Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76384 Views
  • 16 replies
  • 37 likes
  • 76384 Views
  • 16 replies
  • 37 likes

Cannot select a song in my own playlist.

I have the IPhone 6S, and the latest version of Spotify. When using my custom playlist upon my Dell Slimline Pavillion 400, or my Galaxy Tab E, I am able to select songs from my playlist with ease. However, when going to my phone, I am unable to do a...

  • Regular
  • I have the IPhone 6S, and the latest version of Spotify. When using my custom playlist upon my Dell Slimline Pavillion 400, or my Galaxy Tab E, I am able to select songs from my playlist with ease. H...
  • spooky_goovin
  • Casual Listener
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Password reaet

Hey guys, I'm trying to reset my password but every time I do it says that the form has expired. Any ideas?

  • Newbie
  • Hey guys, I'm trying to reset my password but every time I do it says that the form has expired. Any ideas?
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Can not download local files on my iPhone

Hi,since a few days, I can't download local files on my iPhone.After importiong them to my Library, I can't save them on my device.My phone says, that the songs can't get load.Friends of mine have got the same problem.Any ideas..?

  • Newbie
  • Hi, since a few days, I can't download local files on my iPhone. After importiong them to my Library, I can't save them on my device. My phone says, that the songs can't get load. Friends of mine...
  • carolinaoe
  • Casual Listener
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Logging In

All of a sudden when I open Spotify on my IPhone it goes to a log in screen instead of my library. When I go to Log in and enter my credentials I get a Login failed message that states " You've already created an account with this email address". So ...

  • Newbie
  • All of a sudden when I open Spotify on my IPhone it goes to a log in screen instead of my library. When I go to Log in and enter my credentials I get a Login failed message that states " You've alrea...
  • spooky_goovin
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

TONS of Data Usage to Play Offline Songs

Hi there, about 2 weeks ago, my phone started using TONS of data. I finally discovered that Spotify is the issue. I am always careful to download albums/songs to Spotify while on Wifi before playing them if I'm leaving the house. My Starred playlist ...

  • Casual Listener
  • Hi there, about 2 weeks ago, my phone started using TONS of data. I finally discovered that Spotify is the issue.   I am always careful to download albums/songs to Spotify while on Wifi before...
  • raymondr14
  • Casual Listener
  • 7915 Views
  • 7 replies
  • 0 likes
  • 7915 Views
  • 7 replies
  • 0 likes

Music is fading out on any app launch

Hello guysI have this problem recently. Whenever I'm listening music from Spotify using my headphones, on any application launch the music is fading out. It's fading back in as soon as I kill the app from multitasking.Is it just me? Or is it a featur...

  • Newbie
  • Hello guys I have this problem recently. Whenever I'm listening music from Spotify using my headphones, on any application launch the music is fading out. It's fading back in as soon as I kill the...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

iOS 9.3.3 Crashes on Opening Song

Hi,My Spotify app keeps crashing every time I open the song up from the bottom. When I try to get the large play controls with the artwork. If I just click the song from a list it plays fine with just the pause bottom. I reinstalled it many times and...

  • Newbie
  • Hi, My Spotify app keeps crashing every time I open the song up from the bottom. When I try to get the large play controls with the artwork. If I just click the song from a list it plays fine with...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

iPhone 6 Spotify will automatically and continuously skip songs!

I use Spotify on the iPhone 6. Recently every time I press shuffle, (I do not have premium) many songs are skipped until they reach a specific song. Please help! The skipping will not stop! Keep in mind, it is skipping even when I havnt pressed any s...

  • Newbie
  • I use Spotify on the iPhone 6. Recently every time I press shuffle, (I do not have premium) many songs are skipped until they reach a specific song. Please help! The skipping will not stop! Keep in m...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Services that include spotify

What other services include spotify premium when you buy them? Any in Mexico?

  • Newbie
  • What other services include spotify premium when you buy them? Any in Mexico?
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

30-day free trial not working?

I've tried the 48-hours free trial and was offered the 30-days free premium trial. All I had to do was give my credit card details. I did but Premium is not yet activated. I received a mail stating something wrong with my credit card details, but i'v...

  • Newbie
  • I've tried the 48-hours free trial and was offered the 30-days free premium trial. All I had to do was give my credit card details. I did but Premium is not yet activated.  I received a mail sta...
  • Sarahmp11
  • Newbie
  • 3198 Views
  • 9 replies
  • 0 likes
  • 3198 Views
  • 9 replies
  • 0 likes

New playlist cover won't appear on iphone

I made a new playlist on desktop and changed the cover, but when I go on the same playlist on my iphone, it still shows the previous cover (with the first 4 album covers).

  • Casual Listener
  • I made a new playlist on desktop and changed the cover, but when I go on the same playlist on my iphone, it still shows the previous cover (with the first 4 album covers).
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Can't sign up on Premium Family

I cant get into Premium Family because it says that I have other Premium sibscriptions when I dont and to cancel them when I dont have any Premium Subscriptions

  • Newbie
  • I cant get into Premium Family because it says that I have other Premium sibscriptions when I dont and to cancel them when I dont have any Premium Subscriptions
  • kodak27
  • Newbie
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

Spotify app locks up everytime it is used.

I've been having an issue with the Spotify App freezing up and becoming unresponsive after a few minutes of use. I am using an Iphone 6 with iOS 10 currently but I have had the same issue with the last three versions of iOS. I also always allow the a...

  • Casual Listener
  • I've been having an issue with the Spotify App freezing up and becoming unresponsive after a few minutes of use. I am using an Iphone 6 with iOS 10 currently but I have had the same issue with the la...
  • dzmbr
  • Casual Listener
  • 1205 Views
  • 10 replies
  • 0 likes
  • 1205 Views
  • 10 replies
  • 0 likes

Lost playlist

Hello there,Today my phone ran out of battery which never happens. After I switched it on Spotify required my password which I usually never enter and as I couldn't remember it I asked to password to be reset. When I logged in again, I had no more pl...

  • Newbie
  • Hello there, Today my phone ran out of battery which never happens. After I switched it on Spotify required my password which I usually never enter and as I couldn't remember it I asked to password ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

termini aggiornati

da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?

  • Newbie
  • da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?
  • 1da1
  • Regular
  • 752 Views
  • 6 replies
  • 1 likes
  • 752 Views
  • 6 replies
  • 1 likes

I Need music

So I logged in to my Spotify and only some of my songs are playing. When I try to click a song that I want to play it would skip or it would just not play. Also some of my songs got deleted from my playlist. Can someone please help?

  • Visitor
  • So I logged in to my Spotify and only some of my songs are playing. When I try to click a song that I want to play it would skip or it would just not play. Also some of my songs got deleted from...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Is there anybody out there?

Anybody else having the issue with the Floyd album "wish you were here"? I can only access 2/5 songs..? Where did slide two go? Is it a glitch? The link is below to the albumhttps://open.spotify.com/album/0bCAjiUamIFqKJsekOYuRw

  • Casual Listener
  • Anybody else having the issue with the Floyd album "wish you were here"? I can only access 2/5 songs..? Where did slide two go? Is it a glitch? The link is below to the album https://open.spotify....
  • Sly62nb90
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Cant play Followed Playlists on phone

I followed a playlist on Spotify a while ago, but it wont play the music while my phone is connected to the AUX in my car. When I try to play it on my phone, one song starts, but then it stops and I have to press next for every time the songs end.

  • Newbie
  • I followed a playlist on Spotify a while ago, but it wont play the music while my phone is connected to the AUX in my car. When I try to play it on my phone, one song starts, but then it stops and I ...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! How to login on spotify if there is no 'Facebook login button'?

Hi I want to use spotify on the airstudio+ app (an app to listen to music on a Philips speaker) but in the app, you can only login with your spotify username and password. But my account is connected with facebook. So how can I login?

  • Casual Listener
  • Hi   I want to use spotify on the airstudio+ app (an app to listen to music on a Philips speaker) but in the app, you can only login with your spotify username and password. But my account is ...
  • Ben147
  • Casual Listener
  • 760 Views
  • 3 replies
  • 0 likes
  • 760 Views
  • 3 replies
  • 0 likes

I can only shuffle my playlists on my iPod?

I just downloaded Spotify onto my iPod and used an account that I have synced with several other devices. When I go into any playlist, it will not allow me to tap on and play a specific song in that playlist. It just indicates the Shuffle button, whi...

  • Newbie
  • I just downloaded Spotify onto my iPod and used an account that I have synced with several other devices. When I go into any playlist, it will not allow me to tap on and play a specific song in that ...
  • Hubo
  • Community Legend
  • 578 Views
  • 5 replies
  • 0 likes
  • 578 Views
  • 5 replies
  • 0 likes