Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62798 Views
  • 16 replies
  • 37 likes
  • 62798 Views
  • 16 replies
  • 37 likes

Solved!! Spotify automatically saved albums on iphone when 'saved'

I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offline mode" for then? I would love to have a big libr...

  • Casual Listener
  • I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offl...
  • meldoom
  • Casual Listener
  • 2687 Views
  • 5 replies
  • 0 likes
  • 2687 Views
  • 5 replies
  • 0 likes

Trying to login but fails saying I already have an account

I created an account and went premium on my Mac. I have logged out of the account on my Mac and have downloaded Spotify on my Iphone. I am now trying to LOGIN to my account on my Iphone but am getting a message saying "login failed""You've already cr...

  • Newbie
  • I created an account and went premium on my Mac.  I have logged out of the account on my Mac and have downloaded Spotify on my Iphone.  I am now trying to LOGIN to my account on my Iph...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Como organizar musicas no spotify

Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!

  • Newbie
  • Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!
  • Bittencourt
  • Spotify Star
  • 8888 Views
  • 1 replies
  • 0 likes
  • 8888 Views
  • 1 replies
  • 0 likes

Spotify mobile app timed out?

I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How do I fix this?

  • Newbie
  • I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How d...
  • Janie67
  • Newbie
  • 2949 Views
  • 6 replies
  • 1 likes
  • 2949 Views
  • 6 replies
  • 1 likes

spotify family premium doesn't work

my mom took spotify family premium and shared it with me. I got the email with the code and I activated my profile but it still says that I've the free abonnement. Why? Thanks

  • Newbie
  • my mom took spotify family premium and shared it with me. I got the email with the code and I activated my profile but it still says that I've the free abonnement. Why? Thanks
  • Swanny
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

can't access my premium on iphone

I've upgraded my spotify account to premium today and still can't access my playlists on my iphone. however, my account at PC said that it's already premium. I've logged in with my email address. Can someone please help?

  • Casual Listener
  • I've upgraded my spotify account to premium today and still can't access my playlists on my iphone. however, my account at PC said that it's already premium. I've logged in with my email address. Can...
  • Hubo
  • Community Legend
  • 920 Views
  • 5 replies
  • 0 likes
  • 920 Views
  • 5 replies
  • 0 likes

Strange problem - Sound disapperas but only in one earbud.

Hello A couple of days ago I got my self a new pair of Sennehsier CX2.00i since the old pair broke. Now with this new pair I'm experencing a strange issue. Sometimes when I plug them into my iPhone 6S Plus, and I open spotify to play music, the sound...

  • Newbie
  • Hello   A couple of days ago I got my self a new pair of Sennehsier CX2.00i since the old pair broke. Now with this new pair I'm experencing a strange issue. Sometimes when I plug them into my...
  • Joosh312
  • Newbie
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Everything gone wrong

I don't know what's happened but I've gone from having zero problems with Spotify, to having all of them. The app now won't play music when it's minimised without a workaround, the bar at the bottom can't be used to pause or play and it never changes...

  • Casual Listener
  • I don't know what's happened but I've gone from having zero problems with Spotify, to having all of them. The app now won't play music when it's minimised without a workaround, the bar at the bottom ...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

[IOS] App crashes with internet connection(In airpale mode, starts fine)

Dear Sir or Madam, I am having a trouble (like the description says) with the Spotify app. The day before i had no problem at all. The next day it started crashing every time! I did not do anyithing with the device.(Yeah i tried reinstalling, i tried...

  • Newbie
  • Dear Sir or Madam,   I am having a trouble (like the description says) with the Spotify app. The day before i had no problem at all. The next day it started crashing every time!   I did...
  • 502 Views
  • 0 replies
  • 0 likes
  • airplane mode
    Crash
    I Always Wanted To Be In The Band
    iOS9
  • 502 Views
  • 0 replies
  • 0 likes

iphone offline

everytime i try to use spotify while not connected to wifi it tells me that im offline and im unable to use it but im a premium user. can anyone tell me how to fix this?

  • Newbie
  • everytime i try to use spotify while not connected to wifi it tells me that im offline and im unable to use it but im a premium user. can anyone tell me how to fix this?
  • Hubo
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Sonos

when I start I just get the program only if I want to play music program sonos in IOS version 10.2.1 through spotify he says there is a time out has occurred and if this continues I contact spotify. so I can now listen to music on spotify via sonos. ...

  • Newbie
  • when I start I just get the program only if I want to play music program sonos in IOS version 10.2.1 through spotify he says there is a time out has occurred and if this continues I contact spotify. ...
  • Hubo
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Disconnecting from facebook

I can't seem to find "settings" on the drop down so I can disconnect my account from Facebook.

  • Newbie
  • I can't seem to find "settings" on the drop down so I can disconnect my account from Facebook.
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify Connect

Hallo zusammen Leider kann ich über Spotify Connect keine Alben oder Playlisten automatisch abspielen. Ich streame die Musik auf meine Bluesound Pulse. Die Wiedergabe wird immer wiede nach 1-2 Titeln abgebrochen und man muss immer wieder manuel start...

  • Newbie
  • Hallo zusammen   Leider kann ich über Spotify Connect keine Alben oder Playlisten automatisch abspielen. Ich streame die Musik auf meine Bluesound Pulse. Die Wiedergabe wird immer wiede nach 1...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

spotify on ipod shuffle??!!

I'm hoping someone can help....is there anyway of getting your spotify music onto an ipod shuffle??It doesn't come up under devices when I plug it into my mac... thanks.

  • Newbie
  • I'm hoping someone can help.... is there anyway of getting your spotify music onto an ipod shuffle?? It doesn't come up under devices when I plug it into my mac...   thanks. 
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

I don't have a Credit card but i want to get premium.

I like to listen to music on the go and I'm to lazy to download all the song one by one to my phone. I don't have data that I can use. (On a prepaid prepaid plan) just help me so I can Listen to music

  • Newbie
  • I like to listen to music on the go and I'm to lazy to download all the song one by one to my phone. I don't have data that I can use. (On a prepaid  prepaid plan) just help me so I can Listen t...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Spotify Connect

My LG soundbar is not an option any longer for a speaker source. I did do a firmware upgrade on my router recently. There must be a setting on the router that needs to be adjusted? Please help! Thanks

  • Newbie
  • My LG soundbar is not an option any longer for a speaker source. I did do a firmware upgrade on my router recently. There must be a setting on the router that needs to be adjusted? Please help! Thank...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

tarjetas de regalo

Hola, compré una tarjeta de regalo y la canjee con éxito. Sin embargo al iniciar mi sesión, esta continúa como una cuenta gratis y no como premium. Gracias.

  • Newbie
  • Hola, compré una tarjeta de regalo y la canjee con éxito. Sin embargo al iniciar mi sesión, esta continúa como una cuenta gratis y no como premium. Gracias.
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Solved!! Use Spotify with Restrictions enabled?

My 8 y.o. son recently got an iPad. We enabled Restrictions (Parental Controls) on it and, in doing so, seem to have blocked Spotify from being available for use. I've played around with turning on/off various settings within the Restrictions (e.g. a...

  • Casual Listener
  • My 8 y.o. son recently got an iPad. We enabled Restrictions (Parental Controls) on it and, in doing so, seem to have blocked Spotify from being available for use. I've played around with turning on/o...
  • dckeyes
  • Casual Listener
  • 26613 Views
  • 2 replies
  • 0 likes
  • 26613 Views
  • 2 replies
  • 0 likes

What's new in 7.7.0?

What are the changes and improvements? I want to know

  • Gig Goer
  • What are the changes and improvements? I want to know
  • jsarc
  • Casual Listener
  • 741 Views
  • 3 replies
  • 0 likes
  • iOS
    patch
  • 741 Views
  • 3 replies
  • 0 likes