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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62705 Views
  • 16 replies
  • 37 likes
  • 62705 Views
  • 16 replies
  • 37 likes

Solved!! Premium issues

Hello!I purchased premium earlier this week and I've noticed that I can't use shuffle at all. When I try to activate shuffle it says "you need premium to use shuffle" or something like that and I can't also use the repeat button. It only goes on so i...

  • Casual Listener
  • Hello! I purchased premium earlier this week and I've noticed that I can't use shuffle at all. When I try to activate shuffle it says "you need premium to use shuffle" or something like that and I...
  • Woodkidd
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Lost account...

Hi all, first post.Went to play some music on my Spotify app on my iPhone and was logged out for some reason. After trying to log in using my credentials it says log in failed, wrong user name/password. Doesn't work when I log in.To make matters even...

  • Newbie
  • Hi all, first post. Went to play some music on my Spotify app on my iPhone and was logged out for some reason. After trying to log in using my credentials it says log in failed, wrong user name/pa...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

App keeps crashing playing commercials.

Hey folks. As you might have guessed from the topic I'm using the free version on my IPad.For about 5-6 weeks now I'm encountering a weird problem with it. The App keeps either crashing when a commercial starts up, or doesn't load the video and promp...

  • Newbie
  • Hey folks. 🙂   As you might have guessed from the topic I'm using the free version on my IPad. For about 5-6 weeks now I'm encountering a weird problem with it.   The App keeps either...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Cannot log in

Hi Guys,Since today my spotify logged my out automatically and I cant log in anymore, seeing the error in the picture below (basically it says there's a DNS error, check your network connection - but all other apps connect perfectly fine to the inter...

  • Newbie
  • Hi Guys, Since today my spotify logged my out automatically and I cant log in anymore, seeing the error in the picture below (basically it says there's a DNS error, check your network connection -...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

I cannot see my saved songs.

Hello,I have a problem about spotify. I just bought premuim features yesterday but my recent played, songs, albums, artists vs. part was vanished. I deleted and reinstalled the app like 10 times but it didn't changed anything. When I check it from my...

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  • Newbie
  • Hello, I have a problem about spotify. I just bought premuim features yesterday but my recent played, songs, albums, artists vs. part was vanished. I deleted and reinstalled the app like 10 times bu...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Last.fm not scrobbling from iPhone

Hi all, I need a help with this, as it bothers me a lot. Last.fm integration seems to run fine on my Mac, everything I listen to is properly scrobbled.However, on my iPhone it is not working at all, no music is getting scrobbled to my last.fm account...

  • Newbie
  • Hi all,    I need a help with this, as it bothers me a lot.  Last.fm integration seems to run fine on my Mac, everything I listen to is properly scrobbled. However, on my iPho...
  • verticalbones
  • Newbie
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

How do I stop having to continue clearing songs added to "My Music"

How do I stop having to constantly clear songs added to "My Music"? I use an iPad, and every time I listen to, or search for more songs, I end up having to spend a lot of time clearing songs from "My Music". Why are these songs added to "My Music" li...

  • Newbie
  • How do I stop having to constantly clear songs added to "My Music"? I use an iPad, and every time I listen to, or search for more songs, I end up having to spend a lot of time clearing songs from "My...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

problems playing spotify

everytime i try playing spotify on my phone being plugged into charger, it stops playing and asks me what device to play on, so i select iphone and it strat s again for 3 seconds and repeats.

  • Newbie
  • everytime i try playing spotify on my phone being plugged into charger, it stops playing and asks me what device to play on, so i select iphone and it strat s again for 3 seconds and repeats.
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

iPhone app quits

Every time I open the app on my iPhone 7 it just quits. How can I fix this issue?

  • Newbie
  • Every time I open the app on my iPhone 7 it just quits.  How can I fix this issue?
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Won't let me download

Spotify says I have exceeded all my available downloads even when I have removed ALL downloads from my iPhone 6. I am paying for premium so this should not be happening and it wasn't doing this until a month or so ago. Can anyone tell me why this mig...

  • Casual Listener
  • Spotify says I have exceeded all my available downloads even when I have removed ALL downloads from my iPhone 6. I am paying for premium so this should not be happening and it wasn't doing this until...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

push problems

Hello, even though all push notifications are turned on I never receive any. Currently using a iphone 6 running the latest ios

  • Newbie
  • Hello, even though all push notifications are turned on I never receive any. Currently using a iphone 6 running the latest ios
  • 250 Views
  • 0 replies
  • 1 likes
  • 250 Views
  • 0 replies
  • 1 likes

Volume fluctuations with chromecast

When I cast Spotify to my tv using a chromecast, the volume goes up and down randomly. Does anyone know how to fix this?

  • Newbie
  • When I cast Spotify to my tv using a chromecast, the volume goes up and down randomly. Does anyone know how to fix this?
  • juan_playa
  • Casual Listener
  • 785 Views
  • 1 replies
  • 4 likes
  • 785 Views
  • 1 replies
  • 4 likes

More payment options.

Hey i paid my premium and I can download my somgs but i cant do anything else. No shuffle, no skipping songs, also i cant put songs on the waitlist...

  • Newbie
  • Hey i paid my premium and I can download my somgs but i cant do anything else. No shuffle, no skipping songs, also i cant put songs on the waitlist...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Premium issue

I have premium but it keeps telling me to activate my premium and I have signed in and out and still the same problem. Every time I press shuffle to get off shuffle, I get the message "you have found a premium feature" and the same with skipping back...

  • Casual Listener
  • I have premium but it keeps telling me to activate my premium and I have signed in and out and still the same problem. Every time I press shuffle to get off shuffle, I get the message "you have found...
  • jakecom98
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Airplane mode; Spotify keeps stopping play to download

Hello, I'm new to the community, long time Spotify user Recently I attempted to listen to Spotify on my iPhone 6 during a long flight while on Airplane mode. I've never before had problem listening offline but this time around Spotify kept stopping a...

  • Casual Listener
  • Hello, I'm new to the community, long time Spotify user   Recently I attempted to listen to Spotify on my iPhone 6 during a long flight while on Airplane mode. I've never before had problem li...
  • thoraborg
  • Casual Listener
  • 1736 Views
  • 2 replies
  • 0 likes
  • 1736 Views
  • 2 replies
  • 0 likes

Why no save option on iPad?

I've just set up a new Premium account in a new iPad. On my old Premium account on other iPad I have the usual option to save and download albums, and I have the 'my music' item in the bottom bar. On the new account and iPad there is no save or downl...

  • Casual Listener
  • I've just set up a new Premium account in a new iPad. On my old Premium account on other iPad I have the usual option to save and download albums, and I have the 'my music' item in the bottom bar. On...
  • deewrecka
  • Newbie
  • 544 Views
  • 2 replies
  • 1 likes
  • 544 Views
  • 2 replies
  • 1 likes

iPhone randomly stops scrobbling to last.fm

iPhone randomly stops scrobbling to last.fm I've noticed that every now and then, Spotify is not scrobbling the music I listen to.It happens randomly, it doesn't scrobble for few hours and then it start scrobbling again. Does anybody else have the sa...

  • Casual Listener
  • iPhone randomly stops scrobbling to last.fm   I've noticed that every now and then, Spotify is not scrobbling the music I listen to. It happens randomly, it doesn't scrobble for few hours and...
  • iMartinPro
  • Newbie
  • 621 Views
  • 3 replies
  • 0 likes
  • 621 Views
  • 3 replies
  • 0 likes

Cannot access my account

I am paying for premium but when trying to access I always get the same pop up window saying I am only allowed to use Spotify abroad for 14 days.I have logged out from Spotify on all my devices.Still I am prevented from logging in.How can I get acces...

  • Newbie
  • I am paying for premium but when trying to access I always get the same pop up window saying I am only allowed to use Spotify abroad for 14 days. I have logged out from Spotify on all my devices. S...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Playlist sorting problem

I recently got a new phone, an iPhone, and when I downloaded Spotify, my main playlist is showing the wrong order, such as a full album in the playlist shows and plays in the wrong order. My PC and old phone both show the list in the correct order, a...

  • Casual Listener
  • I recently got a new phone, an iPhone, and when I downloaded Spotify, my main playlist is showing the wrong order, such as a full album in the playlist shows and plays in the wrong order. My PC and o...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes