Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 65175 Views
  • 16 replies
  • 37 likes
  • 65175 Views
  • 16 replies
  • 37 likes

kein Ton

Hi ich hab seit dieser Woche das IPhone X und leider Probleme mit Spotify, die ich davor mit meinem iPhone 7 Plus nicht hatte. Und zwar verschwindet der Ton komplett, wenn ich mir beispielsweise eine Sprahnachricht bei WhatsApp anhöre oder ein Telefo...

  • Newbie
  • Hi   ich hab seit dieser Woche das IPhone X und leider Probleme mit Spotify, die ich davor mit meinem iPhone 7 Plus nicht hatte.  Und zwar verschwindet der Ton komplett, wenn ich mir bei...
  • 858 Views
  • 0 replies
  • 0 likes
  • 858 Views
  • 0 replies
  • 0 likes

Error whenever trying to use app

Installed Bose Connect to use my headphones with and now the app refuses to load anything. Keep getting an error. I rebooted my device, uninstalled and reinstalled the app, logged back in and out, and even logged in and out of my wifi.Nothing has wor...

  • Newbie
  • Installed Bose Connect to use my headphones with and now the app refuses to load anything. Keep getting an error. I rebooted my device, uninstalled and reinstalled the app, logged back in and out, an...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

iOS 11.0.3 Spotify v8.4.25 on İPhone 5s

Hey there, since last update (yesterday) Spotify has disappeared from BMW iDrive and it is not possible to bring it back. With another Phone (older Version) everything works as it should. May you plz check this? KRThorsten

  • Regular
  • Hey there,   since last update (yesterday) Spotify has disappeared from BMW iDrive and it is not possible to bring it back. With another Phone (older Version) everything works as it should.&nb...
  • fedscott
  • Casual Listener
  • 647 Views
  • 2 replies
  • 2 likes
  • iDrive BMW iOS
  • 647 Views
  • 2 replies
  • 2 likes

Offline synchronisiert nicht bzw Downloads sind nach 1-2 tagen wieder weg

Ich nutze Spotify jetzt schon sehr langeBin eigentlich auch immer zufrieden gewesen .Nur seit ich Spotify neu installiert habe weil es ein paar Macken hatte, sind meine ganzen Downloads nach 1 bis 2 Tagen wieder weg und ich muss Alles neu auf meine S...

  • Newbie
  • Ich nutze Spotify jetzt schon sehr lange Bin eigentlich auch immer zufrieden gewesen . Nur seit ich Spotify neu installiert habe weil es ein paar Macken hatte, sind meine ganzen Downloads nach 1 bi...
  • mibra
  • Newbie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Reverse sort order of playlist?

Spotify does the Exact opposite of what I want on my iPhone. On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom without me being able to reverse the sort order. I REALLY want to ...

  • Newbie
  • Spotify does the Exact opposite of what I want on my iPhone.   On the Mac client, I can easily just sort by Added to get my latest added songs. On my spotify, I have to go to the bottom with...
  • roberthendrikse
  • Newbie
  • 6294 Views
  • 10 replies
  • 40 likes
  • 6294 Views
  • 10 replies
  • 40 likes

Spotify won't play the first two songs of an album.

(iOS Spotify) I have a playlist of over 200 albums' first songs; however, whenever I try to listen to them, the songs play for about 12 seconds before stopping. After that, they never play (even weeks later). The same thing happens if I go to the son...

  • Regular
  • (iOS Spotify) I have a playlist of over 200 albums' first songs; however, whenever I try to listen to them, the songs play for about 12 seconds before stopping. After that, they never ...
  • 775 Views
  • 0 replies
  • 0 likes
  • doesn't play
    first song issues
    Help
    Issues
    songs won't play
    sudden stopping
  • 775 Views
  • 0 replies
  • 0 likes

How do I get back 2 columns in the view?

Really cant suss out how to get back 2 columns in the view on ipad can you help? Kev

  • Regular
  • Really cant suss out how to get back 2 columns in the view on ipad can you help?   Kev
  • kevrayner
  • Regular
  • 546 Views
  • 4 replies
  • 0 likes
  • 546 Views
  • 4 replies
  • 0 likes

bluetooth spotify car

I have the iphone X with iOS 11 since Wednesday. If I use spotify in the car, it works perfectly, but when I'm called and I hang up, Spotify does not work anymore. The same goes for my bluetooth speaker at home. In both cases, he indicates that I pla...

  • Casual Listener
  • I have the iphone X with iOS 11 since Wednesday. If I use spotify in the car, it works perfectly, but when I'm called and I hang up, Spotify does not work anymore. The same goes for my bluetooth spea...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Waze banner coming up everytime i connect to bluetooth

Hi guys, ive recently deleted waze from my iphone6 but everytime spotify reconnects to bluetooth the annoying banner keeps coming up i have a premium account is there a way i can disable this?

  • Newbie
  • Hi guys, ive recently deleted waze from my iphone6 but everytime spotify reconnects to bluetooth the annoying banner keeps coming up   i have a premium account    is there a way i ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Local files to phone

Ive literally tried everything on this website to download my files to my phone, but nothign works. It won't even show up in gray. Has anyone came up with a solid solution recently when everything else has failed?

  • Newbie
  •  Ive literally tried everything on this website to download my files to my phone, but nothign works. It won't even show up in gray. Has anyone came up with a solid solution recently when everyth...
  • 211 Views
  • 0 replies
  • 1 likes
  • 211 Views
  • 0 replies
  • 1 likes

No aparecen canciones en Spotify

Hola soy nuevo en Spotify y estoy con la versión Premium gratis x 7 días. Estoy buscando una canción y no la encuentro y resulta que mi amigo la busca en su Spotify y si la encuentra. Puede ser que Spotify arroje distintos resultados de búsqueda en u...

  • Newbie
  • Hola soy nuevo en Spotify y estoy con la versión Premium gratis x 7 días. Estoy buscando una canción y no la encuentro y resulta que mi amigo la busca en su Spotify y si la encuentra. Puede ser que S...
  • esteridot
  • Newbie
  • 686 Views
  • 2 replies
  • 0 likes
  • Búsqueda de canciones
  • 686 Views
  • 2 replies
  • 0 likes

Save songs on iCloud

Hi guys, how can I save the my downloaded songs on the my iCloud Drive storage??? Because I don't won't use the iPhone storage, but put all the songs on the iCloud Drive??? Thanks

  • Newbie
  • Hi guys, how can I save the my downloaded songs on the my iCloud Drive storage??? Because I don't won't use the iPhone storage, but put all the songs on the iCloud Drive??? Thanks
  • YasserMamdouh
  • Newbie
  • 6922 Views
  • 2 replies
  • 0 likes
  • 6922 Views
  • 2 replies
  • 0 likes

IOS 11 + Bluetooth + shuffle

Hi, whenever i I have my iPhone (with iOS 11) connected to Bluetooth, it doesn’t shuffle. I hit shuffle play and it starts at the beginning of the playlist. I select a song and click the shuffle button on the bottom left corner, and it still doesn’t ...

  • Newbie
  • Hi,   whenever i I have my iPhone (with iOS 11) connected to Bluetooth, it doesn’t shuffle. I hit shuffle play and it starts at the beginning of the playlist. I select a song and click the shu...
  • patkid26
  • Newbie
  • 1722 Views
  • 4 replies
  • 12 likes
  • 1722 Views
  • 4 replies
  • 12 likes

Consumo de bateria

Após a última atualização 7.9.0, no meu iPhone 6, está consumindo a bateria absurdamente . Chega a esquentar o aparelho.

  • Casual Listener
  • Após a última atualização 7.9.0, no meu iPhone 6, está consumindo a bateria absurdamente . Chega a esquentar o aparelho.
  • Bittencourt
  • Spotify Star
  • 6944 Views
  • 10 replies
  • 2 likes
  • 6944 Views
  • 10 replies
  • 2 likes

iPhone 8 plus connected to Uconnect not allowing to skip or pick songs

I’m having trouble skipping or choosing a new song. My iPhone 8 plus is connected to my Cars Bluetooth but that’s about it. Any tips to fix this? Thank you

  • Newbie
  • I’m having trouble skipping or choosing a new song. My iPhone 8 plus is connected to my Cars Bluetooth but that’s about it. Any tips to fix this? Thank you
  • 573 Views
  • 0 replies
  • 0 likes
  • 573 Views
  • 0 replies
  • 0 likes

No Music control outside of app

I have an iphone SE and cannot control spotify from the lock screen, control center, or through headphones while listening to music. I have tried updating the app, deleting and reinstalling, and restarting the iphone and nothing has worked. Any sugge...

  • Newbie
  • I have an iphone SE and cannot control spotify from the lock screen, control center, or through headphones while listening to music. I have tried updating the app, deleting and reinstalling, and rest...
  • 454 Views
  • 0 replies
  • 0 likes
  • 454 Views
  • 0 replies
  • 0 likes

iOS App pauses and maximizes volume - web player conflict

I'm on iOS11 / iPhone 6s, have Spotify premium. Every few hours or so (no clear cause or timing frequency) my music pauses and when I open my phone / go to Spotify it has a pop-up that asks me if I want to "Continue playing on Web Player" or play mus...

  • Newbie
  • I'm on iOS11 / iPhone 6s, have Spotify premium. Every few hours or so (no clear cause or timing frequency) my music pauses and when I open my phone / go to Spotify it has a pop-up that asks me if I w...
  • 3346 Views
  • 0 replies
  • 0 likes
  • 3346 Views
  • 0 replies
  • 0 likes

Reproducir en un iPhone desde carpeta

Hola,Tengo todas mis listas agrupadas en una carpeta, de esta forma reproduciendo desde carpeta y de forma aleatoria puedo escuchar canciones de diferentes temáticas al saltar de una lista a otra. En ordenador lo puedo hacer, pero desde hace unos mes...

  • Newbie
  • Hola, Tengo todas mis listas agrupadas en una carpeta, de esta forma reproduciendo desde carpeta y de forma aleatoria puedo escuchar canciones de diferentes temáticas al saltar de una lista a otra. ...
  • eliweb
  • Newbie
  • 733 Views
  • 1 replies
  • 2 likes
  • 733 Views
  • 1 replies
  • 2 likes

8.4.24 CarPlay steering wheel controls

CarPlay steering wheel controls do not work anymore with Spotify 8.4.24 on iPhone 7 Plus, iOS 11.0.1. Volume is fine, skipping tracks is completely broken. Pressing on the screen is fine and other apps are fine with the wheel controls, seems to just ...

  • Regular
  • CarPlay steering wheel controls do not work anymore with Spotify 8.4.24 on iPhone 7 Plus, iOS 11.0.1. Volume is fine, skipping tracks is completely broken. Pressing on the screen is fine and other ap...
  • mmaj
  • Casual Listener
  • 1150 Views
  • 3 replies
  • 0 likes
  • 1150 Views
  • 3 replies
  • 0 likes

Won’t save followed artists

I just spent an hour following my favoritism artists, only to have them all deleted when I closed the app. I tried opening Spotify on my laptop instead, and it still showed zero followed artists. Whyyyhh

  • Newbie
  • I just spent an hour following my favoritism artists, only to have them all deleted when I closed the app. I tried opening Spotify on my laptop instead, and it still showed zero followed artists. Why...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes