Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
sapmi
Music Fan
52523 Views
16 replies
36 likes

52523 Views
16 replies
36 likes

Music on Iphone stopped working

Hello fellow spotifiersI love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle should work..) Hence no music can be played through th...

Simonftw
Music Fan
Hello fellow spotifiers I love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle...
2016-09-29 6:29:17 AM
2017-01-02 5:48:08 AM
Simonftw
Music Fan
498 Views
5 replies
0 likes

498 Views
5 replies
0 likes

Constant skipping every 2 seconds

Hi, thank you in advance for your help. For the past few days, my iPad Air 2 iOS 10 cannot play my Spotify. The songs on Spotify will play maybe 1.5 seconds then skip to the next, then the next, then the next. I've deleted and reinstalled the app, I ...

Ajennings090
Newbie
Hi, thank you in advance for your help. For the past few days, my iPad Air 2 iOS 10 cannot play my Spotify. The songs on Spotify will play maybe 1.5 seconds then skip to the next, then the next, then...
2017-01-02 4:29:19 AM
369 Views
0 replies
0 likes

369 Views
0 replies
0 likes

Why is it so obnoxious to remove songs from a playlist on mobile???

So instead of being able to press the 3 dots next to a song in the play queue and having an option to remove the song from my playlist I have to hit edit at the top of the playlist and scroll down and delete the song. ??????? Why do you do this????

user-removed
Visitor
So instead of being able to press the 3 dots next to a song in the play queue and having an option to remove the song from my playlist I have to hit edit at the top of the playlist and scroll down an...
2017-01-01 7:29:09 PM
245 Views
0 replies
0 likes

245 Views
0 replies
0 likes

"You already have an account with this email"

About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new phone for Christmas, and after spending some time wit...

Lophane
Casual Listener
About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new ph...
2016-12-31 5:51:13 PM
2017-01-01 5:11:38 PM
Maxim
Spotify Star
2274 Views
3 replies
0 likes

2274 Views
3 replies
0 likes

New to Spotify

Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work? Thank you for your help!

Gail8180
Casual Listener
Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work? Thank you for yo...
2016-12-24 5:24:40 PM
2017-01-01 1:20:20 PM
Hubo
Community Legend
313 Views
3 replies
0 likes

313 Views
3 replies
0 likes

Payment Issues

I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me complete the same steps again. How do I pay for premiu...

kongdavid07
Newbie
I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me com...
2017-01-01 11:38:46 AM
2017-01-01 11:49:50 AM
skateboard34
Roadie
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Playlists

For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2 playlists that wont show up.

66crystal
Newbie
For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2...
2017-01-01 8:49:05 AM
2017-01-01 9:38:05 AM
Jacob
Community Legend
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Won't connect on iPhone

Hi there,Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do?My log in information is correct.

THORNTONfrei
Casual Listener
Hi there, Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do? My log in infor...
2016-12-31 4:27:57 PM
2017-01-01 2:26:26 AM
Quepa
Roadie
640 Views
5 replies
0 likes
Freezing
iOS
iPhone 6s
Mobile

640 Views
5 replies
0 likes

Cannot download albums for offline listening

I have 2 gig space on my iPhone but it says I have no space to download albums for offline use. HELP

user-removed
Visitor
I have 2 gig space on my iPhone but it says I have no space to download albums for offline use. HELP
2016-12-01 7:39:18 AM
2016-12-31 10:21:26 PM
Hubo
Community Legend
973 Views
17 replies
0 likes

973 Views
17 replies
0 likes

Spotify Premium crashes in iPad Air and iPhone 6

Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family is running on Android, iPhone 5, and iPad Mini without ...

britvandoesburg
Newbie
Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family ...
2016-12-31 5:55:53 PM
2016-12-31 9:05:32 PM
Bittencourt
Spotify Star
368 Views
1 replies
0 likes
Spotify Premium crash

368 Views
1 replies
0 likes

How to create the ultimate collection and shuffle it

I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain. As you know - you can integrate your own music with their on both the Mac app and the IOS a...

user-removed
Visitor
I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain. As you know - you can integrate yo...
2013-02-07 3:25:30 AM
2016-12-31 8:21:38 PM
Stacyellenk
Newbie
396 Views
1 replies
0 likes

396 Views
1 replies
0 likes

Solved!! Problem with premium trial account

I have taken up the 3 months premium for 99p trial. Works perfectly on my iPad but my iPhone still only plays Spotify as the basic free service. How do I upgrade my phone to the same account so that I can play Spotify premium on it?

Chrisn-66
Casual Listener
I have taken up the 3 months premium for 99p trial. Works perfectly on my iPad but my iPhone still only plays Spotify as the basic free service. How do I upgrade my phone to the same account so that ...
2016-12-31 6:18:52 PM
2016-12-31 7:13:32 PM
Chrisn-66
Casual Listener
522 Views
4 replies
0 likes

522 Views
4 replies
0 likes

Daily Mix Error in IPhone

Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes.My iPhone is up to date, as is the app, my account details are all correct. I...

Dylw
Casual Listener
Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes. My iPhone is up to dat...
2016-12-31 4:45:53 PM
549 Views
0 replies
2 likes

549 Views
0 replies
2 likes

Missing Songs

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are under the 'album' tab. What is the fix please?

nickpfen
Regular
A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are und...
2016-12-31 2:17:11 PM
293 Views
0 replies
0 likes

293 Views
0 replies
0 likes

Saved Music Missing From Artist Tab

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a deal breaker for me. Please advise. I'm a premium use...

nickpfen
Regular
On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a de...
2016-12-31 3:19:05 AM
2016-12-31 1:35:40 PM
nickpfen
Regular
383 Views
2 replies
0 likes

383 Views
2 replies
0 likes

Solved!!Superuser Contribution Where did Top Tracks in My Network go?

Since the update, I can no longer click Browse --> Top Tracks in My Network to see what my friends are listening to. Where did it go?

jsu102
Newbie
Since the update, I can no longer click Browse --> Top Tracks in My Network to see what my friends are listening to. Where did it go?
2015-03-24 8:16:35 PM
2016-12-31 11:56:34 AM
Cracen623
Newbie
5073 Views
12 replies
1 likes

5073 Views
12 replies
1 likes

Can't play an artists' music

Hi, I use Spotify for free on my iPod Touch on the Japan version. I can't seem to hear the artist BTS's music, and I don't know why. Could I have some help?

Samuel04hong
Newbie
Hi, I use Spotify for free on my iPod Touch on the Japan version. I can't seem to hear the artist BTS's music, and I don't know why. Could I have some help?
2016-12-31 11:54:27 AM
258 Views
0 replies
0 likes

258 Views
0 replies
0 likes

Spotify consistently crashing!

I have been a dedicated Spotify member since 2012. For years this has been hands down the best music app for me but lately over the past 6 months or so I've had the SAME problem and it has not yet been resolved.Over these 6 months I've been experienc...

1993nmg
Newbie
I have been a dedicated Spotify member since 2012. For years this has been hands down the best music app for me but lately over the past 6 months or so I've had the SAME problem and it has not yet be...
2016-12-31 10:37:44 AM
342 Views
0 replies
0 likes

342 Views
0 replies
0 likes

Problem with track sorting in Spotify Premium

I have an iMac with iOs system. Recently I turned to Spotify Premium, but the tracks are not played in order! After the track I select, Spotify choose a random track from my playlist, even if the shuffle mode is off! The same thing happens even with ...

blackmorpheus
Newbie
I have an iMac with iOs system. Recently I turned to Spotify Premium, but the tracks are not played in order! After the track I select, Spotify choose a random track from my playlist, even if the shu...
2016-12-31 10:35:38 AM
223 Views
0 replies
0 likes

223 Views
0 replies
0 likes

[iOS][Music] Faulty update

Not an idea an issue. I pay for premium and did the update and lost more that half of my saved music. Very upset and disappointed!

grgillette24
Newbie
Not an idea an issue. I pay for premium and did the update and lost more that half of my saved music. Very upset and disappointed!
2016-12-31 7:29:48 AM
309 Views
0 replies
0 likes
iOS
music

309 Views
0 replies
0 likes

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