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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64416 Views
  • 16 replies
  • 37 likes
  • 64416 Views
  • 16 replies
  • 37 likes

Music

Ok so I signed into my Spotify account and all my music was gone and I had the premium package which I've been paying for and now it's saying I don't have that. How can I get my stuff back?!!

  • Newbie
  • Ok so I signed into my Spotify account and all my music was gone and I had the premium package which I've been paying for and now it's saying I don't have that. How can I get my stuff back?!!
  • timmieschaap
  • Composer
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Playing out of app

My Spotify app just started turning off its sound when I exit the app or I go to another app, much like how the YouTube app does.

  • Newbie
  • My Spotify app just started turning off its sound when I exit the app or I go to another app, much like how the YouTube app does.
  • timmieschaap
  • Composer
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Force touch crashes app

Force touching a song in the iOS application crashes the app.iPhone 7, iOS 10Spotify ver. 5.7.0.1055

  • Newbie
  • Force touching a song in the iOS application crashes the app. iPhone 7, iOS 10 Spotify ver. 5.7.0.1055
  • Hubo
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Syncing music

I have followed all the directions to sync my music from my asus laptop to my iphone 6. However i'm stuck on my music saying 'waiting to download' yet it never downloads. Any advice would be helpful!Thank you

  • Casual Listener
  • I have followed all the directions to sync my music from my asus laptop to my iphone 6. However i'm stuck on my music saying 'waiting to download' yet it never downloads. Any advice would b...
  • ca6
  • Casual Listener
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

problem after the last update

hi, yesterday I installed the last update but from that moment it crush when I open it ; I see that if I install again spotify and I open it whit another account it works but with my premium account it doesn't work and crush down. I hope that someone...

  • Newbie
  • hi, yesterday I installed the last update but from that moment it crush when I open it ;  I see that if I install again spotify and I open it whit another account it works but with my premium ...
  • 19791979
  • Newbie
  • 856 Views
  • 7 replies
  • 0 likes
  • 856 Views
  • 7 replies
  • 0 likes

After buying premium and using it on my laptop, there is no more audio on iPhone!

Here are the facts:I used free Spotify on my iPhone for several weeks. Decided to purchase premium because I liked it. Using my laptop (not iPhone) I made the purchase through the Spotify website.Downloaded the app or whatever onto my laptop. Enjoyed...

  • Newbie
  • Here are the facts: I used free Spotify on my iPhone for several weeks.  Decided to purchase premium because I liked it.  Using my laptop (not iPhone) I made the purchase through the Spo...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

App iPhone

Why can't I get the latest update on iPhone? I have updated, but have the old look.

  • Casual Listener
  • Why can't I get the latest update on iPhone? I have updated, but have the old look.
  • Edvin98
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

When is New Navigation Bar Rolling Out for Everyone?

It seems like everyone I know who uses Spotify has the new navigation bar located at the bottom (instead of the dreaded hamburger menu) except for me. Any word on when the newest feature is going to be rolled out to everyone as an official feature?

  • Casual Listener
  • It seems like everyone I know who uses Spotify has the new navigation bar located at the bottom (instead of the dreaded hamburger menu) except for me. Any word on when the newest feature is going to ...
  • gormy
  • Casual Listener
  • 3301 Views
  • 7 replies
  • 3 likes
  • 3301 Views
  • 7 replies
  • 3 likes

A very simple question about Spotify in South Korea

Hello everybody! I'm looking for an answer to a simple question.Is this possible to download, use and buy a Premium account (on iPhone 5s) for Spotify while staying in Republic of Korea (just in case: it's South Korea) ?Thank you very much in advance

  • Newbie
  • Hello everybody!   I'm looking for an answer to a simple question. Is this possible to download, use and buy a Premium account (on iPhone 5s) for Spotify while staying in Republic of Korea (j...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

2 accounts influence each other

Goodday, my english isn't very good so excuse me for that... Me and my brother have got a problem. We've got a family premium account, and use both our own account. But, when he listens with a Sonos system, I can't play music on my Macbook. It says, ...

  • Newbie
  • Goodday, my english isn't very good so excuse me for that... Me and my brother have got a problem. We've got a family premium account, and use both our own account. But, when he listens with a Sonos ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

IPhone 6s: 3D Touch

So I updated to IOS 10 when it came out. I didn't know I had a problem until I tried to use 3D Touch the day after I installed it. Whenever I used 3D Touch on a song or anything the app would crash. I think it's a IOS 10 thing or the app has an issue...

  • Newbie
  • So I updated to IOS 10 when it came out. I didn't know I had a problem until I tried to use 3D Touch the day after I installed it. Whenever I used 3D Touch on a song or anything the app would crash. ...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Can't share music with friends on Spotify on iPhone 5s and I'm not on facebook!

When I go to share music directly with my iPhone, it goes to the search menu - but when I type any name in, it just says 'no results'. Any suggestions?

  • Newbie
  • When I go to share music directly with my iPhone, it goes to the search menu - but when I type any name in, it just says 'no results'. Any suggestions?
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Can't offline

My account premium but can't listening offline? Help me please

  • Newbie
  • My account premium but can't listening offline? Help me please
  • Nico
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

iPhone 6s ios10 Spotify bug

Every time I have the app opened and I press and hold an album to preview it's music the app instantly crashes I just wanted to report the bug

  • Casual Listener
  • Every time I have the app opened and I press and hold an album to preview it's music the app instantly crashes I just wanted to report the bug
  • Sutharshan06
  • Newbie
  • 2129 Views
  • 4 replies
  • 2 likes
  • bug
    iOS 10
    iPhone 6s
  • 2129 Views
  • 4 replies
  • 2 likes

Preview function force closing App

I downloaded the update iOS 10.0.1 and now my preview songs function isn't working anymore. If I hold down on a song it's completely silent and if I try holding down to preview and album it completely force closes the app. I've tried uninstalling and...

  • Newbie
  • I downloaded the update iOS 10.0.1 and now my preview songs function isn't working anymore. If I hold down on a song it's completely silent and if I try holding down to preview and album it completel...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Holding down to preview a song, now closes/crashes the app on iOS 10

If you hold down on a song to preview it, now with the new update of iOS 10 it closes or just crashes the app. Spotify could please roll out an update for iOS 10.

  • Newbie
  • If you hold down on a song to preview it, now with the new update of iOS 10 it closes or just crashes the app. Spotify could please roll out an update for iOS 10.
  • Hubo
  • Community Legend
  • 1433 Views
  • 1 replies
  • 0 likes
  • 1433 Views
  • 1 replies
  • 0 likes

Solved!! Help, Payment went through but my account was never upgraded.

I renewed my subscription through my apple account. The money went through but my spotify account never went to the premium service. I've tried calling apple but they told me the money was recived so it has to be on spotify's end. I'm running out of ...

  • Newbie
  • I renewed my subscription through my apple account. The money went through but my spotify account never went to the premium service. I've tried calling apple but they told me the money was recived so...
  • kbrooksc
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

cant connect to premium

supoosed to have two years free keeps trying to give me 30 day free trial

  • Newbie
  • supoosed to have two years free keeps trying to give me 30 day free trial  
  • kbrooksc
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! music stops when sending messages via viber

Updated my ios to ios 10, updated my Viber to 6.3.1 (latest update upon ios 10 released). So whenever I hit my viber's send button, my spotify music stops. I tried it with my iPad, same issue.

  • Newbie
  • Updated my ios to ios 10, updated my Viber to 6.3.1 (latest update upon ios 10 released). So whenever I hit my viber's send button, my spotify music stops. I tried it with my iPad, same issue. 
  • meetchguzman
  • Casual Listener
  • 7939 Views
  • 5 replies
  • 1 likes
  • 7939 Views
  • 5 replies
  • 1 likes

Error 404 when logging in

Just upgraded to student premium and it logged me out of the app, I've reset my password several times and it says error 404. When I try sign in with Facebook it does the same thing. I tryed deleting the app and reinstalling it, same results

  • Newbie
  • Just upgraded to student premium and it logged me out of the app, I've reset my password several times and it says error 404. When I try sign in with Facebook it does the same thing. I tryed deleting...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes