Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76496 Views
  • 16 replies
  • 37 likes
  • 76496 Views
  • 16 replies
  • 37 likes

Superuser Contribution app hängt sich auf

Hey,die Spotify app auf meinem iphone 4 s schliesst sich immer sofort nachdem Ich sie geöffnet habe...auch Spotify beenden oder das komplette Handy ausschalten bringt nichts. Ich brauche meine Musik, helft mir!! :))Alles Liebe Thekla

  • Newbie
  • Hey, die Spotify app auf meinem iphone 4 s schliesst sich immer sofort nachdem Ich sie geöffnet habe...auch Spotify beenden oder das komplette Handy ausschalten bringt nichts. Ich brauche meine Musi...
  • user-removed
  • Not applicable
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't disable search on app

Hello everyone! So, I have an Iphone 5. If I got to the top of my spotify playlist and use the fiter bar to searech for a certain artist, then click on a song from the filter, then clear the filter, the filter does not clear. Like, if i put an "a" in...

  • Newbie
  • Hello everyone!   So, I have an Iphone 5. If I got to the top of my spotify playlist and use the fiter bar to searech for a certain artist, then click on a song from the filter, then clear the...
  • user-removed
  • Not applicable
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Search button gone...

http://i.imgur.com/xRwiJmI.jpgIts just gone... Only noticed it was gone this morning.Quite like searching for music so any help getting it back is greatly appreciated!I've got version 2.8.0.381

  • Newbie
  • http://i.imgur.com/xRwiJmI.jpg Its just gone... Only noticed it was gone this morning. Quite like searching for music so any help getting it back is greatly appreciated! I've got version 2.8.0...
  • cmarie2017
  • Newbie
  • 2379 Views
  • 4 replies
  • 0 likes
  • 2379 Views
  • 4 replies
  • 0 likes

No party on my Spotify

Could you help me please. In my Spotify version 7.6.0.1136 ther'isnt party mode.I've tried to log out many times but nothing changes.What I could do? Thanks

  • Casual Listener
  • Could you help me please. In my Spotify version 7.6.0.1136 ther'isnt party mode. I've tried to log out many times but nothing changes. What I could do? Thanks
  • Hubo
  • Community Legend
  • 363 Views
  • 5 replies
  • 0 likes
  • 363 Views
  • 5 replies
  • 0 likes

Pausing/Playing Kills Spotify and Launches Apple Music

This bug has a few different moving parts but I've been able to recreate it very reliably. I'm using:Spotify iOS App version 7.6.0.1136Spotify Windows Client version 1.0.48.103.g15edf1eciPhone 7 with iOS 10.2.1A pair of headphones with a play/pause b...

  • Casual Listener
  • This bug has a few different moving parts but I've been able to recreate it very reliably.   I'm using: Spotify iOS App version 7.6.0.1136 Spotify Windows Client version 1.0.48.103.g15edf1e...
  • 721 Views
  • 0 replies
  • 0 likes
  • 721 Views
  • 0 replies
  • 0 likes

quits after six songs

I have a new ipad. it plays six songs then quits on my playlist. any suggestions? version 6.8.0.3786. do i need to download the newest version.

  • Newbie
  • I have a new ipad.  it plays six songs then quits on my playlist.  any suggestions?  version 6.8.0.3786.  do i need to download the newest version.
  • Hubo
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Won't play music I want

When I go to play a certain song from an artist it just shuffles the artist and won't play the songs k have saved

  • Newbie
  • When I go to play a certain song from an artist it just shuffles the artist and won't play the songs k have saved
  • killsle
  • Music Fan
  • 4483 Views
  • 3 replies
  • 1 likes
  • 4483 Views
  • 3 replies
  • 1 likes

iPhone Spotify premium app not working

Hi my Spotify premium app is not working properly, I have made a playlist and it plays songs fine but every time a song finishes the app shuts down and I have to re-open it up from the start again. I've deleted the app and re-downloaded it again and ...

  • Newbie
  • Hi my Spotify premium app is not working properly, I have made a playlist and it plays songs fine but every time a song finishes the app shuts down and I have to re-open it up from the start again. I...
  • killsle
  • Music Fan
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Issue with "Behind The Lyrics"

Hi there, I was wondering if you could help with a problem i've been having with the iPhone Spotify app since yesterday. For some reason, whenever I change track, the "Behind the lyrics" card always comes to the forefront and I have to constantly swi...

  • Newbie
  • Hi there, I was wondering if you could help with a problem i've been having with the iPhone Spotify app since yesterday.   For some reason, whenever I change track, the "Behind the lyrics" car...
  • 258 Views
  • 0 replies
  • 1 likes
  • 258 Views
  • 0 replies
  • 1 likes

Solved!! Listening offline problem

Even I'm a premium member and downloaded the songs, while I'm trying to listen the songs offline almost all the songs are ending abruptly in the middle. I couldn't solve that problem...

  • Casual Listener
  • Even I'm a premium member and downloaded the songs, while I'm trying to listen the songs offline almost all the songs are ending abruptly in the middle. I couldn't solve that problem...
  • Mrazovit
  • Casual Listener
  • 396 Views
  • 4 replies
  • 0 likes
  • 396 Views
  • 4 replies
  • 0 likes

Solved!! Filtering problem

Hi,I accedentaly filtered my artists by download. The problem is, I have a non-premium account so I cannot download any songs, so no songs are appearing on the artists tab in my library. Is there any way to get rid of the filter or reset it so I can ...

  • Casual Listener
  • Hi, I accedentaly filtered my artists by download. The problem is, I have a non-premium account so I cannot download any songs, so no songs are appearing on the artists tab in my library. Is there a...
  • Seaweed9
  • Casual Listener
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Greyed Out Songs on my iPhone

Hello. I downloaded mp3 mixtapes of my favorite artists off of the internet. The songs are on iTunes on my computer. They also appear as "local files" on my spotify on my computer. I added these songs to various playlists, and they work seamlessly on...

  • Casual Listener
  • Hello. I downloaded mp3 mixtapes of my favorite artists off of the internet. The songs are on iTunes on my computer. They also appear as "local files" on my spotify on my computer. I added these song...
  • bnoah
  • Casual Listener
  • 827 Views
  • 2 replies
  • 0 likes
  • 827 Views
  • 2 replies
  • 0 likes

Voice memos not loading on iphone

So for the past 5 years or so, my friends and I have been making really dumb songs on the voice memos app of my iphone. At one point I was able to play them on my iphone on spotify after I converted them to Itunes and had them in my local files and t...

  • Newbie
  • So for the past 5 years or so, my friends and I have been making really dumb songs on the voice memos app of my iphone. At one point I was able to play them on my iphone on spotify after I converted ...
  • 738 Views
  • 0 replies
  • 0 likes
  • 738 Views
  • 0 replies
  • 0 likes

Where is the up next button?

I just updated my spotify app on my iPhone and up next button is now missing? I LIVE on that feature. Any help?

  • Newbie
  • I just updated my spotify app on my iPhone and up next button is now missing? I LIVE on that feature. Any help?
  • KINGLATINOSWAG
  • Newbie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Spotify Playing Different song that clicker

Hey!I dont know what is happening, and this did not happen before. I save a song from an album, and most of the time spotify plays a completely different song from the same author. I use a free subscription btw.

  • Newbie
  • Hey! I dont know what is happening, and this did not happen before. I save a song from an album, and most of the time spotify plays a completely different song from the same author. I use a free s...
  • Rijulmalikrocks
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Playlist playing backwards/out of order

So recently I've found that when organising a playlist 'by artist' or 'by recently added' etc etc, the playlist will play backwards, making listening to full albums on said playlists impossible when sorted. When sorted 'by custom' it plays correctly ...

  • Casual Listener
  • So recently I've found that when organising a playlist 'by artist' or 'by recently added' etc etc, the playlist will play backwards, making listening to full albums on said playlists impossible when ...
  • Sphere_Monk
  • Casual Listener
  • 2598 Views
  • 3 replies
  • 5 likes
  • 2598 Views
  • 3 replies
  • 5 likes

Spotify premium

I just redeemer iTunes gift card and I want to pay my Spotify premium how can I do it?

  • Newbie
  • I just redeemer iTunes gift card and I want to pay my Spotify premium how can I do it?
  • ErikG
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

SPOTIFY ONLY WORKING ON WIFI ON IPHONE 5

I HAVE A FULL DATA PLAN ON MY IPHONE AND THE APP IS ONLY WORKING ON WIFI, AS SOON AS I TURN OFF MY WIFI MUSIC STOPS PLAYING.

  • Newbie
  • I HAVE A FULL DATA  PLAN ON MY IPHONE AND THE APP IS ONLY WORKING ON WIFI, AS SOON AS I TURN OFF MY WIFI MUSIC STOPS PLAYING.
  • Tadasbl
  • Newbie
  • 2373 Views
  • 6 replies
  • 1 likes
  • 2373 Views
  • 6 replies
  • 1 likes

Spotify starting my songs off at the 50 second mark and switching to the next aong before it ends

Like the title says for some of my songs it will start them 10-50 seconds in for some reason. Im using ios 10.2.1 if that has anything to do with it. Also it will end some songs before they actually end. If you need proof i can screen capture it and ...

  • Newbie
  • Like the title says for some of my songs it will start them 10-50 seconds in for some reason. Im using ios 10.2.1 if that has anything to do with it. Also it will end some songs before they actually ...
  • laurenluvsmusic
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Playlist issues

So i've made a playlist with a couple of songs by a specific artist, and it doesnt play any of those songs in the playlist since last night. Is this a new "feature" that has been implemented or is it a personal issue -- using spotify for free

  • Newbie
  • So i've made a playlist with a couple of songs by a specific artist, and it doesnt play any of those songs in the playlist since last night. Is this a new "feature" that has been implemented or is it...
  • laurenluvsmusic
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes