Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73479 Views
  • 16 replies
  • 37 likes
  • 73479 Views
  • 16 replies
  • 37 likes

spotify not sync

Hello, i have a iphone 4 and will sync the music to it. BUT it will not sync, how do i do ? // Jonathan

  • Newbie
  • Hello, i have a iphone 4 and will sync the music to it. BUT it will not sync, how do i do ?   // Jonathan
  • jboydboy
  • Newbie
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
  • 0 likes

Local files disappeared?

Hello everyone! I've been a premium user for almost 2 years now and have always felt satisfied with it. A few months ago, I downloaded the "regional at best" album from 21 pilots on my desktop and synced them as well on my iphone using the tutorial o...

  • Newbie
  • Hello everyone! I've been a premium user for almost 2 years now and have always felt satisfied with it. A few months ago, I downloaded the "regional at best" album from 21 pilots on my desktop and sy...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Amplifier playback

HiIt seems since the last update if I leave the Spotify app while playing through my amplifier and return the volume sets to max on my amplifier. Almost blowing my speakers. This also happens if opening another app (any that uses sound) it also sets ...

  • Casual Listener
  • Hi It seems since the last update if I leave the Spotify app while playing through my amplifier and return the volume sets to max on my amplifier. Almost blowing my speakers. This also happens if ...
  • Lidz
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

[iOS] Genius - Behind the Lyrics

Hey guys,I cannot stand the Behind the Lyrics feature within the iOS app, it obstructs dismissing the currently playing track by swiping down.I was wondering if anyone could advise, I was thinking of blocking the relevant genius web addresses/ip addr...

  • Newbie
  • Hey guys, I cannot stand the Behind the Lyrics feature within the iOS app, it obstructs dismissing the currently playing track by swiping down. I was wondering if anyone could advise, I was thi...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Battery drain, hot phone; not fixed with updates

I've been using Spotify for years, but some months ago I noticed that my phone got really hot and the battery drained severely when listening to Spotify, even for a short time. This started after a version update. The updates since then have not fixe...

  • Newbie
  • I've been using Spotify for years, but some months ago I noticed that my phone got really hot and the battery drained severely when listening to Spotify, even for a short time. This started after a v...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

iTunes imports to MacBook Spotify, but not iPhone

Hello All, It seems that this is not a new issue ... but I'm seeking help. I have been able to import my iTunes folders to Spotify, and it works just fine on my MacBookPro laptop. But when I try to open those folders/files on my iPhone, some tracks h...

  • Regular
  • Hello All,   It seems that this is not a new issue ... but I'm seeking help. I have been able to import my iTunes folders to Spotify, and it works just fine on my MacBookPro laptop. But when I...
  • smtann13
  • Regular
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

iphone music storage

Where on the spotify app can I find downloaded music storage utilization on my iphone 5s?Where on the spotify app on my iphone 5s do I find the setting for downloading music using cellular data? The info I find online on the website does not match wh...

  • Newbie
  • Where on the spotify app can I find downloaded music storage utilization on my iphone 5s? Where on the spotify app on my iphone 5s do I find the setting for downloading music using cellular data? Th...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Volume Control w/Sonos

Ever since the last couple IOS updates, when controling the volume via Sonos, the slider speradically jumps up and down. All other music apps (Pandora, Amazon, etc.) via Sonos work as expected.

  • Casual Listener
  • Ever since the last couple IOS updates, when controling the volume via Sonos, the slider speradically jumps up and down. All other music apps (Pandora, Amazon, etc.) via Sonos work as expected. 
  • Helcat
  • Casual Listener
  • 20553 Views
  • 14 replies
  • 3 likes
  • 20553 Views
  • 14 replies
  • 3 likes

Can't share songs to Twitter!

From the Spotify app on my iOS phone, used to be able to click Share, then Twitter, then all would see the song. Now when I do this, I get an error on twitter saying unable to send, saved to drafts. Please help!

  • Newbie
  • From the Spotify app on my iOS phone, used to be able to click Share, then Twitter, then all would see the song. Now when I do this, I get an error on twitter saying unable to send, saved to drafts. ...
  • 541 Views
  • 0 replies
  • 0 likes
  • 541 Views
  • 0 replies
  • 0 likes

ARCHIVOS LOCALES

mi problema es que no puedo reproducir las cancones descargadas por archivos locales en mi iphone, y haga lo que hga no se descargan en el, y no entiendo por que

  • Newbie
  • mi problema es que no puedo reproducir las cancones descargadas por archivos locales en mi iphone, y haga lo que hga no se descargan en el, y no entiendo por que 
  • 297 Views
  • 0 replies
  • 0 likes
  • Mobile
  • 297 Views
  • 0 replies
  • 0 likes

Play a playlist

I have a room with a plugged in ipad, that I want to play music from 24/7. It's connected to WiFi, and to speakers by cable. Is this possible?

  • Casual Listener
  • I have a room with a plugged in ipad, that I want to play music from 24/7. It's connected to WiFi, and to speakers by cable. Is this possible?
  • 0rangeJuice
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Shuffle turns off on its own when I'm playing music

I have Spotify premium. Frequently when I'm playing my music on shuffle mode, out of nowhere I'll notice that the songs are playing sequentially. When I check, shuffle has turned off, and repeat playlist has turned on without me pressing either butto...

  • Newbie
  • I have Spotify premium. Frequently when I'm playing my music on shuffle mode, out of nowhere I'll notice that the songs are playing sequentially. When I check, shuffle has turned off, and repeat play...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Solved!! Spotify community

Is there a way to use Spotify community on the Spotify app?

  • Casual Listener
  • Is there a way to use Spotify community on the Spotify app?
  • Maxim
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

VPN, China?

Ok so I'm from Mexico and had my account based there, one month ago I cancel my account because I found a work opportunity in China and I've heard about the firewall and the Internet restrictions (that's why I decided to cancel my subscription), when...

  • Newbie
  • Ok so I'm from Mexico and had my account based there, one month ago I cancel my account because I found a work opportunity in China and I've heard about the firewall and the Internet restrictions (th...
  • Maxim
  • Spotify Star
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Spotify (ver 8.4.0) is causing severe battery drain and overhea of Iphone 7+ (running iOS 10.3.1)

My only solution thus far has been to operate my Spotify app in 'offline' mode. I've noticed that when I do that my battery doesn't drain and phone isn't a scorching 'lava rock.' Curious how Spotify will fix this and when...also how the overheating o...

  • Newbie
  • My only solution thus far has been to operate my Spotify app in 'offline' mode. I've noticed that when I do that my battery doesn't drain and phone isn't a scorching 'lava rock.'   Curious ...
  • smh6986
  • Casual Listener
  • 2017 Views
  • 5 replies
  • 1 likes
  • battery
    iOS 10
    iphone 7
    Overheating
    Spotify version 8.4.0
  • 2017 Views
  • 5 replies
  • 1 likes

Behind the lyrics doesn't work

HiI'm listing music and I wanted you to enable behind the lyrics but it doesn't work, I've tried all, can someone help me please

  • Newbie
  • Hi I'm listing music and I wanted you to enable behind the lyrics but it doesn't work, I've tried all, can someone help me please
  • leahmandviwala
  • Casual Listener
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Spotify won't log in on new Iphone 7

Hi there, I've just got the Iphone 7 and transferred in the data from the Iphone 6 to it. Now when I try to log in using Facebook or regular username and password it just keeps loading but never opens. The screen goes black and when I get back to it ...

  • Newbie
  • Hi there,   I've just got the Iphone 7 and transferred in the data from the Iphone 6 to it. Now when I try to log in using Facebook or regular username and password it just keeps loading but n...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Downloading albums

Hi, I'm confused about downloading and saving ? How do I download an album such that it doesn't just put all the album tracks in the 'songs' catergory amongst individual songs I've collected ? I want the album downloaded and separate from everything ...

  • Casual Listener
  • Hi, I'm confused about downloading and saving ? How do I download an album such that it doesn't just put all the album tracks in the 'songs' catergory amongst individual songs I've collected ? I want...
  • Ml22-1
  • Casual Listener
  • 457 Views
  • 4 replies
  • 1 likes
  • 457 Views
  • 4 replies
  • 1 likes

How to remove device from Spotify Connect

So. I was at my aunt's place and I connected to their Bose Sountouch and today i realize that over my 4G network from my house I can play music to their speaker. Does anyone know how to remove it? I've already tried doing the log out from everywhere ...

  • Newbie
  • So. I was at my aunt's place and I connected to their Bose Sountouch and today i realize that over my 4G network from my house I can play music to their speaker. Does anyone know how to remove it? I'...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Extended menu interface bug

Every time I want to use the extended menu for a song (three dots ) i get this search tip, the problem is that I can't cancel it or remove it and I can only use or click the space inside the square.MexicoUsing iPhone 5 10.3.2 (latest)Spotify build 8....

  • Newbie
  • Every time I want to use the extended menu for a song (three dots ) i get this search tip, the problem is that I can't cancel it or remove it and I can only use or click the space inside the square. ...
  • itu_
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes