Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63464 Views
  • 16 replies
  • 37 likes
  • 63464 Views
  • 16 replies
  • 37 likes

I can’t play a certain playlist

There is one of my playlists I just can’t play, and it’s my favourite so it’s sucks, what can I do?

  • Newbie
  • There is one of my playlists I just can’t play, and it’s my favourite so it’s sucks, what can I do?
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes

Skipping glitch, bug reproducible 100%

Hi, ive been having an issue where from time to time, the sone I’m listening will glitch and skip/repeat a second or two, for no apparent reason. It happens 100% of the time where my phone is unlocked, then is locked and placed in my pocket. Also hap...

  • Music Fan
  • Hi,   ive been having an issue where from time to time, the sone I’m listening will glitch and skip/repeat a second or two, for no apparent reason.    It happens 100% of the t...
  • 844 Views
  • 0 replies
  • 0 likes
  • bug
    Glitch
    playback
    skip
  • 844 Views
  • 0 replies
  • 0 likes

Album won't play

I am trying to listen to the album Stoney on spotify on my Iphone 7. I have IOS11 and im not sure if thats what has to do with the problem. Everytime I press shuffle all on the album nothing happens at all. Rarely if it begins to play the album it wi...

  • Newbie
  • I am trying to listen to the album Stoney on spotify on my Iphone 7. I have IOS11 and im not sure if thats what has to do with the problem. Everytime I press shuffle all on the album nothing happens ...
  • raxilia-running
  • Newbie
  • 591 Views
  • 3 replies
  • 0 likes
  • 591 Views
  • 3 replies
  • 0 likes

App sucks space

My Spotify app is using almost 1GB and I haven't (as far as I know) any songs offline.When I reinstall the app it is around 75MB, after logging in 83MB, after 2 min 110MB and this goes on until 980MB.How can I stop the app from sucking space?

  • Newbie
  • My Spotify app is using almost 1GB and I haven't (as far as I know) any songs offline. When I reinstall the app it is around 75MB, after logging in 83MB, after 2 min 110MB and this goes on until 980...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

Can't sinc local files to phone

I've looked through forums and feel like I've tried everything.My phone and computer are on the same networkMy firewall isn't blocking spotify from interacting with devicesI've tried doing on a phone hotspot and regular networkI've restarted my phone...

  • Newbie
  • I've looked through forums and feel like I've tried everything. My phone and computer are on the same network My firewall isn't blocking spotify from interacting with devices I've tried doing on a...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! Cancel

I tried to cancel you guys along time ago and I just noticed that you guys charged me 10$ 2s the 15-16 ofOctober witch it out of control I would like my money back and not pay ever. Again

  • Newbie
  • I tried to cancel you guys along time ago and I just noticed that you guys charged me 10$ 2s the 15-16 ofOctober witch it out of control I would like my money back and not pay ever. Again 
  • jarredmorley
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Background activity killing battery

Ios 11 is already a battery draining nightmare, so, to help remedy the situation I turned off background app refresh for all applications doing the most damage. Spotify is typically at the top of this list, doing hours of background activity, even th...

  • Newbie
  • Ios 11 is already a battery draining nightmare, so, to help remedy the situation I turned off background app refresh for all applications doing the most damage. Spotify is typically at the top of thi...
  • jarredmorley
  • Roadie
  • 5051 Views
  • 1 replies
  • 1 likes
  • 5051 Views
  • 1 replies
  • 1 likes

We seriously still can't create folders on mobile??

Nearly 2018 and we're still unable to create folders to better organize playlists into. This is ridiculous. Why is the mobile app so barebones?

  • Newbie
  • Nearly 2018 and we're still unable to create folders to better organize playlists into. This is ridiculous. Why is the mobile app so barebones? 
  • jarredmorley
  • Roadie
  • 5721 Views
  • 1 replies
  • 28 likes
  • 5721 Views
  • 1 replies
  • 28 likes

Iphone 7 version 10.3.3 music always stops after every advertisement

For the past week it just music suddenly stops after an advertisement whether on Bluetooth or y the phone itself. I have to play another playlist to start over then if an advertisement comes up it just freezes. TIA!

  • Newbie
  • For the past week it just music suddenly stops after an advertisement whether on Bluetooth or  y the phone itself. I have to play another playlist to start over then if an advertisement comes up...
  • 342 Views
  • 0 replies
  • 1 likes
  • 342 Views
  • 0 replies
  • 1 likes

Won’t connect to data on my iPhone

Ok so it works perfectly fine when I have WiFi but when I turn on my cellular data it stays on the connecting screen forever and it won’t load my music. I have T-Mobile and I’m given 2.5 gbs of fast data and after that it’s unlimited. I have an iPhon...

  • Newbie
  • Ok so it works perfectly fine when I have WiFi but when I turn on my cellular data it stays on the connecting screen forever and it won’t load my music. I have T-Mobile and I’m given 2.5 gbs of fast ...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Estalos no som

Meu iPhone esta apresentando estalos somente com o aplicativo do Spotify... isso está insuportável por favor me ajudem

  • Newbie
  • Meu iPhone esta apresentando estalos somente com o aplicativo do Spotify... isso está insuportável por favor me ajudem 
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music stops playing

Hi,I’ve recently purchased Spotify Premium and whenever I lock my phone or go off of the Spotify app, the music cuts out a couple of seconds later. I’ve looked at other people’s problems that are similar and none of them seem to work. I just need som...

  • Newbie
  • Hi, I’ve recently purchased Spotify Premium and whenever I lock my phone or go off of the Spotify app, the music cuts out a couple of seconds later. I’ve looked at other people’s problems that are s...
  • duris
  • Newbie
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Recommend streamer that always works well with iOS Connect

I share a problem many people have posted on concerning Marantz streamers working with iPhone Connect intermittently, i.e., the Marantz streamer often does not appear in the list of available devices. I have other devices (Gramofon streamers, Polk Om...

  • Casual Listener
  • I share a problem many people have posted on concerning Marantz streamers working with iPhone Connect intermittently, i.e., the Marantz streamer often does not appear in the list of available de...
  • 518 Views
  • 0 replies
  • 0 likes
  • Connect
    iOS
    streamer
  • 518 Views
  • 0 replies
  • 0 likes

device not showing in device list

I have been using Spotify for some while to connect my 2 LG music flow speakers.This use to work, but it has stopped - I havent noticed to exact date this happend, its been so for a while.I have 2 identically H7 soundbars (with different names) both ...

  • Casual Listener
  • I have been using Spotify for some while to connect my 2 LG music flow speakers. This use to work, but it has stopped - I havent noticed to exact date this happend, its been so for a while. I ...
  • danprg
  • Newbie
  • 1486 Views
  • 3 replies
  • 0 likes
  • 1486 Views
  • 3 replies
  • 0 likes

Solved!! Activation premium?

Hi, i have problem with premium i bought premium but in my app have just Free... some photos here... what i think... premium acc will start after 30 days or what?please contact me on petrbouskaik@seznam.cz thanks Petr...

  • Regular
  • Hi, i have problem with premium i bought premium but in my app have just Free... some photos here... what i think... premium acc will start after 30 days or what? please contact me on petrbouskaik@s...
  • Luke
  • Spotify Star
  • 705 Views
  • 9 replies
  • 0 likes
  • 705 Views
  • 9 replies
  • 0 likes

Local Files not showing up on iphone

so I have an iphone 6. i downloaded some local files and put them on my computer in a little playlist and they show up and play perfectly. however, when i try to access that same playlist on my phone, it is empty. i have tried literally every trick o...

  • Newbie
  • so I have an iphone 6. i downloaded some local files and put them on my computer in a little playlist and they show up and play perfectly. however, when i try to access that same playlist on my phone...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema premiun

Actualmente ya actualice mi cuenta a premiun, cerré he inicie sesión nuevamente, en el iPhone, aparece premiun me permite en el home de cuenta descargar las canciones pero no me permite pasarlas y coloca la publicidad de pasarme a premiun

  • Newbie
  • Actualmente ya actualice mi cuenta a premiun, cerré he inicie sesión nuevamente, en el iPhone, aparece premiun me permite en el home de cuenta descargar las canciones pero no me permite pasarlas y co...
  • Ramirezvictor
  • Newbie
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Subscribe to a specific artist on my Iphone

I can't play Eminemom my Iphone. Earlier it didn't work on my mac either, but then I reinstalled it twice then it worked. I did the same on my phone several times, but it didn't work, except for a few hours the first time I did it.

  • Newbie
  • I can't play Eminemom my Iphone. Earlier it didn't work on my mac either, but then I reinstalled it twice then it worked. I did the same on my phone several times, but it didn't work, except for a fe...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Solved!! Always stuck at 0:07s?

I don't know why, I got iPad and iPad Mini and iPhone. All of the devices are the same. Just playing 7s or 8s or 9s, then keeps stuck playing, sometime it may takes a few seconds then keep playing, but the most of times it just stuck there and doing ...

  • Gig Goer
  • I don't know why, I got iPad and iPad Mini and iPhone.   All of the devices are the same.   Just playing 7s or 8s or 9s, then keeps stuck playing, sometime it may takes a few second...
  • Killsting
  • Gig Goer
  • 536 Views
  • 4 replies
  • 0 likes
  • 536 Views
  • 4 replies
  • 0 likes

Purchased Spotify but it still says I have a Free account

I purchased Spotify premium on my iPad then went to my phone which has the same account, none of the features with premium worked and it still said I had a free account?

  • Newbie
  • I purchased Spotify premium on my iPad then went to my phone which has the same account, none of the features with premium worked and it still said I had a free account? 
  • Bethany_Dawn
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes