Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76493 Views
  • 16 replies
  • 37 likes
  • 76493 Views
  • 16 replies
  • 37 likes

Superuser Contribution iphone app w free account: Playlist start always with the same songs in same order

PlanFreeCountryGermanyDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueHi, I've realized that in my Spotify app on my iphone, playlists always start with the same song and are played in the same order for the remaining songs. This is not ...

  • Casual Listener
  •   Plan Free Country Germany Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue Hi, I've realized that in my Spotify app on my iphone, playlists always start ...
  • shah1973
  • Casual Listener
  • 876 Views
  • 4 replies
  • 0 likes
  • playlist order
  • 876 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Podcast Playlists?

Is there a way to make a playlist of podcasts? I think the Queue doesn't work across devices... So how does one build a list of podcasts to listen to? Also, I'm not sure how to see more details of a Podcast episode on Desktop (Mac)...? Thanks for you...

  • Regular
  • Is there a way to make a playlist of podcasts?   I think the Queue doesn't work across devices...  So how does one build a list of podcasts to listen to?   Also, I'm not sure how t...
  • marksymoo
  • Casual Listener
  • 35300 Views
  • 6 replies
  • 32 likes
  • podcast
  • 35300 Views
  • 6 replies
  • 32 likes

Some Songs Show On Desktop but Not Mobile

PlanFreeCountryUnited States of America DeviceiPhone 6sOperating SystemiOS 11.4 My Question or IssueSometimes when I add albums on my desktop the album will appear in my favorite songs on my desktop, but when i go on my mobile app that same album wil...

  • Casual Listener
  • Plan Free Country United States of America  Device iPhone 6s Operating System iOS 11.4   My Question or Issue Sometimes when I add albums on my desktop the album will appear in my...
  • dankwaffles
  • Casual Listener
  • 735 Views
  • 3 replies
  • 0 likes
  • 735 Views
  • 3 replies
  • 0 likes

Songs appear on my MacBook and not my iPhone

I have recently added an album I found on the browser version of spotify to my playlists. It’s called A Box of Bird by the Church. I’ve been through threads saying it could be a cache problem or a syncing issue. I made sure then when I added it both ...

  • Casual Listener
  • I have recently added an album I found on the browser version of spotify to my playlists. It’s called A Box of Bird by the Church. I’ve been through threads saying it could be a cache problem or a sy...
  • SmithO02
  • Casual Listener
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Music stops cuts out

Okay so I have an Iphone8+ and ive had premium for well over a year. Just recently whenever I am plistening to music it will quit playing if I open another app (snapchat, instagram, twitter, etc.) or if im listening to music and even have spotify ope...

  • Newbie
  • Okay so I have an Iphone8+ and ive had premium for well over a year. Just recently whenever I am plistening to music it will quit playing if I open another app (snapchat, instagram, twitter, etc.) or...
  • Billy-J
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Song posting 3 times

So this has been happening for a while now, I’m offline and every time I’d look up a song, it’ll appear three times and I’m wondering if there’s a way to fix that. Some help would be grateful.

  • Newbie
  •    So this has been happening for a while now, I’m offline and every time I’d look up a song, it’ll appear three times and I’m wondering if there’s a way to fix that. Some help would be gr...
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Solved!! Becoming an artist on spotify

The things that were here are (probably) not required. My Question or IssueDoes becoming an artist require you to pay? All I want to do is post some neat songs I found and that aren’t on Spotify so I can listen to these amazing things in my free time...

  • Newbie
  • The things that were here are (probably) not required.   My Question or Issue Does becoming an artist require you to pay? All I want to do is post some neat songs I found and that aren’t on S...
  • Billy-J
  • Spotify Star
  • 1253 Views
  • 1 replies
  • 0 likes
  • 1253 Views
  • 1 replies
  • 0 likes

Solved!! how do I find out what song I just heard.

PlanPremiumCountry USDeviceiPhone 6Operating SystemiOS My Question or Issue I just heard a song play on my iphone. I went to find out what song it was and accidently hit something and it started playing a different song. I see a recently played menu ...

  • Regular
  • Plan Premium Country  US Device iPhone 6 Operating System iOS   My Question or Issue  I just heard a song play on my iphone. I went to find out what song it was and acci...
  • Bethany_Dawn
  • Community Legend
  • 9280 Views
  • 3 replies
  • 0 likes
  • 9280 Views
  • 3 replies
  • 0 likes

Constant Waze Banner

Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does anyone know how to get rid of the banner permanently without...

  • Visitor
  •   Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does a...
  • user-removed
  • Not applicable
  • 2143 Views
  • 6 replies
  • 0 likes
  • app crash
    iphone
    iphone app
    Waze
  • 2143 Views
  • 6 replies
  • 0 likes

Shuffle playlists only playing first 100 tracks

PlanPremiumCountry UKDeviceiPhone SEOperating SystemiOS 11 My Question or IssueSince getting a chromecast audio, my iPhone Spotify will only play the first 50-100 tracks from my playlists, many of which are 500-1000 tracks long. This happens all the ...

  • Casual Listener
  • Plan Premium Country  UK Device iPhone SE Operating System iOS 11   My Question or Issue Since getting a chromecast audio, my iPhone Spotify will only play the first 50-100 tracks...
  • Reanspot
  • Casual Listener
  • 1274 Views
  • 5 replies
  • 3 likes
  • 1274 Views
  • 5 replies
  • 3 likes

App closing since update

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry FranceDeviceiPhone 6sOperating SystemiOS 11.4.1 My Question or Issuehello i have trouble opening my app everytime...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  France Device iPhone 6s Operating System iOS...
  • Loxer
  • Community Legend
  • 1722 Views
  • 8 replies
  • 3 likes
  • App doesn’t work
  • 1722 Views
  • 8 replies
  • 3 likes

Glitching/Phone Restarting

Anyone else having a problem when playing the music without headphones through speakers, and it kinda starts to glitch, then the middle button stops vibrating causing a forced restart on the phone? I double checked with Apple themselves says my phone...

  • Newbie
  • Anyone else having a problem when playing the music without headphones through speakers, and it kinda starts to glitch, then the middle button stops vibrating causing a forced restart on the phone? I...
  • Loxer
  • Community Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

Playlists not updating between pc and iphone 5s

The playlists on my iphone 5s have stopped udating automatically when I change the playlists on my pc. They have done so since I subscribed to Premium last year. Any solutions would be welcome. Phil

  • Visitor
  • The playlists on my iphone 5s have stopped udating automatically when  I change the playlists on my pc. They have done so since I subscribed to Premium last year.   Any solutions would b...
  • Loxer
  • Community Legend
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Solved!! Cannot download Spotify App Iphone5

PlanPremiumCountry Canada DeviceiPhone 5,Operating SystemiOS 10 My Question or Issue Am premium member, but hubby can't download (no option to install) the spotify app on his IPhone 5. We've tried pressing the home/lock button, and checked all restri...

  • Regular
  • Plan Premium Country Canada   Device iPhone 5, Operating System iOS 10   My Question or Issue  Am premium member, but hubby can't download (no option to install) the spotif...
  • Billy-J
  • Spotify Star
  • 2974 Views
  • 9 replies
  • 0 likes
  • 2974 Views
  • 9 replies
  • 0 likes

iPhone SE v 8.4.65 - app crash

PlanFree/PremiumCountry USADeviceIPhone SEOperating SystemiOS 11,4.1 My Question or Issue My app will not stay open for more than 15 seconds. I am unable to play any music. A blank text box with an option to close it appears, but does nothing/crashes...

  • Regular
  • Plan Free/Premium Country  USA Device IPhone SE Operating System iOS 11,4.1   My Question or Issue  My app will not stay open for more than 15 seconds. I am unable to play an...
  • Loxer
  • Community Legend
  • 1235 Views
  • 2 replies
  • 1 likes
  • Crash
    iOS
    iphone
    se
  • 1235 Views
  • 2 replies
  • 1 likes

Issue with Shuffle using in-car Bluetooth controls (Subaru Forester)

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating System iOS 11.4.1 I have a 2018 Subaru Forester Premium (no CarPlay) and I can no longer use the in-car buttons for shuffle and repeat in tandem with Spotify.I have confirmed this issue is locali...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 8 Operating System   iOS 11.4.1         I have a 2018 Subaru Forester Premium (no CarPlay) and I can no longer us...
  • Loxer
  • Community Legend
  • 1214 Views
  • 1 replies
  • 1 likes
  • 1214 Views
  • 1 replies
  • 1 likes

Solved!! No back option

Been a regular Spotify user, today I notice that the new update of Spotify removed the back song option, when my iPhone is locked. I like to lisen songs more than one time and I liked this option. How can I have it back? Thanks.

Capture.PNG
  • Casual Listener
  • Been a regular Spotify user, today I notice that the new update of Spotify removed the back song option, when my iPhone is locked.  I like to lisen songs more than one time and I liked this opti...
  • Loxer
  • Community Legend
  • 6941 Views
  • 1 replies
  • 0 likes
  • 6941 Views
  • 1 replies
  • 0 likes

No download toggle on mobile

Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dots, tapping download and then adding to my library.P...

  • Casual Listener
  • Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dot...
  • Loxer
  • Community Legend
  • 788 Views
  • 2 replies
  • 0 likes
  • broken
    Mobile
  • 788 Views
  • 2 replies
  • 0 likes

Korean input error

PlanPremiumCountry USDeviceiPad mini 4Operating System(iOS 11.4.1 My Question or Issue When I try to type any Korean it doesn’t allow me to type in Korean. The letters are not joined like they should. It treats the letters as separate words. I tried ...

  • Newbie
  • Plan Premium Country  US Device iPad mini 4 Operating System (iOS 11.4.1   My Question or Issue  When I try to type any Korean it doesn’t allow me to type in Korean. The lett...
  • Loxer
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Undowloading songs in library

I am on a premium plan running Spotify from my iPhone SE. I have run out of download space on my Spotify account therefore I need to undownload some songs. I still want these songs in my library, just not for offline use. That way I can still access ...

  • Casual Listener
  •   I am on a premium plan running Spotify from my iPhone SE. I have run out of download space on my Spotify account therefore I need to undownload some songs. I still want these songs in my libr...
  • Loxer
  • Community Legend
  • 869 Views
  • 3 replies
  • 0 likes
  • 869 Views
  • 3 replies
  • 0 likes