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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79918 Views
  • 19 replies
  • 37 likes
  • 79918 Views
  • 19 replies
  • 37 likes

only some tracks are showing up on a playlist

When I go on a playlist of one artist it shows a playlist that has 14 songs, but when I go on it, there's only four songs and 10 are missing artist: Grupo Maximo Grado

  • Casual Listener
  • When I go on a playlist of one artist it shows a playlist that has 14 songs, but when I go on it, there's only four songs and 10 are missing artist: Grupo Maximo Grado
  • Catee
  • Community Legend
  • 411 Views
  • 4 replies
  • 0 likes
  • 411 Views
  • 4 replies
  • 0 likes

Dont subscribe

I was trying to pay to subscribe premium. End of the paying process,I couldnt do it and return to payment page again. I did this three times and Spotify took my money each transactions. Please refund my money

  • Newbie
  • I was trying to pay to subscribe premium. End of the paying process, I couldnt do it and return to payment page again. I did this three times and Spotify took my money each transactions. Please refu...
  • aplerx946
  • Newbie
  • 322 Views
  • 1 replies
  • 1 likes
  • 322 Views
  • 1 replies
  • 1 likes

[SOLVED] BUG: All "Saved" songs are downloading to phone, ignoring the "Download" option

SOLUTION:You have to delete and reinstall the app, this will reset everything and the saved songs will now respect the "Download" option iOS App version 6.8.0.3786 I use Spotify all the time and I have noticed that it is downloading all "Saved" songs...

  • Newbie
  • SOLUTION: You have to delete and reinstall the app, this will reset everything and the saved songs will now respect the "Download" option    iOS App version 6.8.0.3786   I us...
  • 548 Views
  • 0 replies
  • 0 likes
  • bug
    solved
  • 548 Views
  • 0 replies
  • 0 likes

Turn off shuffle function

Hi,I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle function off the attached window appears. Translated to ...

  • Newbie
  • Hi, I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle f...
  • Bittencourt
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

My account was hacked

What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?

  • Visitor
  • What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?
  • Hubo
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Shuffle will not turn off iPad Air iOS 9

Shuffle will not turn off actually plays any song other than playlist selected at random. please help premium user thanks in advance

  • Casual Listener
  • Shuffle will not turn off actually plays any song other than playlist selected at random.   please help    premium user   thanks in advance
  • Hubo
  • Community Legend
  • 965 Views
  • 10 replies
  • 0 likes
  • 965 Views
  • 10 replies
  • 0 likes

I didnt download spotify for iphone

Hello,i wanted to download spofity app but i got a message from AppStore;unable to download app.can you help me?Thanks

  • Casual Listener
  • Hello,i wanted to download spofity app but i got a message from AppStore;unable to download app.can you help me? Thanks
  • Hubo
  • Community Legend
  • 512 Views
  • 5 replies
  • 0 likes
  • 512 Views
  • 5 replies
  • 0 likes

Spotify iPhone app not working

Help please! My spotify premium app for iPhone has not been working for about 3 weeks. I reinstalled it and when I try to open it, the app does not load and remains a gray empty space. What can I do to fix this??

  • Newbie
  • Help please! My spotify premium app for iPhone has not been working for about 3 weeks. I reinstalled it and when I try to open it, the app does not load and remains a gray empty space. What can I do ...
  • noracarrell
  • Casual Listener
  • 6681 Views
  • 7 replies
  • 0 likes
  • 6681 Views
  • 7 replies
  • 0 likes

Search problems

Hey there, I've seen other people having similar issues but my search bar will not load anything. It just gives me an error. I have tried restarting my device multiple times.

  • Newbie
  • Hey there, I've seen other people having similar issues but my search bar will not load anything. It just gives me an error. I have tried restarting my device multiple times.
  • Nico
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

No device found on my iPhone with AV

Can anyone help? I have a Yamaha RX750 AV system set up on wifi and I can't find the device on my iPhone and connect to Spotify. I have both the AV and my iPhone connected to the wifi and can control the AV through my iPhone but when I try and connec...

  • Casual Listener
  • Can anyone help? I have a Yamaha RX750 AV system set up on wifi and I can't find the device on my iPhone and connect to Spotify. I have both the AV and my iPhone connected to the wifi and can control...
  • Gaeb
  • Casual Listener
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Cannot login on Iphone

I have an iPhone 6s and iOs 10 and the touch keys aren't working .. If i press "login" i am not able to login ... key is not reacting to touch ... any idea or solution? thank you

  • Newbie
  • I have an iPhone 6s and iOs 10 and the touch keys aren't working .. If i press "login" i am not able to login ... key is not reacting to touch ... any idea or solution? thank you
  • Nico
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Horrible Customer Service

Why is the only way to get any sort of customer service via Twitter messaging? It is absolutely ridiculous that there is no phone line you can call with a question. I have now waited 9 hours for a question to be resolved, still with no resolution. Th...

  • Casual Listener
  • Why is the only way to get any sort of customer service via Twitter messaging? It is absolutely ridiculous that there is no phone line you can call with a question. I have now waited 9 hours for a qu...
  • user-removed
  • Not applicable
  • 392 Views
  • 2 replies
  • 1 likes
  • 392 Views
  • 2 replies
  • 1 likes

iPod shuffle

I am new to spotify, and I just downloaded the free version. I would be interested in upgrading to premium, and I had a question -- I have an iPod shuffle, so with spotify premium, will it be possible to download songs from spotify and put them on my...

  • Casual Listener
  • I am new to spotify, and I just downloaded the free version. I would be interested in upgrading to premium, and I had a question -- I have an iPod shuffle, so with spotify premium, will it be possibl...
  • user-removed
  • Not applicable
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

Solved!! Offline by artist/album?

I listen to music by artist/album. In order to make an album available offline, do I have to create a playlist for every album?

  • Casual Listener
  •  I listen to music by artist/album.  In order to make an album available offline, do I have to create a playlist for every album?
  • fcoclavero
  • Newbie
  • 7430 Views
  • 18 replies
  • 4 likes
  • 7430 Views
  • 18 replies
  • 4 likes

Spotify search

Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!

  • Newbie
  • Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!
  • user-removed
  • Not applicable
  • 521 Views
  • 7 replies
  • 1 likes
  • 521 Views
  • 7 replies
  • 1 likes

Spotify app draining battery?

Hello everyone. (Excuse my english)I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at firstWhen I go to Settings > Battery, it is Spotify that uses the most battery life. Wh...

  • Newbie
  • Hello everyone. (Excuse my english) I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at first When I go to Settings > ...
  • SkillJim
  • Newbie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Ya me cargaron los 9.00 de la promoción, pero no puedo disfrutar de premium. Soy nueva en la suscripción.

  • Newbie
  • Ya me cargaron los 9.00 de la promoción, pero no puedo disfrutar de premium. Soy nueva en la suscripción.
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

The 30 Day Free Trial

I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I listen to the music on my phone more.

  • Newbie
  • I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I li...
  • Bittencourt
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Iphone Facebook logout

I'm using the Spotify app on my Iphone 5c and created an account by logging in on my Facebook account. For some reason I've been logged out and am not able to log in anymore. I have tried to login with my facebook account, I've tried to login with my...

  • Newbie
  • I'm using the Spotify app on my Iphone 5c and created an account by logging in on my Facebook account. For some reason I've been logged out and am not able to log in anymore. I have tried to login wi...
  • ChrispyWood
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Songs are automatically being saved to my phone

For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone, and the music that is being saved is stuff that i ...

  • Casual Listener
  • For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone,...
  • tanja143
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes