Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63003 Views
  • 16 replies
  • 37 likes
  • 63003 Views
  • 16 replies
  • 37 likes

Song previews aren't working

I'm not sure what the exact term for it is, but in the app when I press down on a song or playlist, a short clip of the song is played (like a preview). However, recently I'm unable to do that; the song either just starts playing or nothing happens a...

  • Casual Listener
  • I'm not sure what the exact term for it is, but in the app when I press down on a song or playlist, a short clip of the song is played (like a preview). However, recently I'm unable to do that; the s...
  • subleaf
  • Casual Listener
  • 479 Views
  • 2 replies
  • 2 likes
  • 479 Views
  • 2 replies
  • 2 likes

La musica se detiene cuando me salgo de la app

Estoy escuchando la música pero si minimizó la aplicación la música se detiene, o si bloqueo el teléfono, también se detiene la música. No cambié ninguna configuración ni nada. Tengo cuenta premium y mi equipo es un iPhone 6s con la última versión de...

  • Newbie
  • Estoy escuchando la música pero si minimizó la aplicación la música se detiene, o si bloqueo el teléfono, también se detiene la música. No cambié ninguna configuración ni nada. Tengo cuenta premium y...
  • Rdavila17
  • Newbie
  • 1701 Views
  • 1 replies
  • 0 likes
  • 1701 Views
  • 1 replies
  • 0 likes

Albums saved desapear

Hello,Today i went look at my library and all albums saved desapear. I'm currently using iOS 10.3.3 and Spotify 8.4.16.483.How can i fix this problem?

IMG_1202.PNG IMG_1203.PNG
  • Newbie
  • Hello, Today i went look at my library and all albums saved desapear.        I'm currently using iOS 10.3.3 and Spotify 8.4.16.483. How can i fix this problem? &nbs...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify family member can't download any music

HelloI am a member of a Spotify family and even though my account is said to be premium in my settings, I can't download any music. I don't have the little button that would allow me to download an album (for example). The paiements are ok and nobody...

  • Visitor
  • Hello I am a member of a Spotify family and even though my account is said to be premium in my settings, I can't download any music.  I don't have the little button that would allow me to down...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Track skipping

I am on Spotify Premium. I am beginning to find that tracks on offline playlists start to skip on replay on my iPhone 6S. I don't think it's the phone as it doesn't occur when I replay tracks from my iTunes library.My software is up to date both for ...

  • Newbie
  • I am on Spotify Premium. I am beginning to find that tracks on offline playlists start to skip on replay on my iPhone 6S. I don't think it's the phone as it doesn't occur when I replay tracks from my...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Is there a way to prevent downloading songs or make it harder?

I don't ever want to download songs on to my iPhone, but I often accidentally hit the download button while looking at an album or playlist. I can quickly undo the download and then remove the files from being downloaded, but the songs will then appe...

  • Newbie
  • I don't ever want to download songs on to my iPhone, but I often accidentally hit the download button while looking at an album or playlist.  I can quickly undo the download and then remove the ...
  • 894 Views
  • 0 replies
  • 0 likes
  • 894 Views
  • 0 replies
  • 0 likes

Offline Issues

Hi there, About a week ago, in spotify.com, Account->Offline Devices, i reset all devices, in order to start afresh. Now, When I go to spotify.com, Account->Offline Devices, it only lists a single device: Macbook (As I have 2 Macbook Airs, this is un...

  • Newbie
  • Hi there,   About a week ago, in spotify.com, Account->Offline Devices, i reset all devices, in order to start afresh.   Now, When I go to spotify.com, Account->Offline Devices, i...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! no notifications

Although i have all the notifications turned on (e-mail and pop-up for every category) i've never gotten an email or pop up, although i follow many artists. I've got an iphone 6 and spotify with the newest update. Is there anything i can do to get th...

  • Casual Listener
  • Although i have all the notifications turned on (e-mail and pop-up for every category) i've never gotten an email or pop up, although i follow many artists. I've got an iphone 6 and spotify with the ...
  • moonwatersource
  • Casual Listener
  • 543 Views
  • 4 replies
  • 0 likes
  • 543 Views
  • 4 replies
  • 0 likes

New IU Update is not available on my phone

Hey there, I updated my Spotify few days ago and I saw some of my friends they have a new updates which a new IU for their Spotify and I'm quite upset with it can you help me?

  • Newbie
  • Hey there, I updated my Spotify few days ago and I saw some of my friends they have a new updates which a new IU for their Spotify and I'm quite upset with it can you help me?
  • Swanny
  • Community Legend
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Solved!! ipod touch problem

hello! hopefully someone can tell me what's going on with spotify and my ipod. after i've synced my music to my ipod and has it work perfectly for about 2-3 days, a message pops up saying something like "you can only have playlists on up to three dev...

  • Newbie
  • hello! hopefully someone can tell me what's going on with spotify and my ipod. after i've synced my music to my ipod and has it work perfectly for about 2-3 days, a message pops up saying something l...
  • warlismith
  • Regular
  • 1423 Views
  • 2 replies
  • 2 likes
  • 1423 Views
  • 2 replies
  • 2 likes

premium feature !!!

i'm a premium subscriber and still can not skip songs or go back to the previous song on my Iphone, eventhough i'm able to download and listen ofline plus the other features.how can i fix it !!!

  • Newbie
  • i'm a premium subscriber and still can not skip songs or go back to the previous song on my Iphone, eventhough i'm able to download and listen ofline plus the other features. how can i fix it !!!
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops after 1 track - iphone

When playing radio or a playlist Spotify stops playing after 1 track. I have the latest update and have closed the app and turned off my phone.

  • Newbie
  • When playing radio or a playlist Spotify stops playing after 1 track. I have the latest update and have closed the app and turned off my phone.
  • Lee
  • Spotify
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Local files won't appear in playlists

First off, I've got Spotify Premium for over a year now and for albums that I got on CD, but are not on Spotify I would normally make a playlist and download them on my iPhone, which also usually works. However, I want to do a playlist for Jay-Z "The...

  • Newbie
  • First off, I've got Spotify Premium for over a year now and for albums that I got on CD, but are not on Spotify I would normally make a playlist and download them on my iPhone, which also usually wor...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Superuser Contribution Behind the lyrics not turning off

I disabled this behind the lyrics feature but it still ends up showing when I listen to music. I tried reinstalling the app which didn't help(plus I had to re-download all of my music) This is annoying because I always swipe down to change my song.

  • Casual Listener
  • I disabled this behind the lyrics feature but it still ends up showing when I listen to music. I tried reinstalling the app which didn't help(plus I had to re-download all of my music) This is annoyi...
  • truewego
  • Casual Listener
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Access blocked abroad

Hello,I have created my user while being in Turkey and now i am back home in France i cannot login coz Spotify consider i have been abroad for more than 14 days. How can i solve this problem? Thanks for your helpBiguik

  • Newbie
  • Hello, I have created my user while being in Turkey and now i am back home in France i cannot login coz Spotify consider i have been abroad for more than 14 days. How can i solve this problem? Tha...
  • Jt58698
  • Newbie
  • 708 Views
  • 4 replies
  • 0 likes
  • 708 Views
  • 4 replies
  • 0 likes

Superuser Contribution Offline albums desync

Hi, I'm new to the forums and I'm simply here to solve this problem once and for all, since it's getting quite annoying. At least one time a week my offline albums (downloaded albums) completely desync and I have to go through the boring process of s...

  • Newbie
  • Hi, I'm new to the forums and I'm simply here to solve this problem once and for all, since it's getting quite annoying. At least one time a week my offline albums (downloaded albums) completely desy...
  • schorsch
  • Regular
  • 837 Views
  • 2 replies
  • 1 likes
  • desync
    Help
    iPhone 6s
    not downloaded
    offline albums
    offline music
    spotify bug
  • 837 Views
  • 2 replies
  • 1 likes

Playing random songs not in the album or playlist

I've been listening to an album but recently it's just been playing random songs that I've never listened to and that are not in the album??? Anyone know what happened or how to fix

  • Newbie
  • I've been listening to an album but recently it's just been playing random songs that I've never listened to and that are not in the album??? Anyone know what happened or how to fix
  • 321 Views
  • 0 replies
  • 1 likes
  • 321 Views
  • 0 replies
  • 1 likes

Won't play anything in my playlist

I listen to Spotify when I go to sleep at night. I have a playlist of 500+ songs that are all from different video game and movie soundtracks that are nice and calming and don't have lyrics.Up until just now, I've never had an issue. I deal with an a...

  • Newbie
  • I listen to Spotify when I go to sleep at night. I have a playlist of 500+ songs that are all from different video game and movie soundtracks that are nice and calming and don't have lyrics. Up un...
  • 470 Views
  • 0 replies
  • 0 likes
  • 470 Views
  • 0 replies
  • 0 likes

Deleting recent played albums/songs

How can I delete a whole list of recently played songs/albums?now I can only tick them off one by onecan you switch that 'recently played' list off anywhere?? Nothing found in Settings so far..

  • Newbie
  • How can I delete a whole list of recently played songs/albums? now I can only tick them off one by one can you switch that 'recently played' list off anywhere?? Nothing found in Settings so far..
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes