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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76267 Views
  • 16 replies
  • 37 likes
  • 76267 Views
  • 16 replies
  • 37 likes

My Spotify won’t connect to WiFi

Spotify won’t connect to my WiFi. When I try to go into anything but the library the three little dots pop up and don’t go away. I’m on an iPhone 5 and I’m a premium member. Eventually an error thing pops up and I try click the try again button but i...

  • Newbie
  • Spotify won’t connect to my WiFi. When I try to go into anything but the library the three little dots pop up and don’t go away. I’m on an iPhone 5 and I’m a premium member. Eventually an error thing...
  • Tiffany89
  • Newbie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Error 127

I have recently got an iPhone 10 and I have not been able to listen to music at all every time I try load anything on the app it won’t work. I have tried uninstalling the app, resetting my phone, changing my password, logging out of all accounts and ...

  • Newbie
  • I have recently got an iPhone 10 and I have not been able to listen to music at all every time I try load anything on the app it won’t work. I have tried uninstalling the app, resetting my phone, cha...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

My Downloaded Albums And Playlists are a Gone....

Everything I’ve downloaded to play offline has disappeared.... this has happened before and I don’t know why... my phone is fine and I’ve checked every troubleshoot to no avail... what’s wrong with Spotify? How do I get my downloads back? And HOW DO ...

  • Casual Listener
  • Everything I’ve downloaded to play offline has disappeared.... this has happened before and I don’t know why... my phone is fine and I’ve checked every troubleshoot to no avail... what’s wrong with S...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Accessing the queue on an iPhone

I added a couple of albums to my queue recently, and I can't access my queue to remove them. I have searched for answers, and they haven't worked. I can't click on the now playing tab and click on the three lines to access the queue because that thre...

  • Casual Listener
  • I added a couple of albums to my queue recently, and I can't access my queue to remove them. I have searched for answers, and they haven't worked. I can't click on the now playing tab and click on th...
  • ldtullak
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Premium won’t work on upgrade

I have got my new phone today and premium won’t come on. I’ve tried logging in with email and reset password but it still says I have a free subscription can someone please help x

  • Newbie
  • I have got my new phone today and premium won’t come on. I’ve tried logging in with email and reset password but it still says I have a free subscription can someone please help x
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

iPhone X ”Problem”

As most people with the iPhone X know, there are black bars in most apps at least in the start..but for some reason my Spotify won’t work properly on my iPhone X, it worked perfectly fine on my iPhone 6s..the problem is when I play music as normal an...

  • Newbie
  • As most people with the iPhone X know, there are black bars in most apps at least in the start.. but for some reason my Spotify won’t work properly on my iPhone X, it worked perfectly fine on my iPh...
  • meganrosedickey
  • Casual Listener
  • 2516 Views
  • 7 replies
  • 2 likes
  • 2516 Views
  • 7 replies
  • 2 likes

Offline?

All of the sudden my playlists aren’t downloaded and I’m getting advertisements. My account is part of my cellular package, and my provider confirmed that I’m still eligible, but still can’t download....help pls

  • Newbie
  • All of the sudden my playlists aren’t downloaded and I’m getting advertisements.  My account is part of my cellular package, and my provider confirmed that I’m still eligible, but still can’t do...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Solved!! Only works on wifi

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify does not show up under the "use cellular data for" ...

  • Regular
  • I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify ...
  • gmalone10
  • Newbie
  • 30225 Views
  • 15 replies
  • 2 likes
  • wifi
  • 30225 Views
  • 15 replies
  • 2 likes

Why does this happen?

When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

  • Regular
  • When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?    
  • Listenerr
  • Music Fan
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Can't sort Albums after reinstall

I reinstalled Spotify in order to clear up space on my phone. But now I can't sort my Albums anymore. I've tried many combinations of swiping and holding on the below screen with no success. Has this feature been removed from the latest version? All ...

IMG_1146.png
  • Visitor
  • I reinstalled Spotify in order to clear up space on my phone. But now I can't sort my Albums anymore. I've tried many combinations of swiping and holding on the below screen with no success. &n...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

iPhone 5SE glitch

Hi!So I’ve recently come across a problem where my Spotify music clusters together. I have included pictures so you can the mess it is making! I have reset my phone completely, I have deleted and re-installed he app and have logged out and logged bac...

  • Newbie
  • Hi! So I’ve recently come across a problem where my Spotify music clusters together. I have included pictures so you can the mess it is making! I have reset my phone completely, I have deleted and r...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Local Files will not Sync from Mac to iPhone

I'm currently using a Macbook Pro with the MacOS Sierra version 10.12.2 and the new iPhone X. Before the iPhone X, my Spotify had suddenly stopped transferring local files from my Macbook Pro to my phone even though I connected both to the same wi-fi...

  • Newbie
  • I'm currently using a Macbook Pro with the MacOS Sierra version 10.12.2 and the new iPhone X. Before the iPhone X, my Spotify had suddenly stopped transferring local files from my Macbook Pro to my p...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes

Hidden ads on Spotify Premium?

Hello everyone, When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

  • Regular
  • Hello everyone,  When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Spotify not working for iPhone

I had Spotify on a tablet and it worked fine, but then I recently got a new iPhone 6 and Spotify won’t let me listen to songs in my playlists. I have to click “shuffle” to listen to songs (I’m not a premium member)

  • Newbie
  • I had Spotify on a tablet and it worked fine, but then I recently got a new iPhone 6 and Spotify won’t let me listen to songs in my playlists. I have to click “shuffle” to listen to songs (I’m not a ...
  • higbystreet
  • Regular
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Downloaded albums don't show green arrow or toggle

Hi, as of November 27th, 2017, this is still not resolved (after 2 years!): Downloaded albums don't show the green arrow, and when opening such an album, the toggle for Download isn't green either.But when moving the toggle to green status, it immedi...

  • Regular
  • Hi, as of November 27th, 2017, this is still not resolved (after 2 years!):   Downloaded albums don't show the green arrow, and when opening such an album, the toggle for Download isn't g...
  • 622 Views
  • 0 replies
  • 0 likes
  • arrow
    green
    slider
    state
    Status
    toggle
  • 622 Views
  • 0 replies
  • 0 likes

Local file sync

Hi everyoneI have local files, which i would like synchonise to my iphone, newest OS. I did this long time ago, and it worked fine. Now, after defining an new playlist on my macbook i just can see the playlist name, but no songs inside the playlist. ...

  • Casual Listener
  • Hi everyone I have local files, which i would like synchonise to my iphone, newest OS. I did this long time ago, and it worked fine. Now, after defining an new playlist on my macbook i jus...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Issues playing music when connected to car

I constantly have issues playing music from my app, when connected to my car. I can't change the song unless I grab my phone. The only way to solve it is to delete the app and reinstall it. I have to do this daily since the ios upgrade to 11, its get...

  • Casual Listener
  • I constantly have issues playing music from my app, when connected to my car. I can't change the song unless I grab my phone. The only way to solve it is to delete the app and reinstall it. I have to...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Solved!! How to download the APP on a Iphone perchased in China?

I really hope someone here coud help me with my annoying problem,since i don't see anyone else asking similar things. So i have my Spotify account created in Italy,then i went to China for a while,during this time i've got a new Iphone. Since the Spo...

  • Casual Listener
  • I really hope someone here coud help me with my annoying problem,since i don't see anyone else  asking similar things.   So i have my Spotify account created in Italy,then i went to China...
  • congli2012
  • Casual Listener
  • 3019 Views
  • 2 replies
  • 0 likes
  • 3019 Views
  • 2 replies
  • 0 likes

Shuffle not working properly?

Why is it that when I bring up an artist or playlist and hit shuffle play it only plays 1 song from either and then switches to music from my Queue instead of continuing the playlist or music from the same artist? This never used to happen and now it...

  • Newbie
  • Why is it that when I bring up an artist or playlist and hit shuffle play it only plays 1 song from either and then switches to music from my Queue instead of continuing the playlist or music fr...
  • frouba
  • Casual Listener
  • 955 Views
  • 8 replies
  • 0 likes
  • 955 Views
  • 8 replies
  • 0 likes