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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 71256 Views
  • 16 replies
  • 37 likes
  • 71256 Views
  • 16 replies
  • 37 likes

No Push Notifications!

Hi all, Brief description of the issue: I am not receiving any notifications on iOS for either iPad or iPhone. What steps you’ve tried already: I have tried disabling and re-enabling all push notifications in settings, logging out and re-logging in, ...

  • Casual Listener
  • Hi all,   Brief description of the issue: I am not receiving any notifications on iOS for either iPad or iPhone.    What steps you’ve tried already: I have tried disabling and re-e...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Solved!! My entire favorites folder disappeared (iOS 9.0)

This looks like a bug for me, here the symptoms. 1. Out of the blue the entire favorites folder disappeared in my iPhone.2. I'm able to access the favorites folder in my computer, also i can play it and hear it at iphone(!!!!) but i can't see the mus...

  • Casual Listener
  • This looks like a bug for me, here the symptoms.   1. Out of the blue the entire favorites folder disappeared in my iPhone. 2. I'm able to access the favorites folder in my computer, also i c...
  • NOS_18
  • Newbie
  • 1508 Views
  • 3 replies
  • 0 likes
  • Desktop
    iOS
    Linux
    Mac
  • 1508 Views
  • 3 replies
  • 0 likes

Cannot play any music after change country

To start off, I'm a free user. I just moved to Taiwan from the US. After 14 days, I get locked out with a "Wrong Country" error, so I changed the country settings in my profile.Now, I cannot play any songs at all on my iPhone. Every time I press "Shu...

  • Newbie
  • To start off, I'm a free user. I just moved to Taiwan from the US. After 14 days, I get locked out with a "Wrong Country" error, so I changed the country settings in my profile. Now, I cannot play...
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes

Cannot access playlists on Ipad

I am a premium subscriber. I cannot access my playlists on my I pad but I have no problem seeing my playlists on my linked IPhone.. The format is different on both devices. Also on the IPad I see under the "Recently played" section albums I never lis...

  • Newbie
  • I am a premium subscriber. I cannot access my playlists on my I pad but I have no problem seeing my playlists on my linked IPhone.. The format is different on both devices. Also on the IPad I see und...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Can iOS app work through a proxy?

I have an HTTP proxy on my network at work... Other than the proxy, there's nothing else blocking Spotify. The Mac desktop app works fine on the same wireless network when supplied with the proxy server's address, but the iOS app seems unable to conn...

  • Music Fan
  • I have an HTTP proxy on my network at work... Other than the proxy, there's nothing else blocking Spotify. The Mac desktop app works fine on the same wireless network when supplied with the proxy ser...
  • user-removed
  • Not applicable
  • 1781 Views
  • 1 replies
  • 3 likes
  • 1781 Views
  • 1 replies
  • 3 likes

TRIED EVERYTHING playlists still missing

I went into the app and it was clear, none of okay play lists were there. I went online and checked around, they recommended deleting it and logging in again. That made it worse. Now there's just recently played rather than my playlists. I can only g...

  • Newbie
  • I went into the app and it was clear, none of okay play lists were there. I went online and checked around, they recommended deleting it and logging in again. That made it worse. Now there's just rec...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Solved!! In Your Music, sort order of albums and artists beginning with "The" is bugged

In iOS app, using Your Music, the albums or artists (both are sorted by artists) beginning with the word "The" are sorted in wrong order. I believe the idea has been that the word "The" is ignored when sorting, but the implementation is bugged, as it...

  • Regular
  •   In iOS app, using Your Music, the albums or artists (both are sorted by artists) beginning with the word "The" are sorted in wrong order. I believe the idea has been that the word "The" is ig...
  • synchronos
  • Regular
  • 1402 Views
  • 8 replies
  • 1 likes
  • 1402 Views
  • 8 replies
  • 1 likes

Playlist changed from being available offline by itself. Bug or something else?

I logged into my account via a freshly installed iPhone app on a freshly restored iPhone running iOS 9.3.2 (the latest). After I logged in, I ensured that all my playlists would be able to be listened to in offline mode by sliding the bar to green ne...

  • Casual Listener
  • I logged into my account via a freshly installed iPhone app on a freshly restored iPhone running iOS 9.3.2 (the latest). After I logged in, I ensured that all my playlists would be able to be listene...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Premium

I paid for premium through iTunes but my subscription still says free. I used the verification link and it also says free there too. How do I change it?!?!! It's already paid for through July I checked in settings on my iPhone6s plus.

  • Casual Listener
  • I paid for premium through iTunes but my subscription still says free. I used the verification link and it also says free there too. How do I change it?!?!! It's already paid for through July I check...
  • Jayciekodama
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Connect let's me play songs on remote WiFi network 100 km away

I went to my mother-in-law last weekend, on her WiFi network I could connect to her radio via Spotify Connect, having some fun with it with my children showing her a little dance. Now I'm home again (100 km away) her radio still is in the 'devices' l...

  • Newbie
  • I went to my mother-in-law last weekend, on her WiFi network I could connect to her radio via Spotify Connect, having some fun with it with my children showing her a little dance.   Now I'm ho...
  • 347 Views
  • 0 replies
  • 0 likes
  • Connect DIFFERENT WIFI NETWORK
  • 347 Views
  • 0 replies
  • 0 likes

Premium

I renewed my Spotify subscription for $12.99 through iTunes two days ago. I was charged for it, but my Spotify has not transitioned to Premium yet. I have deleted and redownloaded the app twice. I have tried logging in with different usernames and em...

  • Newbie
  • I renewed my Spotify subscription for $12.99 through iTunes two days ago. I was charged for it, but my Spotify has not transitioned to Premium yet. I have deleted and redownloaded the app twice. I ha...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

1 week trial question

Hey! I have a question for all those people who did the week long trial. I'm a huge fan of this band, and I have their playlist set for offline. I'm just wondering, if my trial ends, will the downloaded playlist get erased or no?

  • Casual Listener
  • Hey! I have a question for all those people who did the week long trial. I'm a huge fan of this band, and I have their playlist set for offline. I'm just wondering, if my trial ends, will the downloa...
  • Bittencourt
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Exclusive
    Trial
  • 399 Views
  • 1 replies
  • 0 likes

No Local Files showing on Spotify on my iPad

I cannot get Spotify on my iPad to list the CDs I've ripped to my iTunes library. I followed the instructions from Spotify but they have not worked. I've reinstalled iTunes and Spotify on my Windows 10 laptop and reinstalled Spotify on my iPad but it...

  • Newbie
  • I cannot get Spotify on my iPad to list the CDs I've ripped to my iTunes library.  I followed the instructions from Spotify but they have not worked. I've reinstalled iTunes and Spotify on my Wi...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

How

I can't figure out how to renew my premium Spotify using my app because I want to use my iTunes account to pay

  • Newbie
  • I can't figure out how to renew my premium Spotify using my app because I want to use my iTunes account to pay
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Downloading music to device stops after 2-3 songs

On my iPhone 6S, when I try to download an album (make it available offline), it will download the first 2-3 songs, and then no more. The only way to get it to download more songs, is to completly close the app and open it again, at which point it wi...

  • Newbie
  • On my iPhone 6S, when I try to download an album (make it available offline), it will download the first 2-3 songs, and then no more.  The only way to get it to download more songs, is to comple...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

why iPhone app doesn't rotate?

My car has a great place to put my iPhone in horizontal position, where it stays connected to the usb sound system and charges... works fine with Waze and other apps, but not so well with Spotify... Any ideas on how to unleash a rotated song view?

  • Music Fan
  • My car has a great place to put my iPhone in horizontal position, where it stays connected to the usb sound system and charges... works fine with Waze and other apps, but not so well with Spotify... ...
  • dylan_grey
  • Roadie
  • 3563 Views
  • 7 replies
  • 0 likes
  • 3563 Views
  • 7 replies
  • 0 likes

Spotify on iPhone deleted all saved content

Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album? Thanks!

  • Newbie
  • Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album?   Thanks!
  • dylan_grey
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Getting the Spotify "Ring Around"

Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "ring around" from Spotify and their information pages....

  • Newbie
  • Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "rin...
  • dylan_grey
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Missing songs and albums

Hey, why are some of the songs aren't available on spotify?

  • Newbie
  • Hey, why are some of the songs aren't available on spotify?
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Spotify on more than one device - add't sub' paid

Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before...Anyway, well over a month ago I upgraded my premium package so that I could hear on an additional device. I share Spot...

  • Newbie
  • Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before... Anyway, well over a month ago I upgraded my premium package so ...
  • dylan_grey
  • Roadie
  • 467 Views
  • 1 replies
  • 0 likes
  • Help required please
  • 467 Views
  • 1 replies
  • 0 likes