Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70928 Views
  • 16 replies
  • 37 likes
  • 70928 Views
  • 16 replies
  • 37 likes

Solved!! ?

I can’t find my friends or see my profile on the new Spotify update

  • Casual Listener
  • I can’t find my friends or see my profile on the new Spotify update
  • Loxer
  • Community Legend
  • 1720 Views
  • 3 replies
  • 1 likes
  • 1720 Views
  • 3 replies
  • 1 likes

Album isn't playing

Hi, I'm trying to play this album: spotify:album:7aAmsHb7JQTHJDt6ekCUHAbut it won't play. It shows up on my laptop but not on my ipad, and won't play on either. Any idea why? Thanks in advance!

  • Newbie
  • Hi,   I'm trying to play this album: spotify:album:7aAmsHb7JQTHJDt6ekCUHA but it won't play. It shows up on my laptop but not on my ipad, and won't play on either. Any idea why?   ...
  • Loxer
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Pausing

My music keeps pausing randomly, sometimes it’s when I go into another app and other times when my phone is locked? I have tried logging out but I didn’t work

  • Newbie
  • My music keeps pausing randomly, sometimes it’s when I go into another app and other times when my phone is locked? I have tried logging out but I didn’t work 
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Most of Saved Music gone/Cannot search for other users

Hello, Im a free user and when I went onto spotify on mobile with the new update I noticed that all but 273 of my saved songs were gone. Also I can’t search for other spotify users anymore. Is there any reason for this? And how can I restore my music...

  • Newbie
  • Hello, Im a free user and when I went onto spotify on mobile with the new update I noticed that all but 273 of my saved songs were gone. Also I can’t search for other spotify users anymore. Is there ...
  • Maxim
  • Spotify Star
  • 757 Views
  • 1 replies
  • 1 likes
  • 757 Views
  • 1 replies
  • 1 likes

Solved!! radio disappeared from iPhone app but not macbook app?

spotify app on my iphone updated to the latest version... and now there is is no radio on the menu, or option to create radio from an artist, song, etc... but it is however still showing up on my macbook spotify app - . Any ideas on how to fix this?

  • Casual Listener
  • spotify app on my iphone updated to the latest version... and now there is is no radio on the menu, or option to create radio from an artist, song, etc... but it is however still showing up...
  • rd805
  • Casual Listener
  • 1518 Views
  • 6 replies
  • 1 likes
  • 1518 Views
  • 6 replies
  • 1 likes

Editing Playlists

Is there any way you can move and rearrange your songs on your playlists with this new update? Was really diggin this update until I ran into this dilemma.

  • Regular
  • Is there any way you can move and rearrange your songs on your playlists with this new update? Was really diggin this update until I ran into this dilemma.
  • deagz97
  • Regular
  • 656 Views
  • 4 replies
  • 0 likes
  • 656 Views
  • 4 replies
  • 0 likes

Delete Favourite Songs playlist

I have the most recent version of Spotify( very good!) and would like to delete the imposed Favorite Songs playlist please via IOS. eg-I love Whiter Shade of Pale and The Nutcracker Ballet--but they hardly bled together do they_eh? Please can you tel...

  • Regular
  • I have the most recent version of Spotify( very good!) and would like to delete the imposed Favorite Songs playlist please via IOS. eg-I love Whiter Shade of Pale and The Nutcracker Ballet--but they ...
  • songassistant
  • Composer
  • 7531 Views
  • 1 replies
  • 3 likes
  • 7531 Views
  • 1 replies
  • 3 likes

Radio in iOS

Hello Community!Can someone tell me where I can find the radio option in the current iOS app version? I can‘t find it anymore...Thanks!

  • Casual Listener
  • Hello Community! Can someone tell me where I can find the radio option in the current iOS app version? I can‘t find it anymore... Thanks!
  • lg-zhk_k467zl
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Songs keep skipping and pausing randomly

Myself and a lot of my friends have experienced a similar issue recently, but related to Spotify Connect.I've had this issues connecting from both my iPhone 7 iOS 11.3, MacBook Pro (OSX Sierra) connecting to my Samsung R1 speaker and also my Sonos Sy...

  • Newbie
  • Myself and a lot of my friends have experienced a similar issue recently, but related to Spotify Connect. I've had this issues connecting from both my iPhone 7 iOS 11.3, MacBook Pro (OSX Sierra...
  • Jack
  • Roadie
  • 2507 Views
  • 3 replies
  • 1 likes
  • 2507 Views
  • 3 replies
  • 1 likes

Username listed as string of numbers on iPhone when connected with Facebook

Hello. I am connected to my Spotify student premium account via Facebook sign-on. However, my username on my iPhone app is something like "1243756321." This makes it awkward to share playlists and tracks. Anyone have a similar problem? I tried changi...

  • Casual Listener
  • Hello. I am connected to my Spotify student premium account via Facebook sign-on. However, my username on my iPhone app is something like "1243756321." This makes it awkward to share playlists and tr...
  • MattSuda
  • Spotify Star
  • 785 Views
  • 3 replies
  • 0 likes
  • 785 Views
  • 3 replies
  • 0 likes

Mobile app update: can’t search for friends/people anymore?

I wanted to add a friend but with the latest update, I can only search for music/artists/podcasts but not for people... doesn’t anyone know how I can do that? I don’t even see my followers anymore so I couldn’t find my friend through other friends pr...

  • Regular
  • I wanted to add a friend but with the latest update, I can only search for music/artists/podcasts but not for people... doesn’t anyone know how I can do that? I don’t even see my followers anymore so...
  • Maxim
  • Spotify Star
  • 3240 Views
  • 1 replies
  • 4 likes
  • 3240 Views
  • 1 replies
  • 4 likes

Deleted songs since update

ALL of my songs have been deleted since this new update, except for one playlist. I’m beyond furious since I’ve had an account with you guys since middle school. Any help on getting them all back??

  • Newbie
  • ALL of my songs have been deleted since this new update, except for one playlist. I’m beyond furious since I’ve had an account with you guys since middle school. Any help on getting them all back??
  • Maxim
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

PROBLEM WITH AN IPOD

Hi! I have a problem with my iPod, iOS 6.1.6. I've already dowloaded the app with an older version form iTunes, but everything goes wrong when i try to listen my music (already on a downloaded playlist). I don't know why when i go to Offline mode, th...

  • Newbie
  • Hi! I have a problem with my iPod, iOS 6.1.6.   I've already dowloaded the app with an older version form iTunes, but everything goes wrong when i try to listen my music (already on a download...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes

New update

So the new Spotify update just came out and I don’t like it. I carnt evan shuffle play all my music. If ther a way to go back on an update help would be greatly appreciated

  • Casual Listener
  • So the new Spotify update just came out and I don’t like it. I carnt evan shuffle play all my music. If ther a way to go back on an update help would be greatly appreciated 
  • Maxim
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

I don’t have the new update

Hello.Everyone is talking about the new update of Spotify but for some reason I still have the old version. I updated my phone (iPhone 6s) to IOS 11.3.1 (because that is the latest update on my phone) and I updated the app of Spotify but I still have...

  • Casual Listener
  • Hello. Everyone is talking about the new update of Spotify but for some reason I still have the old version. I updated my phone (iPhone 6s) to IOS 11.3.1 (because that is the latest update on my pho...
  • Maxim
  • Spotify Star
  • 1710 Views
  • 5 replies
  • 0 likes
  • 1710 Views
  • 5 replies
  • 0 likes

Songs stop playing after whataspp audio message

Hello,after upgrade my iPhone X to 11.3 version I see the following problem: While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on a audio message, after the message the song doesn't start aut...

  • Newbie
  • Hello, after upgrade my iPhone X to 11.3 version I see the following problem:   While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on...
  • -2iilwct_ud9a
  • Newbie
  • 6370 Views
  • 6 replies
  • 7 likes
  • 6370 Views
  • 6 replies
  • 7 likes

Can’t download song into my iPhone

Please help me, I’m so frustrated!I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too on my phone, and this is what I get.

5C0C9A44-BB2A-46B2-9500-D5ABEDAB2E27.png FE5F0035-0886-4830-B2DC-7E7D4DC835F8.png
  • Newbie
  •     Please help me, I’m so frustrated! I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too on...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

No Rearranging?

In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in stone like this.

  • Newbie
  • In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in sto...
  • 370 Views
  • 0 replies
  • 1 likes
  • 370 Views
  • 0 replies
  • 1 likes

bestofkt9

I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.

  • Casual Listener
  • I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.
  • ei-8mb_u1w3z8
  • Casual Listener
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes