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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 75080 Views
  • 16 replies
  • 37 likes
  • 75080 Views
  • 16 replies
  • 37 likes

Mobile Local Files to Desktop

Due to some unfortunate circumstances I was forced to ditch my old comp without being able to back up any files (and sadly had made no previous back ups because im dumb), I had downloaded and moved a large number of songs from my old desktop to spoti...

  • Newbie
  • Due to some unfortunate circumstances I was forced to ditch my old comp without being able to back up any files (and sadly had made no previous back ups because im dumb), I had downloaded and moved a...
  • 632 Views
  • 0 replies
  • 0 likes
  • Help me!
    Help Spotify!
    local files
    Local files for Spotify Mobile
    local files on iphone
  • 632 Views
  • 0 replies
  • 0 likes

Bought premium on PlayStation, doesn't work on phone

I bought the premium $2 for 2 months through PlayStation as that was he promo presented to me.My account on my phone will says free member. Same email. I've logged in and out and was harvest for the service

  • Newbie
  • I bought the premium $2 for 2 months through PlayStation as that was he promo presented to me. My account on my phone will says free member. Same email. I've logged in and out and was harvest for ...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Error message when sharing to Facebook

Every time I go to share a song a window pops up giving me an error message. Press share than select the Facebook icon, press Post. After you press post the error window pops up saying "There was an error posting to Spotify " Please try again. I have...

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  • Newbie
  • Every time I go to share a song a window pops up giving me an error message. Press share than select the Facebook icon, press Post. After you press post the error window pops up saying "There was an ...
  • edovega
  • Newbie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Spotify wont update

I have a little problem with the app. I dont have the menubar on the bottom of the app, even though I have the latest update.Instead to get to the menu I have to press the "3 lines" in the upper left corner and have the menu from there. Many of my fr...

  • Casual Listener
  • I have a little problem with the app.   I dont have the menubar on the bottom of the app, even though I have the latest update. Instead to get to the menu I have to press the "3 lines" in the...
  • timmieschaap
  • Composer
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Iphone Spotify app

I have a little problem with the app. I dont have the menubar on the bottom of the app, even though I have the latest update.Instead to get to the menu I have to press the "3 lines" in the upper left corner. Many of my friends have the same iPhone an...

  • Newbie
  • I have a little problem with the app.   I dont have the menubar on the bottom of the app, even though I have the latest update. Instead to get to the menu I have to press the "3 lines" in the...
  • Hubo
  • Community Legend
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

Problems with Sonos and Regular Spotify on Family Account

So I have a family account set up on our iPhones, which is great. Unfortunately, when the wife tries to use her Spotify account (linked via the family plan) on the Sonos app, it pauses my account on the regular Spotify account on my iPhone. This only...

  • Regular
  • So I have a family account set up on our iPhones, which is great. Unfortunately, when the wife tries to use her Spotify account (linked via the family plan) on the Sonos app, it pauses my a...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Local Files Issue

SO ANNOYED. I have all Taylor Swift and Beyonce's Lemonade and it won't download to my phone. I have trying to ressolve this isssue the past few days now but nothing will work. I tried the fire wall thing, the typical sync playlist thing, uninstallin...

  • Music Fan
  • SO ANNOYED.  I have all Taylor Swift and Beyonce's Lemonade and it won't download to my phone.  I have trying to ressolve this isssue the past few days now but nothing will work.  I tr...
  • carmengoose
  • Newbie
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

changing my password

I have my Spotify signed in to 4 different iPhones. I want to remove one of the iPhones or change my password. I can't figure out how to do either. the rest password page is not working.

  • Newbie
  • I have my Spotify signed in to 4 different iPhones. I want to remove one of the iPhones or change my password. I can't figure out how to do either. the rest password page is not working.
  • kbrooksc
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Can't open radio pages from radio search

Hi all,I'm having trouble with the radio search on the spotify app for iOS. I'm currently on 9.3.5, iPhone 5. When I tap the new station button, the search comes up. Search works fine, but when I tap the artist, album, or song to go to the radio page...

  • Newbie
  • Hi all, I'm having trouble with the radio search on the spotify app for iOS. I'm currently on 9.3.5, iPhone 5.   When I tap the new station button, the search comes up. Search works...
  • ElectricTwanger
  • Regular
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Ipod Nano 6th generation Sync

Hello, I have the ¨th generation nano ipod with the 30 pin cable and I can't connect to spotify, is there a way to do it?Thanks.

  • Casual Listener
  • Hello, I have the ¨th generation nano ipod with the 30 pin cable and I can't connect to spotify, is there a way to do it? Thanks.
  • user-removed
  • Not applicable
  • 947 Views
  • 2 replies
  • 0 likes
  • 947 Views
  • 2 replies
  • 0 likes

Can't click on or select search results. (iPad)

When searching for stuff on the iPad-app, i do get back results, I just can't do anything with them i.e. playing them, holding down to get the options or even scrolling down further. Every other function seems to work, it' just the search function th...

  • Newbie
  • When searching for stuff on the iPad-app, i do get back results, I just can't do anything with them i.e. playing them, holding down to get the options or even scrolling down further. Every other func...
  • Franck
  • Newbie
  • 1470 Views
  • 2 replies
  • 3 likes
  • Mac
  • 1470 Views
  • 2 replies
  • 3 likes

Podcasts and videos not working!

A while ago, when the podcasts and videos update came out, I tried tapping on a video and it crashes the app. I thought it was a bug that would be fixed in the next update and forgot about it. Today, I wanted to try out a podcast and it crashed the a...

  • Casual Listener
  • A while ago, when the podcasts and videos update came out, I tried tapping on a video and it crashes the app. I thought it was a bug that would be fixed in the next update and forgot about it. Today,...
  • Wyattsnedz
  • Newbie
  • 1659 Views
  • 1 replies
  • 1 likes
  • crashes
    podcasts and videos
    Spotify
  • 1659 Views
  • 1 replies
  • 1 likes

Spotify times on Log In screen

I'm unable to get past the login screen due to a lost connection with Spotify; when I enter the username & password to get in the 3 dots move indicating it's working but nothing happens. If I leave the app and go back to it then I get lost connection...

  • Newbie
  • I'm unable to get past the login screen due to a lost connection with Spotify; when I enter the username & password to get in the 3 dots move indicating it's working but nothing happens. If I lea...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

No sound during playback

I have an Apple 4s (yes it's really old and that might be part of the problem...) and I just started paying for Premium so I could listen to music while I go biking. It worked once. But now when I try to play my music, there's no sound. I can see the...

  • Casual Listener
  • I have an Apple 4s (yes it's really old and that might be part of the problem...) and I just started paying for Premium so I could listen to music while I go biking. It worked once. But now when I tr...
  • megansito
  • Casual Listener
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Local files from desktop display incorrect song duration on mobile while correct on desktop

i have an audiobook and on my desktop, the duration is 66 minutes for a track, and on mobile it only shows 33 minutes, so i couldn't fast foward past 33 minutes of the audio, if i needed to go anywhere from 34-66 minutes. Any idea how to fix this? ED...

  • Newbie
  • i have an audiobook and on my desktop, the duration is 66 minutes for a track, and on mobile it only shows 33 minutes, so i couldn't fast foward past 33 minutes of the audio, if i needed to go anywhe...
  • Ftothez88
  • Newbie
  • 972 Views
  • 2 replies
  • 2 likes
  • 972 Views
  • 2 replies
  • 2 likes

App Reloads after short amount of time

Sorry if there's another thread...Have been noticing this for the past month or so...tried getting help via Twitter...but it is usually the same old advice (uninstall/reinstall)Hoping to get more info here... The app keeps reloading randomly after I ...

  • Regular
  • Sorry if there's another thread... Have been noticing this for the past month or so...tried getting help via Twitter...but it is usually the same old advice (uninstall/reinstall) Hoping to get more...
  • daveraleigh
  • Regular
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes