Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 57843 Views
  • 16 replies
  • 36 likes
  • 57843 Views
  • 16 replies
  • 36 likes

Local files added to a playlist, on iPhone issue

So I've added local files from my itunes into a created playlist in spotify (on my computer). However, when I want to play the playlist on my phone using the spotify app, it only includes music I have directly searched for from spotify, not including...

  • Casual Listener
  • So I've added local files from my itunes into a created playlist in spotify (on my computer). However, when I want to play the playlist on my phone using the spotify app, it only includes music I hav...
  • neonnate
  • Casual Listener
  • 519 Views
  • 3 replies
  • 0 likes
  • 519 Views
  • 3 replies
  • 0 likes

No play queue in iOS

This makes me so mad. There’s a queue play button on the app, but whenever I tap it, it doesn’t work at all.

  • Regular
  • This makes me so mad. There’s a queue play button on the app, but whenever I tap it, it doesn’t work at all.
  • Obataborsi
  • Newbie
  • 1410 Views
  • 16 replies
  • 0 likes
  • 1410 Views
  • 16 replies
  • 0 likes

Shuffle on downloaded songs

My shuffle is only playing songs that I have recently downloaded. The songs in my library won’t play songs that I downloaded on shuffle from a long time ago unless I go click on them.

  • Newbie
  • My shuffle is only playing songs that I have recently downloaded. The songs in my library won’t play songs that I downloaded on shuffle from a long time ago unless I go click on them. 
  • AlexGlasgow1003
  • Newbie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Option to prevent repeats in radio.

I just can't find a solution to this. Every time i start up spotify, the repeat 1 button is clicked on. I click it off, and it plays fine until i stop using it, and restart later. This happens if i'm using my headphones or bluetooth in the car. Very ...

  • Casual Listener
  • I just can't find a solution to this.  Every time i start up spotify, the repeat 1 button is clicked on.  I click it off, and it plays fine until i stop using it, and restart later.  T...
  • Beemerjoe
  • Casual Listener
  • 753 Views
  • 2 replies
  • 0 likes
  • 753 Views
  • 2 replies
  • 0 likes

Solved!! spotify for iphone 4 / ios 7

hi. i know this seems to be an ongoing topic, but i can't seem to figure it out. i have spotify premium and when i try to install the app on my iphone 4 with ios 7 it keeps telling me that i need at least ios 8, which my phone won't let me update to....

  • Regular
  • hi. i know this seems to be an ongoing topic, but i can't seem to figure it out. i have spotify premium and when i try to install the app on my iphone 4 with ios 7 it keeps telling me that i need at ...
  • tina44
  • Regular
  • 183206 Views
  • 21 replies
  • 6 likes
  • 183206 Views
  • 21 replies
  • 6 likes

Solved!! SoundHound no longer adding to the SoundHound playlist

In looking at my SoundHound history, I can see that SoundHound lost the ability to send a song to the SoundHound playlist earlier this month. It worked on Feb 1, and started failing on Feb 4. I changed no settings in either SoundHound or Spotify at t...

  • Regular
  • In looking at my SoundHound history, I can see that SoundHound lost the ability to send a song to the SoundHound playlist earlier this month. It worked on Feb 1, and started failing on Feb 4. I chang...
  • tauym209
  • Newbie
  • 26575 Views
  • 24 replies
  • 5 likes
  • 26575 Views
  • 24 replies
  • 5 likes

Playlist/Recommended Songs question -Premium account

When I get to the end of a playlist the recommended songs start playing. That’s fine and I enjoy that at times. But I noticed you can’t skip back to the previous song on your playlist once Spotify starts playing songs from their recommended playlist....

  • Newbie
  • When I get to the end of a playlist the recommended songs start playing. That’s fine and I enjoy that at times. But I noticed you can’t skip back to the previous song on your playlist once Spotify st...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Random song (never heard) starts automatically

spotify starts automatically and casually songs of a spanish author (Jeylo free), never heard and not present in my playlists. this happens independently if a song is playing or not. Please help me, This problem makes spotify useless. Thank you

  • Casual Listener
  • spotify starts automatically and casually songs of a spanish author (Jeylo free), never heard and not present in my playlists. this happens independently if a song is playing or not.&n...
  • Sabbad
  • Newbie
  • 1238 Views
  • 4 replies
  • 0 likes
  • 1238 Views
  • 4 replies
  • 0 likes

Offline Scrobbling

Has this now been implemented? I listen to my downloaded songs on my iPod Touch at work although I do not connect to any WiFi connection whilst doing so. I've noticed recently that these songs now show in my Last.FM with the correct timestamp that I ...

  • Music Fan
  • Has this now been implemented?   I listen to my downloaded songs on my iPod Touch at work although I do not connect to any WiFi connection whilst doing so.  I've noticed recently that the...
  • Hallate
  • Newbie
  • 2647 Views
  • 2 replies
  • 2 likes
  • 2647 Views
  • 2 replies
  • 2 likes

Sua biblioteca sumiu

O último campo no Spotify "sua biblioteca" onde aparece artistas álbuns etc.. sumiu e agora fica somente "suas playlists" no Spotify domeu irmão está normal somente nomeu ficou assim alguemsabe como corrigir isso ? Já reinstalei e nada de voltar

  • Casual Listener
  • O último campo no Spotify "sua biblioteca" onde aparece artistas álbuns etc.. sumiu e agora fica somente "suas playlists" no Spotify do meu irmão está normal somente no meu ficou assim alguem sabe...
  • Bittencourt
  • Spotify Star
  • 2832 Views
  • 5 replies
  • 0 likes
  • 2832 Views
  • 5 replies
  • 0 likes

Spotify stops playing on iPhone when lock screen kicks on

This just started today. When my lock screen enables, spotify quits playing in my truck. If I unlock my phone and bring Spotify back up it plays again but stops again when the phone locks. Perhaps related to the most recent update?

  • Casual Listener
  • This just started today. When my lock screen enables, spotify quits playing in my truck. If I unlock my phone and bring Spotify back up it plays again but stops again when the phone locks.  &nb...
  • lkirkland625
  • Casual Listener
  • 36260 Views
  • 2 replies
  • 4 likes
  • 36260 Views
  • 2 replies
  • 4 likes

Problem to get the premium account on Iphone

Hi,I just subscribe for the premium access through my desktop (spotify website). I updated my app on my mobile and tried to be connected by email + PIN and Facebook. Both way to access remain me with the Free access.Any tips or procedure to get the P...

  • Newbie
  • Hi, I just subscribe for the premium access through my desktop (spotify website). I updated my app on my mobile and tried to be connected by email + PIN and Facebook. Both way to access remain ...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Spotify for the iPad Pro 10.5 is using the iPhone interface

Hi! I’m a new iPad Pro user, and I have noticed that the Spotify interface is incompatible with the 10.5 inch iPad Pro display, cause the app is using the iPhone interface, but upscaled. Since the 10.5 inch iPad Pro isn’t a “new device” anymore, do y...

  • Regular
  • Hi! I’m a new iPad Pro user, and I have noticed that the Spotify interface is incompatible with the 10.5 inch iPad Pro display, cause the app is using the iPhone interface, but up...
  • Whynotsky
  • Newbie
  • 625 Views
  • 1 replies
  • 2 likes
  • 625 Views
  • 1 replies
  • 2 likes

Solved!! iOS 11 Local Files Play as if on Fast Forward using Carplay

Basically the title but I use Spotify now as my soul music player on my tablet, phone, and PC. I've transfered all my music over to my Spotify library at this point on all three platforms. I have zero issues playing any of my local files or streaming...

  • Casual Listener
  • Basically the title but I use Spotify now as my soul music player on my tablet, phone, and PC. I've transfered all my music over to my Spotify library at this point on all three platforms. I have zer...
  • William-Vogel
  • Casual Listener
  • 1604 Views
  • 1 replies
  • 0 likes
  • 1604 Views
  • 1 replies
  • 0 likes

Get app support unavailable when trying to link Spotify/Alexa from iphone7+, can it be corrected?

We jusy got an Alexa, and can't connect spotify to it. Keep getting "app support unavailable." Are we missing something obvious, or is there some secret way to connect the phone and Alexa?

  • Casual Listener
  • We jusy got an Alexa, and can't connect spotify to it. Keep getting "app support unavailable." Are we missing something obvious, or is there some secret way to connect the phone and Alexa?
  • notanonym
  • Newbie
  • 13394 Views
  • 5 replies
  • 1 likes
  • 13394 Views
  • 5 replies
  • 1 likes

How to unlink pc local files from ios

Hi,I have been using spotify for a while but recently I have run into an issue which is absolutely **bleep** ridiculous to the point where I'm thinking of just deleting spotify. I have spotify on my pc and the local files on my pc got linked to my li...

  • Newbie
  • Hi, I have been using spotify for a while but recently I have run into an issue which is absolutely **bleep** ridiculous to the point where I'm thinking of just deleting spotify. I have spotify...
  • 511 Views
  • 0 replies
  • 0 likes
  • 511 Views
  • 0 replies
  • 0 likes

Spotify abroad

A while back i was traelling around asia and unfortunately i lost my credit card thus i couldnt pay the premium suscription no longer. now im back home and ive got this login failed that goes ¨you can only use spotify abroadfor 14 days¨. anyone´s got...

  • Newbie
  • A while back i was traelling around asia and unfortunately i lost my credit card thus i couldnt pay the premium suscription no longer. now im back home and ive got this login failed that goes ¨y...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Solved!! Why can I only have 3333 songs offline on one device?

*If you don't want to read the full story, skip to the three stars at the bottom*Hello everyone!I would like an explanation to why I can only have 3333 songs offline on one device?The main reason why I use and pay for Spotify is just to have songs of...

  • Newbie
  • *If you don't want to read the full story, skip to the three stars at the bottom* Hello everyone! I would like an explanation to why I can only have 3333 songs offline on one device? The main re...
  • alcedinea
  • Regular
  • 9302 Views
  • 5 replies
  • 11 likes
  • 9302 Views
  • 5 replies
  • 11 likes

Solved!! Importing local music

Hi everyone,I have successfully imported my local music into Spotify, but there's something I don't understand yet. If this is called "Importing", then why does Spotify delete the song if I delete it from the stock Music app? Shouldn't it physically ...

  • Music Fan
  • Hi everyone, I have successfully imported my local music into Spotify, but there's something I don't understand yet.   If this is called "Importing", then why does Spotify delete the song if ...
  • Swanny
  • Community Legend
  • 1087 Views
  • 1 replies
  • 0 likes
  • 1087 Views
  • 1 replies
  • 0 likes

Cover Art.

Whenever I play a new song or a song I haven’t listened to, the cover Art does not appear even though it is updated to the latest version on my Iphone

  • Newbie
  • Whenever I play a new song or a song I haven’t listened to, the cover Art does not appear even though it is updated to the latest version on my Iphone
  • Swanny
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes