Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69887 Views
  • 16 replies
  • 37 likes
  • 69887 Views
  • 16 replies
  • 37 likes

Solved!! Don't see Chromecast in my device list

According to this page - https://www.spotify.com/us/chromecast/Spotify users should be able to cast music from native Spotify mobile app (iOS), but I don't see my Chromecast pop up on my available device list. I only see my AirPlay available. I tried...

  • Newbie
  • According to this page - https://www.spotify.com/us/chromecast/ Spotify users should be able to cast music from native Spotify mobile app (iOS), but I don't see my Chromecast pop up on my ava...
  • linneacdue
  • Newbie
  • 60997 Views
  • 9 replies
  • 4 likes
  • 60997 Views
  • 9 replies
  • 4 likes

Download Number Wrong

I saved a song for offline listening on my Mac and on my iPhone it said Download 3 songs. Is this just a bug in the app?

  • Regular
  • I saved a song for offline listening on my Mac and on my iPhone it said Download 3 songs. Is this just a bug in the app?
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Some songs are no played if connected to my Sonos

If I connect Spotify from my iPhone to my Sonos some titles are not played and I get the error message:Sorry! This content can't be played as long a connection to another device exists.What is the reason for this? Add Tag...

  • Casual Listener
  • If I connect Spotify from my iPhone to my Sonos some titles are not played and I get the error message: Sorry! This content can't be played as long a connection to another device exists. What is th...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

iOS 11 Car Control Stopped Working

Hi, Upgraded to iPhone 7 runnning iOS 11.0.3 and my in car controls no longer work to skip track in my car. I had iOS 11.0.2 running on iPhone 6plus and it was working fine.My car is a Toyota Aygo. So far I've tried:1. Forgetting bluetooth device and...

  • Newbie
  • Hi,   Upgraded to iPhone 7 runnning iOS 11.0.3 and my in car controls no longer work to skip track in my car. I had iOS 11.0.2 running on iPhone 6plus and it was working fine. My car is a Toy...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Einige Titel der Playlist werden auf Sonos nicht abgespielt

Wenn ich mein iPhone mit meiner Sonos verbunden habe werden eingie Titel nicht abgespielt. Ich bekomme dann folgende Fehlermeldung:"Tut uns leid! Dieser Inhalt kann nicht abgespielt werden, solange eine Verbindung zu einem anderen Gerät besteht."An w...

  • Casual Listener
  • Wenn ich mein iPhone mit meiner Sonos verbunden habe werden eingie Titel nicht abgespielt. Ich bekomme dann folgende Fehlermeldung: "Tut uns leid! Dieser Inhalt kann nicht abgespielt werden, solange...
  • ppeter
  • Casual Listener
  • 812 Views
  • 1 replies
  • 1 likes
  • 812 Views
  • 1 replies
  • 1 likes

Downloaded songs don't appear on iPhone

I have downloaded a song onto my computer and iphone. The song is in my downlaod folder on my computer. It is also downloaded on the music app on my phone. The song plays on from the music app and from my computer. I proceeded to activate local files...

  • Newbie
  • I have downloaded a song onto my computer and iphone. The song is in my downlaod folder on my computer. It is also downloaded on the music app on my phone. The song plays on from the music app and fr...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Solved!! Impossible quitar modo aleatorio en app Iphone con cuenta Premium

Mi suscripción es Premium. En app Iphone continua mi música y mis Playlist en MODO ALEATORIO. He cerrado y abierto sesión e incluso reinstalado la app y nada. Soy suscriptor desde el 2011 y nunca he tenido este problema.Mi targeta de crédito está act...

  • Casual Listener
  • Mi suscripción es Premium. En app Iphone continua mi música y mis Playlist en MODO ALEATORIO. He cerrado y abierto sesión e incluso reinstalado la app y nada. Soy suscriptor desde el 2011 y nunca he ...
  • Silmusicgen
  • Casual Listener
  • 48685 Views
  • 29 replies
  • 3 likes
  • 48685 Views
  • 29 replies
  • 3 likes

iOS 11.0.2 - Ford Sync 1.1

Since updating my iPhone to iOS 11.0.2 my Ford Sync 1.1 (Fiesta ST) is connecting but I am unable to see or change the song playing. Spotify is supposed to specifically comparable with the Ford Sync systems.

  • Newbie
  • Since updating my iPhone to iOS 11.0.2 my Ford Sync 1.1 (Fiesta ST) is connecting but I am unable to see or change the song playing. Spotify is supposed to specifically comparable with the Ford Sync ...
  • 545 Views
  • 0 replies
  • 0 likes
  • 545 Views
  • 0 replies
  • 0 likes

How to install Spotify app on legacy product (e.g. iPhone 4)

Hi Before Itunes 12.7 there was a trick to install previous version of an app through itunes to be able to install into iPhone 4. Now, with itunes 12.7 not managing app anymore, I have no solution.How to I install Spotify app into iPhone 4?? I know t...

  • Regular
  • Hi   Before Itunes 12.7 there was a trick to install previous version of an app through itunes to be able to install into iPhone 4. Now, with itunes 12.7 not managing app anymore, I have no so...
  • Maxim
  • Spotify Star
  • 1147 Views
  • 1 replies
  • 0 likes
  • 1147 Views
  • 1 replies
  • 0 likes

Can't sync personal tracks from laptop to iPhone app

So spotify doesn't have a couple of my favorite albums for streaming, which is fine as I already own them on iTunes. However, every time I try to get those albums and songs onto my iphone app by making them available offline in a playlist, they don't...

  • Casual Listener
  • So spotify doesn't have a couple of my favorite albums for streaming, which is fine as I already own them on iTunes. However, every time I try to get those albums and songs onto my iphone app by maki...
  • evolvecreate
  • Casual Listener
  • 87146 Views
  • 21 replies
  • 3 likes
  • 87146 Views
  • 21 replies
  • 3 likes

Error 404 no iPhone

Nao consigo acessar conta via Facebook(error 404) ou conta normal(senha inválida quando na verdade nao é)

  • Newbie
  • Nao consigo acessar conta via Facebook(error 404) ou conta normal(senha inválida quando na verdade nao é)
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Music stops and starts by shaking the iphone

I recently updates my iphone to ios 11.0.3, when I shake my the phone or if I'm walking with it in my pocket the music will stop and start. It's really annoying, anyone got any fixes. The app has the most recent update so I'm not sure if it's the iph...

  • Newbie
  • I recently updates my iphone to ios 11.0.3, when I shake my the phone or if I'm walking with it in my pocket the music will stop and start. It's really annoying, anyone got any fixes. The app has the...
  • 1575 Views
  • 0 replies
  • 1 likes
  • 1575 Views
  • 0 replies
  • 1 likes

Solved!! difference between Radio and Stations?

Under the hamburger menu (the 3 lines at the top left), there is a function called "Radio". This seems to contain all the auto-generated playlists that I've made based on a song or artist. I also see "Stations" under "Your Music". In fact, it has the...

  • Gig Goer
  • Under the hamburger menu (the 3 lines at the top left), there is a function called "Radio". This seems to contain all the auto-generated playlists that I've made based on a song or artist. I also see...
  • taytay7721
  • Casual Listener
  • 24449 Views
  • 8 replies
  • 5 likes
  • 24449 Views
  • 8 replies
  • 5 likes

Only saved songs from an album are displaying in the album

I am looking at an album on my iPhone but it's only displaying the songs from that album that I have saved to my device. On the desktop version there are 10 songs but on my iPhone I can only see the three I have saved. Any ideas?

  • Newbie
  • I am looking at an album on my iPhone but it's only displaying the songs from that album that I have saved to my device. On the desktop version there are 10 songs but on my iPhone I can only see the ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Spotify app uses 2GB of my storage with no songs downloaded offline?

I'm really considering switching to Apple Music after my 3 years as a spotify premium member because this is ridiculous.I've undownloaded all of my songs and when I check my storage it still says spotify is using 2GB of my storage. I've deleted the a...

  • Casual Listener
  • I'm really considering switching to Apple Music after my 3 years as a spotify premium member because this is ridiculous. I've undownloaded all of my songs and when I check my storage it still says s...
  • franco15
  • Casual Listener
  • 4300 Views
  • 2 replies
  • 3 likes
  • 4300 Views
  • 2 replies
  • 3 likes

New full screen display during playback

While listening to the Today's Top Hits playlist with the new vertical Selena video the display for the songs were different. The album art was full screen and the functions were displayed differently. How can I make that my display from now on or is...

  • Newbie
  • While listening to the Today's Top Hits playlist with the new vertical Selena video the display for the songs were different.  The album art was full screen and the functions were displayed diff...
  • jayratch
  • Newbie
  • 2369 Views
  • 4 replies
  • 12 likes
  • 2369 Views
  • 4 replies
  • 12 likes

App will not display songs or artist name

This app will not display the song or artist name when I use the app via Bluetooth in my car. This started on October 12, 2017. I also can’t skip the song on my car’s control. When I am just using the app with head phones it won’t let me increase the...

  • Newbie
  • This app will not display the song or artist name when I use the app via Bluetooth in my car. This started on October 12, 2017. I also can’t skip the song on my car’s control. When I am just using th...
  • 435 Views
  • 0 replies
  • 4 likes
  • 435 Views
  • 0 replies
  • 4 likes

Almost all songs deleted from library

Almost all my songs were randomly deleted from my library and undownloaded from offline play

  • Newbie
  • Almost all my songs were randomly deleted from my library and undownloaded from offline play
  • JayRizzo
  • Casual Listener
  • 970 Views
  • 2 replies
  • 0 likes
  • 970 Views
  • 2 replies
  • 0 likes