Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64390 Views
  • 16 replies
  • 37 likes
  • 64390 Views
  • 16 replies
  • 37 likes

Shuffle all songs in library

PlanFreeCountry UKDeviceiPhone XSOperating SystemiOS12 My Question or Issue When clicking on 'my library', it used to be possible to select 'Songs' and then select 'shuffle all'. However, in the current version, when clicking on 'my library', the onl...

  • Casual Listener
  • Plan Free Country  UK Device iPhone XS Operating System iOS12   My Question or Issue  When clicking on 'my library', it used to be possible to select 'Songs' and then select ...
  • Turbo124
  • Casual Listener
  • 2804 Views
  • 2 replies
  • 2 likes
  • 2804 Views
  • 2 replies
  • 2 likes

Connect to a device

Plan PremiumCountry USA iPhone 7 For the last day, my "connect to a device" feature has been stuck on an instructional menu with a big "got it" button at the bottom. But every time I click "got it", it just returns me to the instructional menu so I c...

  • Newbie
  • Plan Premium Country USA   iPhone 7   For the last day, my "connect to a device" feature has been stuck on an instructional menu with a big "got it" button at the bottom.  Bu...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Daily Mix ceased to function on my iPhone

Hello the daily mix feature ceased to function yesterday.I see all six mixes ,but as soon as i pick one , the phone says "spotify can not open this type of link on this unit" something like that (translated from swedish) it has been working for all t...

  • Roadie
  • Hello the daily mix feature ceased to function yesterday. I see all six mixes ,but as soon as i pick one , the phone says "spotify can not open this type of link on this unit" something like that (t...
  • Loxer
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Vertical videos

I can’t see any vertical videos anymore? PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS 12.1 My Question or Issue

  • Casual Listener
  • I can’t see any vertical videos anymore?  Plan Premium Country Germany Device iPhone 6s Operating System iOS 12.1   My Question or Issue  
  • Loxer
  • Community Legend
  • 5928 Views
  • 3 replies
  • 1 likes
  • 5928 Views
  • 3 replies
  • 1 likes

Genius Speed Way Too Fast

The genius facts on Spotify flash WAY TOO QUICKLY for anyone to make sense of them. Seriously. I DARE YOU AND YOUR STAFF to read Mrs Robinson on Spotify. wth

  • Newbie
  •     The genius facts on Spotify flash WAY TOO QUICKLY for anyone to make sense of them. Seriously. I DARE YOU AND YOUR STAFF to read Mrs Robinson on Spotify. wth  
  • Loxer
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Automatically adds numbers from 1 playlist I follow

PlanPremiumCountry NetherlandsDeviceiPhone 7Operating SystemLatest iOs My Question or Issue Hi!When I open my downloaded playlist (either in online or offline mode) I sometimes see songs which I don't add myself (I have no family plan) being added to...

  • Casual Listener
  • Plan Premium Country  Netherlands Device iPhone 7 Operating System Latest iOs   My Question or Issue  Hi! When I open my downloaded playlist (either in online or offline mod...
  • Loxer
  • Community Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Queue is broken

PlanPremiumCountry The NetherlandsDeviceiPhone 6sOperating SystemiOS 12 My Question or Issue I updated the app to the latest version (8.4.77) and now my whole queue function seems to be broken. If I add a song to my queue it will play but it’s like a...

  • Newbie
  • Plan Premium Country  The Netherlands Device iPhone 6s Operating System iOS 12   My Question or Issue  I updated the app to the latest version (8.4.77) and now my whole queue...
  • Loxer
  • Community Legend
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

Spotify prompts to open in "App Store" instead of the Spotify App

PlanPremiumCountryUnited States Device(iPhone Operating System(iOS 12) My Question or IssueAlright, so I'd really like to get an answer as to why when I copy and send a song link to another iPhone user via iMessage, that when the receiver of the iMes...

image1.jpeg
  • Newbie
  • Plan Premium Country United States   Device (iPhone 😎 Operating System (iOS 12)   My Question or Issue Alright, so I'd really like to get an answer as to why when I copy and sen...
  • Loxer
  • Community Legend
  • 12148 Views
  • 2 replies
  • 3 likes
  • 12148 Views
  • 2 replies
  • 3 likes

push notifications?

PlanPremiumCountry PolandDeviceiphone 6sOperating Systemios12.0 My Question or Issue I’ve been wondering if push notifications are broken in general or it’s just my phone’s issue. I mean there is like a full page of settings for that i as i’ve been u...

  • Casual Listener
  • Plan Premium Country  Poland Device iphone 6s Operating System ios12.0   My Question or Issue  I’ve been wondering if push notifications are broken in general or it’s just my...
  • Loxer
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Botched UX on new app: text truncation and item misalignment.

The new interface on an iPhone SE is barely usable: text is truncated all over the interface. Also, spacing is weird and unintuitive. This happens when setting language in french or english. See attached pictures for details PlanPremiumCountry Canada...

  • Casual Listener
  • The new interface on an iPhone SE is barely usable:  text is truncated all over the interface.  Also, spacing is weird and unintuitive.  This happens when setting language in french or...
  • Loxer
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Make Queue Accessible from the Home Screen

PlanPremiumCountryCANADA DeviceiPhone XOperating SystemiOS latest version My Question or IssueMake Queue Accessible from the Home Screen so that we can see what's queued. There's no way to access the queue without playing something first which is ann...

  • Newbie
  • Plan Premium Country CANADA   Device iPhone X Operating System iOS latest version   My Question or Issue Make Queue Accessible from the Home Screen so that we can see what's ...
  • Loxer
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Favorite songs not showing in iOS spotify app but are showing in desktop app

So, I found an old post about this same issue that was created over 5 months ago with no resolution, so I'm bringing it back up. Why has this not been fixed yet? Issue: The iOS spotify app is showing my "Favorite Songs" as empty, however, when I use ...

  • Casual Listener
  • So, I found an old post about this same issue that was created over 5 months ago with no resolution, so I'm bringing it back up. Why has this not been fixed yet?   Issue: The iOS spotify app i...
  • Loxer
  • Community Legend
  • 1272 Views
  • 1 replies
  • 1 likes
  • 1272 Views
  • 1 replies
  • 1 likes

Suggestion algorithms should take into account song language

PlanPremiumCountryFranceDeviceIphone 6sOperating SystemiOS12 My Question or IssueA chunk of song suggestions I get is in French or from French artists, which I generally hate. If I live in France, it doesn't mean I am going to like the songs from Fre...

  • Newbie
  • Plan Premium Country France Device Iphone 6s Operating System iOS12  My Question or Issue A chunk of song suggestions I get is in French or from French artists, which I generally hate. ...
  • Loxer
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Changing order of songs doesn’t work

when I try to change the order of songs the one I chose to play next to play will work but then I goes right back to playing what it would have played before even if I moved something infront of it. It also says at the top that it’s playing them same...

  • Newbie
  • when I try to change the order of songs the one I chose to play next to play will work but then I goes right back to playing what it would have played before even if I moved something infront of it. ...
  • Loxer
  • Community Legend
  • 953 Views
  • 1 replies
  • 0 likes
  • iOS
    order bug
    Queue bug
  • 953 Views
  • 1 replies
  • 0 likes

I cannot login to Spotify on my iPhone using Facebook

I cannot login to Spotify on my iPhone using Facebook knowing that I have my facebooks login info.PlanPremium plan just endedCountry USADeviceiPhone 10Operating SystemiOS 12

  • Newbie
  • I cannot login to Spotify on my iPhone using Facebook knowing that I have my facebooks login info. Plan Premium plan just ended Country  USA Device iPhone 10 Operating System iOS 12 &nb...
  • Loxer
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Driving mode warning

PlanPremiumCountrysweden DeviceiPhone 8/Apple CarPlay Operating System(iOS My Question or Issue Every time I start Spotify through CarPlay the warning comes “don’t drive while using Spotify” pops up. I get it why, but please let me answer the questio...

  • Newbie
  •   Plan Premium Country sweden   Device iPhone 8/Apple CarPlay  Operating System (iOS   My Question or Issue  Every time I start Spotify through CarPlay the warnin...
  • Loxer
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • Carplay
  • 577 Views
  • 1 replies
  • 0 likes

Home page glitch and playlist acting up

PlanFree DeviceIphone 8 Operating SystemiOS 12 My Question or Issue A few days ago my home page went from having a made for you section to just a blank screen with albums at the top. It’s really hard to find daily mixes now and I used to have access ...

52530E1D-7859-400A-A397-6A5754675FDB.jpeg 977C11F5-990E-4D2A-B61D-4A7088975738.png
  • Newbie
  •   Plan Free   Device Iphone 8   Operating System iOS 12   My Question or Issue  A few days ago my home page went from having a made for you section to just a blank...
  • Loxer
  • Community Legend
  • 978 Views
  • 1 replies
  • 0 likes
  • 978 Views
  • 1 replies
  • 0 likes

Song Queue Resets

When I try to reorder my song queue, only one song change is logged at time. In other words, if I move 3 songs in the order of the queue and then go back to my Spotify home page, the revised queue will only reflect the new order for the 1st song that...

  • Newbie
  •   When I try to reorder my song queue, only one song change is logged at time. In other words, if I move 3 songs in the order of the queue and then go back to my Spotify home page, the revised ...
  • Loxer
  • Community Legend
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Spotify very slow/not working

I have spotify premium, in the US, Iphone SE, IOS 12.My spotify will often freeze and not allow me to interact with it. This means that even if I exit out of the app and delete it in the list of running apps, it will still be laggy.A song will be pla...

  • Newbie
  • I have spotify premium, in the US, Iphone SE, IOS 12. My spotify will often freeze and not allow me to interact with it. This means that even if I exit out of the app and delete it in the list of ru...
  • Loxer
  • Community Legend
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Voice search in UK

PlanPremiumCountry UKDeviceiPhone XOperating SystemiOS 12 My Question or Issue Why is there no voice search capability in Spotify for non-US users? I see it has been trialled earlier this year in March and has been rolled out to premium subscribers i...

  • Newbie
  • Plan Premium Country  UK Device iPhone X Operating System iOS 12   My Question or Issue  Why is there no voice search capability in Spotify for non-US users? I see it has bee...
  • Loxer
  • Community Legend
  • 836 Views
  • 1 replies
  • 4 likes
  • 836 Views
  • 1 replies
  • 4 likes