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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76465 Views
  • 16 replies
  • 37 likes
  • 76465 Views
  • 16 replies
  • 37 likes

"My music has no music"

On my Spotify menu "my music", shows only 20 songs.Someone can help me?I like to do play random on all my music and now it's not working

  • Newbie
  • On my Spotify menu "my music", shows only 20 songs. Someone can help me? I like to do play random on all my music and now it's not working 😞
  • adriank1410
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

App thinks it is offline when it should be online

Hi, I just switched to Premium a few days ago and since then the app seems to think it has no internet connection fairly often. Perhaps coincidence, but I had never seen this error before. When the app says it has no connection I am actually online, ...

  • Newbie
  • Hi, I just switched to Premium a few days ago and since then the app seems to think it has no internet connection fairly often.  Perhaps coincidence, but I had never seen this error before.&nbsp...
  • adriank1410
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Repeat and Shuffle as default

Hi there.Whenever i open up my spotify app. and start a playlist, repeat and shuffle is off, eventhough I always have it on. Is there anyway I can have it on by default or atleast just have the settings on when i start spotify as when i closed last t...

  • Newbie
  • Hi there. Whenever i open up my spotify app. and start a playlist, repeat and shuffle is off, eventhough I always have it on. Is there anyway I can have it on by default or atleast just have the s...
  • adriank1410
  • Roadie
  • 2370 Views
  • 1 replies
  • 0 likes
  • 2370 Views
  • 1 replies
  • 0 likes

Local Files Issue (ios)

I somewhat recently got spotify premium with my family and had no trouble with downloading local files onto my phone from my computer (I have both mac and windows). However, just a few days ago I decided to add a few more local files into a playlist....

  • Newbie
  • I somewhat recently got spotify premium with my family and had no trouble with downloading local files onto my phone from my computer (I have both mac and windows).  However, just a few days ago...
  • 323 Views
  • 0 replies
  • 0 likes
  • local files
  • 323 Views
  • 0 replies
  • 0 likes

Premium Help

Just yesterday I redeemed a code that gave me 3 months of premium. I had been lead to believe that anywhere at anytime I could browse and listen to music, yet everytime I go offline at my school, it doesn't work and I cant browse anything when I want...

  • Newbie
  • Just yesterday I redeemed a code that gave me 3 months of premium. I had been lead to believe that anywhere at anytime I could browse and listen to music, yet everytime I go offline at my school, it ...
  • ErikG
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

My Browse and Radio tabs are missing

I recently upgraded to the Spotify Family Plan and after doing so I cleaned up my whole account; I deleted everything that I no longer listen to and cleared the majority of my recently played. After I did this, both the browse and radio tabs disappea...

  • Newbie
  • I recently upgraded to the Spotify Family Plan and after doing so I cleaned up my whole account; I deleted everything that I no longer listen to and cleared the majority of my recently played. After ...
  • LisaHess
  • Regular
  • 970 Views
  • 1 replies
  • 0 likes
  • Browse
    New Music
    Radio
    searching
    tabs
  • 970 Views
  • 1 replies
  • 0 likes

Spotify Premium and 4th generation ipod touch

Hello!I have an existing Spotify Premium account. I am about to get a 4th generation ipod touch. Will I be able to use my existing spotify premium acount on this device? I read that on a 4th generation, you have to use an older version of spotify, bu...

  • Newbie
  • Hello! I have an existing Spotify Premium account. I am about to get a 4th generation ipod touch. Will I be able to use my existing spotify premium acount on this device? I read that on a 4th genera...
  • Maxim
  • Spotify Star
  • 5086 Views
  • 1 replies
  • 0 likes
  • 5086 Views
  • 1 replies
  • 0 likes

Spotify Wiedergabe über Bluetooth im Auto bricht nach ca. 19 Sekunden ab

Hallo Zusammen, wir haben bei Spotify ein Premium Abo. Die Wiedergabe der Listen über Bluetooth im Auto wird jedoch immer nach 19 Sekunden unterbrochen. Weis jemand was wir hier machen können? Um Rückmeldungen wäre ich sehr dankbar.

  • Visitor
  • Hallo Zusammen,   wir haben bei Spotify ein Premium Abo. Die Wiedergabe der Listen über Bluetooth im Auto wird jedoch immer nach 19 Sekunden unterbrochen.   Weis jemand was wir hier mac...
  • Zaudi1
  • Newbie
  • 781 Views
  • 2 replies
  • 0 likes
  • 781 Views
  • 2 replies
  • 0 likes

I can't sign on to Spotify on my phone

I am unable to log into spotify on my iphone. I get an error message every time saying "unable to log in: you have already created a spotify account". I've tired everything to fit it from deleting and re downloading the app, to shutting off my phone....

  • Regular
  • I am unable to log into spotify on my iphone. I get an error message every time saying "unable to log in: you have already created a spotify account". I've tired everything to fit it from deleting an...
  • Maxim
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Solved!! The user interface is still not updated

Currently the spotify on my iPhone 6 is still having the option selections (hamburger sign) on the top left of the user interface instead of the ones I've been seeing my friends having which is located at the bottom of their screen. I have updated my...

  • Casual Listener
  • Currently the spotify on my iPhone 6 is still having the option selections (hamburger sign) on the top left of the user interface instead of the ones I've been seeing my friends having which is locat...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Spotify automatically unfollows playlist

Hi! For some reason the app automatically unfollows my playlists such as Discover Weekly. This is even after the Monday has passed and I've downloaded the offline version. So basically I end up losing the offline listening option and end up paying fo...

  • Newbie
  • Hi! For some reason the app automatically unfollows my playlists such as Discover Weekly. This is even after the Monday has passed and I've downloaded the offline version. So basically I end up losin...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Oturum Açılamadı (Apple)

Merhaba,Cep telefonumdan oturuma açamıyorum. Hata "Bu e-posta adresiyle bir hesap zaten var oluşturduk" demektedir. Yardım lütfen..

  • Casual Listener
  • Merhaba, Cep telefonumdan oturuma açamıyorum. Hata "Bu e-posta adresiyle bir hesap zaten var oluşturduk" demektedir. Yardım lütfen..
  • ismeteldeniz
  • Casual Listener
  • 534 Views
  • 2 replies
  • 0 likes
  • 534 Views
  • 2 replies
  • 0 likes

Spotify is working on laptop but not iPhone

Every time I open Spotify on my iPhone, it crashes. I have deleted it and reinstalled it twice now. For some reason it's working on my laptop but not my phone.

  • Newbie
  • Every time I open Spotify on my iPhone, it crashes. I have deleted it and reinstalled it twice now. For some reason it's working on my laptop but not my phone.
  • kirashi
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Scrobbling from iphone app not working

My last.fm credentials are linked to my spotify account, but scrobbles only appear from the desktop app. Tracks played on the mobile app do not scrobble. I've been having this problem for years now on various generations of the iphone and spotify app...

  • Newbie
  • My last.fm credentials are linked to my spotify account, but scrobbles only appear from the desktop app. Tracks played on the mobile app do not scrobble. I've been having this problem for years ...
  • user-removed
  • Not applicable
  • 765 Views
  • 1 replies
  • 0 likes
  • iphone app
    last.fm
    Last.fm for Spotify
    last.fm scrobble
    scrobble
    scrobbling
  • 765 Views
  • 1 replies
  • 0 likes

Solved!! iPhone App Will NOT Play Music

Hi Spotify Community,I'm now at my wits end. I have downloaded the mobile App - and deleted and redownloaded it MANY times (plus have restarted my phone, and all the other nonsense solutions that techies generally suggest) - but music just will NOT p...

  • Music Fan
  • Hi Spotify Community, I'm now at my wits end. I have downloaded the mobile App - and deleted and redownloaded it MANY times (plus have restarted my phone, and all the other nonsense solutions that t...
  • laura_jane0
  • Music Fan
  • 1548 Views
  • 18 replies
  • 0 likes
  • 1548 Views
  • 18 replies
  • 0 likes

Can't login

Hello Spotify, Maybe you can help me. i cant log in with my facebook and also with my username and password, he says thats incorrect and every time he says that my username and password incorrect is. PLEASE HELP ME

  • Casual Listener
  • Hello Spotify,   Maybe you can help me.   i cant log in with my facebook and also with my username and password, he says thats incorrect and every time he says that my username and pass...
  • musiccornercv
  • Roadie
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Spotify crashes when syncing songs on iPhone

I've owned several iphones over the last few years and Spotify has the same proble onevery single one. As soon as Spotify opens and starts downloading songs, it crashes. It can download about 5 songs before it crashes. I've contacted Spotify and gone...

  • Casual Listener
  •  I've owned several iphones over the last few years and Spotify has the same proble onevery single one. As soon as Spotify opens and starts downloading songs, it crashes. It can download about 5...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Cluttered UI on iOS

The "upcoming" list on iOS (iPhone 6s, iOS 10) is super cluttered at the top, and probably should be spaced out at least a little. In the picture you can see that the "coming up" text overlaps the "now playing" spot.

  • Casual Listener
  • The "upcoming" list on iOS (iPhone 6s, iOS 10) is super cluttered at the top, and probably should be spaced out at least a little. In the picture you can see that the "coming up" text overlaps the "n...
  • 406 Views
  • 0 replies
  • 0 likes
  • Clutter
  • 406 Views
  • 0 replies
  • 0 likes

Cobrança Indevida

Em 21/12/2016 fiz a assinatura do Spotify na promoção de R$ 1,99 por 3 meses, todavia visualizando hoje minha fatura descobri que o valor cobrado foi de R$ 199,00.Quero cancelar... nem usei o aplicativo e o valor é um absurdo!Erika Ferreira

  • Newbie
  • Em 21/12/2016 fiz a assinatura do Spotify na promoção de R$ 1,99 por 3 meses, todavia visualizando hoje minha fatura descobri que o valor cobrado foi de R$ 199,00. Quero cancelar... nem usei o aplic...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Where do I find my offline content?

I know I downloaded one or two albums for offline listening but I have so many albums I don't know which ones they are. Is there any way to check just for offline content?

  • Casual Listener
  • I know I downloaded one or two albums for offline listening but I have so many albums I don't know which ones they are. Is there any way to check just for offline content?
  • Gaberla4
  • Casual Listener
  • 532 Views
  • 6 replies
  • 0 likes
  • 532 Views
  • 6 replies
  • 0 likes