Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64385 Views
  • 16 replies
  • 37 likes
  • 64385 Views
  • 16 replies
  • 37 likes

Superuser Contribution Local files added to Spotify show up on desktop client, but some won't sync to mobile after download

Hey guys, I'm new so I am very lost on some of the specifics of spotify. I wanted to add my local files from iTunes to spotify and sync them to my iPhone, but when I download them into the mobile app, Most will show up, and be able to play, but there...

  • Visitor
  • Hey guys, I'm new so I am very lost on some of the specifics of spotify. I wanted to add my local files from iTunes to spotify and sync them to my iPhone, but when I download them into the mobile app...
  • ZullyB
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription

I have premium, and have no problem playing it with Echo Dot. But when I try to play it on my iPhone it says I don't have premium. Please tell me I DON'T have to buy the family plan!

  • Casual Listener
  • I have premium, and have no problem playing it with Echo Dot.  But when I try to play it on my iPhone it says I don't have premium. Please tell me I DON'T have to buy the family plan!
  • Aquanetta1
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Spotify automatically playing in car

Spotify is automatically 'playing' whenever I connect to the Bluetooth in my car.It isn't actually playing, unless I'm in the aux mode, so it will be 'playing' unheard from an unopened app.My husband and I use the same account, so if he is listening ...

  • Newbie
  • Spotify is automatically 'playing' whenever I connect to the Bluetooth in my car. It isn't actually playing, unless I'm in the aux mode, so it will be 'playing' unheard from an unopened app. My hus...
  • Bryan0903
  • Casual Listener
  • 695 Views
  • 1 replies
  • 1 likes
  • 695 Views
  • 1 replies
  • 1 likes

A few problems with the last few updates

Hey everyone, first all, I'm using an iPhone 7 Plus, and I have Premium.Every so often it will not let me choose a song, it just stays on the previous song no matter what song I click on, or force touch on. The problem persists upon closing down the ...

  • Newbie
  • Hey everyone, first all, I'm using an iPhone 7 Plus, and I have Premium. Every so often it will not let me choose a song, it just stays on the previous song no matter what song I click on, or force ...
  • Jacob
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

How do I transfer my Spotify account from an older I pad to my new I pad air 2

Can't find any info on transferring my playlists from my old iPad to my New iPad Air 2 any suggestions ?

  • Newbie
  • Can't find any info on transferring my playlists from my old iPad to my  New iPad Air 2 any suggestions ?
  • Maxim
  • Spotify Star
  • 2271 Views
  • 1 replies
  • 0 likes
  • 2271 Views
  • 1 replies
  • 0 likes

How to avoid shuffle play?

iOS specific: I listen a lot to albums from start to end. I need to be able to start playing an album without pressing "shuffle play", switch to "now playing", disable shuffle play, go back to album and press track number one. Any way to disable shuf...

  • Newbie
  • iOS specific: I listen a lot to albums from start to end. I need to be able to start playing an album without pressing "shuffle play", switch to "now playing", disable shuffle play, go back to album ...
  • Bittencourt
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Spotify not having certain music

Why does Spotify have songs by Christel Alsos, but not "Found" by Christel Alsos? I'm sure there are other artists that don't have all of their music on Spotify either; please fix this problem ASAP if possible!

  • Newbie
  • Why does Spotify have songs by Christel Alsos, but not "Found" by Christel Alsos? I'm sure there are other artists that don't have all of their music on Spotify either; please fix this problem ASAP i...
  • Jacob
  • Community Legend
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Offline Playing with Premium

I've been having a problem with my downloaded albums and playlists being unable to play offline for about 3 months now. I am a premium subscriber, and I have tried multiple times to delete and reinstall the app to try and troubleshoot the problem. Ho...

  • Newbie
  • I've been having a problem with my downloaded albums and playlists being unable to play offline for about 3 months now. I am a premium subscriber, and I have tried multiple times to delete and reinst...
  • harmonycarolino
  • Regular
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Solved!! How can I organize my playlists by name of artist on the app?

I have already done it in the desktop app, but I want to let my playlists like this in my phone and I can´t find a way to do it! Thanks for the help.

  • Casual Listener
  • I have already done it in the desktop app, but I want to let my playlists like this in my phone and I can´t find a way to do it! Thanks for the help.
  • Jacob
  • Community Legend
  • 929 Views
  • 3 replies
  • 0 likes
  • 929 Views
  • 3 replies
  • 0 likes

keeps interrupting music, asking to stay on this device or switch to some other device I don't know

I keep getting interruptions when I play Spotify on my iPhone, as if I were using it on multiple devices and switching between them. The optiosn are "continue on this device" or "listen on ___." However, I've never heard of the some of the devices it...

  • Visitor
  • I keep getting interruptions when I play Spotify on my iPhone, as if I were using it on multiple devices and switching between them.  The optiosn are "continue on this device" or "listen on ___....
  • Jacob
  • Community Legend
  • 6708 Views
  • 8 replies
  • 0 likes
  • 6708 Views
  • 8 replies
  • 0 likes

Cargos dobles

Intente contratar la promoción de 3 meses de premium por $99 y cuando puse los datos de mi tarjeta y acepte los términos me llego el mensaje del cargo a mi tarjeta pero en la aplicación me apareció un mensaje que hubo problemas con el banco, que no s...

  • Newbie
  • Intente contratar la promoción de 3 meses de premium por $99 y cuando puse los datos de mi tarjeta y acepte los términos me llego el mensaje del cargo a mi tarjeta pero en la aplicación me apareció u...
  • elsurcosma
  • Newbie
  • 662 Views
  • 2 replies
  • 0 likes
  • Cargos dobles
  • 662 Views
  • 2 replies
  • 0 likes

Bug - add song to Playlist after liking it

Hi, in iOS (latest version) when you are listening to "Your daily mix" you can like a song (by touching the heart icon) and after doing so a quick slide bar appears that if you touch it before it disappears you (supposely) can add the song to a playl...

  • Visitor
  • Hi, in iOS (latest version) when you are listening to "Your daily mix" you can like a song (by touching the heart icon) and after doing so a quick slide bar appears that if you touch it before i...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not working on iPad just says installing

I can't do any thing with it I can't delet the app and start again it just sat there not doing anything ?... please help

  • Newbie
  • I can't do any thing with it I can't delet the app  and start again it just sat there not doing anything ?... please help 
  • Kanev
  • Casual Listener
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

iPhone Mini Connected - playing an album in track order

I am using an iPhone 6 in a Mini Cooper using the Mini Connected app. I would like to listen to an album in track order. Using the app in the car - I select an album and it lists the tracks in alphabetical order, with an option to select a track or s...

  • Visitor
  • I am using an iPhone 6 in a Mini Cooper using the Mini Connected app.   I would like to listen to an album in track order.   Using the app in the car - I select an album and it lists th...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Unable to tap on songs

This could just be a premium feature, but for the past few days I have been unable to play any songs if I try to tap on them, even in personal playlists. The only thing that happens is the "Shuffle" button compresses as if it was tapped instead of th...

  • Newbie
  • This could just be a premium feature, but for the past few days I have been unable to play any songs if I try to tap on them, even in personal playlists. The only thing that happens is the "Shuffle" ...
  • talkingtowho
  • Newbie
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! How do I remove all 3 doors down songs from my large playlists?

Pretty straightforward question. 3 doors down is dog **bleep** that I accidentally added to my playlists in a fit of decade-old excitement to build alternative rock playlists. They came up in my playlist today and I nearly vomited. It's incredibly di...

  • Visitor
  • Pretty straightforward question. 3 doors down is dog **bleep** that I accidentally added to my playlists in a fit of decade-old excitement to build alternative rock playlists. They came up in my play...
  • Jacob
  • Community Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Shuts Down

Hello everyone! I dont know if this place that i'm writing is true or not but, i can not reach any techinal support so decided to write this section on the site.I need to ask you that, in spotify whenever i enter artist's songs section programme auto...

  • Casual Listener
  • Hello everyone! I dont know if this place that i'm writing is true or not but, i can not reach any techinal support so decided to write this section on the site. I need to ask you that, in spotify w...
  • yyigitiskurt
  • Casual Listener
  • 512 Views
  • 2 replies
  • 1 likes
  • 512 Views
  • 2 replies
  • 1 likes

Searching

Whenever I search a band or artist the app will shut down, it won't let me search anything without the app shutting down, what do I do?

  • Newbie
  • Whenever I search a band or artist the app will shut down, it won't let me search anything without the app shutting down, what do I do?
  • Hubo
  • Community Legend
  • 259 Views
  • 1 replies
  • 3 likes
  • 259 Views
  • 1 replies
  • 3 likes

playlist gone

I can't listen to music and all of my playlists are gone

  • Newbie
  • I can't listen to music and all of my playlists are gone
  • MarkPedersen
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Problem with app on iPhone

The app keeps crashing when you click on Go to artist. Needs sorting appears to be a bug since the new update came out

  • Newbie
  • The app keeps crashing when you click on Go to artist. Needs sorting appears to be a bug since the new update came out
  • Eighthighlions
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes