Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80925 Views
  • 19 replies
  • 37 likes
  • 80925 Views
  • 19 replies
  • 37 likes

Need Help

I have a problem.. I'm member of spotify premium but I can't skip a song on my Iphone.

  • Newbie
  • I have a problem.. I'm member of spotify premium but I can't skip a song on my Iphone.
  • MattSuda
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stops playing on its own

My playlist stops playing on its own even when its on repeat playlist... how can I get the playlist to play for all day without having to start playback again?

  • Newbie
  • My playlist stops playing on its own even when its on repeat playlist... how can I get the playlist to play for all day without having to start playback again?
  • Jack
  • Roadie
  • 676 Views
  • 1 replies
  • 0 likes
  • 676 Views
  • 1 replies
  • 0 likes

Playlist

I have a playlist but when I try to listen to it Spotify plays everything that they want me to hear. If I wanted to listen to those songs I would have them on my playlist. Is there anyway I can just listen to my songs thanks

  • Newbie
  • I have a playlist but when I try to listen to it Spotify plays everything that they want me to hear. If I wanted to listen to those songs I would have them on my playlist. Is there anyway I can just ...
  • user-removed
  • Not applicable
  • 362 Views
  • 1 replies
  • 0 likes
  • my songs
  • 362 Views
  • 1 replies
  • 0 likes

Can't use Spotify for mee than 14 days abroad

I know I need to change my country as I have moved abroad but it won't even let me log in to change it.. any ideas?

  • Newbie
  • I know I need to change my country as I have moved abroad but it won't even let me log in to change it.. any ideas?
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

problem with account on iPhone

I'm a spotify premium member and my account is normal on my macbook but on my iphone it only shows "your playlists" istead of "your music" so i can't get to my saved songs, albums, artists, etc. How can i fix this?

  • Newbie
  • I'm a spotify premium member and my account is normal on my macbook but on my iphone it only shows "your playlists" istead of "your music" so i can't get to my saved songs, albums, artists, etc. &nbs...
  • 398 Views
  • 0 replies
  • 0 likes
  • iPhone 6s
    problem
  • 398 Views
  • 0 replies
  • 0 likes

New Listening Screen

Hi everyone, I just see that spotify has a new layout for IOS users and I really like it. So, I want to learn if it is possible to use that design right now, because clearly there is no update on app store. Thanks Already.

  • Newbie
  • Hi everyone, I just see that spotify has a new layout for IOS users and I really like it. So, I want to learn if it is possible to use that design right now, because clearly there is no update on app...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Solved!! I am a Spotify Premium member on Mac but can't get this on my new iPhone 5?

Hi... I recently moved from an iPhone 4 to a 5... I have been Premium Subscriber on my Mac for some time - but cannot now get Spotify Premium on my iPhone... would very be grateful for your help...please advise!Kind Regards,Michael Vanderosen

  • Casual Listener
  • Hi... I recently moved from an iPhone 4 to a 5... I have been Premium Subscriber on my Mac for some time - but cannot now get Spotify Premium on my iPhone... would very be grateful for your help...pl...
  • Maxim
  • Spotify Star
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

Local files won't sync (or even show up?)

Hello! How do I get local files to sync to my iPhone spotify? Most topics on here suggest that the files will show up "greyed out" on the phone.This doesn't happen for me. The files, or tracks, do not show up at all. So how do I go about it?

  • Newbie
  • Hello!   How do I get local files to sync to my iPhone spotify?   Most topics on here suggest that the files will show up "greyed out" on the phone. This doesn't happen for me. The fil...
  • gejumsky
  • Newbie
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to delete song from my playlist?

I saved a song on Spotify about a year ago and every time I connect to bluetooth in my car, this specific song starts to play. After hearing it a milliion times I now hate this song, and after searching my Spotify up and down, I do not see where this...

  • Newbie
  • I saved a song on Spotify about a year ago and every time I connect to bluetooth in my car, this specific song starts to play. After hearing it a milliion times I now hate this song, a...
  • Jack
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Listed guest artists on songs are gone

This started about a few weeks ago. I noticed that listed guest artists are being removed from under the title. But are still in the song. It only started with a bit ago but now they are all gone. I've seen no one talk about this.

  • Casual Listener
  • This started about a few weeks ago. I noticed that listed guest artists are being removed from under the title. But are still in the song. It only started with a bit ago but now they are all gone. I'...
  • Austinx117
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Notification not working, iPhone 6

I have turn on notifications on my account also in my phone app but it's not working, thanks for help

  • Casual Listener
  • I have turn on notifications on my account also in my phone app but it's not working, thanks for help
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Download

I am new to spotify, i have added numerous songs to my playlist, but for some reason my iphone will not let me download them. it keeps bringing up an ad for premium. I need to download them as I travel a lot & want to play the music when my phone is ...

  • Newbie
  • I am new to spotify, i have added numerous songs to my playlist, but for some reason my iphone will not let me download them. it keeps bringing up an ad for premium.   I need to download them ...
  • Furbee
  • Music Fan
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

daily mix is not refreshing

i only use one of my daily mixes because it is the perfect playlist for me, but it only shows about 5 songs and when i pull up to load more songs nothing happens. and yes, i use the heart and dislike buttons so dont use that as an answer please. i kn...

  • Newbie
  • i only use one of my daily mixes because it is the perfect playlist for me, but it only shows about 5 songs and when i pull up to load more songs nothing happens. and yes, i use the heart and dislike...
  • user-removed
  • Not applicable
  • 541 Views
  • 1 replies
  • 1 likes
  • 541 Views
  • 1 replies
  • 1 likes

i am premium member but not able to to skip songs

i am premium member but not able to to skip songs in my iphone ., its says you need to be a premium memebr to have unlimited skips , well i am premium ! any ideas ?

  • Newbie
  • i am premium member but not able to to skip songs in my iphone ., its says you need to be a premium memebr to have unlimited skips , well i am premium ! any ideas ?
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

share button inactive

Hi Everyone, I have premium account and I use iPhone. I can share a music in normally but today I cant. Share button has been inactive in two days. I search on the internet , actually I cant find any information. Please somebody help me Thx.

  • Newbie
  • Hi Everyone,   I have premium account and I use iPhone. I can share a music in normally but today I cant. Share button has been inactive in two days. I search on the internet , actually I cant...
  • toman95
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

La aplicación reinicia mi iPhone

A cause de abrir la aplicación mi iPhone 7 Plus de 256 GB con sistema operativo iOS 10.3.3, se reinicia sin más. No es la primera vez que me sucede. He actualizado la aplicación y aún así me sigue sucediendo. Cuento con suscripción anual y pienso dej...

  • Newbie
  • A cause de abrir la aplicación mi iPhone 7 Plus de 256 GB con sistema operativo iOS 10.3.3, se reinicia sin más. No es la primera vez que me sucede. He actualizado la aplicación y aún así me sigue su...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Deleting songs on phone but not on PC

Hi, is it possible for me to remove downloaded songs on my phone but have them continue to be saved in my PC's Spotify? My phone is running out of memory and i would like to clear up pace but also keep the songs i downloaded. I am using an Iphone7

  • Newbie
  • Hi, is it possible for me to remove downloaded songs on my phone but have them continue to be saved in my PC's Spotify? My phone is running out of memory and i would like to clear up pace but also ke...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Saving songs

If i dont have premium but am adding songs to my saved playlist is there a limit to how many can go on there or can i keep adding them?

  • Newbie
  • If i dont have premium but am adding songs to my saved playlist is there a limit to how many can go on there or can i keep adding them?
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Download does not show on full albums on family plan 3rd user

Hi Community,The 3rd user on my family plan has an issue with downloading full albums on iOS.The download toggle shows up for all other users just above the list of songs under an album, but does not for this particular user.The user had a previous n...

  • Newbie
  • Hi Community, The 3rd user on my family plan has an issue with downloading full albums on iOS. The download toggle shows up for all other users just above the list of songs under an album, but does...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

??

I subscribe to premium but not able to listen offline??

  • Newbie
  • I subscribe to premium but not able to listen offline??
  • Nico
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes