Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80986 Views
  • 19 replies
  • 37 likes
  • 80986 Views
  • 19 replies
  • 37 likes

Solved!! You must provide a valid Spotify URI value error

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 12.1.2 My Question or IssueWhenever I try to share my playlist in the community, I get the error “You must provide a valid Spotify URI value”. This is what I’m trying to paste: spo...

  • Regular
  • Plan Premium Country United States Device iPhone XS Max Operating System iOS 12.1.2   My Question or Issue Whenever I try to share my playlist in the community, I get the error “You mu...
  • Brunelicia
  • Community Legend
  • 2602 Views
  • 1 replies
  • 0 likes
  • 2602 Views
  • 1 replies
  • 0 likes

Not playing certain songs

PlanPremiumCountry U.S.Operating SystemiOS 10My Question or Issue For some reason some songs on certain albums won’t play on my iPhone, for example Four out of 5 on the new Arctic Monkeys album. It’s just that one song and even if I press on it nothi...

  • Visitor
  •   Plan Premium Country  U.S. Operating System iOS 10 My Question or Issue  For some reason some songs on certain albums won’t play on my iPhone, for example Four out of 5 on th...
  • user-removed
  • Not applicable
  • 883 Views
  • 2 replies
  • 0 likes
  • 883 Views
  • 2 replies
  • 0 likes

I just want to listen to my favourite artist(s) but Spotify won't let me.

I just want to listen to my favorite artist(s) but Spotify won't let me. It insterts a bunch of crappy suggested tunes instead. Tried to disable the crappy stuf but can't. Is this normal? If so, I will not waste any more time for (or with) Spotify. P...

  • Newbie
  •   I just want to listen to my favorite artist(s) but Spotify won't let me. It insterts a bunch of crappy suggested tunes instead. Tried to disable the crappy stuf but can't. Is this normal? If ...
  • Loxer
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Local Files wont play on IOS spotify

PlanPremiumCountry AustraliaDeviceiPhone XSOperating SystemiOS 12.1.2 My Question or Issue I downloaded my playlist to my phone and have some local files that will play but the majority of them wont play, I've gone through a bunch of threads about th...

  • Casual Listener
  •   Plan Premium Country  Australia Device iPhone XS Operating System iOS 12.1.2   My Question or Issue  I downloaded my playlist to my phone and have some local files th...
  • b-p3itwv9g_z
  • Casual Listener
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes

Error

PlanFreeCountry France Device(iPhone XOperating System(iOS 11.4) My Question or IssueBonjour, depuis un peu plus d'une semaine mon application Spotify ne marche plus du tout correctement !Quand je me connecte sur l'accueil ou l’es autre onglets j'ai ...

  • Newbie
  •   Plan Free Country  France  Device (iPhone X Operating System (iOS 11.4)   My Question or Issue Bonjour, depuis un peu plus d'une semaine mon application Spotify ne ma...
  • kevvw
  • Regular
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Spotify stops playing when I make a phone call but doesn't resume afterwards

Hi, i am using an iPhone 7 with the latest iOS update and when connected via Bluetooth or usb to my car if I answer the phone while listening to Spotify it doesn’t keep playing after. I have to manually go back in to Spotify and press play which isn’...

  • Newbie
  • Hi,   i am using an iPhone 7 with the latest iOS update and when connected via Bluetooth or usb to my car if I answer the phone while listening to Spotify it doesn’t keep playing after. I have...
  • 498 Views
  • 0 replies
  • 0 likes
  • 498 Views
  • 0 replies
  • 0 likes

Accidently deleted Song

PlanPremiumCountryGermany Device(iPhone 7)Operating System(iOS 10) My Question or Issue Hey, so I was tryin to put on a song that I really like and clicked on it. Turned out it wasn‘t just the song. It was a radio playlist. Not knowing what what sett...

  • Newbie
  • Plan Premium Country Germany  Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  Hey,  so I was tryin to put on a song that I really like and clicked o...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

local files to ios

PlanPremiumCountrynetherlandsDeviceiPhone 8Operating SystemiOS 12.1.2 My Question or Issue so i got local files on my laptop and i want it on my iphone 8 but it just won't download.i tried reinstalling spotify on my laptop again but it didnt work.and...

  • Newbie
  • Plan Premium Country netherlands Device iPhone 8 Operating System iOS 12.1.2   My Question or Issue  so i got local files on my laptop and i want it on my iphone 8 but it just won...
  • 325 Views
  • 0 replies
  • 0 likes
  • Doesn't make sense
    iphone
  • 325 Views
  • 0 replies
  • 0 likes

Las que mas escuchas

Hola quiero borrar la lista “las que mas escuchas” que aparece en la pantalla de inicio de la version iphone. Como hago?

  • Newbie
  • Hola quiero borrar la lista “las que mas escuchas” que aparece en la pantalla de inicio de la version iphone. Como hago?
  • Loxer
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Cannot undo “Don’t play this song”.

This is ridiculous. I have scoured the web for over an hour trying to find a solution, with zero luck. You apparently can undo this on an Android, but not on an iPhone? You cannot put a button right next to the Skip button that PERMANENTLY and IRREVE...

  • Newbie
  • This is ridiculous. I have scoured the web for over an hour trying to find a solution, with zero luck. You apparently can undo this on an Android, but not on an iPhone? You cannot put a button right ...
  • haziqrayyan
  • Newbie
  • 7232 Views
  • 1 replies
  • 15 likes
  • 7232 Views
  • 1 replies
  • 15 likes

CarPlay Missing Stations Radio

Hi, I am missing my Radio Stations from my CarPlay user interface in my 2017 Macan and 2018 Jeep. And the only way to access my Stations is in the Recently Played menu. I have asked Spotify support but they recommended I ask the support community. An...

  • Casual Listener
  • Hi,   I am missing my Radio Stations from my CarPlay user interface in my 2017 Macan and 2018 Jeep. And the only way to access my Stations is in the Recently Played menu.   I have asked...
  • Jgrahamiii
  • Regular
  • 2053 Views
  • 5 replies
  • 2 likes
  • carplay missing stations
  • 2053 Views
  • 5 replies
  • 2 likes

blank. I can`t delete a post so this is just blank.

PlanPremiumCountry Device Operating System  My Question or Issue 

  • Roadie
  • Plan Premium Country   Device   Operating System     My Question or Issue  
  • 646 Views
  • 0 replies
  • 0 likes
  • Behind the lyrics
    Premium
    solution
    Spotify
    Technical Error
    Technical Problem.
  • 646 Views
  • 0 replies
  • 0 likes

No Notifications.

i cant get notifications to work. i re-installed spotify app on iphone 2 Times. i enabled all push notifications. And i also check iphone Settings for notifications. All seems right but no push notifications....

  • Regular
  • i cant get notifications to work.   i re-installed spotify app on iphone 2 Times.   i enabled all push notifications.   And i also check iphone Settings for notifications. All se...
  • Loxer
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Recent activity

My Question or Issuemy recent activity won’t show up. I have uninstalled several times.

  • Newbie
  •     My Question or Issue my recent activity won’t show up. I have uninstalled several times.  
  • OneByBoo
  • Roadie
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Delete artist from all playlists

My Question or IssueOver the years I have added a lot of R Kelly music to my playlists and I now want to delete all of his songs across dozens of playlists. I wanted to know if there is anyway to bulk delete all songs from a specific artist from all ...

  • Newbie
  •   My Question or Issue Over the years I have added a lot of R Kelly music to my playlists and I now want to delete all of his songs across dozens of playlists.  I wanted to know if there ...
  • OneByBoo
  • Roadie
  • 1581 Views
  • 1 replies
  • 0 likes
  • 1581 Views
  • 1 replies
  • 0 likes

I lost my two favorite playlists

PlanFreeUSA Device(iPad ProOperating SystemiOS 10 My Question or Issue I lost my 2 favorite playlists last night. They were there that morning but when I went to listen to them at night they were gone.

  • Casual Listener
  • Plan Free USA   Device (iPad Pro Operating System iOS 10   My Question or Issue  I lost my 2 favorite playlists last night. They were there that morning but when I went to li...
  • LydiaBean
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Solved!! iOS Update Flaws - Version 8.4.85.963

Plan: PremiumCountry: AustraliaDevice: iPhone SEOperating System: iOS 12My Question or Issue:The new update (which was automatically installed without me realising) has removed the small arrow at the bottom left of the screen which allows you to view...

  • Regular
  • Plan: Premium Country: Australia Device: iPhone SE Operating System: iOS 12 My Question or Issue: The new update (which was automatically installed without me realising) has ...
  • doug_da-vinci
  • Casual Listener
  • 1664 Views
  • 5 replies
  • 0 likes
  • 1664 Views
  • 5 replies
  • 0 likes

Local files not appearing in playlists

Plan: PremiumCountry: UKDevice: iPhone 6S, Ipad AirOperating System: iOS 10.1.1 Hi everyone, since I updated my devices, Spotify does not show local songs which were previously downloaded for offline playback. Now they don't even appear in the playli...

  • Regular
  • Plan: Premium Country: UK Device: iPhone 6S, Ipad Air Operating System: iOS 10.1.1   Hi everyone, since I updated my devices, Spotify does not show local songs which wer...
  • emmakins888
  • Regular
  • 1283 Views
  • 1 replies
  • 1 likes
  • 1283 Views
  • 1 replies
  • 1 likes

Local Files won't Sync. I have the same network and playlist

Title. I'm trying to add local files on my iPhone. I made sure that it is on the same netwrok as my Mac when I download. The file is on the computer, but not my phone. Why? PlanPremiumCountryUSA My Question or Issue

  • Newbie
  • Title. I'm trying to add local files on my iPhone. I made sure that it is on the same netwrok as my Mac when I download. The file is on the computer, but not my phone. Why?   Plan Premiu...
  • emmakins888
  • Regular
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

[Playlists] "All Out" Playlist differences between users

PlanFamily PremiumCountry USDeviceiPhoneOperating SystemiOS 12.x My Question or IssueI'm on a family plan, and we're seeing major differences between Spotify's All Out Playlists that we share with each other. For example, the All Out 10s or All Out 0...

  • Newbie
  • Plan Family Premium Country  US Device iPhone Operating System iOS 12.x  My Question or Issue I'm on a family plan, and we're seeing major differences between Spotify's All Ou...
  • 821 Views
  • 0 replies
  • 0 likes
  • 821 Views
  • 0 replies
  • 0 likes