Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62585 Views
  • 16 replies
  • 37 likes
  • 62585 Views
  • 16 replies
  • 37 likes

Superuser Contribution How To Disable Queue permanentlly

Hi ..How can i disable this queue ? ... permanetlly ...i do not like to see what you've prepared for me ...i do not like to keep the queue listi do not like queue be a persistent list ...I do not like someone putting things into my queueI would like ...

  • Regular
  • Hi .. How can i disable this queue ? ... permanetlly ... i do not like to see what you've prepared for me ... i do not like  to keep the queue list i do not like queue be a persistent list...
  • JulianA_Bogota
  • Roadie
  • 8890 Views
  • 1 replies
  • 12 likes
  • 8890 Views
  • 1 replies
  • 12 likes

Superuser Contribution Skips songs in up next

I have an iPhone 6s on iOS 11 with the newest version of Spotify. I have an issue where I listen to songs in a playlist and it randomly skips certain songs that were listed to play in up next. In the up next list these songs are always listed in a di...

  • Newbie
  • I have an iPhone 6s on iOS 11 with the newest version of Spotify.  I have an issue where I listen to songs in a playlist and it randomly skips certain songs that were listed to play in up next. ...
  • JulianA_Bogota
  • Roadie
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable continue playing after playlist has finished

Hi Mucis Tribe, For some - but not all - of my playlist, I'd like Spotify to stop playing because the playlist has a definete time and end. Is this a feature that can be switche on/off per playlist? If not, is there anotehr way to make Spotiify stop ...

  • Newbie
  • Hi Mucis Tribe,   For some - but not all - of my playlist, I'd like Spotify to stop playing because the playlist has a definete time and end. Is this a feature that can be switche on/off per p...
  • JulianA_Bogota
  • Roadie
  • 14714 Views
  • 1 replies
  • 0 likes
  • 14714 Views
  • 1 replies
  • 0 likes

La app en mi iOS me rechaza el plan familiar

Hola, yo cuento hace varios meses con Spotify Premium pero a todo el plan familiar se le desactivó la cuenta premium debido a un pago atrasado. El mismo ya se realizó pero aún me sigue apareciendo como si fuera un usurario no premium cuando en realid...

  • Newbie
  • Hola, yo cuento hace varios meses con Spotify Premium pero a todo el plan familiar se le desactivó la cuenta premium debido a un pago atrasado. El mismo ya se realizó pero aún me sigue apareciendo co...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

show album covers on car screen

hi,since the last three releases of spotify i can not see the covers and song information on my car screen - only "spotify" is shown.previously i could see album covers, song name and song length - i really miss that !car: volvo xc60 2016spotify runn...

  • Newbie
  • hi, since the last three releases of spotify i can not see the covers and song information on my car screen - only "spotify" is shown. previously i could see album covers, song name and song length...
  • flavouric
  • Casual Listener
  • 13060 Views
  • 14 replies
  • 4 likes
  • 13060 Views
  • 14 replies
  • 4 likes

Spotify crashes when scrolling downloaded songs HELP!!

Hello, so my spotify app on ios 11.3 will crash whenever i try to go anywhere pass B. This happened before but somehow was fixed and now it’s acting up again and I really need help. It literally worked perfectly this morning and then started acting u...

  • Newbie
  • Hello, so my spotify app on ios 11.3 will crash whenever i try to go anywhere pass B.  This happened before but somehow was fixed and now it’s acting up again and I really need help.  It li...
  • 503 Views
  • 0 replies
  • 0 likes
  • 503 Views
  • 0 replies
  • 0 likes

All playlists disappeared.

Hello, Recently all of my playlists disappeared completely. I had multiple playlists that included years of compiled music. These included: Strictly EDMSnowboardingHardChill Any help would be appreciated.

  • Casual Listener
  • Hello,   Recently all of my playlists disappeared completely. I had multiple playlists that included years of compiled music. These included:   Strictly EDM Snowboarding Hard Chill ...
  • 0rangeJuice
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Battery drain while using spotify connect

I am using spotify connect functionality a lot. 10 hours and above of continuous playing is nothing special. I don't know if this particular information is useful, but the "wi-fi speaker" I am using is Yamaha R-N500 amplifier - Spotify integration on...

  • Casual Listener
  • I am using spotify connect functionality a lot. 10 hours and above of continuous playing is nothing special. I don't know if this particular information is useful, but the "wi-fi speaker" I am u...
  • mbgtka
  • Casual Listener
  • 3543 Views
  • 3 replies
  • 2 likes
  • battery drain
    Battery performance
    Bug iOS
    Bug iPhone
    Spotify Connect Volume Control
  • 3543 Views
  • 3 replies
  • 2 likes

Solved!! "Show this code to a friend" won't stop showing up !!!!

Can someone please help me. When im on the app whenever I click the three dots to add a song to my playlist or whatever it constantly keeps telling me "show this code to a friend" etc etc can someone please tell me how to stop it ??? Because I don't ...

  • Regular
  • Can someone please help me. When im on the app whenever I click the three dots to add a song to my playlist or whatever it constantly keeps telling me "show this code to a friend" etc etc can someone...
  • Guitargoddess
  • Newbie
  • 5522 Views
  • 29 replies
  • 5 likes
  • 5522 Views
  • 29 replies
  • 5 likes

Sister’s music scrobbling to my account

Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm from both my laptop and my phone. However, this past ...

  • Newbie
  • Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm fr...
  • Bethany_Dawn
  • Community Legend
  • 862 Views
  • 1 replies
  • 0 likes
  • Account
    devices
    last.fm
    listening
    scrobbles
    scrobbling
  • 862 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music volume changes when switching apps

When in Spotify or the iPhone menu (6s, most recent update), music is loud. If another app is opened (which happens a lot because I'm not just using my phone for music), the volume drops until the app or main iPhone screen is open. This is really ann...

  • Newbie
  • When in Spotify or the iPhone menu (6s, most recent update), music is loud. If another app is opened (which happens a lot because I'm not just using my phone for music), the volume drops until the ap...
  • Jaush
  • Casual Listener
  • 51465 Views
  • 9 replies
  • 8 likes
  • 51465 Views
  • 9 replies
  • 8 likes

sad excuse of a shuffle mode

Hi all, i want to point out that your shuffle algorithm is not only "not perfect" but in comparison to most other programs it is just not there. I do have playlists of 16 songs, around 500 songs oder 3k songs. If i start one of them with shuffle the ...

  • Newbie
  • Hi all,   i want to point out that your shuffle algorithm is not only "not perfect" but in comparison to most other programs it is just not there.   I do have playlists of 16 songs...
  • 524 Views
  • 0 replies
  • 1 likes
  • 524 Views
  • 0 replies
  • 1 likes

Album images not showing

None of the album images show when I use Spotify on my MacBook (but does on my iPhone). I'm using macOS High Sierra (version 10.13.1) and up to date on Spotify download. I've had this problem for a long while and whereas it doesnt really cause me iss...

  • Newbie
  • None of the album images show when I use Spotify on my MacBook (but does on my iPhone).  I'm using macOS High Sierra (version 10.13.1) and up to date on Spotify download.  I've had this pro...
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes

Solved!! iPod 6th Gen will NOT connect to Spotify.

I just received the new iPod nano (6th gen) today and along with I got a spotify gift card... When I went to connect my iPod to Spotify it simply would not connect. I know I can connect nanos with spotify because I have done it before. I have restore...

  • Casual Listener
  • I just received the new iPod nano (6th gen) today and along with I got a spotify gift card... When I went to connect my iPod to Spotify it simply would not connect. I know I can connect nanos with sp...
  • Spotti1995
  • Newbie
  • 13286 Views
  • 33 replies
  • 0 likes
  • 13286 Views
  • 33 replies
  • 0 likes

Chromecast Audio, spotify and Iphone problem.

Hello! I have a Chromecast audio and I´ve been trying all kinds of stuff to get it connected. I already contact my internet service provider and the router it is supposed to be fine. The only way to detect chromecast in my iphone / ipad is to sign in...

  • Newbie
  • Hello! I have a Chromecast audio and I´ve been trying all kinds of stuff to get it connected. I already contact my internet service provider and the router it is supposed to be fine. The only way to ...
  • sbs_play
  • Newbie
  • 2209 Views
  • 1 replies
  • 0 likes
  • 2209 Views
  • 1 replies
  • 0 likes

Spotify keeps skipping and stopping with headphones

Recently my Spotify has been randomly skipping forwards , pausing and enabling Siri but this only happens when using headphones. It happens with all songs , both on WiFi and off and I’m a premium user so please help!

  • Casual Listener
  • Recently my Spotify has been randomly skipping forwards , pausing and enabling Siri but this only happens when using headphones. It happens with all songs , both on WiFi and off and I’m a premium use...
  • tennisbold
  • Music Fan
  • 77698 Views
  • 7 replies
  • 19 likes
  • 77698 Views
  • 7 replies
  • 19 likes

Solved!! Spotify on Iphone X

Hello, I bought an Iphone X a few days ago. The problem i'm having is that I put play on the music on Spotify and then I want to listen a voice note on Whatsapp. So, the music that is playing cuts (normal), but then, when the voice note ends, the mus...

  • Newbie
  • Hello, I bought an Iphone X a few days ago. The problem i'm having is that I put play on the music on Spotify and then I want to listen a voice note on Whatsapp. So, the music that is playing cuts (n...
  • user-removed
  • Not applicable
  • 2452 Views
  • 1 replies
  • 0 likes
  • 2452 Views
  • 1 replies
  • 0 likes

Solved!! Log in buttom does not respond in ios 11

After I downloaded the app in my iphone 6 (ios 11), it stuck on the Welcome page.I tried both create account and log in buttom, didn't respond in anytime.Till now, I cant see the row to let me enter username and passwordPlease help

  • Newbie
  • After I downloaded the app in my iphone 6 (ios 11), it stuck on the Welcome page. I tried both create account and log in buttom, didn't respond in anytime. Till now, I cant see the row to let me en...
  • user-removed
  • Not applicable
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes