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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80804 Views
  • 19 replies
  • 37 likes
  • 80804 Views
  • 19 replies
  • 37 likes

Solved!! Premium Account Stuck on Shuffle (Yes, I've turned it off from the song - still shuffles)

I have a spotify premium account on iOS. For two weeks now all of my playlists except for the Daily Mix have been stuck on shuffle. I have re-installed the app. I have clicked on the song playing and manually de-selected shuffle from there. Nothing i...

  • Casual Listener
  • I have a spotify premium account on iOS. For two weeks now all of my playlists except for the Daily Mix have been stuck on shuffle. I have re-installed the app. I have clicked on the song playin...
  • DOcelot
  • Casual Listener
  • 8458 Views
  • 2 replies
  • 0 likes
  • 8458 Views
  • 2 replies
  • 0 likes

iPhone Facebook login is not working:

I had to change my facebook password 2 time in the last 2 days NOrmally I can click on login with facebook and just say ok to authroize and it works fine. Today nothing. I made sure i have a good signal, I can login to facebook fine. It works on my l...

  • Casual Listener
  • I had to change my facebook password 2 time in the last 2 days  NOrmally I can click on login with facebook and just say ok to authroize and it works fine.  Today nothing. I made sure i hav...
  • ChristinaLuis
  • Casual Listener
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Being charged more than once.

Hi. I am being charged more than once a month for different spotify accounts. I need to speak with someone because its possible I used it for another account but forgot the log in. How can I get them to stop charging my card?

  • Newbie
  • Hi. I am being charged more than once a month for different spotify accounts. I need to speak with someone because its possible I used it for another account but forgot the log in. How can I get them...
  • Jacob
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Reinstall & sync

I had to reinstall Spotify and now it is 'syncing' but it's doing over 600 songs, I don't what all these songs are! I only have a couple of playlists marked to download which are no where near 600+ songs. What is it syncing??

  • Music Fan
  • I had to reinstall Spotify and now it is 'syncing' but it's doing over 600 songs, I don't what all these songs are! I only have a couple of playlists marked to download which are no where near 600+ s...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't log in (iPad)

I recently downloaded Spotify app in my iPad, but can't log in. I don't have any problem doing it in my iPhone. When I try to do it, it pops up a message saying I already created an account with that e-mail (no, I'm not trying to create any). When I ...

  • Casual Listener
  • I recently downloaded Spotify app in my iPad, but can't log in. I don't have any problem doing it in my iPhone. When I try to do it, it pops up a message saying I already created an account with that...
  • Erika
  • Roadie
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Error ao logar na conta

Estou tentando fazer login porém fica dando erro dizendo que "Você ja criou uma conta com esse endereço de email" sendo que faço o login com essa conta no site e no aplicativo volta a me apresentar essa mensagem.

  • Newbie
  • Estou tentando fazer login porém fica dando erro dizendo que "Você ja criou uma conta com esse endereço de email" sendo que faço o login com essa conta no site e no aplicativo volta a me apresentar e...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Running function does not work

Hello, the running function on my Iphone 4S does not work and it drives me crazy. I tried everything. I did an update, i logged out and i did a reinstallation. Nothing helped. Help will be appreciated.

  • Newbie
  • Hello, the running function on my Iphone 4S does not work and it drives me crazy. I tried everything. I did an update, i logged out and i did a reinstallation. Nothing helped. Help will be appreciate...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Songs I did not put in my queue

When I make a queue on my, and my boyfriends iphone spotify sometimes add songs conntected too the ones I've queued. So I might have queued 5 songs, and the first two plays as usual, and the suddenly a totally diffrent song comes. And if I just skip ...

  • Newbie
  • When I make a queue on my, and my boyfriends iphone spotify sometimes add songs conntected too the ones I've queued. So I might have queued 5 songs, and the first two plays as usual, and the suddenly...
  • ErikG
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Whats' on my screen

Hi,On my iphone, in my playlist, I see titles that are grayed out and others that are in clear white.Why is this?It seems I can not hear the greatd titles...Thanks for helping

  • Casual Listener
  • Hi, On my iphone, in my playlist, I see titles that are grayed out and others that are in clear white. Why is this? It seems I can not hear the greatd titles... Thanks for helping
  • Bittencourt
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Can't download songs even though I'm premium

I have tried reinstalling and everything but I cannot download songs I go to setting and account and it says premium but it won't let me download it please help

  • Casual Listener
  • I have tried reinstalling and everything but I cannot download songs I go to setting and account and it says premium but it won't let me download it please help  
  • ErikG
  • Roadie
  • 19434 Views
  • 7 replies
  • 1 likes
  • 19434 Views
  • 7 replies
  • 1 likes

Solved!! Left channel quiet / muffled

The left channel on my iphone 6 plays quieter than the right channel by probably 50%. This is evident in all mediums, bluetooth in my car, headphones etc. I have uninstalled, rebooted and reinstalled the app. The IOS is up to date and has occurred in...

  • Casual Listener
  • The left channel on my iphone 6 plays quieter than the right channel by probably 50%. This is evident in all mediums, bluetooth in my car, headphones etc. I have uninstalled, rebooted and reinstalled...
  • stevenjw
  • Casual Listener
  • 27529 Views
  • 2 replies
  • 1 likes
  • 27529 Views
  • 2 replies
  • 1 likes

Songs Missing From Artist Tab

My saved/downloaded music is missing from the "Artist" tab on all devices, ie., iphone 6 and ipad with ios 10.2 and windows 10 laptop. It used to be that when I saved and downloaded music from an artist, it would be available under the "Artist" tab -...

  • Regular
  • My saved/downloaded music is missing from the "Artist" tab on all devices, ie., iphone 6 and ipad with ios 10.2 and windows 10 laptop. It used to be that when I saved and downloaded music from a...
  • Debbilou
  • Casual Listener
  • 1563 Views
  • 7 replies
  • 3 likes
  • 1563 Views
  • 7 replies
  • 3 likes

Solved!! My spotify app hijacked or remote controlled?

I was walking and had a pop up for a random device, so I declined, but it still took over my app playing junk I wouldn't ever listen to, so then I turned airplane mode on to stop it but it still kept changing what was playing no idea how it could do ...

  • Newbie
  • I was walking and had a pop up for a random device, so I declined, but it still took over my app playing junk I wouldn't ever listen to, so then I turned airplane mode on to stop it  b...
  • Hubo
  • Community Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • controlled
    Hijacked
    remote
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Can't login on my iPhone app

Won't let me login to the app. It said I've already created a account with my email. But I'm trying to login not create an account. I can login on the website just fine but not the app

  • Casual Listener
  • Won't let me login to the app. It said I've already created a account with my email. But I'm trying to login not create an account. I can login on the website just fine but not the app
  • XeeMe
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Playlist songs

I have around 40 songs on my playlist and once it plays all of my songs, it starts playing songs from similar artists like it would if you were listening to radio- thing is it's on just my playlist. I have found multiple ways to fix this but none of ...

  • Newbie
  • I have around 40 songs on my playlist and once it plays all of my songs, it starts playing songs from similar artists like it would if you were listening to radio- thing is it's on just my playlist. ...
  • Hubo
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files from PC Not Showing Up on Mobile

Alright. So I've been searching for an answer for this for a few weeks and I've only found problems with the songs appearing on a mobile device but being faded. My problem's different in that I've done all the steps (put local files into separate pla...

  • Newbie
  • Alright. So I've been searching for an answer for this for a few weeks and I've only found problems with the songs appearing on a mobile device but being faded. My problem's different in that I've do...
  • MonicaM_Bogota
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Interruption of music

Sometimes I'm listening to music with headphones and suddenly it closes spotify. Does anyone know what can I do?

  • Newbie
  • Sometimes I'm listening to music with headphones and suddenly it closes spotify. Does anyone know what can I do?
  • MonicaM_Bogota
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS Spotify

I am a very active user on Spotify and recently the more active I am the more chances I give Spotify a chance to force quit. Every time I am going through Spotify whether it be my songs or just playlists it always force quits. It's getting quite irri...

  • Newbie
  • I am a very active user on Spotify and recently the more active I am the more chances I give Spotify a chance to force quit. Every time I am going through Spotify whether it be my songs or just playl...
  • MonicaM_Bogota
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play right songs

This just started today and to be honest I never had this problem before. When ever I want to play a song it goes to suggested song but I can't go back to the song I want.

  • Newbie
  • This just started today and to be honest I never had this problem before. When ever I want to play a song it goes to suggested song but I can't go back to the song I want.
  • MonicaM_Bogota
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes