Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70899 Views
  • 16 replies
  • 37 likes
  • 70899 Views
  • 16 replies
  • 37 likes

Spotify connect doesn’t work anymore

I can not connect with Spotify to my Yamaha receiver. Spotify connect doesn’t see the Yamaha receiver. A week ago it worked fine. The receiver is in the same wifi network as the Apple iPad. I even can not connect with Apple Airplay.

  • Newbie
  • I can not connect with Spotify to my Yamaha receiver. Spotify connect doesn’t see the Yamaha receiver. A week ago it worked fine. The receiver is in the same wifi network as the Apple iPad. I even ca...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

imported mp3s disappear

I often have the problem, that some imported songs disappear randomly. Thats especially a problem on my phone, so I reinstalled Spotify and tried again. Just to see that no song remaind at all. There was no imported mp3 song recognized by my phone, s...

  • Roadie
  • I often have the problem, that some imported songs disappear randomly.   Thats especially a problem on my phone, so I reinstalled Spotify and tried again.   Just to see that no song rem...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Wlan Lautsprecher verbinden

Hallo,da ich mehrer wlan Lautsprecher in meiner Wohnung verteilt haben, würde ich gerne auf allen gleichzeitig Musik über Spotify hören. Leider kann ich aber immer nur eines der Geräte ansteuern. Gibt es einen Weg, mehrer Geräte gleichzeitig zu verwe...

  • Newbie
  • Hallo, da ich mehrer wlan Lautsprecher in meiner Wohnung verteilt haben, würde ich gerne auf allen gleichzeitig Musik über Spotify hören. Leider kann ich aber immer nur eines der Geräte ansteuern. G...
  • LeoRager
  • Community Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Superuser Contribution CarPlay extremely buggy

Spotify on CarPlay is buggy bordering on unusable. If I try to play my starred playlist, I just get a 'empty' looking playlist. Sometimes it will start playing something after 30 or so seconds but most of the time it does nothing. Spotify will also r...

  • Music Fan
  • Spotify on CarPlay is buggy bordering on unusable.   If I try to play my starred playlist, I just get a 'empty' looking playlist.  Sometimes it will start playing something after 30 or so s...
  • hcchef1975
  • Casual Listener
  • 42858 Views
  • 473 replies
  • 34 likes
  • 42858 Views
  • 473 replies
  • 34 likes

Since IOS 11 Spotify is not working well on my IPod

It's been two days .. I tried everything and am still having problems. spotify is not working well on IOS 11, everytime I'm listening to musics it's like nothing is being played at all... it doesn't appear on the lockScreen or anywhere. If I want to ...

  • Newbie
  • It's been two days .. I tried everything and am still having problems. spotify is not working well on IOS 11, everytime I'm listening to musics it's like nothing is being played at all... it doesn't ...
  • thernandez
  • Newbie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Playlist Repeat

Hi so my repeat playlist button has recently been causing me some problems. Whether it is on or not it causes my music to randomly stop. If it is on the playlist will play smoothly for a few songs before ending and remaining on the current song as if...

  • Newbie
  • Hi so my repeat playlist button has recently been causing me some problems. Whether it is on or not it causes my music to randomly stop. If it is on the playlist will play smoothly for a few songs be...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

i cant play a certain album or playlist

i made a playlist that had the whole of the album 17 by xxxtentacion and a few other songs. i can play the playlist fine but then after about 15 minutes, the playlist breaks and it doesn't play no matter how many times i click play. when this happens...

  • Newbie
  • i made a playlist that had the whole of the album 17 by xxxtentacion and a few other songs. i can play the playlist fine but then after about 15 minutes, the playlist breaks and it doesn't play no ma...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Can't get into my old account but it is still charging me monthly?!

Thought my old account had been deleted, so I started another. Then I saw another charge for premium on my bank account, but I can only access the new Spotify account, which is a free account...

  • Casual Listener
  • Thought my old account had been deleted, so I started another.  Then I saw another charge for premium on my bank account, but I can only access the new Spotify account, which is a free account...
  • Jstreets_ak1712
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Solved!! HELP ME

I've got two spotify accounts. One is connected to my email and one isn't. The problem is, the one not connected to my email logged me out and I forgot my password and there's no way for me to reset it that I know of. Any advice?

  • Visitor
  • I've got two spotify accounts. One is connected to my email and one isn't. The problem is, the one not connected to my email logged me out and I forgot my password and there's no way for me to reset ...
  • user-removed
  • Not applicable
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

Solved!! I can't find my public Spotify playlist on other Spotify accounts

I am not too sure why, but I can't seem to be able to find all my Spotify playlists under another Spotify account. The Gym that I go to has an iPad that we use to play music which has a Spotify feature in it. When I search for my playlist I can only ...

  • Visitor
  • I am not too sure why, but I can't seem to be able to find all my Spotify playlists under another Spotify account. The Gym that I go to has an iPad that we use to play music which has a Spotify featu...
  • user-removed
  • Not applicable
  • 30137 Views
  • 3 replies
  • 0 likes
  • Search Playlist
  • 30137 Views
  • 3 replies
  • 0 likes

iPhone automatically defaults to iMusic not Spotify

Hey Spotify peeps! So something that is a little annoying about my iPhone so that anytime I get into a car and the phone connects to Bluetooth, or if I simply pull up my quick menu and press the play button, the iPhone automatically switches to my iM...

  • Newbie
  • Hey Spotify peeps! So something that is a little annoying about my iPhone so that anytime I get into a car and the phone connects to Bluetooth, or if I simply pull up my quick menu and press the play...
  • Maxim
  • Spotify Star
  • 6645 Views
  • 1 replies
  • 0 likes
  • 6645 Views
  • 1 replies
  • 0 likes

Multitask trouble with iOS update

I teach indoor cycle and I need to have a notes app visible at the same time I have the audio tracker displayed for Spotify. I recently updated ios and now Spotify is not compatible with the new multitask features on the ipad. I can no longer swipe u...

  • Music Fan
  • I teach indoor cycle and I need to have a notes app visible at the same time I have the audio tracker displayed for Spotify. I recently updated ios and now Spotify is not compatible with the new mult...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

iOS 9 Multi-tasking

iOS 9 for iPad, has "true" multi-tasking funtionality, whether it's through split screen or just on side bar. If this is open to all developers it would definitely be a great feature to use with Spotify. Be able to work and control music whilst on th...

  • Visitor
  • iOS 9 for iPad, has "true" multi-tasking funtionality, whether it's through split screen or just on side bar. If this is open to all developers it would definitely be a great feature t...
  • christy8
  • Music Fan
  • 1311 Views
  • 2 replies
  • 11 likes
  • 1311 Views
  • 2 replies
  • 11 likes

Control Center on iOS 11

Hello, I am having major problems being able to control spotify from my lock screen and control center. I downloaded iOS 11 a couple weeks ago, and I think that's the issue. Instead of seeing spotify in my control center when a song is playing, I see...

  • Newbie
  • Hello, I am having major problems being able to control spotify from my lock screen and control center. I downloaded iOS 11 a couple weeks ago, and I think that's the issue. Instead of seeing spotify...
  • christy8
  • Music Fan
  • 3692 Views
  • 14 replies
  • 3 likes
  • 3692 Views
  • 14 replies
  • 3 likes

Audio scrubber is gone in latest update. Why???

Please bring back the audio scrubber at the bottom of the app on iOS. It has been replaced by a swipe-for-the-next-track. It should be possible to design the interface so that you can have both track advance and audio scrubber. Its not practical to h...

  • Music Fan
  • Please bring back the audio scrubber at the bottom of the app on iOS. It has been replaced by a swipe-for-the-next-track. It should be possible to design the interface so that you can have both track...
  • christy8
  • Music Fan
  • 3440 Views
  • 9 replies
  • 15 likes
  • 3440 Views
  • 9 replies
  • 15 likes

Solved!! Playlists

Is there a way to save specific Time Capsule, Discover Weekly or Release Radar playlists without having them over-written when the following week or without having to select each song and add it to a separate playlist. The ... link makes this easy to...

  • Casual Listener
  • Is there a way to save specific Time Capsule, Discover Weekly or Release Radar playlists without having them over-written when the following week or without having to select each song and add it to a...
  • jsannn
  • Community Legend
  • 641 Views
  • 3 replies
  • 0 likes
  • 641 Views
  • 3 replies
  • 0 likes

Cannot start with shuffle on Mint playlist

Hi since “Electro Now” was renamed to “Mint” the shuffle mode seems to be gone on this playlist. Every time I start it I have to manually set the mode to shuffle. Ist there any way to change that? I attached two screenshots visualizing the problem. M...

IMG_5068.jpg IMG_5069.jpg
  • Casual Listener
  • Hi since “Electro Now” was renamed to “Mint” the shuffle mode seems to be gone on this playlist. Every time I start it I have to manually set the mode to shuffle.   Ist there any way to change...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Spotify overlay during multitasking with other opened apps

Hi, there, When my iPhone 7plus was running iOS 11 beta 2 I noticed a cool feature that I cant no longer replicate after phone updated to beta 3 and now beta 4 within a week. I did not take a screenshot, but I will try to describe it:1. I had about 8...

  • Regular
  • Hi, there,   When my iPhone 7plus was running iOS 11 beta 2 I noticed a cool feature that I cant no longer replicate after phone updated to beta 3 and now beta 4 within a week.   I did ...
  • 950 Views
  • 0 replies
  • 0 likes
  • 950 Views
  • 0 replies
  • 0 likes