Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
Rastereyes
Casual Listener
81417 Views
19 replies
37 likes

81417 Views
19 replies
37 likes

Bug Report: Queue malfunctions when trying to move around multiple songs

PlanPremium DeviceiPhone 6SEOperating SystemiOS 11 My Question or Issue When I put multiple songs into the queue and then try to move more than one song from the bottom of the queue to anywhere else in the queue, all of the songs appear to move to th...

Antoine_13
Casual Listener
Plan Premium Device iPhone 6SE Operating System iOS 11 My Question or Issue When I put multiple songs into the queue and then try to move more than one song from the bo...
2018-09-13 2:15:04 AM
2018-10-10 8:55:57 AM
Loxer
Community Legend
3798 Views
12 replies
1 likes

3798 Views
12 replies
1 likes

Superuser Contribution Resuming song after several days not possible

Plan Premium Country Germany Device iPhone 6 Operating System iOS 12.0 My Question or Issue Whenever I do not use the app for a few days, it forgets the song and playlist that was playing before. The player controls are simply not there any more. Tha...

fbitterlich
Casual Listener
Plan Premium Country Germany Device iPhone 6 Operating System iOS 12.0 My Question or Issue Whenever I do not use the app for a few days, it forgets the song and playlist that...
2018-10-06 2:50:41 PM
2018-10-10 8:06:37 AM
Peter
Spotify Legend
884 Views
7 replies
0 likes

884 Views
7 replies
0 likes

Best practices for stopping Spotify from de-syncing my local purchased music

I'm a premium user on iOS 12 and Windows 10, syncing local tracks on the same wifi network. I have a folder of local music. Regularly, Spotify de-syncs previously synced local playlists from my iPhone, always for songs that aren't on Spotify. They ca...

Krib
Newbie
I'm a premium user on iOS 12 and Windows 10, syncing local tracks on the same wifi network. I have a folder of local music. Regularly, Spotify de-syncs previously synced local...
2018-10-10 1:21:42 AM
416 Views
0 replies
1 likes

416 Views
0 replies
1 likes

Solved!! Ads not working

PlanFreeCountry United StatesDeviceIphone 6Operating SystemiOS 10 My Question or IssueThe ads are completely messed up. There are so many problems I'm going to put them in a list.1. When I'm not in the spotify app, and the option option to watch a vi...

i_k-tdgbkhbs8
Casual Listener
Plan Free Country United States Device Iphone 6 Operating System iOS 10 My Question or Issue The ads are completely messed up. There are so many problems I'm going to put them ...
2018-10-05 4:18:27 PM
2018-10-09 8:36:58 PM
Loxer
Community Legend
5958 Views
3 replies
0 likes

5958 Views
3 replies
0 likes

Mac to iPhone Local files not working

I have been trying to figure out how to get the local files from my mac spotify onto my iphone. I bought an album on bandcamp.com and transferred it to itunes on both devices. I added the local source to my spotify on my mac and I'm able to play it t...

liammays
Newbie
I have been trying to figure out how to get the local files from my mac spotify onto my iphone. I bought an album on bandcamp.com and transferred it to itunes on both devices. I added the loc...
2018-10-02 11:56:25 PM
2018-10-09 3:34:51 PM
wrenbird
Casual Listener
1185 Views
1 replies
0 likes

1185 Views
1 replies
0 likes

Solved!! Dark deposited songs

PlanPremiumCountryGermanyDevice(iPhone 7)Operating System(iOS 12) My Question or IssueSome of my songs saved on my device are dark deposited in my playlists. When I click them Spotify just jumps to the next song and doesn‘t let me play the dark depos...

1153486189
Casual Listener
Plan Premium Country Germany Device (iPhone 7) Operating System (iOS 12) My Question or Issue Some of my songs saved on my device are dark deposited in my playlists. When I c...
2018-10-08 9:50:41 PM
2018-10-09 10:02:03 AM
Meijer1973
Gig Goer
1794 Views
4 replies
1 likes

1794 Views
4 replies
1 likes

In Recently Played - You Haven’t Saved Anything From (album name)?

PlanPremiumCountry Australia DeviceiPhone 6SOperating SystemiOS 11.4 My Question or Issue The past few days, when I go to recently played, a lot of the albums are coming up with this error message: ‘You haven’t saved anything from (album name). Save ...

MikeScott1512
Newbie
Plan Premium Country Australia Device iPhone 6S Operating System iOS 11.4 My Question or Issue The past few days, when I go to recently played, a lot of the album...
2018-10-09 2:09:30 AM
2018-10-09 9:40:27 AM
Loxer
Community Legend
610 Views
1 replies
0 likes

610 Views
1 replies
0 likes

Solved!!Superuser Contribution Volume issue when playing via Connect and then go to my car - Max Volume play

PlanPremiumCountryNL DeviceiPhone X & XSOperating SystemiOS 11&12 My Question or IssueSince a few months (updte of Spotify app) I have following terrible issue.When I am playing Spotify via Connect on my Yamaha receiver at normal volume and then walk...

user-removed
Visitor
Plan Premium Country NL Device iPhone X & XS Operating System iOS 11&12 My Question or Issue Since a few months (updte of Spotify app) I have following terrible issue. ...
2018-09-22 2:37:01 PM
2018-10-09 8:21:17 AM
Katerina
Spotify Legend
1078 Views
3 replies
0 likes

1078 Views
3 replies
0 likes

Spotify reduces song volume at the start of songs

PlanPremiumCountry USDeviceiPhone 8Operating SystemiOS 11.31 My Question or Issue:When listening to songs (streaming) on the spotify app, the volume seems to reduce itself about 1 second into the song.(seperate from phone volume settings).This only h...

inverlock
Casual Listener
Plan Premium Country US Device iPhone 8 Operating System iOS 11.31 My Question or Issue: When listening to songs (streaming) on the spotify app, the volume seems to reduce ...
2018-10-01 8:10:01 AM
2018-10-09 6:38:57 AM
inverlock
Casual Listener
1222 Views
3 replies
0 likes
iOS
Reduces
volume

1222 Views
3 replies
0 likes

Spotify app autoplays when I open it while my bluetooth headphones are connected

PlanPremiumCountryUSADeviceiPhone 6SOperating SystemiOS 12.0.1 My Question or IssueI bought a new set of bluetooth headphones (AUKEY Latitude Wireless Headphones) and updated to IOS 12 on my iPhone, and now my Spotify app autoplays every time I open ...

expeditus
Newbie
Plan Premium Country USA Device iPhone 6S Operating System iOS 12.0.1 My Question or Issue I bought a new set of bluetooth headphones (AUKEY Latitude Wireless Headphon...
2018-10-09 2:18:08 AM
874 Views
0 replies
5 likes

874 Views
0 replies
5 likes

Followed artists missing from Artists tab on iPhone

PlanPremiumCountryUK DeviceIphone 6sOperating SystemiOS 10 My Question or Issue When looking at the Artists i follow on my iphone, only a selection show up. I'm still following them, and they're still availableto listen to, but they don't show. How c...

scottjaydee
Newbie
Plan Premium Country UK Device Iphone 6s Operating System iOS 10 My Question or Issue When looking at the Artists i follow on my iphone, only a selection show up. I'm sti...
2018-10-08 8:38:41 PM
2018-10-08 9:59:09 PM
ParentalControl
Composer
429 Views
1 replies
0 likes

429 Views
1 replies
0 likes

Can’t see the last song in my que

PlanPremiumCountry FinlandDevice(iPhone 7)Operating System(iOS 12) My Question or IssueCan’t see the last song on my que it’s really annoying.

JohnnyJouha
Newbie
Plan Premium Country Finland Device (iPhone 7) Operating System (iOS 12) My Question or Issue Can’t see the last song on my que it’s really annoying.
2018-10-08 8:53:38 PM
2018-10-08 9:56:30 PM
Loxer
Community Legend
566 Views
1 replies
0 likes

566 Views
1 replies
0 likes

Ipad 1st Generation problem

PlanPremiumCountry ArgentinaDeviceiPad 1st Operating SystemIOS 5.1.1 (Spotify Version 0.7.2.26) Hi! I have the last update for my old ipad (0.7.2.26). My issue is I cant connect or search songs. I’m premiun! Please solve this problem for old device u...

elíasjosuevilla
Casual Listener
Plan Premium Country Argentina Device iPad 1st Operating System IOS 5.1.1 (Spotify Version 0.7.2.26) Hi! I have the last update for my old ipad (0.7.2.26). My issue is I c...
2018-10-08 2:17:31 PM
2018-10-08 9:52:11 PM
ParentalControl
Composer
1242 Views
4 replies
0 likes

1242 Views
4 replies
0 likes

Superuser Contribution Local files not downloading on iPhone 8

I've had this same exact issue so many times and i've been able to fix it and get it to work every single time before. But this time it's different and no matter what options I try, my local files from my desktop will not download onto my iPhone 8. I...

_py-0avqq65fa
Regular
I've had this same exact issue so many times and i've been able to fix it and get it to work every single time before. But this time it's different and no matter what options I try, my local f...
2018-09-06 11:41:52 PM
2018-10-08 5:36:39 PM
_py-0avqq65fa
Regular
1000 Views
5 replies
0 likes

1000 Views
5 replies
0 likes

Spotify in UAE

PlanPremiumCountry UAEDevice(iPhone 6sOperating System My Question or Issue I have deleted the Spotify app as it wasn’t working properly for some reason after I updated my phone. I now cannot reinstall it. Can you help me on how I can access my music...

angiemono83
Regular
Plan Premium Country UAE Device (iPhone 6s Operating System My Question or Issue I have deleted the Spotify app as it wasn’t working properly for some reason after...
2018-10-07 10:23:17 AM
2018-10-08 5:10:46 PM
angiemono83
Regular
1346 Views
5 replies
0 likes

1346 Views
5 replies
0 likes

Spotify keeps the screen on

PlanPremium Family planCountry Canada DeviceiPhone 8Operating SystemiOS 12 When I’m playing music the screen stays on, which drains the battery. If I lock the screen the screen turns back on when the song changes

rianna_xxo
Casual Listener
Plan Premium Family plan Country Canada Device iPhone 8 Operating System iOS 12 When I’m playing music the screen stays on, which drains the battery. If I lock the screen ...
2018-10-02 5:47:02 PM
2018-10-08 3:57:17 PM
rianna_xxo
Casual Listener
8919 Views
5 replies
1 likes

8919 Views
5 replies
1 likes

Can’t see songs in queue

PlanPremiumCountrySwedenDeviceiPhone 6sOperating SystemiOS 12.0 My Question or IssueWhen i add songs to queue they don’t show - until i add a new song, then the first song shows. I have deleted and reinstalled the app, restarted the phone, and i have...

ToveBer
Casual Listener
Plan Premium Country Sweden Device iPhone 6s Operating System iOS 12.0 My Question or Issue When i add songs to queue they don’t show - until i add a new song, then the first...
2018-10-07 6:26:00 PM
2018-10-08 8:35:33 AM
ToveBer
Casual Listener
681 Views
2 replies
0 likes

681 Views
2 replies
0 likes

Phone keeps logging into wrong FB account

Upgraded to new iphone. Originally signed up for spotify with one facebook account, which now appears to have been a mistake because I can't unlink it. I created a new spotify account with my new facebook account. My facebook app is logged into the m...

philyourglass
Newbie
Upgraded to new iphone. Originally signed up for spotify with one facebook account, which now appears to have been a mistake because I can't unlink it. I created a new spotify account with my...
2018-10-07 7:30:56 PM
2018-10-07 8:45:01 PM
Loxer
Community Legend
14628 Views
1 replies
0 likes

14628 Views
1 replies
0 likes

Solved!! Spotify won't accept changes to my queue

Plan Premium Country UK DeviceIphone 6s Operating System ios 10 My Question or Issue For some reason my queue has been weird lately, if I shuffle a playlist and then make changes to the queue it won't actually play the order I've changed it too it'll...

Moonsong
Casual Listener
Plan Premium Country UK Device Iphone 6s Operating System ios 10 My Question or Issue For some reason my queue has been weird lately, if I shuff...
2018-10-07 6:12:18 PM
2018-10-07 8:36:13 PM
Loxer
Community Legend
1152 Views
1 replies
1 likes

1152 Views
1 replies
1 likes

Can’t find band info or profiles

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Dlissick
Newbie
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2018-10-07 3:58:13 PM
2018-10-07 4:46:40 PM
SweMar
Music Fan
426 Views
1 replies
0 likes

426 Views
1 replies
0 likes

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