Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS Scrubber not responsive

iOS Scrubber not responsive

Brief description of the issue: The scrubber (track progress bar) on the iOS lock-screen is not responsive to user input 

Steps to reproduce the issue:

  1. Begin audio playback
  2. Lock device
  3. Wake device, but do not unlock
  4. Try to change track postion by adjusting the scrubber - no response

What steps you’ve tried already:

Your device and operating system (e.g. iPhone 5, iOS 8): iPhone 6+, iOS 9.3.2

Type of Spotify account you have (Free or Premium): Premium

The app version of Spotify you’re using: 5.7.0.1055

 

Reply
1 Reply

Hey! Thanks for your nice and clear report. However due to iOS limitations it's not possible to use the scrubber on the lockscreen. A workaround is holding the fast-forward button. I'm sorry about this.
HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts