Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69145 Views
  • 16 replies
  • 37 likes
  • 69145 Views
  • 16 replies
  • 37 likes

Buying premium in the app?

I remember a little bit ago you cold buy premium in the app I just saved up some money I went out and bought a iTunes card and now I can't....? Why gives? Did you guys stop that..?

  • Newbie
  • I remember a little bit ago you cold buy premium in the app I just saved up some money I went out and bought a iTunes card and now I can't....? Why gives? Did you guys stop that..?
  • user-removed
  • Not applicable
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Premium

HelloI am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me it was a free account but no option to upgrade, how c...

  • Casual Listener
  • Hello I am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me ...
  • user-removed
  • Not applicable
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

Premium

Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really need it to work for aeroplane mode. Thank you

  • Newbie
  • Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really...
  • selda
  • Newbie
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Can't enter account on iPhone app

I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.

  • Newbie
  • I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Solved!! Premium but offline has expired?

I got a message on my iphone saying "your 30 days of offline usage has expired. you need to disable offline mode..." I pay for premium. Why is this happening? How can I fix it? I got premium because I am often without service and liked the feature of...

  • Newbie
  • I got a message on my iphone saying "your 30 days of offline usage has expired.  you need to disable offline mode..."  I pay for premium.  Why is this happening?  How can I fix it...
  • wesleybrookes
  • Casual Listener
  • 6707 Views
  • 3 replies
  • 0 likes
  • 6707 Views
  • 3 replies
  • 0 likes

Select a track, but it plays the track before

I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll start playing Track 4. It's this way through the whole...

  • Newbie
  • I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll sta...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Changelog

What's up with this new trend amongst app developers where they neglect to add proper changelog to app updates? I've noticed a 3.90 iOS update today and was curious as to what has changed, and imagine my surprise when the changes are, apparently, "W'...

  • Newbie
  • What's up with this new trend amongst app developers where they neglect to add proper changelog to app updates?   I've noticed a 3.90 iOS update today and was curious as to what has ...
  • tuxwarrior
  • Newbie
  • 1226 Views
  • 2 replies
  • 1 likes
  • 1226 Views
  • 2 replies
  • 1 likes

Spotify won't sync certain songs to iPhone

Description Despite songs being on local desktop spotify, connected to wifi, as well as iphone connected to same wifi, songs still greyed out as unavailable - except for one. A more detailed description, using numbered steps 1. Imported MP3 files to ...

IMG_2307.PNG
  • Regular
  • Description Despite songs being on local desktop spotify, connected to wifi, as well as iphone connected to same wifi, songs still greyed out as unavailable - except for one.    A mor...
  • minicoopergirl9
  • Casual Listener
  • 9133 Views
  • 26 replies
  • 5 likes
  • synced offline won't play
  • 9133 Views
  • 26 replies
  • 5 likes

Spotify change from premium to free

My Spotify change from premium to free by it self, why? And how can I fix it?

  • Regular
  • My Spotify change from premium to free by it self, why? And how can I fix it?
  • nillllle
  • Regular
  • 809 Views
  • 8 replies
  • 0 likes
  • 809 Views
  • 8 replies
  • 0 likes

Re-install spotify on iphone

My premium spotify account has been acting very sketchy in offline mode; sometimes works but more often doesn't. I got a new iphone and thought that deleting it from my phone and re-installing it on my phone would help. However, I can't install it wi...

  • Newbie
  • My premium spotify account has been acting very sketchy in offline mode; sometimes works but more often doesn't. I got a new iphone and thought that deleting it from my phone and re-installing it on ...
  • 612 Views
  • 0 replies
  • 0 likes
  • 612 Views
  • 0 replies
  • 0 likes

Charge gift card on iphone without using PC

Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden.

  • Newbie
  • Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden. 
  • Hubo
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • Gift Card
    iphone 5
  • 499 Views
  • 1 replies
  • 0 likes

Solved!! Does it update even without internet?

I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't need to download all the songs once again when I'v...

  • Casual Listener
  • I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't...
  • ImFawx
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Solved!! App Freezes And Crashed All The Time During Playback

I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI freezes and is unresponsive. I can try to press the "...

  • Regular
  • I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI fr...
  • Bittencourt
  • Spotify Star
  • 572 Views
  • 4 replies
  • 0 likes
  • 572 Views
  • 4 replies
  • 0 likes

canceling spotify premium account

i am struggling to cancel my spotify premiumn account and need help pls.

  • Newbie
  • i am struggling to cancel my spotify premiumn account and need help pls.
  • Hubo
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Songs stop half way through

Playing my songs and half way through the first song the sound will stop but the music cursor continues moving along as if it's still playing. The pause button shows as it would if music was playing.

  • Newbie
  • Playing my songs and half way through the first song the sound will stop but the music cursor continues moving along as if it's still playing. The pause button shows as it would if music was playing.
  • rndlmns
  • Newbie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Spotify app won't recognise my premium account

I have a Spotify premium account which only works on my MacBook as on my phone it only recognises me as free?! I have logged back in multiple times and I only have one account!

  • Newbie
  • I have a Spotify premium account which only works on my MacBook as on my phone it only recognises me as free?! I have logged back in multiple times and I only have one account!
  • Hubo
  • Community Legend
  • 830 Views
  • 6 replies
  • 0 likes
  • 830 Views
  • 6 replies
  • 0 likes

Spotify won't let me log in on my iPhone

I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up

  • Visitor
  • I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up
  • mapuya19
  • Community Legend
  • 3683 Views
  • 2 replies
  • 0 likes
  • 3683 Views
  • 2 replies
  • 0 likes

Airplay on iOS

Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app? Sometimes I will see all of my devices, and sometimes I see one or none. This isn't happening with other apps on our two iPhones, but is consistently ...

  • Newbie
  • Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app?  Sometimes I will see all of my devices, and sometimes I see one or none.  This isn't hap...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Premium subscription abroad cant log in

Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain what can I do about it?

  • Newbie
  • Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain  what can I do about it? 
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes