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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 75921 Views
  • 16 replies
  • 37 likes
  • 75921 Views
  • 16 replies
  • 37 likes

Sort Playlists on iOS Mobile

Spotify! You are frustrating me so much! You have such an extensive library of music, yet I now check on a daily basis to see whether you have employed this new feature which should have actually been added before the music itself. It means that I ca...

  • Newbie
  • Spotify! You are frustrating me so much! You have such an extensive library of music, yet I now check on a daily basis to see whether you have employed this new feature which should have actually bee...
  • kazchaz
  • Newbie
  • 9140 Views
  • 13 replies
  • 21 likes
  • 9140 Views
  • 13 replies
  • 21 likes

Spotify crashes after startup on iPhone 6

Every time I open my Spotify app the app crashes and shuts down right away. I tried deleting the app and reinstalling the app twice. I even deleted multiple items on my phone to add storage. I don't know what else to do

  • Newbie
  • Every time I open my Spotify app the app crashes and shuts down right away. I tried deleting the app and reinstalling the app twice. I even deleted multiple items on my phone to add storage. I don't ...
  • crematedman
  • Community Legend
  • 723 Views
  • 3 replies
  • 0 likes
  • 723 Views
  • 3 replies
  • 0 likes

Random Pauses

Lately when I connect to a Bluetooth device and play Spotify , the music will randomly stop . I can have my phone locked and on the desk not using it and it will still pause at random moments and its very frustrating

  • Newbie
  • Lately when I connect to a Bluetooth device and play Spotify , the music will randomly stop . I can have my phone locked and on the desk not using it and it will still pause at random moments and its...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Cannot play downloaded playlist when offline

When I open a downloaded playlist when I am offline, all of the tracks are listed in an almost unreadable faint gray font now, and I cannot play them anymore. When I tap on one of the tracks it says 'Track not available. You are offline. Go online an...

  • Newbie
  • When I open a downloaded playlist when I am offline, all of the tracks are listed in an almost unreadable faint gray font now, and I cannot play them anymore. When I tap on one of the tracks it ...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Song not downloaded - If you own the song, you can sync it from your computer

I used to own the song and have it iTunes on my mac, however, I no longer do.Spotify refuses to download the song offline, or let me play it for that matter, on my iPhone. Any help greatly appreciated.

  • Newbie
  • I used to own the song and have it iTunes on my mac, however, I no longer do. Spotify refuses to download the song offline, or let me play it for that matter, on my iPhone. Any help greatly apprecia...
  • 1032 Views
  • 0 replies
  • 5 likes
  • 1032 Views
  • 0 replies
  • 5 likes

Can't click artist to open their albums

When I click artist in my playlists I get the message "Spotify can't open this link on this device" I have deleted the app and reinstalled twice , went to the site logged out all devices, there are no updates available for the app at this time or my ...

  • Newbie
  • When I click artist in my playlists I get the message "Spotify can't open this link on this device" I have deleted the app and reinstalled twice , went to the site logged out all devices, there are n...
  • user-removed
  • Not applicable
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Offline?

When I leave a wifi area, why does Spotify go offline and not let me play my music?

  • Newbie
  • When I leave a wifi area, why does Spotify go offline and not let me play my music?
  • Bittencourt
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for kids

Hi I would like that my kids (5 and 8 year old) listen Spotify in their bedroom. Is there a solution to do that without purchase for each a device (ipod touch f.e.) to manage the app. I'm searching a terminal directly connected with spotify to listen...

  • Newbie
  • Hi I would like that my kids (5 and 8 year old) listen Spotify in their bedroom. Is there a solution to do that without purchase for each a device (ipod touch f.e.) to manage the app.   I'm se...
  • Maxim
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

iOS 10 update and Bluetooth issues

I recently update to iOS 10 and Spotify is no longer connecting to my Bluetooth headphones. I tried a fresh install without any luck. Bluetooth works on all others devices.

  • Newbie
  • I recently update to iOS 10 and Spotify is no longer connecting to my Bluetooth headphones. I tried a fresh install without any luck. Bluetooth works on all others devices.
  • kolorobot
  • Newbie
  • 1396 Views
  • 6 replies
  • 0 likes
  • 1396 Views
  • 6 replies
  • 0 likes

spotify dosen't open ios 7.1.2

hey guys after the update that was there a few days ago i can't open spotify on my iphone, when i press the spotify icon nothing happens its just like that it dosent know that i clicked the icon, im useing a iphone 4 with ios 7.1.2 Plz Help

  • Visitor
  • hey guys after the update that  was there a few days ago i can't open spotify on my iphone, when i press the spotify icon nothing happens its just like that it dosent know that i clicked the ico...
  • radekde
  • Casual Listener
  • 877 Views
  • 3 replies
  • 0 likes
  • 877 Views
  • 3 replies
  • 0 likes

Solved!! Log in failed already have an account

Hi. Just signed up and when trying to log in I get a message saying that I already have an account?

  • Casual Listener
  • Hi. Just signed up and when trying to log in I get a message saying that I already have an account?
  • Emma130979
  • Casual Listener
  • 950 Views
  • 5 replies
  • 0 likes
  • 950 Views
  • 5 replies
  • 0 likes

Resetting my account and password

Guys, please help me. I forgot my first account's password and now I'm trying to reset it, I forgot my username. Please help me. It's a premium account. I can't pay 2 accounts. Reply ASAP.

  • Newbie
  • Guys, please help me. I forgot my first account's password and now I'm trying to reset it, I forgot my username. Please help me. It's a premium account. I can't pay 2 accounts. Reply ASAP. 😞
  • LordRollin
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Do not working notifications

Do not come Push notifications in the settings they are toggle on. iOS 10.1.1Pls help me

  • Newbie
  • Do not come Push notifications in the settings they are toggle on. iOS 10.1.1 Pls help me
  • LordRollin
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Iphone not showing subscription or playlists?

I've downloaded the spotify app and logged in, however on the app it says that my subscription is free (i have premium) and i have no playlists? On my PC it says i have premium and all playlists etc. I've tried logging off and on and also tried resta...

  • Newbie
  • I've downloaded the spotify app and logged in, however on the app it says that my subscription is free (i have premium) and i have no playlists? On my PC it says i have premium and all playlists etc....
  • LordRollin
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

only some tracks are showing up on a playlist

When I go on a playlist of one artist it shows a playlist that has 14 songs, but when I go on it, there's only four songs and 10 are missing artist: Grupo Maximo Grado

  • Casual Listener
  • When I go on a playlist of one artist it shows a playlist that has 14 songs, but when I go on it, there's only four songs and 10 are missing artist: Grupo Maximo Grado
  • Catee
  • Community Legend
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

Dont subscribe

I was trying to pay to subscribe premium. End of the paying process,I couldnt do it and return to payment page again. I did this three times and Spotify took my money each transactions. Please refund my money

  • Newbie
  • I was trying to pay to subscribe premium. End of the paying process, I couldnt do it and return to payment page again. I did this three times and Spotify took my money each transactions. Please refu...
  • aplerx946
  • Newbie
  • 313 Views
  • 1 replies
  • 1 likes
  • 313 Views
  • 1 replies
  • 1 likes

[SOLVED] BUG: All "Saved" songs are downloading to phone, ignoring the "Download" option

SOLUTION:You have to delete and reinstall the app, this will reset everything and the saved songs will now respect the "Download" option iOS App version 6.8.0.3786 I use Spotify all the time and I have noticed that it is downloading all "Saved" songs...

  • Newbie
  • SOLUTION: You have to delete and reinstall the app, this will reset everything and the saved songs will now respect the "Download" option    iOS App version 6.8.0.3786   I us...
  • 543 Views
  • 0 replies
  • 0 likes
  • bug
    solved
  • 543 Views
  • 0 replies
  • 0 likes

Turn off shuffle function

Hi,I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle function off the attached window appears. Translated to ...

  • Newbie
  • Hi, I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle f...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

My account was hacked

What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?

  • Visitor
  • What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?
  • Hubo
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Shuffle will not turn off iPad Air iOS 9

Shuffle will not turn off actually plays any song other than playlist selected at random. please help premium user thanks in advance

  • Casual Listener
  • Shuffle will not turn off actually plays any song other than playlist selected at random.   please help    premium user   thanks in advance
  • Hubo
  • Community Legend
  • 932 Views
  • 10 replies
  • 0 likes
  • 932 Views
  • 10 replies
  • 0 likes