Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64269 Views
  • 16 replies
  • 37 likes
  • 64269 Views
  • 16 replies
  • 37 likes

Solved!! [iOS] I can't see currently played song and last from queue

PlanPremium FamilyCountryPolandDeviceiPhone 7 PlusOperating System iOS 11.4My Question or IssueHey, for some time when I click the button in the upper right corner to see my queue I can't see it correctly. Everything is shown on the screenshot. Can Y...

  • Casual Listener
  • Plan Premium Family Country Poland Device iPhone 7 Plus Operating System  iOS 11.4 My Question or Issue Hey, for some time when I click the button in the upper right corner to see ...
  • Loxer
  • Community Legend
  • 2428 Views
  • 7 replies
  • 0 likes
  • Bug iOS
    IOS 11
    queue
    queue error
  • 2428 Views
  • 7 replies
  • 0 likes

No Rádio button

PlanFreeCountry BrazilDeviceiPhone 8Operating SystemiOS 11.4.1My Question or Issue Hello, the day of your application is free and you can not delete the radios I have.You can also access the web function.I gave one searched on the site and by what se...

  • Casual Listener
  • Plan Free Country  Brazil Device iPhone 8 Operating System iOS  11.4.1 My Question or Issue   Hello, the day of your application is free and you can not delete the radios I ha...
  • Pelitez
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Bugs and Errors

PlanFree/PremiumCountry AustraliaDeviceiPhone 6s and iPad Air.Operating SystemiOS 11.1.2 My Question or Issue My songs from my PC, when played on my phone do not show the album cover. AGUST D and Dt sugA from the AGUST D album are not avaliable, but ...

  • Newbie
  • Plan Free/Premium Country  Australia Device iPhone 6s and iPad Air. Operating System iOS 11.1.2     My Question or Issue  My songs from my PC, when played on my phone d...
  • Loxer
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

iphone issues

HiI have had itunes for ages with various playlists saved.fairly new to spotifyOn my laptop i opened both and could see my playlists in spotify and was able to see play and download the playlists through spotifyhowever when i am on my iphone in spoti...

  • Newbie
  • Hi I have had itunes for ages with various playlists saved. fairly new to spotify On my laptop i opened both and could see my playlists in spotify and was able to see play and download the playlis...
  • Loxer
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

IOS12 public beta messing with Spotify Connect?

PlanPremiumCountryUS DeviceiPhone 7 PlusOperating SystemiOS 12 Public Beta My Question or IssueSince I've upgrade my phone to IOS12 Public Beta Spotify Connect doesn't work on any of my devices except between my iPhone and Computer. Previously it was...

  • Casual Listener
  • Plan Premium Country US  Device iPhone 7 Plus Operating System iOS 12 Public Beta   My Question or Issue Since I've upgrade my phone to IOS12 Public Beta Spotify Connect doesn't w...
  • Athlon2k2
  • Casual Listener
  • 1190 Views
  • 2 replies
  • 0 likes
  • ios12
  • 1190 Views
  • 2 replies
  • 0 likes

App won’t load

i stopped using spotify since summer break started and i didn’t need spotify for the bus ride anymore. then, when i went back into the back to check something, it didn't load.it let me into the app, but it just shows me the spotify icon with a black ...

  • Casual Listener
  • i stopped using spotify since summer break started and i didn’t need spotify for the bus ride anymore. then, when i went back into the back to check something, it didn't load. it let me in...
  • Billy-J
  • Spotify Star
  • 1494 Views
  • 5 replies
  • 0 likes
  • 1494 Views
  • 5 replies
  • 0 likes

Músicas pausam, pulam, adiantam e tocam sozinhas. O app está descontrolado.

PlanoPremiumPaís BrasilDispositivoiPhone 7Sistema operacionaliOS 11.4.1Minha pergunta ou problema Há um mês meu Spotfy vem apresentando problemas. As músicas ganharam vida própria! Mudam, pausam e tocam sozinhas. Isso quando no meio do bug a Siri não...

  • Newbie
  • Plano Premium País  Brasil Dispositivo iPhone 7 Sistema operacional iOS 11.4.1 Minha pergunta ou problema  Há um mês meu Spotfy vem apresentando problemas. As músicas ganharam vida...
  • musicajet
  • Composer
  • 34351 Views
  • 1 replies
  • 13 likes
  • 34351 Views
  • 1 replies
  • 13 likes

can't log in

it works fine on my mac and android , but suddenly i can't log in in ipadtry to install 2x still did not work as well as reset passwordi dont understand why it happened

  • Newbie
  • it works fine on my mac and android , but suddenly i can't log in in ipad try to install 2x still did not work as well as reset password i dont understand why it happened 
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong music playing

I apologize if the title seems misleading, I was trying to keep the subject as short as possible! I’m playing the free version of Spotify on an iPhone 6 Plus. I went to the artist Panic! at the disco and pressed shuffle play on their album “pretty. o...

A8E8F534-24BF-4F97-A2B4-5F7AB8792689.png
  • Newbie
  • I apologize if the title seems misleading, I was trying to keep the subject as short as possible!   I’m playing the free version of Spotify on an iPhone 6 Plus. I went to the artist Panic! at ...
  • SergioDavid
  • Roadie
  • 1236 Views
  • 1 replies
  • 0 likes
  • 1236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating Podcasts

Plan: PremiumCountry: USADevice: iPhone 5c, iOS 10.3.3 My Question or Issue I enjoy listnening to podcasts and was recently excited to see that I can do this with Spotify. However, today I see that my time-sensitive podcasts are not updating. For exa...

  • Newbie
  • Plan: Premium Country: USA Device: iPhone 5c, iOS 10.3.3   My Question or Issue   I enjoy listnening to podcasts and was recently excited to see that I can do this with Spotify. Howev...
  • SergioDavid
  • Roadie
  • 1219 Views
  • 1 replies
  • 0 likes
  • Podcasts
    updating
  • 1219 Views
  • 1 replies
  • 0 likes

Why is Spotify hijacking my playlist?

Today I tried playing some playlists on my iPhone. "Autoplay" and "Waze Navigation" are off and there's 14 songs. I had to make a playlist because I also couldn't pick a particular album when searching in a particular artist but that's beside the poi...

  • Newbie
  • Today I tried playing some playlists on my iPhone. "Autoplay" and "Waze Navigation" are off and there's 14 songs. I had to make a playlist because I also couldn't pick a particular album when searchi...
  • dinomight
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Solved!! Different view in iOS 11 App

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 11.4.1 My Question or IssueSince I have my new phone, the spotify app looks different. The view shows only "Start", "Search" and "Library" (see pic attached). The search view is also differen...

  • Newbie
  • Plan Premium Country Germany Device iPhone 7 Operating System iOS 11.4.1   My Question or Issue Since I have my new phone, the spotify app looks different. The view shows only "Start",...
  • Loxer
  • Community Legend
  • 543 Views
  • 1 replies
  • 1 likes
  • 543 Views
  • 1 replies
  • 1 likes

Small number of playlists

Why do I see a small number of playlists in my public profile that not reflects the exact number?

  • Casual Listener
  •    Why do I see a small number of playlists in my public profile that not reflects the exact number?
  • Loxer
  • Community Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

how to change playlist cover photos

can you do this on ipad/iphone yet? i know you can change the playlist cover photo on mac but i cant be bothered and wondering if there is anyway to do it on iphone??

  • Casual Listener
  • can you do this on ipad/iphone yet? i know you can change the playlist cover photo on mac but i cant be bothered and wondering if there is anyway to do it on iphone??
  • dundleshnoot
  • Newbie
  • 271723 Views
  • 31 replies
  • 38 likes
  • 271723 Views
  • 31 replies
  • 38 likes

Superuser Contribution My recently played artist not showing

PlanPremiumCountryHONG KONG DeviceiPhone 6Operating SystemiOS 11My Question or IssueAll my followers cannot see my recent played artist. I have uninstalled apps and re logon already. I have also turn off show my activity and turn it on again. Please ...

  • Newbie
  • Plan Premium Country HONG KONG  Device iPhone 6 Operating System iOS 11 My Question or Issue All my followers cannot see my recent played artist. I have uninstalled apps and re logon al...
  • Aimee_T
  • Roadie
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Getting songs spotify doesn't have

I'm trying to find Shane Dawson's song "this Christmas life" but it's not coming up when I search it. Am I doing something wrong? If not does spotify just not have that song? Is there a way I can ask spotify to get it?

  • Newbie
  • I'm trying to find Shane Dawson's song "this Christmas life" but it's not coming up when I search it. Am I doing something wrong? If not does spotify just not have that song? Is there a way I can ask...
  • shaunaustin
  • Newbie
  • 55324 Views
  • 74 replies
  • 14 likes
  • 55324 Views
  • 74 replies
  • 14 likes

Music on iPhone

So here is the deal, I currently have a iPhone 7 with 256GB. It almost has over 70GB of music on it. I may be upgrading to an iPhone X and for the price I might get the 64GB variant. The issue is my music. I already have cut lots of it down to make m...

  • Casual Listener
  • So here is the deal,   I currently have a iPhone 7 with 256GB. It almost has over 70GB of music on it. I may be upgrading to an iPhone X and for the price I might get the 64GB variant. The iss...
  • Loxer
  • Community Legend
  • 1318 Views
  • 4 replies
  • 0 likes
  • iphone x
    storage
    wifi
    x
  • 1318 Views
  • 4 replies
  • 0 likes

Music switches to iTunes- IPhone X

PlanPremiumCountryUS DeviceiPhone X Operating SystemiOS 11.4.1 My Question or Issue Music switches from Spotify to my iTunes playlist on my phone. It happens mid-song. More frequent when connected via USB/Bluetooth on my car. Also happens when just l...

  • Newbie
  •   Plan Premium Country US   Device iPhone X  Operating System iOS 11.4.1   My Question or Issue   Music switches from Spotify to my iTunes playlist on my phone. ...
  • Loxer
  • Community Legend
  • 961 Views
  • 2 replies
  • 0 likes
  • iPhone X issues
    itunes
  • 961 Views
  • 2 replies
  • 0 likes

Music Quality Streaming disabled

Premium user, cant change the music quality on iOs  

  • Newbie
  • Premium user, cant change the music quality on iOs  
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

[Music] Stop Playback after a Track

Hi,its very sad when im listening music, and the song stop with no reason, always on the first 6 seconds, so i have to open the app, and click next to continue with the playlist. Please Help!! i have an iphone 8

  • Newbie
  • Hi, its very sad when im listening music, and the song stop with no reason, always on the first 6 seconds, so i have to open the app, and click next to continue with the playlist.   Plea...
  • Loxer
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes