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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52677 Views
  • 16 replies
  • 36 likes
  • 52677 Views
  • 16 replies
  • 36 likes

Solved!! Cache

Will deleting cache ,delete my playlists and downloads? 

  • Casual Listener
  • Will deleting cache ,delete my playlists and downloads?  
  • nariman87
  • Casual Listener
  • 1276 Views
  • 4 replies
  • 0 likes
  • 1276 Views
  • 4 replies
  • 0 likes

Solved!! LAST.FM NOT SCROBBLING ON MOBILE

Since I updated my Spotify on my cell phone it does not make scrobbles any more. And the option to enable last.fm disappeared from the app. Desde que atualizei meu Spotify no celular ele não faz mais scrobbles. E a opção de ativar o last.fm sumiu do ...

  • Regular
  • Since I updated my Spotify on my cell phone it does not make scrobbles any more. And the option to enable last.fm disappeared from the app.   Desde que atualizei meu Spotify no celular el...
  • Lawro
  • Newbie
  • 11809 Views
  • 3 replies
  • 0 likes
  • 11809 Views
  • 3 replies
  • 0 likes

Can’t seach for anything

I try to go to the search page to search for music and it keeps saying “error try again”. I am connected to WiFi. How do I fix this?

  • Newbie
  • I try to go to the search page to search for music and it keeps saying “error try again”. I am connected to WiFi. How do I fix this?
  • Loxer
  • Community Legend
  • 731 Views
  • 5 replies
  • 3 likes
  • 731 Views
  • 5 replies
  • 3 likes

Can’t search songs on app

So, I’m having a problem searching songs on the app for iPhone. As soon as I begin typing It will immediately say “an error occurred” with a “try again” button. Yet, this does nothing. I’ve closed the app and restarted my phone. UPDATE:I deleted the ...

  • Regular
  • So, I’m having a problem searching songs on the app for iPhone. As soon as I begin typing It will immediately say “an error occurred” with a “try again” button. Yet, this does nothing.    ...
  • Loxer
  • Community Legend
  • 22386 Views
  • 22 replies
  • 16 likes
  • 22386 Views
  • 22 replies
  • 16 likes

Solved!! Search error

I get an error no matter what every time I search. Restarted and reinstalled. Nothing works. iphone 7(iOS 10,

  • Roadie
  • I get an error no matter what every time I search. Restarted and reinstalled. Nothing works.  iphone 7 (iOS 10,     
  • Loxer
  • Community Legend
  • 1595 Views
  • 3 replies
  • 7 likes
  • 1595 Views
  • 3 replies
  • 7 likes

Sorting in descending order not available on iPad

I cannot sort my playlist in descending order on my iPad but I can do so on my Android phone. I have tried different ways including clicking on the sort button again to reverse the order, but still unsuccessful. Specifically, I want to be able to sor...

  • Casual Listener
  • I cannot sort my playlist in descending order on my iPad but I can do so on my Android phone. I have tried different ways including clicking on the sort button again to reverse the order, but still u...
  • Loxer
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

search isn't working

PlanPremiumCountry USDeviceiPhone 8 Operating SystemiOS 10 My Question or Issue On both my phone and laptop, despite updating to the latest version of Spotify, the search bar is not working. On my laptop it just gives me a blank screen, on my phone i...

  • Newbie
  • Plan Premium Country  US Device iPhone 8  Operating System iOS 10   My Question or Issue  On both my phone and laptop, despite updating to the latest version of Spotify,...
  • Loxer
  • Community Legend
  • 677 Views
  • 1 replies
  • 1 likes
  • 677 Views
  • 1 replies
  • 1 likes

I signed to beta tester but nothing new!

PlanPremiumCountryBrazil Device(iPhone7)Operating System(iOS 11.4.1) My Question or Issue Hi, I signed to beta test there was months ago and I didn't get anything new, no new design, no new features, nothing! I thought I could test something new like...

  • Composer
  • Plan Premium Country Brazil  Device (iPhone7) Operating System (iOS 11.4.1)   My Question or Issue  Hi, I signed to beta test there was months ago and I didn't get anything n...
  • Loxer
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

How to listen to a Billboard top weekly list

Plan. Family PremiumCountry Us Device(iPhone 7Operating System(Windows 10) My Question or IssueI'm trying to find the Billboard weekly top Electronic Dance Music list on Spotify and am only able to find something along the lines of top 100 or top of ...

  • Casual Listener
  • Plan. Family Premium Country  Us   Device (iPhone 7 Operating System (Windows 10)   My Question or Issue I'm trying to find the Billboard weekly top Electronic Dance M...
  • PeppersChow
  • Casual Listener
  • 642 Views
  • 3 replies
  • 0 likes
  • 642 Views
  • 3 replies
  • 0 likes

Search Function Not Working

PlanPremiumCountryUSADeviceiPad Air Operating Systemios 10.3.3 My Question or Issue I have been a premium user for years. Suddenly last night, the "search" function no longer works. Similar to other issues that have been mentioned here. I tried a har...

  • Casual Listener
  •   Plan Premium Country USA Device iPad Air  Operating System ios 10.3.3   My Question or Issue  I have been a premium user for years.  Suddenly last night, the "se...
  • Billy-J
  • Spotify Star
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

Solved!! Search not working

Plan Premium Country Canada DeviceiPhone XOperating SystemiOS 11.4.1 My Question or IssueSearch is not working. “An error occurred” msg is displayed with “Try again” button. Tried to log out and back log in, reinstall app. Nothing works. It did work ...

  • Newbie
  •   Plan  Premium   Country Canada   Device iPhone X Operating System iOS 11.4.1   My Question or Issue Search is not working. “An error occurred” msg is displaye...
  • Billy-J
  • Spotify Star
  • 1427 Views
  • 1 replies
  • 2 likes
  • 1427 Views
  • 1 replies
  • 2 likes

Not allowing me to search music

PlanPremiumCountrycanada Device(iPhone 6s)Operating System(iOS 10 something My Question or Issue whenever I try to search music in the “search” page, Spotify displays a message that says “an error occurred, try again”. I just updated the app recently...

  • Newbie
  • PlanPremium Country canada   Device (iPhone 6s) Operating System (iOS 10 something   My Question or Issue   whenever I try to search music in the “search” page, Spotify disp...
  • Billy-J
  • Spotify Star
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Solved!! Can’t search music as ‘an error occurred’

PlanPremiumCountry: Ireland Device(iPhone 8Operating System(iOS 11.4.1 cant search music as ‘an error has occured’

  • Newbie
  •   Plan Premium Country: Ireland   Device (iPhone 8 Operating System (iOS 11.4.1   cant search music as ‘an error has occured’  
  • sprousej98
  • Roadie
  • 3501 Views
  • 1 replies
  • 5 likes
  • problem
    Search
  • 3501 Views
  • 1 replies
  • 5 likes

Search option doesn’t work

PlanPremiumCountry Italy DeviceiPhone X Operating SystemiOS 11.4.1 My Question or Issue Hello. My app works normally but if i try to search a song or an artist, appears always “THERE IS AN ERROR” RETRY.It’s One hour not working.I already tried to dis...

  • Casual Listener
  •   Plan Premium Country  Italy  Device iPhone X  Operating System iOS 11.4.1   My Question or Issue  Hello. My app works normally but if i try to search a song...
  • brixemarker
  • Casual Listener
  • 865 Views
  • 4 replies
  • 7 likes
  • 865 Views
  • 4 replies
  • 7 likes

How many tracks did you have to redownload today?

PlanPremiumCountry FranceDeviceIphone 7Operating SystemiOS 11.4.1 Since a couple of weeks, I have to redownload tracks EVERY DAY. Has been anywhere between 20 and 500+ tracks just ‘autodeleted’ per day.This is a sudden bug. I never had this problem b...

  • Roadie
  • Plan Premium Country  France Device Iphone 7 Operating System iOS 11.4.1   Since a couple of weeks, I have to redownload tracks EVERY DAY. Has been anywhere between 20 and 500+ tra...
  • woodandrew90
  • Roadie
  • 833 Views
  • 6 replies
  • 1 likes
  • 833 Views
  • 6 replies
  • 1 likes

iOS app keeps re-downloading offline music

PlanPremiumCountry GermanyDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssuePlease explain how downloads are expiring or however it works, because I have quite a few offline songs/albums/playlists. Some of which change (and of course new ...

  • Casual Listener
  • Plan Premium Country  Germany Device iPhone 8 Plus Operating System iOS 11   My Question or Issue Please explain how downloads are expiring or however it works, because I have qui...
  • Loxer
  • Community Legend
  • 850 Views
  • 1 replies
  • 1 likes
  • 850 Views
  • 1 replies
  • 1 likes

Esperando para descargar

Hola, tengo el problema de que pongo play a las canciones y suenan normal, y las guardo en "Canciones" y está todo bien pero, cuando activo lo de descargar, no se descarga nada y sale debajo "Esperando para descargar." Y no sé cómo hacer para que se ...

  • Newbie
  • Hola, tengo el problema de que pongo play a las canciones y suenan normal, y las guardo en "Canciones" y está todo bien pero, cuando activo lo de descargar, no se descarga nada y sale debajo "Esperan...
  • Luke
  • Spotify Star
  • 6563 Views
  • 1 replies
  • 0 likes
  • 6563 Views
  • 1 replies
  • 0 likes

Bitrate Quality Lower

Plan/PremiumCountry/USAOperating System/iOS 10 About a week ago I thought my speakers had been damaged because the sound was so bad. I kept noticing that all the songs I listened to had compressed highs and overall the audio sounded tinny. I know the...

  • Newbie
  • Plan/Premium Country/USA Operating System/iOS 10   About a week ago I thought my speakers had been damaged because the sound was so bad. I kept noticing that all the songs I listened to had ...
  • Luke
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Solved!! View Playlist Folders on IOS mobile

I just learned about the folder function in spotify, and quickly created folders using the desktop app. (File > create playlist folder.) I also moved my playlists into these folders. However, when I opened the app on my iPhone, none of these folders ...

  • Casual Listener
  •   I just learned about the folder function in spotify, and quickly created folders using the desktop app. (File > create playlist folder.) I also moved my playlists into these folders. Howev...
  • Loxer
  • Community Legend
  • 7803 Views
  • 2 replies
  • 0 likes
  • folders
    iOS
    mobile app
    playlist folders
    view folders
  • 7803 Views
  • 2 replies
  • 0 likes

Superuser Contribution one song won’t play on my device.

My Question or IssueTheres one single song off an entire album that won’t play on my account. The whole album will play and then come to a complete stop when this song is supposed to play, it doesn’t even automatically skip it or anything. It stops l...

  • Casual Listener
  • My Question or Issue Theres one single song off an entire album that won’t play on my account. The whole album will play and then come to a complete stop when this song is supposed to play, it doesn...
  • kookiekarin
  • Gig Goer
  • 2981 Views
  • 4 replies
  • 0 likes
  • 2981 Views
  • 4 replies
  • 0 likes