Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64400 Views
  • 16 replies
  • 37 likes
  • 64400 Views
  • 16 replies
  • 37 likes

"Unsaving" songs

Hello guysI hope this question hasn't been asked too much but I didn't found a solution.I've got spotify premium and I downloaded a lot of songs. Now as my saving capacity is full I want to delete a few from my phone.How do I do that? I haven't found...

  • Newbie
  • Hello guys I hope this question hasn't been asked too much but I didn't found a solution. I've got spotify premium and I downloaded a lot of songs. Now as my saving capacity is full I want to del...
  • osornios
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible to sync playlists between iphones?

I had a bunch of local files that I synced to my iPhone a good while back. Everything was good.Since then though, that computer crashed and the local files were not backed up. No biggie, I still had my music on my phone.But then I got a new iPhone, a...

  • Regular
  • I had a bunch of local files that I synced to my iPhone a good while back. Everything was good. Since then though, that computer crashed and the local files were not backed up. No biggie, I still ha...
  • kbrooksc
  • Community Legend
  • 1406 Views
  • 5 replies
  • 0 likes
  • Iphone playlists
    local files
    Syncing devices
  • 1406 Views
  • 5 replies
  • 0 likes

Solved!! Spotify on iPhone 3GS?!

Answers in the guides says it should be possible for me to use spotify on iPhone 3GS. I can't get it to work so please tell me how.

  • Newbie
  • Answers in the guides says it should be possible for me to use spotify on iPhone 3GS. I can't get it to work so please tell me how.
  • Elizabethridt
  • Newbie
  • 21834 Views
  • 5 replies
  • 1 likes
  • 21834 Views
  • 5 replies
  • 1 likes

Can Spotify account can pay the fee to another Spotify account ?

I bought a $10 gift card and i will avail the $0.99 but I don't wanna buy another gift card to another spotify account to avail the promo. Can a spotify account pay off the fee to another spotify account ?

  • Casual Listener
  • I bought a $10 gift card and i will avail the $0.99 but I don't wanna buy another gift card to another spotify account to avail the promo. Can a spotify account pay off the fee to another spotify acc...
  • jean3601
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Chromecast & iPhone: Changing audio quality ?

Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway? Thanks, P.

  • Regular
  • Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway?   Thanks,   P.
  • Vnox
  • Newbie
  • 2696 Views
  • 3 replies
  • 3 likes
  • iOS
    iphone
    quality
  • 2696 Views
  • 3 replies
  • 3 likes

Amount of offline songs on device

Is there anyway to tell how much offline content you currently have? I'm pretty sure I am way below the limit but my tracks are not dos,odating for offline use. They just say "Waiting to Download". is there any way to get any help? Does spotify have ...

  • Regular
  • Is there anyway to tell how much offline content you currently have? I'm pretty sure I am way below the limit but my tracks are not dos,odating for offline use. They just say "Waiting to Download". ...
  • MattSuda
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

spotify extremely dysfunctional on iphone 4

i have an iphone 4, which i'm aware is basically vintage at this stage, and spotify barely works on it. it takes 5 minutes every time to load and almost every time it crashes after the first song and it's really frustrating and i'm slowly losing my w...

  • Newbie
  • i have an iphone 4, which i'm aware is basically vintage at this stage, and spotify barely works on it. it takes 5 minutes every time to load and almost every time it crashes after the first song and...
  • kbrooksc
  • Community Legend
  • 637 Views
  • 1 replies
  • 0 likes
  • apple
    iOS
    IPHONE 4
    kill me
    Update
  • 637 Views
  • 1 replies
  • 0 likes

"Song not downloaded"

I converted several youtube songs to mp3's and then imported those songs into spotify. I can play all the songs on my computer, but when I try to play the same song on my phone, I get a pop up saying "song not downloaded" it then gives me directions ...

  • Casual Listener
  • I converted several youtube songs to mp3's and then imported those songs into spotify. I can play all the songs on my computer, but when I try to play the same song on my phone, I get a pop up saying...
  • ncarlson
  • Casual Listener
  • 711 Views
  • 2 replies
  • 0 likes
  • 711 Views
  • 2 replies
  • 0 likes

Spotify Support

I need to contact Spotify support, help please!!!

  • Newbie
  • I need to contact Spotify support, help please!!!
  • mdewater
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Offline Album art not displaying after updating to iOS 9.3.1

The album art(s) in my offline playlists are not being displayed when I'm not connected to data. I am wondering if this has something to do with the latest iOS version? I tried re-installing the Spotify app and then restarting my phone but it did not...

  • Casual Listener
  • The album art(s) in my offline playlists are not being displayed when I'm not connected to data. I am wondering if this has something to do with the latest iOS version? I tried re-installing the Spot...
  • vRavi
  • Casual Listener
  • 1593 Views
  • 3 replies
  • 0 likes
  • 1593 Views
  • 3 replies
  • 0 likes

Offline listening if I downgrade to free version

If I change my subscription from Premium back to the free version, do I still retain the tracks I have already downloaded to my device for offline listening or are they deleted in some way?Thanks.

  • Casual Listener
  • If I change my subscription from Premium back to the free version, do I still retain the tracks I have already downloaded to my device for offline listening or are they deleted in some way? Thanks.
  • Biffta999
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Local files

So this is the second post I have psoted on this problem as since the last time i posted i have found out some new information. So i want my local files to be availible offline on my ipad so i saved them as my local files on my spotify on my macbook,...

  • Casual Listener
  • So this is the second post I have psoted on this problem as since the last time i posted i have found out some new information. So i want my local files to be availible offline on my ipad so i saved ...
  • mdewater
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Premium charge on free trial

I am new to Spotify and opted for the free trial but it still charged my cc $5.40. Please help!!!

  • Newbie
  • I am new to Spotify and opted for the free trial but it still charged my cc $5.40. Please help!!!
  • osornios
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • free trial
    Premium payment
  • 504 Views
  • 1 replies
  • 0 likes

How to remove downloaded songs from iphone IN the mobile app...and other general gripes and wishes.

Spotify drives me insane. I miss Rdio more every day, but I digress...The issue I'm having is I can't figure out how to remove entire albums, or entire artists, from the mobile app. I want to remove some things, free up space, and then add new music....

  • Casual Listener
  • Spotify drives me insane. I miss Rdio more every day, but I digress... The issue I'm having is I can't figure out how to remove entire albums, or entire artists, from the mobile app. I want to rem...
  • osornios
  • Spotify Star
  • 10547 Views
  • 1 replies
  • 0 likes
  • 10547 Views
  • 1 replies
  • 0 likes

New update

I just did an update and now it won't let me get into the app. I've shut my phone off and I've tried deleting the app to reinstall again and I can't even do that. Is anyone having the same issues. I have iOS phone.

  • Casual Listener
  • I just did an update and now it won't let me get into the app. I've shut my phone off and I've tried deleting the app to reinstall again and I can't even do that. Is anyone having the same issues. I ...
  • Cyndean05
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Solved!! Running update available, but not Shows

So I've been waiting for the podcast update for Spotify, and haven't seen it anywhere on my dashboard so I figured it was a gradual rollout. But the Running update is now available on my app. Is anybody else missing the "Shows" update? I'm on an iPho...

  • Regular
  • So I've been waiting for the podcast update for Spotify, and haven't seen it anywhere on my dashboard so I figured it was a gradual rollout. But the Running update is now available on my app. Is anyb...
  • user-removed
  • Not applicable
  • 5883 Views
  • 32 replies
  • 1 likes
  • 5883 Views
  • 32 replies
  • 1 likes

Glitch downloading offline

Hi I noticed that this app ver. Has a glitch it doesn't download the music for offline use. I tied resetting the settings and doesn't download no music. I have the student premium.

  • Casual Listener
  • Hi I noticed that this app ver. Has a glitch it doesn't download the music for offline use. I tied resetting the settings and doesn't download no music. I have the student premium.
  • jimblatzheim
  • Gig Goer
  • 878 Views
  • 1 replies
  • 2 likes
  • Download mode doesn't work
  • 878 Views
  • 1 replies
  • 2 likes

Randomly crashing on ios 9

I've been looking through posts similat to the problems I've been having, but they all mentiom ios 8. I currently have ios 9.3 on an iPhone 6, and my music has been crashing sporadically lately. Usually every 20 or 30 minutes to an hour the app will ...

  • Newbie
  • I've been looking through posts similat to the problems I've been having, but they all mentiom ios 8. I currently have ios 9.3 on an iPhone 6, and my music has been crashing sporadically lately. Usua...
  • Jordi
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Won't sync local files, says it's pending all the time

I updated to the latest version, and was playing around and pressed that button that said "Available Offline" at the top of the local files playlist on your iPhone, then switched it back. After that all the songs disappeared in my local files playlis...

  • Regular
  • I updated to the latest version, and was playing around and pressed that button that said "Available Offline" at the top of the local files playlist on your iPhone, then switched it back. After that ...
  • Sarai_3891
  • Newbie
  • 32508 Views
  • 66 replies
  • 8 likes
  • 32508 Views
  • 66 replies
  • 8 likes

Solved!! Constant crashes on iPhone (iOS 8.2)

Whenever I try to open the Spotify app on my phone, it keeps crashing to the startup screen with the Apple logo. I've never had a problem in the past, but for some reason (probably the new version of Spotify) makes everything crash. I've restarted my...

  • Regular
  • Whenever I try to open the Spotify app on my phone, it keeps crashing to the startup screen with the Apple logo. I've never had a problem in the past, but for some reason (probably the new version of...
  • McOwners
  • Casual Listener
  • 2751 Views
  • 10 replies
  • 0 likes
  • 2751 Views
  • 10 replies
  • 0 likes