iOS 18.2 Artwork showing inconsistently ...

[JimmyNacho]

Plan

Premium

Device

(iPhone 15 Pro Max)

Operating System

(iOS 18.2.)

My Question or Issue

My artwork shows inconsistently and I have tried restarting my phone, reinstalling my app, and re-logging in on my iPhone. Any help is appreciated.

[ryanlingg_]

having this issue, thought its only me. I have a gigabit connection and the artwork isn't showing. 

[Chilledoutlistener]

I’m in the same boat as you. Since iOS 18.2 update I’ve noticed this too. Initially via Carplay and thought something was wrong there. Did whole carplay reset too to no avail.The issue is also present in the standalone iOS app whether streaming via data or gigabit WiFi connection. I also did a clean install of the app but this did not fix it. I thought the latest app update might fix it but it didn’t. 

[AlejaR]

Hey there folks,

Thanks for posting in the Community and welcome. 

@JimmyNacho, @ryanlingg_ , @Chilledoutlistener, we'd like to gather some additional info to continue investigating this behavior. Please send us:

• The exact Spotify version you're running on the affected device.
• Does this happen when the playback comes from your mobile devices or does it happen when using Bluetooth or CarPlay as @Chilledoutlistener mentioned?
• Did you notice if this started to happen after a specific event such as an OS update?
• Some screenshots of exactly what you're seeing on your side.
• Does this happen over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet network you're using?

Keep us in the loop!

[JimmyNacho]

Spotify version 9.0.2.419

playback comes when my mobile device is the source.

i noticed it starting after iOS 18.2 update for both CarPlay and non CarPlay playback

here is a screenshot of the Lock Screen 

this occurs on both 4G/5G and WiFi 

let me know if you need anything else. Thanks for the support.