Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
sapmi
Music Fan
52704 Views
16 replies
36 likes

52704 Views
16 replies
36 likes

undo upnext

last night I wanted to add just one song to "up next" and ended up adding an entire playlist. No when I want to listen to another playlist, one song will play and then it reverts back to the playlist I accendently added. How can I undo that? Help Ple...

yvb3
Newbie
last night I wanted to add just one song to "up next" and ended up adding an entire playlist. No when I want to listen to another playlist, one song will play and then it reverts back to the pl...
2016-09-16 11:43:06 PM
387 Views
0 replies
0 likes

387 Views
0 replies
0 likes

Won't play songs

Just got a new IPhone, can't get it to play my song choices. I subscribe to Spotify premium. What is the problem?

Rudy76
Newbie
Just got a new IPhone, can't get it to play my song choices. I subscribe to Spotify premium. What is the problem?
2016-09-16 10:28:59 PM
211 Views
0 replies
0 likes

211 Views
0 replies
0 likes

music

I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that information again. The credit card is not under my name. I...

emiaajfaithh
Casual Listener
I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that informa...
2016-09-16 5:01:35 AM
2016-09-16 9:33:31 PM
tristanschuler
Regular
204 Views
1 replies
0 likes

204 Views
1 replies
0 likes

WHY CAN'T I LISTEN TO SPOTIFY ON ios OFFLINE WITH PREMIUM ACCOUNT

I have a Premium account I cannot listen to my "downloaded songs offline" They all have the green arrow beside but as soon as im offline, non of my music will play. Error will say " This is not downloaded. Do you want to go back online" this is super...

rainee
Newbie
I have a Premium account I cannot listen to my "downloaded songs offline" They all have the green arrow beside but as soon as im offline, non of my music will play. E...
2016-09-16 8:12:45 PM
2016-09-16 9:30:41 PM
tristanschuler
Regular
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

Switched from Androit to iPhone. How do I download my existing premium acct??

Hello! I pay monthly for my current Spotify account which was always accessed from an Android phone. That Android phone has now broken and I purchased an iPhone SE. How do I download the Spotify app to my iPhone SE with my same account. The iPhone do...

Alexandra1047
Newbie
Hello! I pay monthly for my current Spotify account which was always accessed from an Android phone. That Android phone has now broken and I purchased an iPhone SE. How do I down...
2016-09-16 2:45:29 PM
2016-09-16 8:43:06 PM
Hubo
Community Legend
1003 Views
1 replies
0 likes

1003 Views
1 replies
0 likes

Release Notes - Spotify Beta. WHERE?!

WHERE I could find the Release notes for Spotify Beta downloaded via TestFlight. The "What To Test Section" is not enough. Every update the same text. I want to know what's new this Beta.At the moment I am at 6.5.0

BKrnk
Music Fan
WHERE I could find the Release notes for Spotify Beta downloaded via TestFlight. The "What To Test Section" is not enough. Every update the same text. I want to know what's new this Beta. At the m...
2016-09-16 7:08:08 PM
1092 Views
0 replies
0 likes

1092 Views
0 replies
0 likes

iOS 10 crashes after several songs on iPhone 6 plus

My iPhone 6 plus crashes and reboots after listening to Spotify premium for about 15-20 minutes. Very repeatable. I have deleted and reinstalled Spotify. Same problem. Different networks and also on LTE. Always reboots the phone.

Rc168
Casual Listener
My iPhone 6 plus crashes and reboots after listening to Spotify premium for about 15-20 minutes. Very repeatable. I have deleted and reinstalled Spotify. Same problem. Different networks and also on ...
2016-09-16 8:26:10 AM
2016-09-16 6:31:57 PM
kmontomery94
Casual Listener
1274 Views
6 replies
0 likes

1274 Views
6 replies
0 likes

[iOS 10] Touch Preview Causes Crash

When using the touch preivew feature on iOS 10 on an iPhone 6S,the app loads the default grid view of songs & crashes right before it would normally preview a song. To recreate,Open Spotify on iPhone 6S, iOS 10Navigate to a grid view of albums or pla...

bork1
Newbie
When using the touch preivew feature on iOS 10 on an iPhone 6S, the app loads the default grid view of songs & crashes right before it would normally preview a song. To recreate, Open...
2016-09-16 5:16:58 PM
679 Views
0 replies
4 likes

679 Views
0 replies
4 likes

New releases not available offline

Hi there, trying to download some of the new release albums today; taking back Sunday, AlunaGeorge & Against me! .. I can save them to my library but as soon as I click to download to make the available offline nothing happens?

adamaalon19
Casual Listener
Hi there, trying to download some of the new release albums today; taking back Sunday, AlunaGeorge & Against me! .. I can save them to my library but as soon as I click to download to make the av...
2016-09-16 6:05:08 AM
2016-09-16 4:26:14 PM
Danny97
Regular
461 Views
5 replies
1 likes

461 Views
5 replies
1 likes

Premium account

Ik heb een premium account. Voorheen gingen de betalingen goed, via de Rabobank. Maar dit bleek niet meer te lukken, nou heb ik via de ING betaalt, voor premium 10 euro. Maar ik kan op mijn Spotify alleen maar de shuffle functie hanteren. Hoe kan ik ...

Jooskeb
Newbie
Ik heb een premium account. Voorheen gingen de betalingen goed, via de Rabobank. Maar dit bleek niet meer te lukken, nou heb ik via de ING betaalt, voor premium 10 euro. Maar ik kan op mijn Spotify a...
2016-09-15 11:54:04 AM
2016-09-16 2:09:58 PM
Hubo
Community Legend
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Syncing downloaded mp3 from Desktop to iPhone

Hi everyone, I am having trouble syncing some files from my Desktop (Windows 7) to my Iphone 6s. It works for some mp3 files, such as the ones in the Windows sample library. However, I downloaded an mp3 from a random page on the internet and this one...

Munzi
Newbie
Hi everyone, I am having trouble syncing some files from my Desktop (Windows 7) to my Iphone 6s. It works for some mp3 files, such as the ones in the Windows sample library. However, I downl...
2016-09-16 12:05:42 PM
240 Views
0 replies
0 likes

240 Views
0 replies
0 likes

Help me

Hey I pay 10 bucks a month and the service is great no better music app then Spotify but one question I recently download the new Travis Scott album and the explicit version only plays 12 second of the song and then it just cuts but when I save the e...

Castillo2100
Newbie
Hey I pay 10 bucks a month and the service is great no better music app then Spotify but one question I recently download the new Travis Scott album and the explicit version only plays 12 second of t...
2016-09-16 10:08:00 AM
229 Views
0 replies
0 likes

229 Views
0 replies
0 likes

Streaming problems

G'day,I'm trying to use spotify to stream the new releases today but each song will only get 8 seconds in before stopping.It's only happening on the new albums released today, everything else is fine.Any ideas?

300bombs
Newbie
G'day, I'm trying to use spotify to stream the new releases today but each song will only get 8 seconds in before stopping. It's only happening on the new albums released today, everything else is ...
2016-09-16 7:28:52 AM
2016-09-16 9:46:01 AM
thomask1230
Regular
378 Views
2 replies
0 likes

378 Views
2 replies
0 likes

Nvm

mergiii
Newbie
Nvm
2016-09-16 9:30:29 AM
324 Views
0 replies
0 likes

324 Views
0 replies
0 likes

Music and subscrption

First of all I want to say that I have been on your website for about an hour trying to figure out a way to speak to someone in customer service or at least have an online chat.. It is amazing to me that with all the money people spend on this app th...

emiaajfaithh
Casual Listener
First of all I want to say that I have been on your website for about an hour trying to figure out a way to speak to someone in customer service or at least have an online chat.. It is amazing to me ...
2016-09-16 4:51:33 AM
283 Views
0 replies
0 likes

283 Views
0 replies
0 likes

No longer able to select Apple TV

With the iOS 10 update my Apple TV (4th generation) no longer shows up under Devices Available at the bottom of the Spotify song screen. The only way I can play Spotify on the Apple TV is to use Airplay mirroring. Is this a problem others have? The v...

SlowButEffectiv
Music Fan
With the iOS 10 update my Apple TV (4th generation) no longer shows up under Devices Available at the bottom of the Spotify song screen. The only way I can play Spotify on the Apple TV is to use Airp...
2016-09-16 4:47:22 AM
420 Views
0 replies
1 likes

420 Views
0 replies
1 likes

No album art on local songs synced from Spotify even though they show on PC

How do I make local files show their artwork when on iOS? It shows fine on the PC version, but there's no album art on iOS. Thanks!

Big_Man_Tyrone
Casual Listener
How do I make local files show their artwork when on iOS? It shows fine on the PC version, but there's no album art on iOS. Thanks!
2016-09-16 4:10:57 AM
241 Views
0 replies
0 likes

241 Views
0 replies
0 likes

Touch Preview Closing Spotify

When I try to use touch preview it closes down Spotify. Tried reinstalling and all that shenanigans. Any suggestions?

LindsayGreen32
Casual Listener
When I try to use touch preview it closes down Spotify. Tried reinstalling and all that shenanigans. Any suggestions?
2016-08-24 3:04:09 PM
2016-09-15 12:11:55 AM
LindsayGreen32
Casual Listener
550 Views
5 replies
0 likes

550 Views
5 replies
0 likes

Spotify not works

Hi When I am trying to enter in my IPAD and IPHONE spotify account I can't' reach itI receiveid a message saying that spotify cannot be used in an another country for more than 15 days. I am not out of Brazil!!!! I am in Brazil!! . What I do?

ariadnemaria
Newbie
Hi When I am trying to enter in my IPAD and IPHONE spotify account I can't' reach it I receiveid a message saying that spotify cannot be used in an another country for more than 15 da...
2016-09-15 10:05:53 PM
2016-09-15 12:09:20 AM
osornios
Spotify Star
283 Views
1 replies
0 likes

283 Views
1 replies
0 likes

Auto connect to car audio issues

I have an iPhone 6s and a Pioneer AVH-X3800BHS in-dash unit with Spotify control. The iPhone and Spotify app sync up to the in-dash and play fine. The issue is every time I turn on the stereo I get a message on the phone that "Spotify wanst to commun...

msjulian
Regular
I have an iPhone 6s and a Pioneer AVH-X3800BHS in-dash unit with Spotify control. The iPhone and Spotify app sync up to the in-dash and play fine. The issue is every time I turn on the stereo I ...
2016-09-15 10:42:32 PM
392 Views
0 replies
0 likes

392 Views
0 replies
0 likes

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