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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73313 Views
  • 16 replies
  • 37 likes
  • 73313 Views
  • 16 replies
  • 37 likes

All my playlists disappeared

Went on like normal today but all my custom playlists are gone, talking about 30 separate playlists, and only about 7 generic playlists that I have never seen before are there. Can't recover them because I never deleted them... SOS

  • Newbie
  • Went on like normal today but all my custom playlists are gone, talking about 30 separate playlists, and only about 7 generic playlists that I have never seen before are there. Can't recover them bec...
  • jsannn
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

New Feature/Update?

I saw on one specific song that they have a full background instead of the usual small square album image? Is this a new feature because this is pretty nice.This is not typical from the square album cover. Image by itself. When this song is played, i...

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  • Newbie
  • I saw on one specific song that they have a full background instead of the usual small square album image? Is this a new feature because this is pretty nice. This is not typical from the square al...
  • 767 Views
  • 0 replies
  • 0 likes
  • 767 Views
  • 0 replies
  • 0 likes

Albums won't stop shuffling

Even when I grey out the shuffle button on my iPhone, Spotify albums keep shuffling. Anyone have any solutions for this?

  • Casual Listener
  • Even when I grey out the shuffle button on my iPhone, Spotify albums keep shuffling. Anyone have any solutions for this?
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Edit shared playlist - not possible

Hi, updated my account to a family account and shared (via WhatsApp) dedicated playlists with family members to their account. Unfortunately it is not possible to edit the imported playlist furthermore. It us just a static list ;-(. They cannot add f...

  • Casual Listener
  • Hi,   updated my account to a family account and shared (via WhatsApp) dedicated playlists with family members to their account. Unfortunately it is not possible to edit the imported play...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

I can't make my Spotify playlists secret

Hi! I have a problem. I've been trying to make a few playlists secret on my IOS device, but I can't seem to make them private, well the option is there to make the playlist secret, and when I do it says that it's secret. But if i go into the playlist...

  • Newbie
  • Hi! I have a problem. I've been trying to make a few playlists secret on my IOS device, but I can't seem to make them private, well the option is there to make the playlist secret, and when I do it s...
  • 549 Views
  • 0 replies
  • 0 likes
  • 549 Views
  • 0 replies
  • 0 likes

Solved!! Cannot renew Spotify premium with iTunes money

I have been trying to figure out how to get premium renewed for about two weeks and cannot figure out how to renew with the iTunes money like I've been able to do previously… Can anyone help me?

  • Casual Listener
  • I have been trying to figure out how to get premium renewed for about two weeks and cannot figure out how to renew with the iTunes money like I've been able to do previously… Can anyone help me?
  • glitter4ever002
  • Newbie
  • 24985 Views
  • 5 replies
  • 0 likes
  • 24985 Views
  • 5 replies
  • 0 likes

Abroad Error Even tho I’m not abroad

Hello y’all. I’m experiencing this problem, that I can’t log into my NEW Spotify account at all. On the website it’s working fine. But each time I’m using the app on the iPhone, it’s telling me “You can only use Spotify abroad for 14 days“. Now here ...

  • Newbie
  • Hello y’all.   I’m experiencing this problem, that I can’t log into my NEW Spotify account at all. On the website it’s working fine. But each time I’m using the app on the iPhone, it’s telling ...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Downloads does not work in background

Hi, I was wondering if someone has the solution when the downloads in Spotify, for example a playlist, is stopped after the app become the background or even closed. I tried to solve uninstalling and installing again but it does not work. It is reall...

  • Newbie
  • Hi,   I was wondering if someone has the solution when the downloads in Spotify, for example a playlist, is stopped after the app become the background or even closed. I tried to solve un...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

iPhone and Echo

I tried to listen to Spotify while I was outside of my home. It didn't work. When I got home, my Amazon Echo was playing. I had to unplug the Echo to get it to stop. Does having the Echo linked to Spotify preclude me from using Spotify with my iPhone...

  • Newbie
  • I tried to listen to Spotify while I was outside of my home. It didn't work. When I got home, my Amazon Echo was playing. I had to unplug the Echo to get it to stop. Does having the Echo linked to Sp...
  • Jple
  • Casual Listener
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

Changing music quality? Says it's not possible when listening on another device?

Hi all, I'm listening on an iPad and when I try to change music quality to extreme it says it's not possible when listening on another device? im paying premium subscription ive re installed the app ive removed all devices from my Spotify account? wh...

  • Newbie
  • Hi all, I'm listening on an iPad and when I try to change music quality to extreme it says it's not possible when listening on another device?   im paying premium subscription    i...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

used sign out everywhere & changed my password, but keeps saying the account used somewhere else?

I'm a premium user, I used the sign out everywhere button, removed all offline devices, changed my password, deleted the app from my phone and re-downloaded, and I still get the "spotify has paused because your account is being used somewhere else" m...

  • Newbie
  • I'm a premium user, I used the sign out everywhere button, removed all offline devices, changed my password, deleted the app from my phone and re-downloaded, and I still get the "spotify ha...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Offline audio quality for online streaming

Hi all, A quick question. Suppose I downloaded some songs with normal quality, but I am on WIFI with extreme quality. So when I start playing those downloaded songs under WiFi, it will play on extreme or normal? Thanks.

  • Newbie
  • Hi all,   A quick question.   Suppose I downloaded some songs with normal quality, but I am on WIFI with extreme quality. So when I start playing those downloaded songs under WiFi, it w...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Crashing

Every time I open the app it starts up then quickly crashes

  • Casual Listener
  • Every time I open the app it starts up then quickly crashes 😞
  • Helloitslani
  • Casual Listener
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Can't view play/pause/shuffle buttons on ipad with album covers

I can't view all of the buttons to play, pause, shuffle etc. when looking at album covers. I have a premium account. This is frustrating because I can't turn off shuffle. I checked but there are no updates. Suggestions? Thanks!

  • Newbie
  • I can't view all of the buttons to play, pause, shuffle etc. when looking at album covers. I have a premium account. This is frustrating because I can't turn off shuffle. I checked but there are no u...
  • karlikomkam
  • Newbie
  • 1648 Views
  • 5 replies
  • 0 likes
  • 1648 Views
  • 5 replies
  • 0 likes

iOS Beta

Hey guys - I‘m looking for the iOS - beta programm of spotify. I‘ve already send that Google Sheet and accepted the invitation from TestFlight bit I‘ve accidentally deleted the permission Is there any way to get it back ? thanks

  • Newbie
  • Hey guys - I‘m looking for the iOS - beta programm of spotify. I‘ve already send that Google Sheet and accepted the invitation from TestFlight bit I‘ve accidentally deleted the permission 😞 Is ...
  • 859 Views
  • 0 replies
  • 0 likes
  • 859 Views
  • 0 replies
  • 0 likes

Spotify not working while running on iPhone x

Hi, I recently bought an iPhone X and now when I run every 5-10 mins Spotify pauses the music, when I unpause the music does not start. I have to restart the app to listen to music again. Please help!

  • Newbie
  • Hi, I recently bought an iPhone X and now when I run every 5-10 mins Spotify pauses the music, when I unpause the music does not start. I have to restart the app to listen to music again. Please help!
  • Bethany_Dawn
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! The controls on the lock screen

I updated my iOS operating system and now whenever I have my phone in my pocket or even just pick my phone the screen randomly comes on and the display to skip/pause songs comes on and keeps getting accidentally pressed. Is there any way to turn this...

  • Casual Listener
  • I updated my iOS operating system and now whenever I have my phone in my pocket or even just pick my phone the screen randomly comes on and the display to skip/pause songs comes on and keeps getting ...
  • Bethany_Dawn
  • Community Legend
  • 7750 Views
  • 3 replies
  • 0 likes
  • 7750 Views
  • 3 replies
  • 0 likes

Spotify premium 6 month trial with Rogers stopped working.

I signed up for a plan with my fiance with Rogers and there was a free 6 month premium trial of Spotify I signed up and all was well. Worked for maybe two weeks or less and wouldn’t work anymore when I went to hit the music to play said sign up for p...

  • Newbie
  • I signed up for a plan with my fiance with Rogers and there was a free 6 month premium trial of Spotify I signed up and all was well. Worked for maybe two weeks or less and wouldn’t work anymore when...
  • user-removed
  • Not applicable
  • 772 Views
  • 1 replies
  • 0 likes
  • 772 Views
  • 1 replies
  • 0 likes

Spotify delete songs

Hi, I was listening to music in morning today, but around 30 minutes ago the app delete many songs of my device and cant found in the searcher. I reinstall the app and the trouble still going. Im connected to internet.In attatch file you can see a so...

  • Newbie
  • Hi,  I was listening to music in morning today, but around 30 minutes ago the app delete many songs of my device and cant found in the searcher. I reinstall the app and the trouble still going....
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Spotify Connect with Yamaha RX-V475 Receiver

I'm having a problem getting Spotify Connect to work with my Yamaha receiver. I've installed version 1.21 on the receiver, an RX-V475, and I'm using Spotify on my iPhone 5s. When I go to the speaker icon while a song is playing I do see the receiver ...

  • Newbie
  • I'm having a problem getting Spotify Connect to work with my Yamaha receiver. I've installed version 1.21 on the receiver, an RX-V475, and I'm using Spotify on my iPhone 5s. When I go to the speaker ...
  • imak79
  • Casual Listener
  • 24059 Views
  • 11 replies
  • 4 likes
  • 24059 Views
  • 11 replies
  • 4 likes