Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73090 Views
  • 16 replies
  • 37 likes
  • 73090 Views
  • 16 replies
  • 37 likes

iOS 10 issues

Ever since I downloaded iOS 10, I'm no longer able to preview songs (I just get kicked out of the app) any help

  • Newbie
  • Ever since I downloaded iOS 10, I'm no longer able to preview songs (I just get kicked out of the app) any help
  • mvonbarn
  • Newbie
  • 1502 Views
  • 3 replies
  • 1 likes
  • 1502 Views
  • 3 replies
  • 1 likes

Solved!! Songs are shuffling without having chosen Shuffle Play

For the past couple of days songs within my playlists have been shuffling even though I haven't chosen Shuffle Play. I go to Your Music, select a Playlist, and tap on the first song in the playlist. The first song starts playing but then instead of p...

  • Casual Listener
  • For the past couple of days songs within my playlists have been shuffling even though I haven't chosen Shuffle Play. I go to Your Music, select a Playlist, and tap on the first song in the playlist. ...
  • Blusky500
  • Newbie
  • 18812 Views
  • 5 replies
  • 0 likes
  • shuffle
  • 18812 Views
  • 5 replies
  • 0 likes

Logging Into Spotify on Ipod Through Facebook

I'm trying to log into Spotify through facebook on my Ipod 5. I click login using facebook, where it then takes me to safari to type in the credentials. I type them in, with the correct email and password, then when I select login, it just reloads th...

  • Newbie
  • I'm trying to log into Spotify through facebook on my Ipod 5. I click login using facebook, where it then takes me to safari to type in the credentials. I type them in, with the correct email and pas...
  • charlysg2000
  • Newbie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Spotify no sincroniza archivos locales con iPhone

Hola a los usuarios de hablahispana, espero me puedan ayudar ya que es algo frustante que pague por esta opcion y no funcione como deberia. Les comento que cuento con cuenat Premium de spotify, tengo iOS 7.0.4 y spotify con vercion de PC 0.9.6.81, as...

  • Newbie
  • Hola a los usuarios de hablahispana, espero me puedan ayudar ya que es algo frustante que pague por esta opcion y no funcione como deberia.   Les comento que cuento con cuenat Premium de spo...
  • kygwj
  • Newbie
  • 1428 Views
  • 2 replies
  • 0 likes
  • 1428 Views
  • 2 replies
  • 0 likes

Spotify doesn't work after an update

Hi, after updating Spotify to version 6.5.0 on my iPhone 4 it just doesn't work anymore - I keep pushing application icon on the screen, it goes darker like it is about to start but then it goes just normal and nothing happens, app doesn't work. What...

  • Newbie
  • Hi, after updating Spotify to version 6.5.0 on my iPhone 4 it just doesn't work anymore - I keep pushing application icon on the screen, it goes darker like it is about to start but then it goes just...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! User change - music downloaded

Hi, I changed the user on my iphone and downloaded new musics. The musics that i had downloaded with the old user were deleted with the change of users? If not, how can i delete them? Thanks!

  • Casual Listener
  • Hi,    I changed the user on my iphone and downloaded new musics. The musics that i had downloaded with the old user were deleted with the change of users? If not, how can i delete them? ...
  • keenneth
  • Newbie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Problemas Con Los Archivos Locales

Recientemente agregue algunas canciones a las fuentes de Spotify, pero la aplicacion no respeta Nombres de Artista, el nombre del Album ni la Caratula, ya intente cambiar las etiquetas pero sigue sin funcionar.

  • Casual Listener
  • Recientemente agregue algunas canciones a las fuentes de Spotify, pero la aplicacion no respeta Nombres de Artista, el nombre del Album ni la Caratula, ya intente cambiar las etiquetas pero sigue sin...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Free trial

Have just set up a free trial for Spotify using Papal and have been charged 1 p? Does anyone know. why?Diane Turner

  • Newbie
  • Have just set up a free trial for Spotify using Papal and have been charged 1 p? Does anyone know. why? Diane Turner  
  • OviiiOne
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Discover weekly

HelloPlease where I find playlist from last week discover weekly 2016 09.19

  • Newbie
  • Hello Please where I find playlist from last week discover weekly 2016 09.19
  • adriank1410
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

I'm a student

So I tried to get the student discount but it asks for a college and I'm in high school so I'm not sure what to do

  • Newbie
  • So I tried to get the student discount but it asks for a college and I'm in high school so I'm not sure what to do
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Lockscreen notification 3D touch press missing text

When pressing on notification with 3D touch, there is no message shown, only translation key sPushNotificationSaveToCollectionSee the attached screenshot.I have iphone 6S with iOS 10.0.1 and newest Spotify app.

  • Regular
  • When pressing on notification with 3D touch, there is no message shown, only translation key sPushNotificationSaveToCollection See the attached screenshot. I have iphone 6S with iOS 10.0.1 and newe...
  • 504 Views
  • 0 replies
  • 1 likes
  • 504 Views
  • 0 replies
  • 1 likes

(iOS) Support 3D Touch on the iPhone 6s

3D Touch has started shutting down my app when I attempt to preview albums/songs.

  • Casual Listener
  • 3D Touch has started shutting down my app when I attempt to preview albums/songs.
  • Hoolien
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Syncing Local Files Offline not working

Hey, so I just got a replacement for my iPhone 6s+ today (vibration function died on me) and I'm trying to set up all my playlist and things again, but none of my Local Files are transferring back onto my phone. I have had numerous issues with this i...

  • Newbie
  • Hey, so I just got a replacement for my iPhone 6s+ today (vibration function died on me) and I'm trying to set up all my playlist and things again, but none of my Local Files are transferring back on...
  • 388 Views
  • 0 replies
  • 0 likes
  • iPhone 6s+
    local files
  • 388 Views
  • 0 replies
  • 0 likes

Select only a given set of songs to sync offline within a playlist, and not the entier playlist

Hi, Is there any way of selecting only some songs to sync offline within a playlist, and not have to sync the ENTIRE playlist? I am having storage issues on my iPhone and have a massive Spotify Playlist that is set for sync offline. Whenever I free u...

  • Gig Goer
  • Hi,  Is there any way of selecting only some songs to sync offline within a playlist, and not have to sync the ENTIRE playlist?  I am having storage issues on my iPhone and have a massive...
  • adriank1410
  • Roadie
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Playlists Syncing Offline

Hello, I have a question if I download my playlists music to listen to offline, will it still update the playlists with new songs are added or old songs deleted? I always like fresh music so wanted to know if I download these playlists, the playlists...

  • Casual Listener
  • Hello, I have a question if I download my playlists music to listen to offline, will it still update the playlists with new songs are added or old songs deleted? I always like fresh music so wanted t...
  • adriank1410
  • Roadie
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Local Downloaded Songs Won't Sync to IPhone 5S

I can't seem to be able to sync my playlist of local files to my IPhone. I'm a Premium subscriber, and I'm using the same wifi for both devices, yet the songs still don't seem to be playable on my IPhone. I'm able to listen to non-local tracks and co...

  • Casual Listener
  • I can't seem to be able to sync my playlist of local files to my IPhone. I'm a Premium subscriber, and I'm using the same wifi for both devices, yet the songs still don't seem to be playable on my IP...
  • gozmonster
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Songs Won't Sync to Spotify Mobile?

I've tried everything, from going offline to trying to manually sync the songs I want off of my computer, but nothing works. The songs appear on my computer and play fine, and they appear on my phone, but they're faded and say that they can't play of...

  • Newbie
  • I've tried everything, from going offline to trying to manually sync the songs I want off of my computer, but nothing works. The songs appear on my computer and play fine, and they appear on my phone...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes