SystemiOS 12 My Question or Issue I have a few Echo Dots setup in my house. My account is able to select the Dots in the devices. When I go to my Wife's iPhone we are unable to select any D...

  • Newbie
  • Plan Premium - Family Plan Country USA  Device iPhone XS Operating System iOS 12  My Question or Issue   I have a few Echo Dots setup in my house. My account is able to selec...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

"Shuffle Play" a playlist plays one song, then plays songs from another album

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemLatest iOS My Question or Issuewhenever I pick a new playlist and then press "Shuffle Play" it'll play a random song from the playlist, then revert to playing songs of another album that aren't on t...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone 8 Operating System Latest iOS   My Question or Issue whenever I pick a new playlist and then press "Shuffle Play" it'll play a random song ...
  • 913 Views
  • 0 replies
  • 3 likes
  • 913 Views
  • 0 replies
  • 3 likes

JVC Car bluetooth player and iphone not playing spotify longer than few seconds

PlanPremiumCountryAUS Devicejvc car bluetooth play and iphone XROperating Systemnewest IOS My Question or IssueHi guys,My old iphone connected to my cars JVC bluetooth player with a cable and would play with no problems. Got an android phone for a fe...

  • Newbie
  • Plan Premium Country AUS   Device jvc car bluetooth play and iphone XR Operating System newest IOS   My Question or Issue Hi guys, My old iphone connected to my cars JVC bluetoo...
  • 634 Views
  • 0 replies
  • 0 likes
  • 634 Views
  • 0 replies
  • 0 likes

App not using native resolution on XS Max and XR

Hi, as suggested in another topic, (I cannot put a link for some reason), I created a new topic. The app is not optimized for the iPhone XS Max and iPhone XR, as they have a different screen resolution with respect to previous devices, so the app ren...

  • Regular
  • Hi, as suggested in another topic, (I cannot put a link for some reason), I created a new topic.   The app is not optimized for the iPhone XS Max and iPhone XR, as they have a different screen...
  • voskot
  • Regular
  • 1491 Views
  • 2 replies
  • 1 likes
  • optimisation
    resolution
    scaling
    XR
    XS Max
  • 1491 Views
  • 2 replies
  • 1 likes

Cannot Add or Delete Stations on iPhone

I'm not sure what happened, but now when I navigate to "Library" and click on "Stations", I can no longer add or delete anything. Am I missing something??PlanPremiumCountryUSA Device(iPhone 7My Question or IssueI'm not sure what happened, but now whe...

  • Casual Listener
  • I'm not sure what happened, but now when I navigate to "Library" and click on "Stations", I can no longer add or delete anything.  Am I missing something?? Plan Premium Country USA  De...
  • cathycb
  • Casual Listener
  • 783 Views
  • 3 replies
  • 1 likes
  • 783 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloaded songs needing 're-downloading'

PlanPremiumCountryAustralia DeviceiPhone XOperating System My Question or IssueJust wondering if anyone has a fix for downloaded songs contantly being re-downloaded. I understand some playlists are updated and that makes sense. But i have multiple so...

  • Casual Listener
  •   Plan Premium Country Australia  Device iPhone X Operating System     My Question or Issue Just wondering if anyone has a fix for downloaded songs contantly being re-d...
  • Daisy
  • Spotify Legend
  • 5488 Views
  • 9 replies
  • 3 likes
  • 5488 Views
  • 9 replies
  • 3 likes

Scrolling Selects Artist’s Popular Tracks

DeviceiPhone 8 PlusOperating SystemiOS 12 My Question or IssueGo to any artist’s page in the Spotify application. Scroll down on the page. While the page is still scrolling, tap the screen on the Popular section of the artists page to stop the scroll...

  • Regular
  •   Device iPhone 8 Plus Operating System iOS 12   My Question or Issue Go to any artist’s page in the Spotify application.   Scroll down on the page.   While the page is...
  • 507 Views
  • 0 replies
  • 2 likes
  • 507 Views
  • 0 replies
  • 2 likes

iPhone storage issue

 I'm concerned as to how many more songs I can download. 

  • Newbie
  •   I'm concerned as to how many more songs I can download. 
  • katiek_
  • Composer
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

Edit Button In Stations is Gone

iOS app; Premium plan, US-based user The "Edit" button that used to reside in the upper right corner of the Stations screen is gone. As of at least several days ago, it was there but no longer. Is there a different way to delete stations through the ...

  • Newbie
  • iOS app; Premium plan, US-based user   The "Edit" button that used to reside in the upper right corner of the Stations screen is gone. As of at least several days ago, it was there but no long...
  • Loxer
  • Community Legend
  • 1472 Views
  • 1 replies
  • 0 likes
  • 1472 Views
  • 1 replies
  • 0 likes