Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70030 Views
  • 16 replies
  • 37 likes
  • 70030 Views
  • 16 replies
  • 37 likes

UPDATE

PlanFreeCountryUSAPHONE: IPHONE 7 +Operating System(iOS 11 My Question or IssueTHE NEW UPDATE IT AWFUL!!! all my playlists play in order of songs when i want them to shuffle. adding albums to playlists is impossible and all you are trying to do is se...

  • Newbie
  • Plan Free Country USA PHONE: IPHONE 7 + Operating System (iOS 11   My Question or Issue THE NEW UPDATE IT AWFUL!!! all my playlists play in order of songs when i want them to shuffle. a...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Why won't my imported songs all load on my main playlist

On my Windows I've added a couple of local files and only one of them has loaded on my main playlist and it downloaded for offline. I added the rest to different playlists and on my Ipad it said there were no songs in them someone help!!

  • Newbie
  • On my Windows I've added a couple of local files and only one of them has loaded on my main playlist and it downloaded for offline. I added the rest to different playlists and on my Ipad it said ther...
  • Loxer
  • Community Legend
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Solved!! New Redesigned app

Yesterday Spotify held an event and showcased the new things they were working on.So when are they going to release the new app and the new free tier changes to everyone?

  • Community Legend
  • Yesterday Spotify held an event and showcased the new things they were working on. So when are they going to release the new app and the new free tier changes to everyone?
  • Loxer
  • Community Legend
  • 1518 Views
  • 8 replies
  • 2 likes
  • 1518 Views
  • 8 replies
  • 2 likes

Why did the new mobile update get rid of most of my saved songs?

Spotify Username francescaxoxxoxPlanFreeCountry UKDeviceiPhone 7 plusOperating SystemiOS My Question or IssueFirstly, I would like to mention that I have had to re-write this complaint three times because the website deleted it whenever I tried to po...

  • Newbie
  • Spotify Username  francescaxoxxox Plan Free Country  UK Device iPhone 7 plus Operating System iOS    My Question or Issue Firstly, I would like to mention that I have ...
  • _hpi6-wrxz4es
  • Casual Listener
  • 1883 Views
  • 5 replies
  • 3 likes
  • 1883 Views
  • 5 replies
  • 3 likes

Upgrade: Can’t find albums or much of anything?

PlanFree/PremiumCountry DeviceIPhone 8Operating SystemiOS 10 My Question or Issue Ever since the upgrade I am incredibly displeased having used this program for over four years and now having no access to the full gamut of my albums or artists (how I...

  • Regular
  • Plan Free/Premium Country   Device IPhone 8 Operating System iOS 10   My Question or Issue    Ever since the upgrade I am incredibly displeased having used this program...
  • _hpi6-wrxz4es
  • Casual Listener
  • 728 Views
  • 1 replies
  • 1 likes
  • long time User
    Music sorting
    upgrade
  • 728 Views
  • 1 replies
  • 1 likes

Local Files Appear On One Device, Not The Other

I’m having a bit of trouble with my local files transferred from my PC. On my Android, all my local files appear in a playlist exactly the way I expected and wanted them to come out. But on my apple device (iPad), local files aren’t even visible and ...

  • Newbie
  •   I’m having a bit of trouble with my local files transferred from my PC. On my Android, all my local files appear in a playlist exactly the way I expected and wanted them to come out. But on m...
  • Loxer
  • Community Legend
  • 898 Views
  • 1 replies
  • 0 likes
  • 898 Views
  • 1 replies
  • 0 likes

Music glitch on iPhone

Hi. In the past few days, as soon as I lock the screen on my phone, my music starts and stops by itself and skips songs. It’s like a ghost is running my Spotify. I have deleted and reinstalled the app, updated my phone and the software and it’s not h...

  • Newbie
  • Hi.  In the past few days, as soon as I lock the screen on my phone, my music starts and stops by itself and skips songs. It’s like a ghost is running my Spotify. I have deleted and reinstalled...
  • Dressg
  • Casual Listener
  • 6150 Views
  • 10 replies
  • 2 likes
  • 6150 Views
  • 10 replies
  • 2 likes

I need help linking local files to iPhone from Mac.

PlanPremiumCountry USDevice(iPhone 8Operating System My Question or Issue I’ve done everything including same WiFi, downloading playlists, turning off firewalls, etc. My phone was able to download songs using this method about a year or two ago but n...

  • Newbie
  • Plan Premium Country  US Device (iPhone 8 Operating System   My Question or Issue  I’ve done everything including same WiFi, downloading playlists, turning off firewalls, etc....
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Superuser Contribution Last song in queue

Whenever I add songs to queue, say I added 5, only 4 appear and the last one just doesn’t show. There is a space where it’s should be but I can’t tap on it or move it, the only way to see it or edit it is by moving a song under it or adding a new son...

  • Newbie
  • Whenever I add songs to queue, say I added 5, only 4 appear and the last one just doesn’t show. There is a space where it’s should be but I can’t tap on it or move it, the only way to see it or edit ...
  • amgordziej
  • Casual Listener
  • 1440 Views
  • 4 replies
  • 3 likes
  • 1440 Views
  • 4 replies
  • 3 likes

Música da playlist **bleep**

Ola galera uso o iPhone 7, e essa semana o Spotify começou a **bleep** as musicas, eu estava em uma playlist acabou a música e foi pra quarta música no liga da segunda..?? Me ajudem

  • Newbie
  • Ola galera uso o iPhone 7, e essa semana o Spotify começou a **bleep** as musicas, eu estava em uma playlist acabou a música e foi pra quarta música no liga da segunda..?? Me ajudem 
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Can’t open this type of link on this device

PlanFreeCountry United Kingdom DeviceiPhone 6Operating System(iOS 11 My Question or Issue spotify won’t let me open my playlists, every time i click on them it comes up with an error

  • Newbie
  • Plan Free Country  United Kingdom  Device iPhone 6 Operating System (iOS 11   My Question or Issue  spotify won’t let me open my playlists, every time i click on them it...
  • lolo_cat_lady
  • Casual Listener
  • 6951 Views
  • 39 replies
  • 23 likes
  • 6951 Views
  • 39 replies
  • 23 likes

logging in

A friend of mine has logged into her Facebook on my mobile and I can no longer access my account via Facebook. I have deleted her Facebook from my phone but it still keeps trying to connect to her Spotify, despite her not having one.

  • Newbie
  • A friend of mine has logged into her Facebook on my mobile and I can no longer access my account via Facebook. I have deleted her Facebook from my phone but it still keeps trying to connect to her Sp...
  • OliviaSS
  • Music Fan
  • 761 Views
  • 1 replies
  • 0 likes
  • 761 Views
  • 1 replies
  • 0 likes

Playlist syncing issue

PlanPremiumCountrycanada Device(iPhone 7 / new ipad / PC)Operating System(iOS 10,Windows 10,etc.) My Question or Issue I started with a playlist on my iphone 7 and had download turned on and had about 300 songs on this playlist. i then used my ipad a...

  • Newbie
  • Plan Premium Country canada  Device (iPhone 7 / new ipad / PC) Operating System (iOS 10,Windows 10,etc.)   My Question or Issue  I started with a playlist on my iphone 7 and ...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Solved!! download library

PlanPremiumCountry DeviceIphone SEOperating Systemios 9.3.3 My Question or Issue How do I download my library at one and once it is downloaded can it all be removed? I am travelling somewhere where I do not have an internet connection for 2 weeks and...

  • Casual Listener
  • Plan Premium Country   Device Iphone SE Operating System ios 9.3.3   My Question or Issue   How do I download my library at one and once it is downloaded can it all be remov...
  • OliviaSS
  • Music Fan
  • 4244 Views
  • 6 replies
  • 0 likes
  • 4244 Views
  • 6 replies
  • 0 likes

Carplay no longer works, cannot browse but can start on phone

PlanPremiumCountry USADevice iPhone 7+ w/ ios 11.4 My Question or Issue Carplay was fine this morning, but no longer works on my drive home. When I access spotify on the headunit, I get a "carplay is not available with this version of spotify", altho...

  • Casual Listener
  • Plan Premium Country  USA Device   iPhone 7+ w/ ios 11.4   My Question or Issue  Carplay was fine this morning, but no longer works on my drive home. When I access spotif...
  • felipemarconcin
  • Newbie
  • 2171 Views
  • 11 replies
  • 1 likes
  • 2171 Views
  • 11 replies
  • 1 likes

new update is messed up

So I'm honestly so mad right now because since this new update, I can't see my own profile, who I'm following, who's following me, can't search up people and click on their profile w/o it coming up with the "Spotify can't open this type of link on th...

  • Casual Listener
  • So I'm honestly so mad right now because since this new update, I can't see my own profile, who I'm following, who's following me, can't search up people and click on their profile w/o it coming up w...
  • 956 Views
  • 0 replies
  • 0 likes
  • 956 Views
  • 0 replies
  • 0 likes

Spotify won’t play any playlists.

I’ve been trying to play my playlists (on mobile), but whenever I try to open them, a “Couldn’t open link” message appears. This also happens when I try to play playlists created by Spotify. I tried logging out, deleting the app, and restarting my ph...

  • Casual Listener
  • I’ve been trying to play my playlists (on mobile), but whenever I try to open them, a “Couldn’t open link” message appears. This also happens when I try to play playlists created by Spotify. I tried ...
  • _Kaleidoscope_
  • Casual Listener
  • 2989 Views
  • 36 replies
  • 23 likes
  • 2989 Views
  • 36 replies
  • 23 likes

Spotify takes all the space on iphone

I am using Spotify Premium and since I buyed the subscription it drives me crazy on my iphone.I conntacted support many times but they can't help me. I saw similar topics on this forum even from 2012! The case is Spotify takes all the space. I am a p...

  • Casual Listener
  • I am using Spotify Premium and since I buyed the subscription it drives me crazy on my iphone. I conntacted support many times but they can't help me.   I saw similar topics on this forum eve...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Solved!! We're sorry, but this version of Spotify doesn't support CarPlay

So I was just driving along the road in my car which supports Apple CarPlay. My Spotify was working completely fine, and then completely out of the blue (no updates or anything) my Spotify stops working and when I click on the part that says "Spotify...

  • Music Fan
  • So I was just driving along the road in my car which supports Apple CarPlay. My Spotify was working completely fine, and then completely out of the blue (no updates or anything) my Spotify stops work...
  • JamieBFC
  • Music Fan
  • 3032 Views
  • 3 replies
  • 1 likes
  • Car Play
    Connect
    iOS
    music
  • 3032 Views
  • 3 replies
  • 1 likes

Daily mix

PlanPremiumIsrael Device(iPhone 7Operating System(iOS 10 and up Stopped receiving daily mixes after the 6th one..?? Why is that?Thanks

  • Regular
  • Plan Premium Israel    Device (iPhone 7 Operating System (iOS 10 and up   Stopped receiving daily mixes after the 6th one..?? Why is that? Thanks  
  • Loxer
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes