Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70204 Views
  • 16 replies
  • 37 likes
  • 70204 Views
  • 16 replies
  • 37 likes

Music stops and starts by shaking the iphone

I recently updates my iphone to ios 11.0.3, when I shake my the phone or if I'm walking with it in my pocket the music will stop and start. It's really annoying, anyone got any fixes. The app has the most recent update so I'm not sure if it's the iph...

  • Newbie
  • I recently updates my iphone to ios 11.0.3, when I shake my the phone or if I'm walking with it in my pocket the music will stop and start. It's really annoying, anyone got any fixes. The app has the...
  • 1576 Views
  • 0 replies
  • 1 likes
  • 1576 Views
  • 0 replies
  • 1 likes

Solved!! difference between Radio and Stations?

Under the hamburger menu (the 3 lines at the top left), there is a function called "Radio". This seems to contain all the auto-generated playlists that I've made based on a song or artist. I also see "Stations" under "Your Music". In fact, it has the...

  • Gig Goer
  • Under the hamburger menu (the 3 lines at the top left), there is a function called "Radio". This seems to contain all the auto-generated playlists that I've made based on a song or artist. I also see...
  • taytay7721
  • Casual Listener
  • 24455 Views
  • 8 replies
  • 5 likes
  • 24455 Views
  • 8 replies
  • 5 likes

Only saved songs from an album are displaying in the album

I am looking at an album on my iPhone but it's only displaying the songs from that album that I have saved to my device. On the desktop version there are 10 songs but on my iPhone I can only see the three I have saved. Any ideas?

  • Newbie
  • I am looking at an album on my iPhone but it's only displaying the songs from that album that I have saved to my device. On the desktop version there are 10 songs but on my iPhone I can only see the ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Spotify app uses 2GB of my storage with no songs downloaded offline?

I'm really considering switching to Apple Music after my 3 years as a spotify premium member because this is ridiculous.I've undownloaded all of my songs and when I check my storage it still says spotify is using 2GB of my storage. I've deleted the a...

  • Casual Listener
  • I'm really considering switching to Apple Music after my 3 years as a spotify premium member because this is ridiculous. I've undownloaded all of my songs and when I check my storage it still says s...
  • franco15
  • Casual Listener
  • 4318 Views
  • 2 replies
  • 3 likes
  • 4318 Views
  • 2 replies
  • 3 likes

New full screen display during playback

While listening to the Today's Top Hits playlist with the new vertical Selena video the display for the songs were different. The album art was full screen and the functions were displayed differently. How can I make that my display from now on or is...

  • Newbie
  • While listening to the Today's Top Hits playlist with the new vertical Selena video the display for the songs were different.  The album art was full screen and the functions were displayed diff...
  • jayratch
  • Newbie
  • 2375 Views
  • 4 replies
  • 12 likes
  • 2375 Views
  • 4 replies
  • 12 likes

App will not display songs or artist name

This app will not display the song or artist name when I use the app via Bluetooth in my car. This started on October 12, 2017. I also can’t skip the song on my car’s control. When I am just using the app with head phones it won’t let me increase the...

  • Newbie
  • This app will not display the song or artist name when I use the app via Bluetooth in my car. This started on October 12, 2017. I also can’t skip the song on my car’s control. When I am just using th...
  • 440 Views
  • 0 replies
  • 4 likes
  • 440 Views
  • 0 replies
  • 4 likes

Almost all songs deleted from library

Almost all my songs were randomly deleted from my library and undownloaded from offline play

  • Newbie
  • Almost all my songs were randomly deleted from my library and undownloaded from offline play
  • JayRizzo
  • Casual Listener
  • 974 Views
  • 2 replies
  • 0 likes
  • 974 Views
  • 2 replies
  • 0 likes

New Update removed Swipe to Queue

Please bring this back... its one of the best features of the spotify UI

  • Newbie
  • Please bring this back... its one of the best features of the spotify UI 
  • user-removed
  • Not applicable
  • 1016 Views
  • 2 replies
  • 3 likes
  • 1016 Views
  • 2 replies
  • 3 likes

Your Top Songs 2016?

just wondering, is there a way to find the Your Top Songs 2016 playlist so far into 2017? i’m in need of a quick throwback moment rn.

  • Newbie
  • just wondering, is there a way to find the Your Top Songs 2016 playlist so far into 2017? i’m in need of a quick throwback moment rn. 
  • Maxim
  • Spotify Star
  • 10437 Views
  • 1 replies
  • 1 likes
  • your top songs
    your top songs 2016
  • 10437 Views
  • 1 replies
  • 1 likes

I can't see a PLAYLIST anymore when I use Spotify on CarPlay?

Hi - I updated my spotify app to the latest version and also updated to the latest IOS software and noticed that I no longer can see my list of songs on a PLAYLIST?? Does anyone know if this is due to the update?? Anyway know how I can get back acces...

  • Newbie
  • Hi -   I updated my spotify app to the latest version and also updated to the latest IOS software and noticed that I no longer can see my list of songs on a PLAYLIST??   Does anyone kno...
  • 438 Views
  • 0 replies
  • 1 likes
  • 438 Views
  • 0 replies
  • 1 likes

Local files playlist not appearing on iPhone

Hi all, Ever since I updated my phone to iOS 11, my mobile spotify hasnt been showing Local Files playlist, which means all my imported songs aren't playing/skipping. Which is frustrating, because the playlist appears on my desktop. Edit: I've tried ...

  • Regular
  • Hi all,   Ever since I updated my phone to iOS 11, my mobile spotify hasnt been showing Local Files playlist, which means all my imported songs aren't playing/skipping. Which is frustrating, b...
  • 441 Views
  • 0 replies
  • 0 likes
  • iphone
    local files
    Mac
    not appearing
  • 441 Views
  • 0 replies
  • 0 likes

Reproduzir todas as musicas

Olá, gostaria de saber como reproduzir as musicas de todas as playlists agora que removeram o botao reproduzir todas aleatoriamente. Era a função que eu mais usava, absurdo.

  • Regular
  • Olá, gostaria de saber como reproduzir as musicas de todas as playlists agora que removeram o botao reproduzir todas aleatoriamente. Era a função que eu mais usava, absurdo.
  • Bittencourt
  • Spotify Star
  • 27664 Views
  • 23 replies
  • 22 likes
  • 27664 Views
  • 23 replies
  • 22 likes

Starred tracks

Almost all of my starred tracks are gone! I went from like 700 to 100 overnight. I wouldn't even know where to begin when rebuilding. How do I get them back? What happened??

  • Visitor
  • Almost all of my starred tracks are gone! I went from like 700 to 100 overnight. I wouldn't even know where to begin when rebuilding. How do I get them back? What happened??
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

I can't log in with my facebook on my Iphone!

It is only in this device that I have this problem. I can log in just fine with in my IPad or desktop.When I try to log in with facebook it opens the facebook authentication of another person (I think it is the person who was the previour owner of my...

  • Newbie
  • It is only in this device that I have this problem. I can log in just fine with in my IPad or desktop. When I try to log in with facebook it opens the facebook authentication of another person (I th...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

iPhone update

I updated my iPhone to the most recent update and now my spotify won’t work because it needs to be updated but there isn’t a Spotify update. How can I fix this?

  • Newbie
  • I updated my iPhone to the most recent update and now my spotify won’t work because it needs to be updated but there isn’t a Spotify update. How can I fix this? 
  • Maxim
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Sync music does not download anymore on one device

Hello Spotify City ! I'm facing a bug that kinds of bugs me. I have a Premium account and use it on two separate devices: one Android phone and one iPad. Recently I switched the synced music quality to Very High on the iPad, and ever since the musics...

  • Casual Listener
  • Hello Spotify City !  I'm facing a bug that kinds of bugs me. I have a Premium account and use it on two separate devices: one Android phone and one iPad. Recently I switched the synced music...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Spotify not syncing with Ford Sync

My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me to do. Any ideas? My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me to do. Any ideas?

  • Newbie
  • My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me to do. Any ideas? My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me t...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Does Spotify work well on old iPhones?

Hi. I, due to financial constraints, may buy an old iPhone, probably an iPhone 6. I've heard there are problems with non-Apple services when used on iPhones. It is important Spotify work well on my phone, considering my playlist consists of 900 songs...

  • Visitor
  • Hi. I, due to financial constraints, may buy an old iPhone, probably an iPhone 6. I've heard there are problems with non-Apple services when used on iPhones. It is important Spotify work well on my p...
  • Maxim
  • Spotify Star
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

No download possible due to 3k files limitation

iOS Version 11.01 / 11.02Spotify version: 8.4.20.535 / premium / familyAvailable free memory on device ~40Gb Hi all,for some reason I can't download any additional files due to the limitation of 3k downloaded files.My acttions:checked number of files...

  • Casual Listener
  • iOS Version 11.01 / 11.02 Spotify version: 8.4.20.535 / premium / family Available free memory on device ~40Gb   Hi all, for some reason I can't download any additional files due to the lim...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

My playlists some artists and albums have dissapeared.

All of the sudden several of my artists I downloaded, favorite playlists and albums are gone!! I tried to recover but it says there is nothing to recover??? I dont want to re load ALL of them again!

  • Newbie
  • All of the sudden several of my artists I downloaded, favorite playlists and albums are gone!! I tried to recover but it says there is nothing to recover??? I dont want to re load ALL of them again!
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes