Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70925 Views
  • 16 replies
  • 37 likes
  • 70925 Views
  • 16 replies
  • 37 likes

Solved!! Can't log in on my iPhone

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an account with this email address". I was told I have a dup...

  • Regular
  • I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an accoun...
  • mariaGE
  • Casual Listener
  • 726 Views
  • 5 replies
  • 0 likes
  • 726 Views
  • 5 replies
  • 0 likes

Can't find my all saved songs

Hey gus.I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 days! Please help.Love from Turkey

  • Regular
  • Hey gus. I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 ...
  • Cemdemir
  • Regular
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Spotify app not shown in list of my apps in iTunes

Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as installed? (It's there in the pictures of the phone!)

  • Newbie
  • Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as instal...
  • omkd777
  • Casual Listener
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

After 1-3 songs, stops playing but looks like it is . . . just plays silence for minutes on end?

For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume playing, but only for 1 or a couple songs and same...

  • Newbie
  • For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Music

Why did all my saved songs on Spotify premium just disappear?

  • Casual Listener
  • Why did all my saved songs on Spotify premium just disappear?
  • itu_
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Local Tracks Not Syncing to iPhone with IOS 10 from MacBook Mac OS Sierra

I am trying to sync my local tracks from my MacBook Pro running Mac OS Sierra to my iPhone 7 Plus running IOS 10.0.2. Spotify recognizs my iPhone under devices but my iPhone Spotify app just says Downloading... Waiting to download. I even tried turin...

  • Casual Listener
  • I am trying to sync my local tracks from my MacBook Pro running Mac OS Sierra to my iPhone 7 Plus running IOS 10.0.2. Spotify recognizs my iPhone under devices but my iPhone Spotify app just says Dow...
  • fffddderty
  • Newbie
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Solved!! saved on more than three devices

My phone keeps saying I have saved songs on more than three devices and deletes all my saved/offline songs - I only have Spotify on my phone and my laptop though. Why is it saying I have it on more than three devices - and not letting anything be off...

  • Newbie
  • My phone keeps saying I have saved songs on more than three devices and deletes all my saved/offline songs - I only have Spotify on my phone and my laptop though. Why is it saying I have it on more t...
  • ErikG
  • Roadie
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Cannot disconnect from current Facebook account

Hi,For the past years I shared a premium Spotify account with my boyfriend on my Iphone (Facebook account). Everything worked well.I recently bought a new Iphone and now the Spotify app only can connect through my Facebook account (free account). I c...

  • Newbie
  • Hi, For the past years I shared a premium Spotify account with my boyfriend on my Iphone (Facebook account). Everything worked well. I recently bought a new Iphone and now the Spotify app only ...
  • Jacob
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Online

Is their a limit on how many songs you can have of your online compared to the offline

  • Visitor
  • Is their a limit on how many songs you can have of your online compared to the offline
  • Hubo
  • Community Legend
  • 8628 Views
  • 1 replies
  • 0 likes
  • 8628 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account's glitching up

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch too with Siri. I closed the app, but it didn't work...

  • Regular
  • Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch ...
  • JuanVides02
  • Regular
  • 912 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 912 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi, I had spotify premium because my phone company gave it to me. I'm suposed to have it for 2years. It's been only a year so there's a year left. I'm currently out of the country for vacations but my spotify changed from premium to free and I want t...

  • Casual Listener
  • Hi, I had spotify premium because my phone company gave it to me. I'm suposed to have it for 2years. It's been only a year so there's a year left. I'm currently out of the country for vacations but m...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Spotify Connect on iPad/Mac Air will not connect to Sonos device

Hi thereOn my iPad via the Spotify Settings - Devices option I can see my various Sonos zones/devices. But when I select one of the Sonos devices Spotify will not respond and change its output to that device. I will happily change to another computer...

  • Regular
  • Hi there On my iPad via the Spotify Settings - Devices option I can see my various Sonos zones/devices.  But when I select one of the Sonos devices Spotify will not respond and change its outpu...
  • cjsmelb
  • Regular
  • 410 Views
  • 4 replies
  • 0 likes
  • 410 Views
  • 4 replies
  • 0 likes

Spotify App Freezes When Opening, Crashes

I'm using my Spotify app on my iPhone 6S+, and I've been having this problem for some time now. I have quite a bit of music downloaded onto my device, as I travel for work and like to listen to music as I fly--as any reasonable person would. However,...

  • Newbie
  • I'm using my Spotify app on my iPhone 6S+, and I've been having this problem for some time now.    I have quite a bit of music downloaded onto my device, as I travel for work and like to ...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Ipod touch nao sincroniza minhas musicas

Estou com um problema para baixar as musicas e ouvir offline no ipod touch, logo normal e clico em download para baixar as musicas mas nada acontece , quando reinicio o aplicativo, ele consta como se eu nao tivesse pedido o download, ja desloguei, re...

  • Newbie
  • Estou com um problema para baixar as musicas e ouvir offline no ipod touch, logo normal e clico em download para baixar as musicas mas nada acontece , quando reinicio o aplicativo, ele consta como se...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Missing song on iPhone, it is there on the desktop

Hi:I have a curious issue. I have a song that I added to my songs playlist on the spotify app on my Mac desktop. These have always shown up also on my iPhone and vice versa. Yesterday I added a new song to the list, and it does not show up on the iPh...

  • Regular
  • Hi: I have a curious issue. I have a song that I added to my songs playlist on the spotify app on my Mac desktop. These have always shown up also on my iPhone and vice versa. Yesterday I added a n...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Audiography offline.. some musics does not play

I created a Playlist with every music that mean something to my ... I have 33... quite a job.Maybe due to the 1300 music's... in offline mode some simply does not play

  • Casual Listener
  • I created a Playlist with every music that mean something to my ... I have 33... quite a job. Maybe due to the 1300 music's... in offline mode some simply does not play
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Spotify pauses songs with one second left iPhone

It seems like spotify pauses some songs with one second left to go which is really annoying because i would have to skip the song in order to listen to the next one. Is there a fix for this?? iPhone 6siOS: 10.0.1Spotify version: 6.8.0

  • Newbie
  • It seems like spotify pauses some songs with one second left to go which is really annoying because i would have to skip the song in order to listen to the next one. Is there a fix for this??  ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

How to get Spotify premium back

I had Spotify premium free with my vodaphone package but I had to wipe my phone today and it's lost all passwords I've tried resetting it back it's just saying free I've text ENTERTAINMENT to 97613 and it took me to the vodaphone site and said I had ...

  • Newbie
  • I had Spotify premium free with my vodaphone package but I had to wipe my phone today and it's lost all passwords I've tried resetting it back it's just saying free I've text ENTERTAINMENT to 97613 a...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Why will some MP3 files refuse to sync offline?

I recently upgraded to the new iPhone 7 Plus, and restored my apps from the previous iPhone 6, including Spotify. Most everything is working, however, a few of my local files refuse to sync. They are all in MP3 format. My iPhone is on the same Wifi n...

  • Music Fan
  • I recently upgraded to the new iPhone 7 Plus, and restored my apps from the previous iPhone 6, including Spotify.    Most everything is working, however, a few of my local files refuse to...
  • 341 Views
  • 0 replies
  • 0 likes
  • iphone
    local files
    offline sync
  • 341 Views
  • 0 replies
  • 0 likes

Solved!! Spotify updated but the navigation bar is still on the left

My spotify is up to date (I even tried reinstalling it) but the navigatiom bar is still on the left not on the bottom.When i relog into a friends account it appears on the bottom and when i log back into mine its on the side.There is absolutely no re...

  • Casual Listener
  • My spotify is up to date (I even tried reinstalling it) but the navigatiom bar is still on the left not on the bottom. When i relog into a friends account it appears on the bottom and when i log bac...
  • Maxim
  • Spotify Star
  • 590 Views
  • 5 replies
  • 0 likes
  • 590 Views
  • 5 replies
  • 0 likes