Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 66415 Views
  • 16 replies
  • 37 likes
  • 66415 Views
  • 16 replies
  • 37 likes

Upgraded Phone, Premium Account Gone

I am paying for a premium account. I have been listening on an iPhone 6. I just purchased an iPhone 7 and downloaded Spotify. I signed in and I am being asked to sign up for a premium account (which I have) and none of my playlists are there. What gi...

  • Visitor
  • I am paying for a premium account. I have been listening on an iPhone 6. I just purchased an iPhone 7 and downloaded Spotify. I signed in and I am being asked to sign up for a premium account (which ...
  • iamandyhill
  • Community Legend
  • 403 Views
  • 5 replies
  • 0 likes
  • 403 Views
  • 5 replies
  • 0 likes

Non Downloaded songs trying to play when offline

As the title says when I toggle to offline mode Spotify is still trying to play music not downloaded on my phone. I thought when I go offline it should only be playing music I've downloaded not everything saved to my library?Should also add that the ...

  • Newbie
  • As the title says when I toggle to offline mode Spotify is still trying to play music not downloaded on my phone. I thought when I go offline it should only be playing music I've downloaded not every...
  • 310 Views
  • 0 replies
  • 3 likes
  • 310 Views
  • 0 replies
  • 3 likes

Help organize my stuff

I'm a new user. I don't understand Your Library. It contains all the stuff I've listened to or searched, but not the stuff I've decided to save. For example, the library in my house doesn't contain every book I've ever picked up. It only contains the...

  • Casual Listener
  • I'm a new user. I don't understand Your Library. It contains all the stuff I've listened to or searched, but not the stuff I've decided to save. For example, the library in my house doesn't contain e...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Duplicate listening.

Hi. Let's say I use Spotify to play music at a party, but I have to run out to by more party effects. But I don't want to miss what they are listening to. So I'm missing a function that lets me listen to same music as the party, just by "leaching on"...

  • Newbie
  • Hi. Let's say I use Spotify to play music at a party, but I have to run out to by more party effects. But I don't want to miss what they are listening to. So I'm missing a function that lets me liste...
  • 175 Views
  • 0 replies
  • 1 likes
  • 175 Views
  • 0 replies
  • 1 likes

Superuser Contribution Phone Crashing from Spotify Use

My phone has been crashing and occasionally restarting when I play music using Spotify. The iOS on my 5s iphone is up to date. This is the second time that I've had to restore my phone within a week, and I've been told that it isn't a battery issue b...

  • Newbie
  • My phone has been crashing and occasionally restarting when I play music using Spotify.  The iOS on my 5s iphone is up to date.  This is the second time that I've had to restore my phone wi...
  • Melody
  • Spotify
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! IOS10 notification bubbles overlap - iPhone SE

Hi, The notification bubbles on the drop-down Notifications on IOS overlap one another. Some of the overlapped bubbles cannot be cleared and remain persistently on the list of notitfications.Other bubbles have disappeared when I dismissed the entire ...

Spotify-Notif1.PNG Spotify-Notif2.jpg Spotify-Notif3.jpg
  • Regular
  • Hi,   The notification bubbles on the drop-down Notifications on IOS overlap one another.   Some of the overlapped bubbles cannot be cleared and remain persistently on the list of notit...
  • Timsel
  • Newbie
  • 6216 Views
  • 8 replies
  • 0 likes
  • 6216 Views
  • 8 replies
  • 0 likes

Can't get Local files to appear on iPhone

I'm having trouble getting my local files to appear on my iphone. I've done the whole creating a playlist with local files in them to dowload, but when I go to downlod them on to my iphone, some of the songs straight up don't appear?? They're not gre...

  • Newbie
  • I'm having trouble getting my local files to appear on my iphone. I've done the whole creating a playlist with local files in them to dowload, but when I go to downlod them on to my iphone, some of t...
  • CoryRoc
  • Newbie
  • 383 Views
  • 1 replies
  • 1 likes
  • 383 Views
  • 1 replies
  • 1 likes

Premium

Ondanks premium nog steeds reclame

  • Visitor
  • Ondanks premium nog steeds reclame
  • hotnspicyyyyyy
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! IPAD AND IPHONE NOT SYNCING

Hi all, New to this, am currently using the free 7 day premium trial and will sign up for premium. I have downloaded the app on both my Iphone 7 and my IPad air. Im downloading music using my IPAD as its much quicker over the wifi at work... but when...

  • Casual Listener
  • Hi all,   New to this, am currently using the free 7 day premium trial and will sign up for premium. I have downloaded the app on both my Iphone 7 and my IPad air. Im downloading music using m...
  • hotnspicyyyyyy
  • Roadie
  • 5200 Views
  • 3 replies
  • 0 likes
  • 5200 Views
  • 3 replies
  • 0 likes

Solved!! "Available Offline" feature not working

My "available offline" feature is not working. A month ago, it worked quite smoothly when downloading a playlist to my iPhone. Now, after adding additional songs to my playlist, I am attempting to re-sync the playlist to my iPhone. After shifting the...

  • Newbie
  • My "available offline" feature is not working. A month ago, it worked quite smoothly when downloading a playlist to my iPhone. Now, after adding additional songs to my playlist, I am attempting to re...
  • Lucydavey45
  • Newbie
  • 36386 Views
  • 20 replies
  • 3 likes
  • 36386 Views
  • 20 replies
  • 3 likes

Audi MMI inconsistent album art

Hello all, Having a bit of trouble here. This issue is for Audi MMI 2013 and newer. I have been noticing that Audi MMI inconsistently displays album art on screen. Sometimes album art displays, and sometimes the image on screen does not match album a...

  • Newbie
  • Hello all,   Having a bit of trouble here. This issue is for Audi MMI 2013 and newer. I have been noticing that Audi MMI inconsistently displays album art on screen. Sometimes album art...
  • GregZG
  • Newbie
  • 3320 Views
  • 3 replies
  • 5 likes
  • 3320 Views
  • 3 replies
  • 5 likes

Random Play iOS

Randomplay is disable automaticly when you will continue your Playlist After a while since The Last Update, why?I must click again Every Time on Shuffle at my Playlist

  • Newbie
  • Randomplay is disable automaticly when you will continue your Playlist After a while since The Last Update, why? I must click again Every Time on Shuffle at my Playlist
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

I am unable to follow a playlist

Hi Guys Wondering if anyone can help....long time premium spotify user. Live and working currently in the middle of nowhere Australia, so rarely have more than 1 bar of 3g. Whenever I go into town I download loads of music / playlists for offline use...

  • Newbie
  • Hi Guys   Wondering if anyone can help....long time premium spotify user.   Live and working currently in the middle of nowhere Australia, so rarely have more than 1 bar of 3g. Whenever...
  • russellquirk
  • Casual Listener
  • 4915 Views
  • 4 replies
  • 1 likes
  • 4915 Views
  • 4 replies
  • 1 likes

How to delete downloaded songs

I need to delete downloaded songs since i have reached the limit for it. I have downloaded the songs from a playlist which is being updated often, since the song is not in the playlist how can I remove downloaded songs to make room for more songs to ...

  • Newbie
  • I need to delete downloaded songs since i have reached the limit for it. I have downloaded the songs from a playlist which is being updated often, since the song is not in the playlist how can I remo...
  • michaelaktas
  • Music Fan
  • 955 Views
  • 2 replies
  • 0 likes
  • 955 Views
  • 2 replies
  • 0 likes

Whole albums suddenly being unavailable.

Hello,I am currently watching some of my favourite albums disappearing from my Spotify. Still have albums listed with the songs I love I just can't play them. But I do get notices that the artist is still available on the radio feature. I've tried de...

  • Casual Listener
  • Hello, I am currently watching some of my favourite albums disappearing from my Spotify. Still have albums listed with the songs I love I just can't play them. But I do get notices that the artist...
  • Jacob
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Playlists stuck loading on ipod touch

I have an Ipod touch version 4.2.1 running Spotify for IOS4. It used to work fine. Then I had to reset the ipod touch and install spotify again. Now only 5 of all (100 or so) playlists are visible. The rest says loading. I have kept it runnning for d...

  • Newbie
  • I have an Ipod touch version 4.2.1 running Spotify for IOS4.   It used to work fine. Then I had to reset the ipod touch and install spotify again. Now only 5 of all (100 or so) playlists are...
  • Masterwayne2759
  • Casual Listener
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have I been hacked?

When I try to play my Spotify premium, often my music stops and it flashes upsaying a different device named Yolanda is using it and the music changes. I also have another device called Ramon that seems to use it too. I've changed my password, but it...

  • Casual Listener
  • When I try to play my Spotify premium, often my music stops and it flashes up saying a different device named Yolanda is using it and the music changes. I also have another device called Ramon that ...
  • Melody
  • Spotify
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

[BUG] Double "Recently Played"

In the "Home" tab i have a 2 "Recently Played" sections, one is the right one because it have my real recently played songs, the other one have the last recently played songs before my premium subscrition was expired (for what a remember) and also a ...

  • Regular
  • In the "Home" tab i have a 2 "Recently Played" sections, one is the right one because it have my real recently played songs, the other one have the last recently played songs before my premium subscr...
  • jacopoiuytr
  • Regular
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify won't reinstall

I unistall Spotify because it was not working and when I trying to reinstall it. It's says that it can't be downloaded. I have tried everything. Restart phone, sigh out in and out of App Store and nothing works.

  • Newbie
  • I unistall Spotify because it was not working and when I trying to reinstall it. It's says that it can't be downloaded. I have tried everything. Restart phone, sigh out in and out of App Store and no...
  • Tom
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

How can i move offline playstis from one account to an other?

I am wondering since i bought prenium account if i could move the playlist from one prenium account to an other non prenium one in the same phone? And to be able to listen to those tracks offline.

  • Newbie
  • I am wondering since i bought prenium account if i could move the playlist from one prenium account to an other non prenium one in the same phone?   And to be able to listen to those tracks of...
  • Tom
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes