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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76193 Views
  • 16 replies
  • 37 likes
  • 76193 Views
  • 16 replies
  • 37 likes

Unable to log on new phone

I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!

  • Newbie
  • I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!
  • abilea
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Solved!! IPad (Mini) Spotify doesn't fit the screen

I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots

  • Newbie
  • I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots 
  • abilea
  • Roadie
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

The search button is nowhere to be seen.

There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" and "you can have a free account or a premium account...

  • Newbie
  • There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" an...
  • abilea
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Cannot start spotify app on i-phone and i pad when my wifi is operational

For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on. As soon as I click to open the app after a few seconds it automatically goes back to the main screen of the i-phone and or i-pad. Is there somebody...

  • Newbie
  • For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on.  As soon as I click to open the app after a few seconds it automatically goes back to the m...
  • abilea
  • Roadie
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

dont know which accout ive signed up to

i signed upp for premuim and signed everything then it said declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium only free ?? how do i know wish accout, i did on an ipho...

  • Newbie
  • i signed upp for premuim and signed everything then it said  declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

IPhone 5S BMW ConnectedDrive Proximity Sensor

Hi Spotify, To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at all times like myself. Audible has solved this by using the p...

  • Regular
  • Hi Spotify,   To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at a...
  • danhusan
  • Regular
  • 604 Views
  • 3 replies
  • 0 likes
  • 604 Views
  • 3 replies
  • 0 likes

Album arts don't sync with local files to iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

  • Casual Listener
  • On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Synced files don't come with album art on my iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

  • Casual Listener
  • On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Issue

I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed

  • Newbie
  • I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed
  • abilea
  • Roadie
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Playlist order default to oldest first

My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing something? Sorting manually is not an option as there are h...

  • Casual Listener
  • My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing somethin...
  • abilea
  • Roadie
  • 1221 Views
  • 1 replies
  • 0 likes
  • 1221 Views
  • 1 replies
  • 0 likes

'Singles' section missing from Artists page

Hey everyone.So I'm running an iOS 9.3.4 on iPhone 6S.Recently I stumbled upon a bug, where the singles section/module is missing from the artists page. I can see the albums and top tracks only.I tried reinstalling, restarting, logging out and in - s...

  • Casual Listener
  • Hey everyone. So I'm running an iOS 9.3.4 on iPhone 6S. Recently I stumbled upon a bug, where the singles section/module is missing from the artists page. I can see the albums and top tracks only. ...
  • danndgarbage
  • Casual Listener
  • 837 Views
  • 4 replies
  • 0 likes
  • 837 Views
  • 4 replies
  • 0 likes

New artists

hello 2 girlfriends have me a very beautiful song and they'd put him on spotify but how does it work?

  • Newbie
  • hello 2 girlfriends have me a very beautiful song and they'd put him on spotify but how does it work?
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Song on my playlist won't play anymore

For some reason this song on won't play on my Spotify anymore https://open.spotify.com/track/1inG2cgfeGVBsTCcmMIv0e any reason for this to happen? I'd love to be able to listen to this song again, but wouldn't mind removing Justin briber from ever pl...

  • Regular
  • For some reason this song on won't play on my Spotify anymore https://open.spotify.com/track/1inG2cgfeGVBsTCcmMIv0e any reason for this to happen? I'd love to be able to listen to this song again, bu...
  • crematedman
  • Community Legend
  • 2651 Views
  • 5 replies
  • 0 likes
  • 2651 Views
  • 5 replies
  • 0 likes

Songs delete after download to iphone 10.1.1, 6S

Hi, Downloaded songs from spotify won't save to my iphone app. I go through the download, put it into offline mode, and the songs delete. I have the most recent iphone update and spotify version. They download, and when I go to "offline" mode, all th...

  • Visitor
  • Hi,    Downloaded songs from spotify won't save to my iphone app. I go through the download, put it into offline mode, and the songs delete. I have the most recent iphone update and spoti...
  • crematedman
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Spotify in offline mode on wifi - iPhone 5s

Hello,I've been having this problem for a couple of weeks now on my iPhone 5s. Whenever I am using my wifi at home, it says Spotify is offline. All other apps on my phone work fine over wifi. Spotify also works over wifi on my desktop.I also cannot c...

  • Newbie
  • Hello, I've been having this problem for a couple of weeks now on my iPhone 5s. Whenever I am using my wifi at home, it says Spotify is offline. All other apps on my phone work fine over wifi. Spo...
  • crematedman
  • Community Legend
  • 780 Views
  • 1 replies
  • 1 likes
  • 780 Views
  • 1 replies
  • 1 likes

Some albums are saved twice, taking up extra space on my phone

When i go through the Artists tab on my phone and even on the Albums tab, the same album shows up as saved two times, which then takes up extra space on my phone and the amount of saved songs I can have with my Spotify Premium account. Any ideas why ...

  • Newbie
  • When i go through the Artists tab on my phone and even on the Albums tab, the same album shows up as saved two times, which then takes up extra space on my phone and the amount of saved songs I can h...
  • crematedman
  • Community Legend
  • 1560 Views
  • 1 replies
  • 1 likes
  • 1560 Views
  • 1 replies
  • 1 likes

Spotify says it's downloading but it's not

Just got a new iPhone 7+, in the App Store Spotify says it's downloading and shows the little stop sign but it's no where to be found on my phone. I've restarted, logged out/in of iTunes and nothing will work. Any ideas appropriated!

  • Regular
  • Just got a new iPhone 7+, in the App Store Spotify says it's downloading and shows the little stop sign but it's no where to be found on my phone. I've restarted, logged out/in of iTunes and nothing ...
  • crematedman
  • Community Legend
  • 4343 Views
  • 1 replies
  • 0 likes
  • 4343 Views
  • 1 replies
  • 0 likes

Lost all of my songs

Hey you guys!I just lost all of my musics and playlist after reinstalling the app. I've tried the "recover playlist" option but it says that I haven't erased any songs. And that I already know. Please, help me!

  • Newbie
  • Hey you guys! I just lost all of my musics and playlist after reinstalling the app. I've tried the "recover playlist" option but it says that I haven't erased any songs. And that I already know. P...
  • crematedman
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes