Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81762 Views
  • 19 replies
  • 37 likes
  • 81762 Views
  • 19 replies
  • 37 likes

Solved!! Why I don't enjoy Spotify anymore.

I've been a subscriber to Premium for a little over a year now, month by month. I didn't know that if you bought Premium though Apple's App Store, it wouldn't work because recently it was discontinued. I understand why this happened, but I have no ot...

  • Newbie
  • I've been a subscriber to Premium for a little over a year now, month by month. I didn't know that if you bought Premium though Apple's App Store, it wouldn't work because recently it was discontinue...
  • crematedman
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! Can't see cover art when offline

iOS version: 10.1.1Spotify version: 6.8.0.3786Can't see cover art for any album when offline.Please help.

  • Casual Listener
  • iOS version: 10.1.1 Spotify version: 6.8.0.3786 Can't see cover art for any album when offline. Please help.
  • Swanny
  • Community Legend
  • 1404 Views
  • 3 replies
  • 0 likes
  • 1404 Views
  • 3 replies
  • 0 likes

Carplay

Hi, What is the latest update on this? I just picked up a new VW with Carplay support. Was looking forward to using Spotify. Instantly had problems. Audio wouldn't play, app locked up. I didn't finally get audio to play but it played too fast. Sounds...

  • Newbie
  • Hi,   What is the latest update on this?   I just picked up a new VW with Carplay support. Was looking forward to using Spotify. Instantly had problems. Audio wouldn't play, app locked ...
  • nype
  • Casual Listener
  • 587 Views
  • 2 replies
  • 1 likes
  • 587 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can I pull local files from my iPhone?

I got a new Macbook and forgot to transfer my iTunes library. On my iPhone, I have several songs that I created/edited myself saved as local files. Is there a way I can pull those files from Spotify on my phone and save them to my laptop? I've been s...

  • Newbie
  • I got a new Macbook and forgot to transfer my iTunes library. On my iPhone, I have several songs that I created/edited myself saved as local files. Is there a way I can pull those files from Spotify ...
  • user-removed
  • Not applicable
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution URGENTE

Minha conta no spotify é premium, mas as ações de conta premium não funcionam!!!!!

  • Newbie
  • Minha conta no spotify é premium, mas as ações de conta premium não funcionam!!!!!
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Can't login - Won't go past login/signup page

I recently got the iPhone 7 and cannot even get the login page to pull up on my app (it logged me off since I am on a new device). It won't let me click on either log in/sign up at the bottom. I already tried deleting and reinstalling the app. Help!

  • Casual Listener
  • I recently got the iPhone 7 and cannot even get the login page to pull up on my app (it logged me off since I am on a new device). It won't let me click on either log in/sign up at the bottom. I alre...
  • crematedman
  • Community Legend
  • 1155 Views
  • 3 replies
  • 0 likes
  • 1155 Views
  • 3 replies
  • 0 likes

Solved!! Background refresh

Spotify premium user here. I have an iPhone 6, with an IOS 10.1.1, and I'm finding--quite suddenly--that Spotify's background refresh is draining my battery very quickly. I turned off background refresh for Spotify, yet it continues to run. I've dele...

  • Casual Listener
  • Spotify premium user here. I have an iPhone 6, with an IOS 10.1.1, and I'm finding--quite suddenly--that Spotify's background refresh is draining my battery very quickly. I turned off background refr...
  • adriank1410
  • Roadie
  • 1715 Views
  • 3 replies
  • 0 likes
  • 1715 Views
  • 3 replies
  • 0 likes

Previous Iphone versions

I just updated spotify, and I really do not like that they removed one specific feature. The feature was in the previous version of spotify, if you "shuffled play" a playlist, then pause the song in your playlist, and then clicked shuffle play again,...

  • Newbie
  • I just updated spotify, and I really do not like that they removed one specific feature. The feature was in the previous version of spotify, if you "shuffled play" a playlist, then pause the song in ...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Problem with iTunes payment

Hey, I have the problem that I can't pay for spotify premium via itunes.Maybe one of you could help me with my problem.

  • Newbie
  • Hey,   I have the problem that I can't pay for spotify premium via itunes. Maybe one of you could help me with my problem.  
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

There are no more friends to show at this time spotify

Hello there, I just opened an account 3 days ago. I was able to connect to facebook (My picture shows in some cases) but I find no friends at all to follow (I know there are quite a few). I have connected and disconnected the app acouple of times and...

  • Casual Listener
  • Hello there,   I just opened an account 3 days ago. I was able to connect to facebook (My picture shows in some cases) but I find no friends at all to follow (I know there are quite a few). I ...
  • freetoora
  • Casual Listener
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! How do I end my Premium subscription

I really can't afford to be paying for my subscription anymore so I need to end it but I don't know how. I have an iPhone 6 and I use the mobile app for Spotify. Please help me end it! I need to end it asap before it charges again for this month.

  • Newbie
  • I really can't afford to be paying for my subscription anymore so I need to end it but I don't know how. I have an iPhone 6 and I use the mobile app for Spotify. Please help me end it! I need to end ...
  • adriank1410
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

New phone

Hey guys got a new phone cause my old one died, logged in but it's telling me I'm not a premium member when I've paid, and my songs are gone! Pls help?

  • Visitor
  • Hey guys got a new phone cause my old one died, logged in but it's telling me I'm not a premium member when I've paid, and my songs are gone! Pls help?
  • adriank1410
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Song change

So I was listening to Shaun Mendez and then suddenly the song changed from that to splitknot or something and then it changed to tiny tim Any ideas and I had my Bluetooth of

  • Newbie
  • So I was listening to Shaun Mendez and then suddenly the song changed from that to splitknot or something and then it changed to tiny tim Any ideas and I had my Bluetooth of
  • adriank1410
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Playlist sorting options

For some reason, my Spotify-app has decided to list all the songs in my list "Favorites" starting with the song I added in 2010. Earlier, it listed the songs, having the song I added last appear first. How come this has changed all of a sudden? I hav...

  • Newbie
  • For some reason, my Spotify-app has decided to list all the songs in my list "Favorites" starting with the song I added in 2010. Earlier, it listed the songs, having the song I added last appear firs...
  • deLuXe83
  • Newbie
  • 380 Views
  • 1 replies
  • 1 likes
  • 380 Views
  • 1 replies
  • 1 likes

Not playing songs from the artist

Used to it would play only the songs on the station or only the songs in the album but now it doesn't do that it plays 1 or 2 songs that you want then ad then artists like lady Gaga or Rihanna or pink just **bleep** like that out of nowhere for 7 or ...

  • Casual Listener
  • Used to it would play only the songs on the station or only the songs in the album but now it doesn't do that it plays 1 or 2 songs that you want then ad then artists like lady Gaga or Rihanna or pin...
  • 685 Views
  • 0 replies
  • 0 likes
  • Help
  • 685 Views
  • 0 replies
  • 0 likes

Solved!! Using up all of my iPhone memory!!! Help!

I am new to Spotify. I believe I have not turned on any "download" options for Spotify to my iPhone 6, however it is using the majority of my memory and now I cannot take photos or add anything to my phone. What can I do without getting rid of this a...

  • Casual Listener
  • I am new to Spotify. I believe I have not turned on any "download" options for Spotify to my iPhone 6, however it is using the majority of my memory and now I cannot take photos or add anything to my...
  • Kharris75
  • Casual Listener
  • 1137 Views
  • 4 replies
  • 1 likes
  • 1137 Views
  • 4 replies
  • 1 likes

Solved!! I have a premium account which works on my mac but not on my i phone as im out of the country

Hi, I have been using my premium account on my mac book for years, no problem, but i can not download the app to my iphone or use it by logging on via my iphone as I'm not in the UK.I have a premium account as I'm often not in the UK and obviously wa...

  • Casual Listener
  • Hi,   I have been using my premium account on my mac book for years, no problem, but i can not download the app to my iphone or use it by logging on via my iphone as I'm not in the UK. I have...
  • jimwhitt
  • Casual Listener
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes

Solved!! Wipe all my music on iPhone/iPad etc

I'm a bit frustrated. I have old music which I downloaded and also downloaded for offline listening from Spotify. Looking to wipe music from iPhone and iPad. how in the world do I wipe out all this music and begin like it's the first time using the s...

  • Newbie
  • I'm a bit frustrated.  I have old music which I downloaded and also downloaded for offline listening from Spotify.  Looking to wipe music from iPhone and iPad.   how in the world do ...
  • crematedman
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes